AI-Powered Knowledge Base Software
Knowledge Base Software That Cuts Tickets by Half — Without Growing Your Team
BoldDesk's AI-powered knowledge base resolves routine questions instantly, speaks your customers' language, and keeps content on-brand — all in one place.
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No credit card required
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15 day free trial
Backed by Syncfusion
41K+
Companies worldwide
25+
Years in business
80%
of the Fortune 500 use Syncfusion software
3M+
Tickets Migrated
Free
Migration & Onboarding
SOC 2, GDPR & HIPAA
Compliant
99.9%
Uptime SLA
The real ticket problem
Why Does Ticket Backlog Keep Piling Up?
Most support queues aren't full of hard problems — they're full of questions an article could already answer.
Routine questions, filed anyway
The majority of tickets in most queues are routine how-to questions an article could already answer.
A search that comes up empty
When a help center search comes up empty, the fastest path is opening a ticket — even for something simple.
Content a version behind
An article that's a version behind the product turns a quick answer into a follow-up ticket instead.
Everything else, one knowledge base
Fewer Tickets. Faster Resolutions. One Self-Service Knowledge Base.
Help center features that are switched on from day one, not reserved for a higher tier.
Launch with a Branded Customer Experience
Preview professionally designed themes including Classic, Frost, Clarity, Royal, Vivid, Elevate, Aura, and Minimal. Choose the style that best reflects your brand and create a help center that feels like a natural extension of your product.
Speak Every Customer's Language
Translate one article at a time without duplicating your whole knowledge base — and know the moment a translation goes stale, since every version is human-reviewed, never auto-translated.
See What's Actually Working
Know exactly which articles are read, liked, or ignored — rolled up across your whole team, filtered to real customer activity instead of your own team's views.
Review, Approve, and Never Lose a Version
Every article moves through Draft, In Review, and Approved before it publishes. Every edit is saved as its own version, so you can compare changes or roll back instantly.
Internal Knowledge Base for Instant Agent Answers
Keep an internal knowledge base right alongside your public help center — restricted to logged-in agents, specific agent groups, or specific teams. New hires get productive sooner, reducing training overhead.
Enforce SEO Before Articles Go Live
Make Meta Title, Meta Description, OG Title, and OG Description mandatory for public articles, so nothing publishes without the SEO details search engines depend on. Let AI draft the meta description for you.
WYSIWYG and Markdown Editors, Built Into One Knowledge Base
Don't force your whole team onto one writing style. Support and CS teams write in a familiar rich-text editor, while developers and technical writers write in Markdown — both publish to the same knowledge base, with the same look and feel.
What You See Is What Customers Get
A visual editor for anyone who'd rather not think about formatting syntax — text styling, tables, tooltip links, image resizing, Source Code view, and Fullscreen mode.
- WYSIWYG Editor — click-to-format, no code required
- See exactly how the article will look while writing
- Best for support and CS teams writing user guides
Write Faster, Ship Cleaner Docs
Write in plain Markdown syntax and get the same rich output on publish — 100+ language code highlighting, alert boxes, jump links, and clean Markdown export for AI assistants.
- Markdown Editor — shorthand syntax, version-control friendly
- Ideal for technical writers and developers
- Faster to write and easier to review as plain text
Business impact
What Fewer Tickets Actually Mean for Your Business
Customers get unstuck without waiting
Answers arrive the moment they're searched for, so satisfaction goes up before a ticket is ever opened.
Scale without adding headcount
Handle rising ticket volume efficiently, while keeping your team size the same.
Less Busywork. More Impact.
Self-service resolves everyday questions, freeing your team to deliver exceptional support.
One AI Assistant, Every Stage of Your Knowledge Base
AI helps you write and polish articles, keeps them optimized for search, and gives customers instant answers — so your team spends less time on upkeep and more time on what matters.
Generate Knowledge Base Articles with AI
Turn a few ideas into a complete knowledge base article in seconds — structured, polished, and ready to publish.
Improve Content Without Extra Effort
Improve clarity, fix grammar, expand content, or shorten articles instantly with AI-powered writing assistance.
Enforce SEO Before Articles Go Live
Make Meta Title, Meta Description, OG Title, and OG Description mandatory for public articles. Let AI draft the meta description for you.
Summarize Long Articles Instantly
Generate concise article summaries automatically so readers can grasp key information at a glance.
Let AI Copilot Draft the Reply
AI Copilot reads the customer's question, searches your knowledge base, and suggests a ready-to-send reply — so agents resolve tickets faster without hunting for the right article.
Private and internal-only articles are never exposed through AI-generated answers — visibility rules apply before AI ever sees the content.
Beyond support
Not Just a Knowledge Base
The same platform that deflects support tickets also powers your product documentation and customer-facing guides — one editor, one home for all your content.
Software Documentation
Give developers and technical users a single, structured home for setup guides, SDK documentation, and release notes — built to keep pace with every product release.
- Publish SDK guides, integration walkthroughs, and changelogs alongside your support content
- Keep docs versioned so they stay accurate release after release
- Cut developer support tickets with searchable, self-serve technical answers
- Format complex content clearly with code blocks, syntax highlighting, and structured navigation
User Guides
Turn your knowledge base into a step-by-step guide that walks customers through setup, onboarding, and everyday product use — no ticket required.
- Guide new users through setup and onboarding with clear, sequential steps
- Shorten time-to-value so customers succeed without waiting on support
- Update guides in one place the moment a feature changes, instead of duplicating content
- Explain features in plain language so non-technical users can help themselves
Customer proof
What Our Customers Achieved With BoldDesk
A few words from customers who run support on BoldDesk every day, across company sizes.
Simple, all-inclusive pricing
Every Feature, One Flat Price — Including the Knowledge Base
No feature paywalls, no tier upgrades. The full knowledge base module is included in every plan from day one.
Just BoldDesk.$99
/ month. Billed yearly
| Number of Agents | Monthly (yearly billing) |
AI Credits
(Included for first 3 months)
|
|---|---|---|
| 5 |
$99
/ month
$1,188 billed yearly
≈ $20 / agent
|
500
credits / month
|
| 25 |
$349
/ month
$4,188 billed yearly
≈ $14 / agent
|
1,500
credits / month
|
| 50 |
$499
/ month
$5,988 billed yearly
≈ $10 / agent
|
2,000
credits / month
|
| 100 |
$999
/ month
$11,988 billed yearly
≈ $10 / agent
|
3,000
credits / month
|
EVERYTHING INCLUDED
- Omnichannel ticketing: Email, Chat, WhatsApp, Social, Voice: 10+ channels
- Workflow automation & SLA management
- Knowledge base & customer portal
- AI Copilot & AI Agents: Flat published rates, never per-resolution fees; starter credits in every plan
- Custom roles, SSO/SAML, audit logs: No "enterprise tier" required
- Advanced reports & custom dashboards
- Free expert migration & guided onboarding
Free Migration & Onboarding
The Zero-Risk Switch From Any Help Desk Vendor
Free expert migration of your knowledge base, tickets, and automations — verified in a live sandbox before your team switches.
Free expert-led migration
Tickets, contacts, knowledge base, and automations, rebuilt so your rules work from day one.
Review in a live sandbox
Verify everything before your team switches over. Nothing changes until you say so.
Free until your contract ends
Switch before renewal without paying for two help desks.
Guided onboarding on every plan
Most teams are productive within hours of go-live.
Secure, expert-led migration
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3M+ tickets migrated
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Up to 70% Savings vs Zendesk
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G2 Leader Fastest Implementation
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30 Day Money-Back Guarantee
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Enterprise Grade Security
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99.9% Uptime SLA
Security & Compliance
Enterprise-Grade Security and Compliance
Protect customer data with secure infrastructure, compliance-ready controls, and enterprise-grade access management.
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SOC 2 & GDPR compliant
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AES-256 encrypted infrastructure
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SSO and IP restrictions
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Role-based access control and audit logs
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HIPAA-ready workflows
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Secure cloud architecture
Frequently asked
Questions Teams Ask Before Switching
No, but you can start a 15-day free trial with no credit card required — plus a free startup program for qualifying teams.
Plans start at $99/month for 5 agents, billed yearly, with every feature included and no feature paywalls.
Yes — SOC 2 and GDPR compliance, AES-256 encryption, SSO, and role-based access controls are built into every plan, not gated behind an enterprise tier.
Yes — the same tool runs a public help center and a private, agent-only knowledge base at once.
Yes — AI-generated answers only draw from articles marked public, so private content is never exposed.
Stop Answering the Same Question Twice
Start free for 15 days. No credit card, no migration risk — import your existing docs in minutes.
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No credit card required
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Easy setup
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Free expert migration
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100+ rich features