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Struggling with rising ticket volume, unclear ownership, and manual bottlenecks? A unified help desk streamlines workflows, automates tasks, and boosts team visibility.
Support request volume is growing too fast.
Customers expect instant replies.
Manual processes are slowing teams down.
There’s no clear ownership of tickets.
Leads have limited visibility into performance.
Customers leave after poor support.
Agents often get stuck on repetitive tasks.
SLA breaches impacting service quality.
Support data scattered across tools, hindering insights.
From the first touchpoint to the final resolution, BoldDesk transforms your support process with tools that improve response times, reduce workloads, and satisfy every customer.
With the BoldDesk AI Copilot’s Ask AI, agents can instantly find answers from product guides and documentation—streamlining support and resolving queries faster.
Use smart workflows, SLA settings, and macros to handle repetitive actions and keep your support process running smoothly.
Reduce ticket volume by letting customers help themselves with multilingual knowledge bases and AI-powered searches.
Track performance with ready-to-use or custom reports. Monitor trends, agent activity, and ticket volumes in real time.
Gather customer feedback to evaluate satisfaction, identify areas for improvement, and refine your support experience.
Manage tickets and provide real-time support from anywhere using the BoldDesk mobile app. Stay connected and responsive on the go.
BoldDesk’s all‑in‑one help desk equips your team with AI‑powered ticketing, collaboration tools, and automated workflows. Customers gain secure, multilingual portals and self‑service knowledge bases for seamless support.
Resolve issues faster with a clutter-free, intuitive interface:
Work better together to resolve tickets effectively:
Get more done with less effort:
Gain visibility into team productivity and support operations:
Efficiently manage your support process end-to-end:
Continuously improve customer service delivery:
Give customers complete visibility and control over their support experience:
Let customers reach you through their preferred channel:
Reduce incoming tickets while improving customer satisfaction:
Our all‑in‑one help desk software brings together intelligent ticketing, seamless omnichannel engagement, automated email workflows, and self‑service knowledge base software. It empowers your team to resolve issues faster, deliver consistent service, and satisfy customers at every touchpoint.
Manage tickets more easily. Auto-assign, prioritize, and resolve them faster with full visibility.
Connect with customers via email, chat, social, and more from one unified platform.
Turn support emails into organized tickets instantly. Never lose track of a conversation with smart email workflows.
Build a searchable, branded help center. Let customers find answers anytime and reduce support tickets.
BoldDesk connects with your favorite tools to streamline workflows and boost team productivity.
Let AI power every step—from self-service to agent replies—for faster, more accurate support.
Agents can ask questions to get instant answers from the knowledge base using the AI built right into the ticket view.
Understand tickets at a glance with AI-generated conversation summaries—saving valuable agent time and speeding up responses.
Rephrase, expand, shorten, translate, or grammar-check responses right within the ticket reply editor.
Create detailed, well-structured knowledge base articles by simply entering a topic. AI takes care of the content.
We are a CRM platform based in Brazil, and we previously used a GitHub project to manage customer requests. BoldDesk has everything you could imagine in a customer service platform, including many features like APIs that we are yet to explore fully. It allows our clients to open and track tickets easily.
Excellent message management as well. Possibility of interface customization. Excellent permission management. Excellent rule management. Very comprehensive with various features. I trust in this product and I love it.
BoldDesk is easily configurable, highly intuitive, and has many features one would only expect to have in higher priced products. Their customer support is prompt and helpful.
The overall application functionality is good, UI/UX and the confifurations including automations all the other services are constantly working fine. When it comes to response & resolution for a support tickets it is very satisfactory.
We are a CRM platform based in Brazil, and we previously used a GitHub project to manage customer requests. BoldDesk has everything you could imagine in a customer service platform, including many features like APIs that we are yet to explore fully. It allows our clients to open and track tickets easily.
Excellent message management as well. Possibility of interface customization. Excellent permission management. Excellent rule management. Very comprehensive with various features. I trust in this product and I love it.
BoldDesk is easily configurable, highly intuitive, and has many features one would only expect to have in higher priced products. Their customer support is prompt and helpful.
The overall application functionality is good, UI/UX and the confifurations including automations all the other services are constantly working fine. When it comes to response & resolution for a support tickets it is very satisfactory.
Help desk software is a tool that helps support teams manage and respond to customer issues efficiently. It organizes tickets, automates workflows, and improves response times.
BoldDesk lets you receive, track, and respond to customer queries in a central dashboard. Tickets can be categorized, assigned, and resolved using automation, SLAs, and collaboration tools.
The BoldDesk help desk is easy to use, affordable, and scalable. It offers robust features like automation, customization, and integrations without the high cost or complexity of many enterprise-level tools.
Yes. The BoldDesk help desk is mobile-friendly and offers iOS and Android apps so your support team can manage tickets and respond to customers from anywhere.
Omnichannel support in the BoldDesk help desk means you can manage customer interactions that come through email, chat, web forms, and social media from a unified dashboard.
While BoldDesk is a commercial solution, we offer a free trial so you can test all its features before committing. Additionally, if you’re a startup, we may be able to provide a free plan based on eligibility. Reach out to our team to explore your options and see if your company is eligible.
Absolutely. The BoldDesk® help desk includes advanced reporting tools and dashboards to track ticket metrics, agent performance, SLA compliance, and customer satisfaction.
Yes. You can customize the BoldDesk help desk portal, ticket forms, emails, and domain to match your brand’s style and identity.
Explore expert insights on Help Desk Software, featuring key best practices and industry trends. Learn how a robust Help Desk Solution can streamline your support process and improve team efficiency.
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