Automate 90% of Your Support With AI Agents That Resolve, Not Deflect.
BoldDesk AI agents answer questions, take action in the tools you already use, and work around the clock on every channel. Your team steps in only where judgment matters, with the full conversation already in front of them.
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Live in under a day
Trusted by Companies of all Sizes
G2 AI Agent Evaluations Customer Experience category
Independent third-party evaluation
Independently Tested. Tied for the Highest Accuracy.
G2 ran 9 customer experience AI agents through the same 50 support tasks. BoldDesk answered 96% accurately, tied for first, and stayed within policy 89% of the time.
BoldDesk scorecard
96%+10 pts vs. average
AccuracyFactually correct answers
89%+11 pts vs. average
Policy complianceStayed within required rules
217.5 / 250+21 vs. average
Overall pointsEarned from passed tasks
| Agent | Accuracy | Policy compliance |
|---|---|---|
| BoldDeskTied #1 | ||
| LiveAgent | ||
| Tidio | ||
| Jotform | ||
| Retell | ||
| Chipp | ||
| HubSpot Breeze | ||
| Freshworks | ||
| Zoho | ||
| Evaluated-agent average |
50 support tasks per agentEvery agent runs the same verified dataset.
Scored by G2Independent of every vendor evaluated, including BoldDesk.
Real support workGrounded answers, account actions, troubleshooting, and escalation per policy.
Tested October 8, 2026Results update as agents are re-tested.Source: G2 AI CX Agent Evaluations, General CX leaderboard, all companies. Accuracy measures how factually correct answers were; policy compliance measures how consistently the agent followed required policies. Overall points are earned from passed tasks out of 250. Scores reflect G2’s evaluation at the date shown and may change.
A Team of AI Agents That Covers Every Part of Support.
One agent talks to customers, one works quietly on every ticket, and one helps your people write better replies. They share your knowledge, your rules, and one credit balance.
Not an AI Layer. The Whole Support System.
Most AI support tools either sit on top of a help desk they don’t control, or add AI to ticketing built for people. BoldDesk builds both as one product, so AI agents read the same history, follow the same rules, and work in the same inbox as your team.
Option 1
AI Layer on Another Help Desk
- Two vendors, two contracts, two bills
- AI sees only what the integration passes it
- Handoffs cross systems and lose context
Option 2
Help Desk With AI Added On
- Workflows designed around tickets, AI as a feature
- AI often billed per resolution on top of per-seat fees
- Costs rise as automation improves
BoldDesk
One System, Built as One
- One platform and one credit balance, human agents included
- AI learns from your full ticket history and knowledge base
- Handoffs land in the same inbox, with a summary
- One vendor accountable for AI accuracy
AI Trigger Orchestration
Automate Everything.
Put AI to work at every step of a ticket or chat. Trigger agents on the conditions you set, let them hand work to one another, and turn their output into replies, notes, and field updates, with every action traced and ready for review.
Trigger AI Anywhere in the Workflow
Call AI agents on ticket conditions or chat workflow steps, and map their output to actions.
Agents That Work as a Team
A manager agent delegates to specialist agents and combines their work into one answer.
Every AI Action, Visible and Traceable
AI Views, the AI Agent tab, and trace logs show what AI did on every ticket, and why.
Pay for the Work AI Does. Not a Fee Every Time It Succeeds.
Per-resolution pricing turns your automation rate into a bill that grows. BoldDesk runs on one credit balance with human agents included in every plan.
Per-Resolution AI Pricing
- Cost rises as your automation rate improves
- Per-seat fees on top for every human agent
- Hard to forecast month to month
BoldDesk AI Credits
- Human agents included: 5 on the 1,000-credit plan, up to 50 on 10,000
- Handoffs to a person with no AI answer are free
- Alerts at 80% and 100%, and your team keeps working if credits run out
Meet a New Approach: Support Infrastructure
Experience a modern, faster way to manage tickets.
Manage, prioritize, and resolve customer tickets in one place.
Engage customers in real time and turn chats into tickets.
Manage conversations across email, chat, social, phone and more.
Create and share self-help content to reduce support tickets.
Automate repetitive tasks with rules, triggers and automations.
Get real-time insights with customizable reports and dashboards.
Stay productive on the go with iOS and Android apps.
Create, assign and track tasks to get work done faster.
Define and enforce service-level policies to meet your goals.
Internal Threads
Collaborate with your team using private internal conversations.
Collect customer feedback and measure satisfaction easily.
Support customers in multiple languages with easy translations.
Plug In the Tools Your Team Already Trusts.
Link BoldDesk with your messaging channels, business apps, and data sources. Human and AI agents see the whole customer story in one screen and can act on it right there.
EmailChannel
WhatsAppChannel
VoiceChannel
Microsoft TeamsChannel
SlackChannel
SMSChannel
FacebookChannel
InstagramChannel
SalesforceCRM
HubSpotCRM
Zoho CRMCRM
ShopifyE-commerce
StripeBilling
JiraIssue tracking
Azure DevOpsIssue tracking
GitHubDev tools
MCP ToolsAgent tools
API ToolsAgent tools
BoldDesk MCP ServerAI assistants
ClaudeLLM
ChatGPTLLM
WebhooksAutomation
ZapierAutomation
Google WorkspaceProductivity
[100+] ready-made connections, plus any REST API or MCP server you add.View every integration
Security & Compliance
Enterprise-Grade Security and Compliance
Protect customer data with secure infrastructure, compliance-ready controls, and enterprise-grade access management.
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AES-256 encrypted infrastructure
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SSO and IP restrictions
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Role-based access control and audit logs
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HIPAA compliance with a signed BAA
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Secure cloud architecture
Customers
Loved By Support Teams at 41K+ Companies
4.5/5 on G2 · Spring 2026 Leader, High Performer, Momentum Leader, Best Results
FAQ
Questions, Answered
Not for the agents in your plan. Every plan includes human agents: 5 on the 1,000-credit plan, 50 on the 10,000-credit plan. You pay for AI credits, which are used when an AI agent handles a conversation, a background agent works on a ticket, or someone uses the Assist Agent. Need more agents? Add them for $20 per agent per month.
Credits are used each time AI does work, such as answering a customer, predicting fields, or drafting a reply. Features with a switch run on every ticket and can be turned off anytime. The Assist Agent uses credits only when an agent runs it. Monthly credits reset each billing month, and you get alerts at 80% and 100%. If you run out, your human agents and features keep working, and you can top up at $40 per 1,000 credits or move to a higher tier. Handoffs to a human with no AI answer are free.
Support Agents talk to customers directly. Background Agents run automatically on every ticket, such as field prediction, sentiment, and auto-merge. Assist Agents help your human team inside the editor with drafts, rewrites, and articles.
They can take actions. Connect API Tools or MCP servers and give agents skills like issuing refunds, checking order status, or updating accounts, with approval steps wherever you want them.
Email, Live Chat, WhatsApp, Voice, SMS, Microsoft Teams, Slack, Facebook, and Instagram, all in one conversation history.
Yes. Import tickets, contacts, and knowledge base articles from your current tool, and your past tickets can help train your AI agents from day one.
Yes. Start a free trial with no credit card and connect your knowledge to see your first AI agent answer within minutes.
Let AI Resolve the Routine.
Let Your Team Handle the Rest.
Your plan includes your human agents. You pay only for the work AI does.