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Knowledge Base Software

Self-service, central repository of information for your customers.

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Knowledge base software

Unlimited articles

Create unlimited knowledge base articles for different brands and products.

Workflow

Design and manage your documentation publishing process.

Instant search

Powerful search function so help centers get instant answers.

Auto suggest

Finding solutions by searching the knowledge base for relevant articles based on the keywords in the tickets.

Tags

Apply tags to articles to organize your content library.

Article performance

Measure article engagement in terms of views, likes, dislikes, and comments.

Unlimited knowledge base

Create unlimited knowledge bases for different brands and products.

Workflow

Design and manage your documentation publishing process.

Instant search

Powerful search function so help centers get instant answers.

Auto suggest

Finding solutions by searching the knowledge base for relevant articles based on the keywords in the tickets.

Tags

Apply tags to articles to organize your content library.

Article performance

Measure article engagement in terms of views, likes, dislikes, and comments.

Manage categories

Arrange your categories, sections, and articles to appear in the desired order.

Category & Sections

Categories & sections

Use categories and sections to organize and group your articles up to 3 levels.

Drag & drop to organize

Organize articles by dragging and dropping them among categories and sections.

Category Level Access

Category-level access

Category-level access allows you to limit the visibility of an article to specific users.

Powerful Article Editor 

With a simple yet powerful visual editor, creating and editing help articles is now easier than ever.

Markdown-Editor.

Markdown editor

The Markdown editor makes it simple to create, edit, and style knowledge base articles.

HTML (WYSIWYG) editor

The powerful visual editor built into the knowledge base provides advanced options for creating and editing content.

Auto-Save

Auto save

Unpublished changes to an article are automatically saved as drafts.

Multiple-versions

Multiple versions

When you make changes to articles, a new version is saved automatically.

Instant Preview

Instant preview

View how your articles will appear to your customers before publishing them.

File attachments

Attach multiple files to your articles up to 30 MB. 

Videos

Images and videos

Insert an image from your computer or insert an inline image. Embed a video from a third-party website (YouTube, Vimeo).

Tables

Tables

Using the Markdown/HTML editor, create table rows and columns in your KB articles.

Code Block

Code block

Code blocks enable you to display source code in your article with syntax highlighting.

Markdown-Editor.

Markdown editor

The Markdown editor makes it simple to create, edit, and style knowledge base articles.

HTML (WYSIWYG) editor

The powerful visual editor built into the knowledge base provides advanced options for creating and editing content.

Auto-Save

Auto save

Unpublished changes to an article are automatically saved as drafts.

Multiple-versions

Multiple versions

When you make changes to articles, a new version is saved automatically.

Instant Preview

Instant preview

View how your articles will appear to your customers before publishing them.

File attachments

Attach multiple files to your articles up to 30 MB. 

Videos

Images and videos

Insert an image from your computer or insert an inline image. Embed a video from a third-party website (YouTube, Vimeo).

Tables

Tables

Using the Markdown/HTML editor, create table rows and columns in your KB articles.

Code Block

Code block

Code blocks enable you to display source code in your article with syntax highlighting.

Multiple knowledge bases

Create a separate knowledge base site for each product or department and keep related, product-specific articles updated and managed through a single help center.

Multiple Knowledge Base

Engage and collaborate

Comments

Comments

Receive feedback from end users and maintain an article’s quality and usefulness.

Private Notes

Private notes

Private notes enable agents to collaborate with each other in a help center for internal communication.

@Mentions

@Mentions

Mention agents in a message to alert them when their attention is needed.

Satisfaction Feedback

Satisfaction Feedback

Allow visitors to rate an article or provide more detailed feedback if they do not find it helpful. 

Lock Comments

Lock comments

Enable or disable commenting on specific articles or commenting altogether.

Comments

Comments

Receive feedback from end users and maintain an article’s quality and usefulness.

Private Notes

Private notes

Private notes enable agents to collaborate with each other in a help center for internal communication.

@Mentions

@Mentions

Mention agents in a message to alert them when their attention is needed.

Satisfaction Feedback

Satisfaction Feedback

Allow visitors to rate an article or provide more detailed feedback if they do not find it helpful. 

Lock Comments

Lock comments

Enable or disable commenting on specific articles or commenting altogether.

We’ve got what you need

Article Expiry

Article Expiration

Specify an expiration date for an article, after which it will no longer be accessible to visitors. 

Article Status Indicator

Article Status Indicator

Indicate to visitors whether an article was recently added or updated. 

Full Screen Editor

Full Screen Editor

Fullscreen mode allows writers to edit their content without distraction. 

Article Advance Filter

Article Advance Filter

Search and filter the articles based on specific criteria. 

Clone Article

Clone Article

Cloning an article allows you to create a draft version that a user can edit with new changes.

Share Article

Share Article

Visitors can share knowledge base articles on social media platforms such as Facebook, Twitter, and LinkedIn. 

Article Expiry

Article Expiration

Specify an expiration date for an article, after which it will no longer be accessible to visitors. 

Article Status Indicator

Article Status Indicator

Indicate to visitors whether an article was recently added or updated.

Full Screen Editor

Full Screen Editor

Fullscreen mode allows writers to edit their content without distraction.

Article Advance Filter

Article Advance Filter

Search and filter the articles based on specific criteria. 

Clone Article

Clone Article

Cloning an article allows you to create a draft version that a user can edit with new changes.

Share Article

Share Article

Visitors can share knowledge base articles on social media platforms such as Facebook, Twitter, and LinkedIn. 

Internal knowledge base

Using a private knowledge base, publish company policies, project and product information, or internal user and team documentation. Only authorized users will have access to the documentation.

Internal Knowledge base

SEO & social-friendly

Optimize your help center content for search engines and social media 

on-page-seo

On-page SEO

Add meta titles, descriptions, and keywords to articles to improve search engine rankings.

Friendly-URL

SEO-friendly URLs

Create SEO-friendly URLs for all of your articles to make them easily searchable for search engine browsers.

Sitemap-Generation

Sitemap generation

Create an XML sitemap of the knowledge base pages to help search engines find your content.

Support-Traffic-Dashboard

Open graph

When you share your article on social media, it looks right.

Branding & customization

Customize Satisfaction Feedback

Customize Satisfaction  Feedback 

Customize the feedback label, rating options, feedback message options, and success message. 

White-Labelling

White labelling

Customize the knowledge base site with your company logo, colors, and login options.

Custom-Domain

Custom domain

Map your custom domain for your knowledge base site.

Built-in-SSL

Built-in SSL

Every site includes SSL support for free; SSL provisioned from Let’s Encrypt!

SEO Sitemap Frequency

SEO Sitemap Frequency

Sitemap frequency tells search engines how frequently a page’s content changes. 

Article Configuration

Article Configuration

Configure article display attributes like related and recent articles, share article, read time, updated date, and show comments. 

Customize Satisfaction Feedback

Custom logo/Favicon

Customize the feedback label, rating options, feedback message options, and success message. 

White-Labelling

White labelling

Customize the knowledge base site with your company logo, colors, and login options.

Custom-Domain

Custom domain

Map your custom domain for your knowledge base site.

Built-in-SSL

Built-in SSL

Every site includes SSL support for free; SSL provisioned from Let’s Encrypt!

SEO Sitemap Frequency

SEO Sitemap Frequency

Sitemap frequency tells search engines how frequently a page’s content changes. 

Article Configuration

Article Configuration

Configure article display attributes like related and recent articles, share article, read time, updated date, and show comments. 

Safe & secure

Roles-and-Permissions

Roles and permissions

Control agents’ access to help center articles by giving them certain permissions.

Single sign-on

Single sign-on with BoldDesk allows users to log in and access their help center account with a single set of credentials by using SSO systems such as Office 365, OAuth 2.0 providers, and OpenID.

Password-Policies

Password policies

Create password policies to enforce secure, strong passwords, password rotation frequency, and password expiration to meet your security standards.

IP-Restrictions

IP restrictions

IP restrictions allow you to limit the IP addresses from which your organization can access the help center.

Audit-Logs

Audit logs

Audit logs contain information about specific events or operations, such as access, change details, and who performed an action.

Roles-and-Permissions

Roles and permissions

Control agents’ access to help center articles by giving them certain permissions.

Single sign-on

Single sign-on with BoldDesk allows users to log in and access their help center account with a single set of credentials by using SSO systems such as Office 365, OAuth 2.0 providers, and OpenID.

Password-Policies

Password policies

Create password policies to enforce secure, strong passwords, password rotation frequency, and password expiration to meet your security standards.

IP-Restrictions

IP restrictions

IP restrictions allow you to limit the IP addresses from which your organization can access the help center.

Audit-Logs

Audit logs

Audit logs contain information about specific events or operations, such as access, change details, and who performed an action.

Looking for knowledge base software? Try BoldDesk for free

Start your 15-day free trial with instant access

Test out all the features of BoldDesk


Free 15-day trial

No credit card required

Easy setup

Looking for help desk software? Try BoldDesk for free

Start your 15-day free trial with instant access

Test out all the features of BoldDesk


Free 15-day trial

No credit card required

Easy setup

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