What's New  Explore the new updates and features of BoldDesk in our May release.  Learn More.

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Get everything Freshdesk has and more

Get same features as Freshdesk, plus much more. All of BoldDesk features can be customized to your business needs, no code required

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Features

Unlimited Agents

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Unlimited End-users

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Unlimited Contact Groups

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Email to Tickets

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Auto Assignment

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Advanced Ticket Filtering

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Custom Field Display Condition

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Satisfaction Surveys

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Private Tickets

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Workflow Automations

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Contact Management

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Activity/Task management

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Ticket Approvals

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Ticket Collaboration

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User Access Management

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SLA Management

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Branding and Customization

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Multi Brand Support

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Multilingual Help Desk

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Multilingual Knowledge Base

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Brand Based Email Templates

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Reports and Dashboards

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Embeddable Widgets & Forms

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Features are compared with BoldDesk & Freshdesk with top-tiered plans

Switching your support into BoldDesk is easy

WHO WE ARE?

BoldDesk by Syncfusion

Syncfusion has been helping developers worldwide build powerful line-of-business software for over 22 years. Our flagship component suite includes over 1,800 UI widgets and frameworks that help reduce development time and complexity.

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Fortune 500 companies
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Years in business

Enterprise grade level security & privacy

To protect your customers’ data, security systems control access to your entire organization and secure your data at multiple levels. Encryption, audit logs, IP restrictions, and SSO are features that can help you in protecting your data and restricting access to only authorized users.

Single sign-on

Single sign-on with BoldDesk allows users to log in and access their help desk account with a single set of credentials by using SSO systems such as Office 365, OAuth 2.0 providers, and OpenID.

IP restrictions

IP restrictions allow you to limit the IP addresses from which your organization can access the help desk.

Password policies

Create your password policies to enforce secure, strong passwords, password rotation frequency, and password expiration to meet your security standards and policies.

Roles & permissions

Control agent's access to data by giving them certain permissions.

Ticket access scope

Specify an agent’s ticket access level when viewing tickets in the support center.

Brand-based access

Brand access allows you to limit the visibility of the tickets for agents so that they can only access tickets for specific brands.

Whitelist or blacklist senders

Accept or reject the emails received from specific senders and domains. Emails on the blacklist are blocked and are not routed to spam.

DKIM for email

DKIM signatures notify the recipient that an email is sent from an authorized domain.

Audit logs

Audit logs contain information about specific events or operations, such as access, change details, who performed an action, and so on.

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