Switch from Freshdesk Keep the power, cut up to 77% of the cost vs Freshdesk Enterprise

  • Free migration & onboarding
  • 3M+ tickets migrated
  • Zero data loss, zero downtime
  • Easy to use and faster to deploy across teams
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  • No credit card required
  • Cancel anytime
  • No credit card required
  • Cancel anytime

Trusted by global brands and growing teams alike

Bolddesk trusted companies worldwide, including TVS, LTIMindtree, AFRY, GlobalGate, Vector and GMU logos
Bolddesk trusted companies worldwide, including TVS, LTIMindtree, AFRY, GlobalGate, Vector and GMU logos
Bolddesk trusted companies worldwide, including TVS, LTIMindtree, AFRY, GlobalGate, Vector and GMU logos

Why teams choose BoldDesk over Freshdesk

Compare both on G2. Enterprise-ready with SOC 2 Type 2, GDPR and HIPAA (with a signed BAA)

BoldDesk
g2 logo
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High Performer, Momentum Leader, Best Results, Best Usability, Mid-Market High Performer, Leader.
G2 Spring 2026 awards show: High Performer, Momentum Leader, Best Results, Best Usability, Mid-Market High Performer, Leader.
G2 Spring 2026 awards show: High Performer, Momentum Leader, Best Results, Best Usability, Mid-Market High Performer, Leader.

Switch from Freshdesk at Zero Risk

  • Free, done-for-you migration handled by BoldDesk experts.
  • No data loss, no downtime — keep supporting customers while you switch.
  • 3M+ tickets securely migrated to BoldDesk.
  • Move everything: tickets, articles, customers, companies, tags, etc.
  • Go live fast with proven migration playbooks and best practices.
Book a 1:1 Freshdesk Migration Call
Freshdesk alternative migration graphic shows documents moving to a green support chat headset icon for a data transfer flow.

Why BoldDesk Outshines Freshdesk

Transparent pricing, faster setup, and smarter AI, with every feature in one plan.

BoldDesk Logo
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Green Tick
Save up to 77% vs Freshdesk Enterprise (billed annually, 5 to 50 agents)
Transparent plans and simple AI credits so finance teams always know the bill.
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Costs rise as your team scales
Per-agent plans cost $19, $55 or $89 a month, billed annually. Add-ons are priced separately.
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Get Every Feature in One Simple Plan
All essential features included in a single, transparent plan—no tier restrictions or forced upgrades as you scale.
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Pay more to unlock key features
Copilot, multiple SLAs and custom dashboards need Pro or higher. Skill-based routing, audit logs and sandbox need Enterprise.
Green Tick
Modern, intuitive interface
Clean layouts and sensible defaults help teams get productive quickly.
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Admin options vary by plan
Some workflow and admin features are only available on Pro or Enterprise.
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Fast launch with free migration
Our team migrates tickets and workflows for you, and gets you live quickly.
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14-day Enterprise trial
Teams can try the Enterprise plan for 14 days before choosing a plan.
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AI Agent built-in at a predictable cost
AI credits included every month and straightforward pricing help teams adopt AI without billing surprises.
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AI priced per session and per agent
AI Agent includes 500 free sessions once per account, then $49 per 100 sessions. Copilot is $29 per agent a month on Pro and Enterprise.
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Simplified, guided onboarding
Best-practice workflows, personalized onboarding, and a success team to get everyone productive quickly.
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Onboarding depends on your setup
Time spent on processes, workflows and agent training depends on your configuration.

Ready to move on from Freshdesk?

Get the same enterprise-grade support platform, up to 77% savings vs Freshdesk Enterprise (billed annually, 5 to 50 agents), and a migration team that does the heavy lifting for you.

  • Free Migration & Onboarding
  • Automate up to 90% of routine support tasks
  • 100+ Rich Features
  • No credit card required
  • Free Migration & Onboarding
  • 90% AI Agent Automation
  • 100+ Rich Features
  • No credit card required
Book a 1:1 Freshdesk Migration Call
A customer support agent manages app conversations, ticket statuses, and resolutions from one connected help desk system now.

Get Started with BoldDesk

Start your free 15-day trial. No credit card required!

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One platform that covers all your customer support needs

  • flash-icon10x Faster — Instant AI-first replies with no delays
  • singup-icon90%+ CSAT — Customers love the speed & reliability
  • lock-iconEnterprise-Grade Security — SOC 2 Type 2, GDPR & HIPAA (with BAA)

Trusted by global brands and growing teams alike

Bolddesk trusted companies worldwide, including TVS, LTIMindtree, AFRY, GlobalGate, Vector and GMU logos