AI Copilotstar
Reply 3x faster. Ship perfect answers

BoldDesk AI Copilot lives inside the agent workspace to draft replies, summarize threads, translate on the fly, and surface the exact KB snippet to paste—or cite.

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Chat between user Lisa Anderson and AI Copilot, thanking for issue fix and offering further help

Trusted by companies of all sizes

What Is BoldDesk AI Copilot?

A sidekick inside the agent workspace that:

SaaS troubleshooting screen showing error log and AI Copilot suggesting OAuth token expiry with solution steps

Why Teams Love It

Lower Handle Time

Spend less time on each ticket without losing the human touch. Co-pilot drafts clear, empathetic replies, handles routine steps automatically, and helps agents focus on solving the real problem—cutting minutes off every interaction.

One Workspace

No more tab-hopping or context switching. Everything—composing, translating, summarizing, and triggering actions—happens in a single unified workspace. Agents stay focused, customers get faster answers, and productivity goes up.

Safer Answers

Give customers accurate responses, every time. Co-pilot is grounded in your approved knowledge base and policies, ensuring compliance, consistency, and peace of mind—without agents second-guessing what’s “safe to say.”

Real-World Use Cases of AI Copilot for Help Desk Teams

On-Brand Reply from KB and Past Tickets

Profile icon of a person next to the text “I cannot see the audit log for my workspace. How do I enable it?I cannot see the audit log for my workspace. How do I enable it?
AI Copilot drafting a reply using knowledge base and similar resolved tickets.Draft a reply using our KB and similar resolved tickets.

Summarize a Multi-Thread Ticket with Attachments

Customer query about intermittent 502 errors, asking to check attached logs and earlier emails. We have intermittent 502 errors. Please check attached logs and earlier emails.
AI Copilot summarizing the thread and files, listing likely causes and next steps. Summarize the thread and files. List likely causes and next steps.

Brand-Safe Draft for Sensitive Refund Request

Customer message requesting a refund, stating the promised feature does not work. I want a refund. The feature you promised does not work.
AI Copilot drafting an empathetic reply that follows the refund policy. Draft an empathetic reply that follows refund policy.

Translate for Global Queues with Cross-Language KB

Customer message saying they cannot log in with SSO after changing their password. No puedo iniciar sesión con SSO después de cambiar mi contraseña.(Spanish)
AI Copilot drafting a Spanish reply using the English knowledge base to create an accurate, on-brand customer response.Reply in Spanish using the English KB and draft an accurate, on-brand response for the customer.
audit-log
error
Banking/Fintech — Update mailing address with KYC validation
translate
Profile icon of a person next to the text “I cannot see the audit log for my workspace. How do I enable it?I cannot see the audit log for my workspace. How do I enable it?
AI Copilot drafting a reply using knowledge base and similar resolved ticketsDraft a reply using our KB and similar resolved tickets.
Cancel or partially refund an order
Customer query about intermittent 502 errors, asking to check attached logs and earlier emailsWe have intermittent 502 errors. Please check attached logs and earlier emails.

AI Copilot summarizing the thread and files, listing likely causes and next steps.Summarize the thread and files. List likely causes and next steps.

SaaS Licensing — Check License Status
Customer message requesting a refund, stating the promised feature does not work.I want a refund. The feature you promised does not work.
AI Copilot drafting an empathetic reply that follows the refund policyDraft an empathetic reply that follows refund policy.
Fetch real‑time data
 
Customer message saying they cannot log in with SSO after changing their password.No puedo iniciar sesión con SSO después de cambiar mi contraseña.(Spanish)
AI Copilot drafting a Spanish reply using the English knowledge base to create an accurate, on-brand customer responseReply in Spanish using the English KB and draft an accurate, on-brand response for the customer.
 
Banking/Fintech — Update mailing address with KYC validation
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Frequently Asked Questions

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Let AI Do the Heavy Lifting

BoldDesk Copilot handles the routine, so your team can focus on impact

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