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Just fresh in the name,
BoldDesk: Fresh, modern, fast, simple—your ultimate support solution.
- No credit card required
- Cancel anytime
Trusted by companies of all sizes
Why Teams Choose BoldDesk Over Freshdesk
Rated higher on G2 for ease of setup, quality of support, and ease of doing business Enterprise-ready with SOC 2, GDPR, HIPAA compliance
Our help desk, never in the works
Tired of outdated, expensive help desk software? Upgrade to a modern, streamlined solution.
6 reasons to choose us over Freshdesk
Enjoy 50% off your costs
We provide all the essential features you need at a fraction of Freshdesk's price.
Faster setup
Set up in minutes, not days. Get your team onboard quickly.
Customizable to your needs
Fully customizable workflows and integrations that fit your unique business needs.
Simpler interface
Freshdesk can be overwhelming; we make managing customer service easier with a clean and intuitive interface.
Better customer support
Reliable support at your fingertips. our customer support champions are just a chat or email away.
Adaptable for any team size
Your support system, your way—BoldDesk flexes to your requirements, allowing you to customize everything.
Awards & Recognition
Recommended by Industry Leaders
Honors acknowledging BoldDesk's leading role in the help desk software market
COMPARE
Get everything
Freshdesk has and more
Get the same features as Freshdesk, plus much more. All BoldDesk features can be customized to your business needs, no code required.
Features |  Enterprise |  Enterprise |
Unlimited Contacts |
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Unlimited Tickets |
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Unlimited End-users |
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Unlimited Contact Groups |
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Email to Tickets |
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Auto Assignment |
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Advanced Ticket Filtering |
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Custom Field Display Condition |
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Satisfaction Surveys |
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Private Tickets |
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Workflow Automations |
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Contact Management |
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Activity/Task management |
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Ticket Approvals |
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Ticket Collaboration |
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User Access Management |
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SLA Management |
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Branding and Customization |
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Multi Brand Support |
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Multilingual Help Desk |
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Multilingual Knowledge Base |
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Brand Based Email Templates |
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Reports and Dashboards |
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Embeddable Widgets & Forms |
Features are compared with BoldDesk & Freshdesk with top-tiered plans
WHO WE ARE
BoldDesk by Syncfusion
Syncfusion has been helping developers worldwide build powerful line-of-business software for over 20 years. Our flagship component suite includes over 1,900 UI widgets and frameworks that help reduce development time and complexity.
companies
Enterprise grade level security & privacy
To protect your customers’ data, security systems control access to your entire organization and secure your data at multiple levels. Encryption, audit logs, IP restrictions, and SSO are features that can help you in protecting your data and restricting access to only authorized users.
Single sign-on
Single sign-on with BoldDesk allows users to log in and access their help desk account with a single set of credentials by using SSO systems such as Office 365, OAuth 2.0 providers, and OpenID.
IP restrictions
IP restrictions allow you to limit the IP addresses from which your organization can access the help desk.
Password policies
Create your password policies to enforce secure, strong passwords, password rotation frequency, and password expiration to meet your security standards and policies.
Roles & permissions
Control agent's access to data by giving them certain permissions.
Ticket access scope
Specify an agent’s ticket access level when viewing tickets in the support center.
Brand-based access
Brand access allows you to limit the visibility of the tickets for agents so that they can only access tickets for specific brands.
Whitelist or blacklist senders
Accept or reject the emails received from specific senders and domains. Emails on the blacklist are blocked and are not routed to spam.
DKIM for email
DKIM signatures notify the recipient that an email is sent from an authorized domain.
Audit logs
Audit logs contain information about specific events or operations, such as access, change details, who performed an action, and so on.
TEST OUT ALL THE FEATURES OF BOLDDESK
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- Easy setup
Get Started with BoldDesk
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One platform that covers all your customer support needs
10x Faster — Instant AI-first replies with no delays
90%+ CSAT — Customers love the speed & reliability
Enterprise-Grade Security — SOC 2, HIPAA & GDPR compliant
Trusted by global brands and growing teams alike
