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Multilingual Help Desk

Bridge language barriers, enhance communication, and delight customers worldwide using BoldDesk.

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BoldDesk multilingual help desk interface showing language settings to support global customer communication.
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What Are the Advantages of a Multilingual Help Desk

Multilingual support enables companies to reach a global audience and effectively address customer needs. Creating a self-service portal in multiple languages will enable your customers to easily find solutions, enhancing their search experience and optimizing your support process.

  • Serve global customers.
  • Improve your customer support.
  • Reach new markets.
  • Give customers the freedom to personalize the help center in their preferred language.
  • Scale your support team to serve a global audience.
Knowledge Base interface with options to publish, unpublish, and manage language settings

Multilingual Knowledge Base

A multilingual knowledge base empowers you to deliver efficient customer service across the globe in your clients languages.

  • Generate articles in various languages.
  • Translate categories and sections.
  • Support language-specific versions of articles.
  • Enhance SEO support for each language.
  • Access language-specific insights for articles.
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BoldDesk ticket management interface with language options and ticket statuses like Open and Closed

Multilingual Customer Portal

With the multilingual feature enabled, a customer portal can offer extensive localization support, allowing users to specify their preferred language in their profiles.

Language settings screen with English as primary, multilingual toggle on, and extra language options

Multilingual Agent Portal

Localization is widely supported across various sections of the agent portal. Agents have the flexibility to adjust their language preferences within their profiles.

UI for managing dropdown values with fields for ID, default and French content, plus add, edit, delete, and update options

Multilingual Support for Form Fields

To cater to a diverse audience, field names within a website can be localized to accommodate multiple languages. This localization extends to system fields, custom field names, status, priority, and drop-down option values.

Admin email notifications edit screen with language options, status indicators, and editable text fields

Multilingual Email Templates

Email notification templates can be configured to accommodate various languages, allowing for personalized templates to be created for each specific language.

Interface of translation tool with language settings and rating scale selection window

Multilingual Satisfaction Surveys

To cater to a wide range of users, customer satisfaction surveys can be configured to accommodate multiple languages.

UI for managing multiple languages with toggles for enabling in customer portal, plus options to add and search languages

Supported Languages

BoldDesk currently supports 30+ languages, including English, French, German, Italian, Portuguese, Spanish, Chinese, and many more. Check out the full list of supported languages here. Is your language not on the list? Submit a request here.

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Help desk software interface showing ticket updates with multi-channel icons for Facebook, WhatsApp, and Slack.