Help Desk SoftwareCustomer Support, Supercharged!

Trusted by companies of all sizes

What Does
Help Desk Software Do?

When Your Business Needs a Help Desk

Struggling with rising ticket volume, unclear ownership, and manual bottlenecks? 
A unified help desk streamlines workflows, automates tasks, and boosts team visibility.

Support request volume is growing too fast.

Customers expect instant replies.

Manual processes are slowing teams down.

There’s no clear ownership of tickets.

Leads have limited visibility into performance.

Customers leave after poor support.

Agents often get stuck on repetitive tasks.

SLA breaches impacting service quality.

Support data scattered across tools, hindering insights.

Why Choose BoldDesk for Your Help Desk Software?

Support That's Built to Scale

From the first touchpoint to the final resolution, BoldDesk transforms your support process with tools that improve response times, reduce workloads, and satisfy every customer.

AI-First Ticketing System

With the BoldDesk AI Copilot’s Ask AI, agents can instantly find answers from product guides and documentation—streamlining support and resolving queries faster.

Automation and Workflows

Use smart workflows, SLA settings, and macros to handle repetitive actions and keep your support process running smoothly.

Self-Service Portal

Reduce ticket volume by letting customers help themselves with multilingual knowledge bases and AI-powered searches.

Real-Time Insights

Track performance with ready-to-use or custom reports. Monitor trends, agent activity, and ticket volumes in real time.

Customer Satisfaction (CSAT)

Gather customer feedback to evaluate satisfaction, identify areas for improvement, and refine your support experience.

Support On-the-Go

Manage tickets and provide real-time support from anywhere using the BoldDesk mobile app. Stay connected and responsive on the go.

BoldDesk Help Desk Covers Every Aspect of Customer Support

BoldDesk’s all‑in‑one help desk equips your team with AI‑powered ticketing, collaboration tools, and automated workflows. Customers gain secure, multilingual portals and self‑service knowledge bases for seamless support.

For Agents

Simplified Ticket Handling

Collaboration Tools

Productivity Boosters

Simplified Ticket Handling

Collaboration Tools

Productivity Boosters

For Support Leads

Team and Performance Insights

Operational Control

Process Optimization

Team and Performance Insights

Operational Control

Process Optimization

For Customers

Customer Portal

Multichannel Support

Self-Service and Feedback

Customer Portal

Multichannel Support

Self-Service and Feedback

Elevate Your Support Experience

Our all‑in‑one help desk software brings together intelligent ticketing, seamless omnichannel engagement, automated email workflows, and self‑service knowledge base software. It empowers your team to resolve issues faster, deliver consistent service, and satisfy customers at every touchpoint.

Help Desk Ticketing System

Stay on top of every request with ticket tracking and automation

Manage tickets more easily. Auto-assign, prioritize, and resolve them faster with full visibility.

Omnichannel Customer Service

Deliver consistent support across every channel without switching tools

Connect with customers via email, chat, social, and more from one unified platform.

Email Management

Convert emails into tickets and manage them with ease

Turn support emails into organized tickets instantly. Never lose track of a conversation with smart email workflows.

Knowledge Base

Empower customers to help themselves 24/7

Build a searchable, branded help center. Let customers find answers anytime and reduce support tickets.

INTEGRATIONS

Connect BoldDesk with Tools Your Team Loves

BoldDesk connects with your favorite tools to streamline workflows and boost team productivity.

Work Smarter with BoldDesk AI Copilot

Let AI power every step—from self-service to agent replies—for faster, more accurate support.

Ask AI

Agents can ask questions to get instant answers from the knowledge base using the AI built right into the ticket view.

Ticket Summaries

Understand tickets at a glance with AI-generated conversation summaries—saving valuable agent time and speeding up responses.

AI Writing

Rephrase, expand, shorten, translate, or grammar-check responses right within the ticket reply editor.

Generate AI Articles

Create detailed, well-structured knowledge base articles by simply entering a topic. AI takes care of the content.

Stay Connected Wherever You are with Our Mobile App

Download our iOS or Android app to manage your conversations on the move. Easily receive and respond to messages across all channels using the app.

What Our Customers Say

"A Solution That Professionalizes Customer Service in Minutes"

We are a CRM platform based in Brazil, and we previously used a GitHub project to manage customer requests. BoldDesk has everything you could imagine in a customer service platform, including many features like APIs that we are yet to explore fully. It allows our clients to open and track tickets easily.

Carlos Rafael R.

"Complete platform for ticket management"

Excellent message management as well. Possibility of interface customization. Excellent permission management. Excellent rule management. Very comprehensive with various features. I trust in this product and I love it.

Alberto C.

"A great product at an affordable price"

BoldDesk is easily configurable, highly intuitive, and has many features one would only expect to have in higher priced products. Their customer support is prompt and helpful.

John S.

"Excellent tools to use"

The overall application functionality is good, UI/UX and the confifurations including automations all the other services are constantly working fine. When it comes to response & resolution for a support tickets it is very satisfactory.

Harsha R.

"A Solution That Professionalizes Customer Service in Minutes"

Carlos Rafael R.

"Complete platform for ticket management"

Alberto C.

"A great product at an affordable price"

BoldDesk is easily configurable, highly intuitive, and has many features one would only expect to have in higher priced products. Their customer support is prompt and helpful.

John S.

"Excellent tools to use"

Harsha R.

Frequently Asked Questions

What is help desk software?

Help desk software is a tool that helps support teams manage and respond to customer issues efficiently. It organizes tickets, automates workflows, and improves response times.

How does the BoldDesk help desk work?

BoldDesk lets you receive, track, and respond to customer queries in a central dashboard. Tickets can be categorized, assigned, and resolved using automation, SLAs, and collaboration tools.

What is the difference between a help desk and a ticketing system?

A ticketing system is a tool used to convert submitted customer issues into “tickets” that can be tracked, prioritized, and resolved by support teams. It focuses primarily on organizing incoming support requests.

A help desk, on the other hand, includes a ticketing system but offers a broader range of features such as automation, knowledge base management, reporting, SLA tracking, multichannel support, and team collaboration tools. It’s a complete solution for delivering and managing customer support.

In short:

Ticketing system = Organizes support requests.

Help desk = Full customer support platform with ticketing and more.

Is it easy to migrate from my current help desk tool to BoldDesk?

Yes. Our team offers free migration support to help you move your data from tools like Zendesk, Freshdesk, or Zoho Desk with zero hassle.

Why is the BoldDesk help desk a good fit for small and mid-sized businesses?

The BoldDesk help desk is easy to use, affordable, and scalable. It offers robust features like automation, customization, and integrations without the high cost or complexity of many enterprise-level tools.

Can I use the BoldDesk help desk on mobile devices?

Yes. The BoldDesk help desk is mobile-friendly and offers iOS and Android apps so your support team can manage tickets and respond to customers from anywhere.

What is omnichannel support in the BoldDesk help desk?

Omnichannel support in the BoldDesk help desk means you can manage customer interactions that come through email, chat, web forms, and social media from a unified dashboard.

Can I use BoldDesk software for free?

While BoldDesk is a commercial solution, we offer a free trial so you can test all its features before committing. Additionally, if you’re a startup, we may be able to provide a free plan based on eligibility. Reach out to our team to explore your options and see if your company is eligible.

Does the BoldDesk help desk provide reporting and analytics?

Absolutely. The BoldDesk® help desk includes advanced reporting tools and dashboards to track ticket metrics, agent performance, SLA compliance, and customer satisfaction.

Can I customize the BoldDesk help desk to match my brand?

Yes. You can customize the BoldDesk help desk portal, ticket forms, emails, and domain to match your brand’s style and identity.

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