What's New  Explore the new updates and features of BoldDesk in our September release. Learn More.

Knowledge Base Software

Self-service, central repository of information for your customers.

Knowledge Base Solution

Unlimited articles

Create unlimited knowledge base articles for different brands and products.

Workflow

Design and manage your documentation publishing process.

Instant search

Powerful search function so help centers get instant answers.

Auto suggest

Finding solutions by searching the knowledge base for relevant articles based on the keywords in the tickets.

Tags

Apply tags to articles to organize your content library.

Article performance

Measure article engagement in terms of views, likes, dislikes, and comments.

Unlimited knowledge base

Create unlimited knowledge bases for different brands and products.

Workflow

Design and manage your documentation publishing process.

Instant search

Powerful search function so help centers get instant answers.

Auto suggest

Finding solutions by searching the knowledge base for relevant articles based on the keywords in the tickets.

Tags

Apply tags to articles to organize your content library.

Article performance

Measure article engagement in terms of views, likes, dislikes, and comments.

Manage categories

Organize your knowledge base tool categories, sections, and articles to appear in the desired order. 

Categories & sections

Use categories and sections to organize and group your articles up to 3 levels.

drag to organize

Drag & drop to organize

Organize articles by dragging and dropping them among categories and sections.

category-Level

Category-level access

Category-level access allows you to limit the visibility of an article to specific users.

Powerful Article Editor 

With a simple yet powerful visual editor, creating and editing help articles is now easier than ever.

Markdown-Editor.

Markdown editor

The Markdown editor makes it simple to create, edit, and style knowledge base articles.

HTML-WYSIWYG-Editor

HTML (WYSIWYG) editor

The powerful visual editor built into the knowledge base provides advanced options for creating and editing content.

Auto-Save

Auto save

Unpublished changes to an article are automatically saved as drafts.

Multiple-versions

Multiple versions

When you make changes to articles, a new version is saved automatically.

Instant Preview

Instant preview

View how your articles will appear to your customers before publishing them.

File-Attachments

File attachments

Attach multiple files to your articles up to 30 MB. 

Videos

Images and videos

Insert an image from your computer or insert an inline image. Embed a video from a third-party website (YouTube, Vimeo).

Tables

Tables

Using the Markdown/HTML editor, create table rows and columns in your KB articles.

Code Block

Code block

Code blocks enable you to display source code in your article with syntax highlighting.

Markdown-Editor.

Markdown editor

The Markdown editor makes it simple to create, edit, and style knowledge base articles.

HTML-WYSIWYG-Editor

HTML (WYSIWYG) editor

The powerful visual editor built into the knowledge base provides advanced options for creating and editing content.

Auto-Save

Auto save

Unpublished changes to an article are automatically saved as drafts.

Multiple-versions

Multiple versions

When you make changes to articles, a new version is saved automatically.

Instant Preview

Instant preview

View how your articles will appear to your customers before publishing them.

File-Attachments

File attachments

Attach multiple files to your articles up to 30 MB. 

Videos

Images and videos

Insert an image from your computer or insert an inline image. Embed a video from a third-party website (YouTube, Vimeo).

Tables

Tables

Using the Markdown/HTML editor, create table rows and columns in your KB articles.

Code Block

Code block

Code blocks enable you to display source code in your article with syntax highlighting.

Knowledge Base Platform

Create a separate knowledge base site for each product or department and keep related, product-specific articles updated and managed through a single help center.

Knowledge Management Software image
Multilingual Knowledge Base image

Multilingual Knowledge Base

Create and manage a multilingual knowledge base to deliver content based on customer’s preferred language.

Engage and Collaborate with Knowledge Base Tools

Comments

Comments

Receive feedback from end users and maintain an article’s quality and usefulness.

Private Notes

Private notes

Private notes enable agents to collaborate with each other in a help center for internal communication.

@Mentions

@Mentions

Mention agents in a message to alert them when their attention is needed.

Satisfaction Feedback

Satisfaction Feedback

Allow visitors to rate knowledge base article or provide more detailed feedback if they do not find it helpful. 

 

 

Lock Comments

Lock comments

Enable or disable commenting on specific articles or commenting altogether.

Comments

Comments

Receive feedback from end users and maintain an article’s quality and usefulness.

Private Notes

Private notes

Private notes enable agents to collaborate with each other in a help center for internal communication.

@Mentions

@Mentions

Mention agents in a message to alert them when their attention is needed.

Satisfaction Feedback

Satisfaction Feedback

Allow visitors to rate knowledge base article or provide more detailed feedback if they do not find it helpful. 

Lock Comments

Lock comments

Enable or disable commenting on specific articles or commenting altogether.

We’ve got what you need

Article template

Article Template

Article templates contain pre-defined articles that are structured in a specific order. These templates aid in the creation of a consistent structure for knowledge articles. 

Article Expiry

Article Expiration

Specify an expiration date for an article, after which it will no longer be accessible to visitors. 

Reorder Article

Reorder Articles

Using the Reorder Articles, you can specify a custom sort order for articles inside a category. 

Clone Article

Clone Article

Cloning an article allows you to create a draft version that a user can edit with new changes.

Share Article

Share Article

Visitors can share knowledge base articles on social media platforms such as Facebook, Twitter, and LinkedIn. 

Article Status Indicator

Article Status Indicator

Indicate to visitors whether knowledge base article was recently added or updated. 

Full Screen Editor

Full Screen Editor

Fullscreen mode allows writers to edit their content without distraction. 

Article Advance Filter

Article Advance Filter

Search and filter the articles based on specific criteria. 

Article template

Article Template

Article templates contain pre-defined articles that are structured in a specific order. These templates aid in the creation of a consistent structure for knowledge articles. 

Article Expiry

Article Expiration

Specify an expiration date for an article, after which it will no longer be accessible to visitors. 

Reorder Article

Reorder Articles

Using the Reorder Articles, you can specify a custom sort order for articles inside a category. 

Clone Article

Clone Article

Cloning an article allows you to create a draft version that a user can edit with new changes.

Share Article

Share Article

Visitors can share knowledge base articles on social media platforms such as Facebook, Twitter, and LinkedIn. 

Article Status Indicator

Article Status Indicator

Indicate to visitors whether knowledge base article was recently added or updated.

Full Screen Editor

Full Screen Editor

Fullscreen mode allows writers to edit their content without distraction.

Article Advance Filter

Article Advance Filter

Search and filter the articles based on specific criteria. 

Internal knowledge base

Using a private knowledge base, publish company policies, project and product information, or internal user and team documentation. Only authorized users will have access to the documentation.

Internal Knowledge base

SEO & social-friendly

Optimize your help center content for search engines and social media 

on-page-seo

On-page SEO

Add meta titles, descriptions, and keywords to articles to improve search engine rankings.

Friendly-URL

SEO-friendly URLs

Create SEO-friendly URLs for all of your articles to make them easily searchable for search engine browsers.

Sitemap-Generation

Sitemap generation

Create an XML sitemap of the knowledge base pages to help search engines find your content.

Support-Traffic-Dashboard

Open graph

When you share your article on social media, it looks right.

Branding & customization

Customize Satisfaction Feedback

Customize Satisfaction  Feedback 

Customize the feedback label, rating options, feedback message options, and success message. 

White-Labelling

White labelling

Customize the knowledge base site with your company logo, colors, and login options.

Custom-Domain

Custom domain

Map your custom domain for your knowledge base site.

Built-in-SSL

Built-in SSL

Every site includes SSL support for free; SSL provisioned from Let’s Encrypt!

SEO Sitemap Frequency

SEO Sitemap Frequency

Sitemap frequency tells search engines how frequently a page’s content changes. 

Article Configuration

Article Configuration

Configure article display attributes like related and recent articles, share article, read time, updated date, and show comments. 

Customize Satisfaction Feedback

Custom logo/Favicon

Customize the feedback label, rating options, feedback message options, and success message. 

White-Labelling

White labelling

Customize the knowledge base site with your company logo, colors, and login options.

Custom-Domain

Custom domain

Map your custom domain for your knowledge base site.

Built-in-SSL

Built-in SSL

Every site includes SSL support for free; SSL provisioned from Let’s Encrypt!

SEO Sitemap Frequency

SEO Sitemap Frequency

Sitemap frequency tells search engines how frequently a page’s content changes. 

Article Configuration

Article Configuration

Configure article display attributes like related and recent articles, share article, read time, updated date, and show comments. 

Safe & secure

Roles-and-Permissions

Roles and permissions

Control agents’ access to help center articles by giving them certain permissions.

Single-Sign-On

Single sign-on

Single sign-on with BoldDesk allows users to log in and access their help center account with a single set of credentials by using SSO systems such as Office 365, OAuth 2.0 providers, and OpenID.

Password-Policies

Password policies

Create password policies to enforce secure, strong passwords, password rotation frequency, and password expiration to meet your security standards.

IP-Restrictions

IP restrictions

IP restrictions allow you to limit the IP addresses from which your organization can access the help center.

Audit-Logs

Audit logs

Audit logs contain information about specific events or operations, such as access, change details, and who performed an action.

Roles-and-Permissions

Roles and permissions

Control agents’ access to help center articles by giving them certain permissions.

Single-Sign-On

Single sign-on

Single sign-on with BoldDesk allows users to log in and access their help center account with a single set of credentials by using SSO systems such as Office 365, OAuth 2.0 providers, and OpenID.

Password-Policies

Password policies

Create password policies to enforce secure, strong passwords, password rotation frequency, and password expiration to meet your security standards.

IP-Restrictions

IP restrictions

IP restrictions allow you to limit the IP addresses from which your organization can access the help center.

Audit-Logs

Audit logs

Audit logs contain information about specific events or operations, such as access, change details, and who performed an action.

Top 12 knowledge base software for 2023

Choosing the appropriate knowledge base software for your business can be difficult given the numerous options available.
Here’s an evaluation of the top 12 knowledge base software to aid in your decision-making process.

BoldDesk

BoldDesk is a robust, modern help desk software that also provides a comprehensive knowledge base software.

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BoldDesk’s knowledge base offers:

A straightforward self-service portal setup and configuration.

The ability to create and manage separate internal and external knowledge base articles for each product or department, with correlated articles managed through a single help center.

An efficient knowledge management process with exceptional customer support and hands-on user onboarding.

Generative AI-based features to help you write better knowledge base articles.

A powerful search function with advanced filters and auto-suggest for accurate and instant search results.

A multilingual knowledge base that bridges language barriers for enhanced support.

Unlimited customization options that let you add your company logo, colors, and login options to the knowledge base site.

Insightful analytics and metrics on article performance based on the number of views, likes, dislikes, and comments.

A highly scalable knowledge base that seamlessly integrates with your favorite applications.

Unlimited article templates for a consistent article structure.

An organized content library using tools like tags, categories, and sections.

Top-notch security and privacy via set roles and permissions, private notes, single sign-on, IP restrictions and password policies.

An option to choose between markdown and WYSIWYG editors for advanced content creation, editing, and styling.

The capability to incorporate media such as images and videos into articles and share them across social media platforms.

The ability to set up and collect detailed feedback and article ratings from end users.

Content optimization for search engines and social media using on-page SEO, SEO-friendly URLs and automatic sitemap generation.

These top-tier features and tools position BoldDesk as a market leader, delivering effortless self-service at an unbeatable price.

BoldDesk pricing

BoldDesk has two pricing styles– agent-based and unlimited agents. Enjoy a 20% discount when you opt for our yearly payment plan, allowing you to access more features for less.

You can choose from a variety of packages designed to suit your team’s needs and size.

Don’t miss out on our Unlimited Agents package. This package simplifies your payment process, letting you devote more time and energy to your business growth rather than juggling your budget.

Get in touch with us to schedule a 30-minute live demo to understand how our knowledge base can best fulfill your requirements.

Free trial :  15-day free trial with instant access, no credit card needed, and the freedom to cancel anytime.

Zendesk

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Top Features

Pricing

Free trial : 14 days

Helpjuice

Helpjuice.png

Top Features

Pricing

Free trial : 14 days

Confluence

Atlassian.png

Top Features

Pricing

Free trial : 7 days

HubSpot Service Hub

Top Features

Pricing

Free trial : 14 days

Help Scout

Helpscout.png

Top Features

Pricing

Free trial : 15 days

Document360

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Top Features

Pricing

Free trial : 14 days

Bloomfire

Bloomfire-knowledge-base.png

Top Features

Pricing

Plans start at $25 per user/month, scaled by volume and model.

Free trial : 14 days

Zoho Desk

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Top Features

Pricing

Free trial : 15 days

Slite

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Top Features

Pricing

Free trial : Not available

HappyFox

Happyfox.png

Top Features

Pricing

Free trial : 14 days

Guru

Top Features

Pricing

Free trial : 30 days

Looking for knowledge base software? Try BoldDesk for free

Start your 15-day free trial with instant access

Test out all the features of BoldDesk


Free 15-day trial

No credit card required

Easy setup

Looking for ticketing software? Try BoldDesk for free

Start your 15-day free trial with instant access

Test out all the features of BoldDesk


Free 15-day trial

No credit card required

Easy setup

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