Trouble Ticketing Software

Customer service tool to track, organize, and resolve tickets from a centralized location.

What is trouble ticketing software?

Trouble tickets are issues or queries your customers have about the services or products they are using. A trouble ticketing system is a customer service tool for handling the full ticket lifecycle, from the creation of tickets to receiving customer feedback about the provided resolutions.

The following issues are handled by trouble ticket software:

Queries

Problems

Incidents

Features for the best trouble ticketing software

An intuitive interface that can be customized and extended

BoldDesk provides a user-friendly interface for users to submit tickets or queries and collaborate with support teams to resolve their queries faster. Custom apps and third-party integration bring more context to the issue, which helps resolve it more efficiently.

Multichannel support that lets customers create tickets in their preferred way

A customer can send an email to your support inbox to create a ticket and can reply to the ticket via email without ever logging into the support portal. Or, a customer can create a ticket from the application they are working in through an embedded support widget. BoldDesk supports the following channels:

Email

Web Portal

Web Widget

Web Form (Embedded)

API