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Email Ticketing System

A reliable email ticketing system is crucial for managing customer support emails efficiently. Our email help desk software provides a simple yet effective solution.


What is an email ticketing system?

An email ticketing system is a tool that converts incoming customer support inquiries sent via email into tickets and compiles them in a centralized inbox to enable support agents to track, manage, and resolve them efficiently.

Why you need BoldDesk email ticketing software

An Email Ticketing System is a software tool that automates customer inquiry management through email. It saves time, improves tracking, and enhances customer satisfaction.

Automatically convert email to ticket

Incoming customer emails are automatically converted into support tickets, so your team can quickly respond to customer inquiries and track their progress.

Modern and intuitive UI

A modern and intuitive user interface (UI) makes it easy for support agents to manage tickets, streamline workflows, and quickly access important customer information.

Spam-free email

You can prevent spam and automated emails out of your inbox by using our built-in spam detectors. Control who can send you emails by using the settings to restrict and whitelist particular email addresses and domains.

Organize customer information in one place

An email ticketing system allows you to consolidate customer information in one place, making it easy for agents to access customer history, order details, and other important data when resolving customer issues.

No more missed emails with auto assignments

Ensure that every email is handled by the right person with our easy-to-use auto-assignment rules. No more missed emails! You can track progress and keep everyone in the loop by including team members in the assignee and watcher lists.

Save time with powerful automations

Powerful automation allows you to streamline a variety of tasks, such as

Email collaboration made easy

Collaborate seamlessly with your team members using BoldDesk’s private notes and private tickets feature. With everything in one place, there’s no risk of missing emails or juggling multiple responses. Stay organized and streamline your customer support operations with BoldDesk.

Multilingual email templates

Multilingual email templates are a great way to reach a wider audience with your customer service . By translating your email content into multiple languages, you can ensure that your message is seen and understood by people all over the world.

Enhance your customer support with self-service solutions

Allow your customers to help themselves with BoldDesk's self-service solutions. Customers can easily access frequently asked questions, knowledge base articles, and tutorials, reducing the need for direct support.

Internal knowledge base

Share company policies, project and product details, or internal documentation regarding users and teams with authorized users through a secure knowledge base.

Powerful article editor

With a simple yet powerful visual editor, creating and editing help articles is now easier than ever.

Easy-to-navigate categories

Find the answers you need quickly with our intuitive category system.

Stay informed with our built-in reports

Use the built-in reports and dashboard to provide meaningful, real-time data to assist you in making informed decisions about enhancing customer service.

Key features


Easily manage all of your support requests in one place, route them to the right agents, and customize the support creation forms to fit your needs.

Custom email templates

Create dynamic, customized email notification templates to ensure a consistent and professional response across your system.

Seamless integrations

BoldDesk seamlessly integrates with your favorite tools and apps, streamlining your workflow, reducing data clutter, and increasing productivity.

Analytics and reports

Make informed decisions about your customer service with real-time data and insightful reports available on the built-in dashboard.


Secure your outbound emails with DKIM keys and protect your inbound emails with robust spam controls and email blocklist features to safeguard your business.

Task management

The Activity module allows you to create tasks, calls, and meetings. These activities can be linked to a ticket or contact, or they can stand alone.


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