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AI Copilot
Reply 3x faster. Ship perfect answers

BoldDesk AI Copilot lives inside the agent workspace to draft replies, summarize threads, translate on the fly, and surface the exact KB snippet to paste—or cite.

Trusted by companies of all sizes

What Is BoldDesk AI Copilot?

A sidekick inside the agent workspace that:

Why Teams Love It

Lower Handle Time

Spend less time on each ticket without losing the human touch. Co-pilot drafts clear, empathetic replies, handles routine steps automatically, and helps agents focus on solving the real problem—cutting minutes off every interaction.

One Workspace

No more tab-hopping or context switching. Everything—composing, translating, summarizing, and triggering actions—happens in a single unified workspace. Agents stay focused, customers get faster answers, and productivity goes up.

Safer Answers

Give customers accurate responses, every time. Co-pilot is grounded in your approved knowledge base and policies, ensuring compliance, consistency, and peace of mind—without agents second-guessing what’s “safe to say.”

Real-World Use Cases of AI Copilot for Help Desk Teams

On-Brand Reply from KB and Past Tickets

I cannot see the audit log for my workspace. How do I enable it?

Draft a reply using our KB and similar resolved tickets.

Summarize a Multi-Thread Ticket with Attachments

We have intermittent 502 errors. Please check attached logs and earlier emails.

Summarize the thread and files. List likely causes and next steps.

Brand-Safe Draft for Sensitive Refund Request

I want a refund. The feature you promised does not work.

Draft an empathetic reply that follows refund policy.

Translate for Global Queues with Cross-Language KB

No puedo iniciar sesión con SSO después de cambiar mi contraseña.(Spanish)

Reply in Spanish using the English KB and draft an accurate, on-brand response for the customer.

Banking/Fintech — Update mailing address with KYC validation

On-Brand Reply from KB and Past Tickets

I cannot see the audit log for my workspace. How do I enable it?

Draft a reply using our KB and similar resolved tickets.

Cancel or partially refund an order

Summarize a Multi-Thread Ticket with Attachments

We have intermittent 502 errors. Please check attached logs and earlier emails.

Summarize the thread and files. List likely causes and next steps.

SaaS Licensing — Check License Status

Brand-Safe Draft for Sensitive Refund Request

I want a refund. The feature you promised does not work.

Draft an empathetic reply that follows refund policy.

Fetch real‑time data

Translate for Global Queues with Cross-Language KB

No puedo iniciar sesión con SSO después de cambiar mi contraseña.(Spanish)

Reply in Spanish using the English KB and draft an accurate, on-brand response for the customer.

Banking/Fintech — Update mailing address with KYC validation

Frequently Asked Questions

Does Copilot hallucinate?

It’s grounded to your approved docs; replies cite sources for quick verification.

Can agents override drafts?

Yes—agents always review & edit before sending.

What about languages?

Translate both inbound and outbound messages; set default per queue.

Can Copilot create KB drafts?

Yes—turn great replies into article drafts to fill gaps.

Does Copilot work with AI Actions?

Yes—admins can allow specific actions (e.g., refund to wallet) with role‑based controls.

Let AI Do the Heavy Lifting

BoldDesk Copilot handles the routine, so your team can focus on impact

No credit card required