What's New Explore the new updates and features of BoldDesk in our September release. Learn More.
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What's New Explore the new updates and features of BoldDesk in our September release. Learn More.
Self-service, central repository of information for your customers.
Create unlimited knowledge base articles for different brands and products.
Design and manage your documentation publishing process.
Powerful search function so help centers get instant answers.
Finding solutions by searching the knowledge base for relevant articles based on the keywords in the tickets.
Apply tags to articles to organize your content library.
Measure article engagement in terms of views, likes, dislikes, and comments.
Create unlimited knowledge bases for different brands and products.
Design and manage your documentation publishing process.
Powerful search function so help centers get instant answers.
Finding solutions by searching the knowledge base for relevant articles based on the keywords in the tickets.
Apply tags to articles to organize your content library.
Measure article engagement in terms of views, likes, dislikes, and comments.
Organize your knowledge base tool categories, sections, and articles to appear in the desired order.
Use categories and sections to organize and group your articles up to 3 levels.
Organize articles by dragging and dropping them among categories and sections.
Category-level access allows you to limit the visibility of an article to specific users.
With a simple yet powerful visual editor, creating and editing help articles is now easier than ever.
The Markdown editor makes it simple to create, edit, and style knowledge base articles.
The powerful visual editor built into the knowledge base provides advanced options for creating and editing content.
Unpublished changes to an article are automatically saved as drafts.
When you make changes to articles, a new version is saved automatically.
View how your articles will appear to your customers before publishing them.
Attach multiple files to your articles up to 30 MB.
Insert an image from your computer or insert an inline image. Embed a video from a third-party website (YouTube, Vimeo).
Using the Markdown/HTML editor, create table rows and columns in your KB articles.
Code blocks enable you to display source code in your article with syntax highlighting.
The Markdown editor makes it simple to create, edit, and style knowledge base articles.
The powerful visual editor built into the knowledge base provides advanced options for creating and editing content.
Unpublished changes to an article are automatically saved as drafts.
When you make changes to articles, a new version is saved automatically.
View how your articles will appear to your customers before publishing them.
Attach multiple files to your articles up to 30 MB.
Insert an image from your computer or insert an inline image. Embed a video from a third-party website (YouTube, Vimeo).
Using the Markdown/HTML editor, create table rows and columns in your KB articles.
Code blocks enable you to display source code in your article with syntax highlighting.
Create a separate knowledge base site for each product or department and keep related, product-specific articles updated and managed through a single help center.
Create and manage a multilingual knowledge base to deliver content based on customer’s preferred language.
Receive feedback from end users and maintain an article’s quality and usefulness.
Private notes enable agents to collaborate with each other in a help center for internal communication.
Mention agents in a message to alert them when their attention is needed.
Allow visitors to rate knowledge base article or provide more detailed feedback if they do not find it helpful.
Enable or disable commenting on specific articles or commenting altogether.
Receive feedback from end users and maintain an article’s quality and usefulness.
Private notes enable agents to collaborate with each other in a help center for internal communication.
Mention agents in a message to alert them when their attention is needed.
Allow visitors to rate knowledge base article or provide more detailed feedback if they do not find it helpful.
Enable or disable commenting on specific articles or commenting altogether.
Article templates contain pre-defined articles that are structured in a specific order. These templates aid in the creation of a consistent structure for knowledge articles.
Specify an expiration date for an article, after which it will no longer be accessible to visitors.
Using the Reorder Articles, you can specify a custom sort order for articles inside a category.
Cloning an article allows you to create a draft version that a user can edit with new changes.
Visitors can share knowledge base articles on social media platforms such as Facebook, Twitter, and LinkedIn.
Indicate to visitors whether knowledge base article was recently added or updated.
Fullscreen mode allows writers to edit their content without distraction.
Search and filter the articles based on specific criteria.
Article templates contain pre-defined articles that are structured in a specific order. These templates aid in the creation of a consistent structure for knowledge articles.
Specify an expiration date for an article, after which it will no longer be accessible to visitors.
Using the Reorder Articles, you can specify a custom sort order for articles inside a category.
Cloning an article allows you to create a draft version that a user can edit with new changes.
Visitors can share knowledge base articles on social media platforms such as Facebook, Twitter, and LinkedIn.
Indicate to visitors whether knowledge base article was recently added or updated.
Fullscreen mode allows writers to edit their content without distraction.
Search and filter the articles based on specific criteria.
Using a private knowledge base, publish company policies, project and product information, or internal user and team documentation. Only authorized users will have access to the documentation.
Optimize your help center content for search engines and social media
Add meta titles, descriptions, and keywords to articles to improve search engine rankings.
Create SEO-friendly URLs for all of your articles to make them easily searchable for search engine browsers.
Create an XML sitemap of the knowledge base pages to help search engines find your content.
When you share your article on social media, it looks right.
Customize the feedback label, rating options, feedback message options, and success message.
Customize the knowledge base site with your company logo, colors, and login options.
Map your custom domain for your knowledge base site.
Every site includes SSL support for free; SSL provisioned from Let’s Encrypt!
Sitemap frequency tells search engines how frequently a page’s content changes.
Configure article display attributes like related and recent articles, share article, read time, updated date, and show comments.
Customize the feedback label, rating options, feedback message options, and success message.
Customize the knowledge base site with your company logo, colors, and login options.
Map your custom domain for your knowledge base site.
Every site includes SSL support for free; SSL provisioned from Let’s Encrypt!
Sitemap frequency tells search engines how frequently a page’s content changes.
Configure article display attributes like related and recent articles, share article, read time, updated date, and show comments.
Control agents’ access to help center articles by giving them certain permissions.
Single sign-on with BoldDesk allows users to log in and access their help center account with a single set of credentials by using SSO systems such as Office 365, OAuth 2.0 providers, and OpenID.
Create password policies to enforce secure, strong passwords, password rotation frequency, and password expiration to meet your security standards.
IP restrictions allow you to limit the IP addresses from which your organization can access the help center.
Audit logs contain information about specific events or operations, such as access, change details, and who performed an action.
Control agents’ access to help center articles by giving them certain permissions.
Single sign-on with BoldDesk allows users to log in and access their help center account with a single set of credentials by using SSO systems such as Office 365, OAuth 2.0 providers, and OpenID.
Create password policies to enforce secure, strong passwords, password rotation frequency, and password expiration to meet your security standards.
IP restrictions allow you to limit the IP addresses from which your organization can access the help center.
Audit logs contain information about specific events or operations, such as access, change details, and who performed an action.
BoldDesk is a robust, modern help desk software that also provides a comprehensive knowledge base software.
BoldDesk’s knowledge base is renowned for its excellent features and tools that streamline self-service and knowledge transfer.
A straightforward self-service portal setup and configuration.
The ability to create and manage separate internal and external knowledge base articles for each product or department, with correlated articles managed through a single help center.
An efficient knowledge management process with exceptional customer support and hands-on user onboarding.
Generative AI-based features to help you write better knowledge base articles.
A powerful search function with advanced filters and auto-suggest for accurate and instant search results.
A multilingual knowledge base that bridges language barriers for enhanced support.
Unlimited customization options that let you add your company logo, colors, and login options to the knowledge base site.
Insightful analytics and metrics on article performance based on the number of views, likes, dislikes, and comments.
A highly scalable knowledge base that seamlessly integrates with your favorite applications.
Unlimited article templates for a consistent article structure.
An organized content library using tools like tags, categories, and sections.
Top-notch security and privacy via set roles and permissions, private notes, single sign-on, IP restrictions and password policies.
Article version control, audit logs to track changes and the ability to specify an article’s expiration date and update a status indicator.
The capability to incorporate media such as images and videos into articles and share them across social media platforms.
The ability to set up and collect detailed feedback and article ratings from end users.
Content optimization for search engines and social media using on-page SEO, SEO-friendly URLs and automatic sitemap generation.
These top-tier features and tools position BoldDesk as a market leader, delivering effortless self-service at an unbeatable price.
BoldDesk has two pricing styles– agent-based and unlimited agents. Enjoy a 20% discount when you opt for our yearly payment plan, allowing you to access more features for less.
You can choose from a variety of packages designed to suit your team’s needs and size.
Agent-Based plans:
Unlimited agents plans:
Don’t miss out on our Unlimited Agents package. This package simplifies your payment process, letting you devote more time and energy to your business growth rather than juggling your budget.
Get in touch with us to schedule a 30-minute live demo to understand how our knowledge base can best fulfill your requirements.
Free trial : 15-day free trial with instant access, no credit card needed, and the freedom to cancel anytime.
Zendesk is a help desk software that features Zendesk Guide, a knowledge base tool.
It offers a range of features like a drag-and-drop interface, a web widget for display on apps or websites, and analytics to spot knowledge base deficiencies.
Free trial : 14 days
Helpjuice provides a stand-alone knowledge management solution suitable for growing businesses. Creating articles is simple with the WYSIWYG editor and publishing interface. It features a specialized search engine, making it easy for users to locate information.
The software has reporting and analytics for content enhancement, and customizable options. Customized themes provide a unique brand experience, and multilanguage support is available from the authoring panel.
Free trial : 14 days
Atlassian’s Confluence improves customer service by offering strategic knowledge management and an easy-to-access knowledge base.
It integrates with Jira’s helpdesk software to manage basic support tickets and other apps including Slack, Dropbox, and Google Drive.
Free trial : 7 days
HubSpot Service Hub provides knowledge base tool that aids both customers and agents in easily locating information. It features tools for monitoring user behavior and an on-page survey for gathering feedback.
The software offers customization options to align the knowledge base appearance with your brand image and to adapt its display for various devices.
Free trial : 14 days
Help Scout help desk software provides a tool called Docs that allows your business to create internal and external knowledge bases.
Free trial : 15 days
Document360 software lets you create internal and external knowledge bases using either a markdown or WYSIWYG editor.
It has a clean interface that guarantees a seamless user experience. It also provides article access permissions, maintaining privacy and security by requiring a login to view information.
Free trial : 14 days
Bloomfire is an internal knowledge management solution designed to assist employees in quickly finding information. Unique features of its software are its AI-powered search engine that can transcribe videos, user-generated FAQs, and rich media compatibility.
Plans start at $25 per user/month, scaled by volume and model.
Free trial : 14 days
Although Zoho Desk is mostly known for its help desk ticketing system, it also offers a knowledge base solution as a standalone solution. Zoho Desk’s knowledge base is a user-friendly, flexible solution that allows creation and editing of content.
Users can create personalized internal and external portals for various customers, featuring customized themes and branding elements such as logos and color schemes.
Teams can collect, organize, analyze, and re-use existing company knowledge.
Free trial : 15 days
Slite software helps teams create and manage an internal knowledge base. Its user-friendly editor, templates, and flexible format options ensure present content professionally and attractively.
Slite is not only scalable, but it also seamlessly integrates with platforms such as Asana, Trello, Google Drive, GitHub, and Slack.
Free trial : Not available
HappyFox is a cloud-based customer relationship management software that offers a customizable knowledge base.
HappyFox’s search engine uses a structured index for easy content search. It has an auto-suggest feature, popular reads, and FAQs to minimize manual searches.
HappyFox also allows easy content sharing on any social media platform.
Free trial : 14 days
Guru is an internal knowledge management solution that enables teams to create, share, access, and update information. Though Guru is an internal knowledge base, it allows you publish content externally using its API.
It also offers a browser extension and Slack integration to set up real-time notification triggers for teams whenever articles require verification or need to be updated.
Free trial : 30 days
Test out all the features of BoldDesk
Free 15-day trial
No credit card required
Easy setup
Test out all the features of BoldDesk
Free 15-day trial
No credit card required
Easy setup
