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What can you do with BoldDesk?

Efficiently manage your support email, automate repetitive tasks, customize it to your business needs, and publish self-help articles for your product.

Ticketing Software

Manage all of your support requests, convert emails to tickets, automate ticket assignments, customize support forms, and set your own SLA.

Knowledge Base Software

Powerful, user-friendly tools to help you scale your customer support and improve team collaboration.

Workflow

Automate your workflows with rules and triggers so your team can focus.

Customization

Customize help desk software to tailor it to your business needs.

AI Assistance

Harness the power of AI in your help desk operations to enhance agent productivity.

Task Management

Create and manage all tasks associated with resolving a ticket.

Reports and analytics

Measure and analyze metrics from your help desk deployment.

REST API

Flexible APIs and webhooks let you build exactly what you need.

Why BoldDesk?

BoldDesk is cloud-based, modern help desk ticketing software for serving a wide range of customer support activities. You can organize support requests, collaborate with customers and teammates, automate repetitive tasks, and improve the overall customer experience.

Seamlessly integrate all your favorite tools

Integrate with your favorite tools and apps, to simplify your workflow, reduce data clutter, and increase your productivity.

Designed to suit businesses of every size

BoldDesk meets the needs of businesses of all sizes. A good customer experience, no matter how big or small, is what turns a first-time customer into a repeat customer.

Startup

Easy-to-use and feature-rich help desk software for startups.

Small to Medium

Affordable ticketing system that supports your company’s growth.

Enterprise

Help desk software with enterprise-grade features to provide support.

Guaranteed safety, security, and compliance

We are proudly SOC 2® Type 2 certified and GDPR compliant.

Security

Don’t take our word for it.

Here are a few kind words from some of our happy customers.

It is so simple to use. Once you log in, it's pretty intuitive and lets you focus on what you need to do. The built-in customer satisfaction surveys are a nice touch.

Configurability, logical, well thought out interface. It's been designed by people who understand what it is that's needed from this type of software.

WHO WE ARE?

BoldDesk by Syncfusion

Syncfusion has been helping developers worldwide build powerful line-of-business software for over 22 years. Our flagship component suite includes over 1,800 UI widgets and frameworks that help reduce development time and complexity.

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Fortune 500 Companies

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TEST OUT ALL THE FEATURES OF BOLDDESK

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