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- A Guide to Internal Customer Service: Best Practices and More
- BoldDesk Release: November 2023 New Features Update!
- Black Friday Customer Service: 5 Effective Tips to Prepare Your Service Team
- 50+ Best Black Friday SaaS Deals in 2023
- Customer Orientation: Strategies, Benefits (+ Examples)
- B2B Customer Service: What It Is and How to Do It Right
- Proactive Customer Service: Best Strategies and Benefits
- The Importance of Customer Appreciation: 15 Ideas and Phrases
- Top 10 Free Help Desk Software and Ticketing Systems in 2023
- Customer Onboarding Guide: Strategies, Benefits, and Examples
- Understanding the Difference: Customer Service vs Customer Experience
- 12 Best Knowledge Management Software & Tools (2023)
- How to Set Smart Customer Service Goals in 2023
- Knowledge Management System: Examples and Effective Guidelines
- Customer Data Management – Definition, Benefits, and Best Practices
- Effective Customer Interaction Strategies to Improve Your Business
- 10 Important Customer Service KPIs to Track
- Customer Experience Strategy: How to Create and Improve It
- 10 Examples of Bad Customer Service and How to Fix Them
- How to Measure and Improve Customer Service ROI
- Best Strategies to Offer Exceptional Multilingual Customer Support
- Automated Ticket Routing: Benefits, Tips, and More
- 7 Best Ways to Utilize AI for Customer Experience
- BoldDesk Release Announcement: September 2023 New Features Update!
- Empathy in Customer Service: Essential Tips and Key Importance
- How to Use ChatGPT to Boost Customer Service
- What is Customer Satisfaction Score (CSAT)?
- 15 Best Issue Tracking Software Solutions for 2023
- Customer Feedback Loop: Importance and How to Close It
- 10 Key Customer Satisfaction Metrics to Measure in 2023
- Future of Knowledge Based AI in Customer Service
- 50+ Customer Service Email Templates and Best Practices
- 8 Benefits of AI in Customer Service
- 9 Effective Customer Experience Optimization Strategies
- Time to Resolution: What It is and How to Calculate and Reduce It in Customer Support
- 9 Best Ways AI Can Improve Help Desk Management
- Customer Perception: Importance and Best Practices
- How to Create Customer Service Policies Effectively
- The Best Customer Service Software for 2023
- 9 Effective Metrics to Measure Customer Loyalty
- How to Analyze Survey Data in Customer Service
- 10 Effective Ways to Boost Your Customer Service Security
- BoldDesk Release Announcement: July 2023 New Features Update!
- 7 Essential Knowledge Base Metrics for Enhancing Self-Service
- Customer Success: Why Your Business needs it
- Role of Self-Service in Modern Helpdesk Solutions
- BoldDesk: 2023 Rising Star Award Winner!
- 7 Great Benefits of Customer Self-Service Portal
- Syncfusion’s Exclusive Offer for Its Customers—Get BoldDesk for Free*!
- BoldDesk Recognized as a High Performer in G2 Summer 2023 Grid® Report!
- 7 Techniques to Improve Your Knowledge Base Design
- 11 Effective Customer Engagement Strategies for Long-term Business Success
- 12 Reasons to Choose a User-Friendly Help Desk Software
- Customer Support vs. Customer Service vs. Customer Success: Unlocking the Key Differences
- 7 Best Help Desk Software Features for Boosting Your Customer Support
- BoldDesk Wins Crozdesk’s Quality Choice Award and Happiest Users Award!
- BoldDesk Release Announcement: May 2023 New Features Update!
- 10 Effective Ideas for Help Desk Software Customization
- Introducing the BoldDesk Feedback Portal for Requesting Features and Reporting Bugs
- 10 Practical Tips to Improve First Response Time in Customer Service
- Syncfusion BoldDesk is Now SOC 2® Type 2 Compliance Certified!
- 7 Reasons Customer Feedback is Important for Your Business
- SaaS Affiliate Programs: Benefits and Best Practices for Affiliates
- Release Announcement—March 2023 New Features
- 7 Best Techniques to Improve Customer Experience
- 9 Tips for Creating Effective Canned Responses for Your Customer Service
- 11 Effective Ways of Reducing Agent Effort in Customer Service
- Why Help Desk Software is Important for Your Business
- 7 Great Ways to Use Canned Responses to Improve Customer Service
- 15+ Best SaaS Affiliate Programs in 2024
- 3 Simple Knowledge Base Article Templates
- 5 Best Ways to Build and Organize a Customer Support Team
- Role of Help Desk Software in Achieving Business Goals
- 7 Important Tips to Create a Knowledge Base Effectively
- Looking Back at BoldDesk in 2022: A Year in Review
- 10 Common Customer Service Mistakes to Avoid
- Release Announcement—December 2022 New Features
- 10 Ideal Ways to Help You Deal with Unhappy Customers
- 10 Ultimate Strategies of How to Identify and Overcome Customer Pain Points
- 10 Actionable Tips on Improving Employee Satisfaction
- 12 Crucial Customer Experience Metrics for Your Support Team
- 10 Most Common Customer Satisfaction Survey Mistakes to Avoid
- BoldDesk’s Latest Features in the November 2022 Release
- Top 7 SLA Best Practices to Improve Customer Service
- 10 Help Desk Automation Ideas to Improve Productivity
- Top 7 Benefits of Using BoldDesk CSAT Surveys
- 5 Ways to Prepare Your Support Team for Black Friday 2022
- Launching Knowledge Base Software and BoldDesk’s New Features
- 40+ Popular Customer Satisfaction Survey Questions
- 8 Strategies to Provide Efficient Customer Service
- 7 Best Help Desk Workflow Automation Ideas
- Importance of Customer Support Operations
- Try the BoldDesk Unlimited Agents Plans Today!
- 5 Best Practices to Handle Customer Complaints
- 6 Seamless Customer Follow-Up Strategies in Customer Service
- 10 Best Templates to Write Apology Emails to Customers
- 5 Best Tips for Escalation Management in Customer Support
- 6 Reasons You Need an SLA for Customer Service
- 7 Effective Guidelines for Customer Service for Any Business
- Announcing New BoldDesk Features
- 20 Commonly Used Canned Responses for Customer Service
- 10 Most Popular Essential Customer Service Skills for 2023
- 3 Best Ways to Collect Customer Feedback Surveys and How to Use Them
- 5 Important Reasons Why Automated Ticketing System is Good for Customer Service
- 5 Effective Strategies to Optimize a Ticketing System Workflow
- 10 Powerful Customer Retention Strategies in Business
- Why Should You Switch to Help Desk Software from Email-based Support?
- 7 Important Help Desk Metrics and Best Practices
- 7 Best Strategies for Implementing Help Desk Software Successfully
- 6 Best Reasons Why Canned Responses are Good for Customer Service
- What is an SLA? How does an SLA improve productivity?
- Importance of Good Customer Service
- 7 Best Techniques for Reducing Customer Service Response Time
- 6 Popular Ways Help Desk Software Can Be Helpful in Growing Your Organization
- Announcing New Help Desk Software: BoldDesk!
- 5 Popular Benefits of Customer Satisfaction with a Help Desk
