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Help Desk SoftwareCustomer Support, Supercharged!

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Trusted by companies of all sizes

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What Does
Help Desk Software Do?

When Your Business Needs a Help Desk

Struggling with rising ticket volume, unclear ownership, and manual bottlenecks?

A unified help desk streamlines workflows, automates tasks, and boosts team visibility.

Support request volume is growing too fast.

Customers expect instant replies.

Manual processes are slowing teams down.

There’s no clear ownership of tickets.

Leads have limited visibility into performance.

Customers leave after poor support.

Agents often get stuck on repetitive tasks.

SLA breaches impacting service quality.

Support data scattered across tools, hindering insights.

Why Choose BoldDesk for Your Help Desk Software?

Support That's Built to Scale

From the first touchpoint to the final resolution, BoldDesk transforms your support process with tools that improve response times, reduce workloads, and satisfy every customer.

AI-First Ticketing System

With the BoldDesk AI Copilot’s Ask AI, agents can instantly find answers from product guides and documentation—streamlining support and resolving queries faster.

Automation and Workflows

Use smart workflows, SLA settings, and macros to handle repetitive actions and keep your support process running smoothly.

Self-Service Portal

Reduce ticket volume by letting customers help themselves with multilingual knowledge bases and AI-powered searches.

Real-Time Insights

Track performance with ready-to-use or custom reports. Monitor trends, agent activity, and ticket volumes in real time.

Customer Satisfaction (CSAT)

Gather customer feedback to evaluate satisfaction, identify areas for improvement, and refine your support experience.

Support On-the-Go

Manage tickets and provide real-time support from anywhere using the BoldDesk mobile app. Stay connected and responsive on the go.

BoldDesk Help Desk Covers Every Aspect of Customer Support

BoldDesk’s all‑in‑one help desk equips your team with AI‑powered ticketing, collaboration tools, and automated workflows. Customers gain secure, multilingual portals and self‑service knowledge bases for seamless support.

For Agents

For Support Leads

For Customers

Elevate Your Support Experience

Our all‑in‑one help desk software brings together intelligent ticketing, seamless omnichannel engagement, automated email workflows, and self‑service knowledge base software. It empowers your team to resolve issues faster, deliver consistent service, and satisfy customers at every touchpoint.

Stay on top of every request with ticket tracking and automation

Manage tickets more easily. Auto-assign, prioritize, and resolve them faster with full visibility.

Deliver consistent support across every channel without switching tools

Connect with customers via email, chat, social, and more from one unified platform.

Convert emails into tickets and manage them with ease

Turn support emails into organized tickets instantly. Never lose track of a conversation with smart email workflows.

Empower customers to help themselves 24/7

Build a searchable, branded help center. Let customers find answers anytime and reduce support tickets.

INTEGRATIONS

Connect BoldDesk with Tools Your Team Loves

BoldDesk connects with your favorite tools to streamline workflows and boost team productivity.

Work Smarter with BoldDesk AI Copilot

Let AI power every step—from self-service to agent replies—for faster, more accurate support.

Agents can ask questions to get instant answers from the knowledge base using the AI built right into the ticket view.

Ticket Summaries

Understand tickets at a glance with AI-generated conversation summaries—saving valuable agent time and speeding up responses.

Rephrase, expand, shorten, translate, or grammar-check responses right within the ticket reply editor.

Create detailed, well-structured knowledge base articles by simply entering a topic. AI takes care of the content.

Stay Connected Wherever You are with Our Mobile App

Download our iOS or Android app to manage your conversations on the move. Easily receive and respond to messages across all channels using the app.

mobile-app

What Our Customers Say

Big Dreams Need Solid Support – We’re Always Here

Frequently Asked Questions

Recent Activities in Help Desk Tutorials and Blogs

Explore expert insights on Help Desk Software, featuring key best practices and industry trends. Learn how a robust Help Desk Solution can streamline your support process and improve team efficiency.

Test out all the features of BoldDesk

Start your 15-day free trial with instant access


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