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Knowledge Base Software

Self-service, central repository of information for your customers.

What is knowledge base software?

Knowledge Base Solution

Unlimited articles

Create unlimited knowledge base articles for different brands and products.

Workflow

Design and manage your documentation publishing process.

Instant search

Powerful search function so help centers get instant answers.

Auto suggest

Finding solutions by searching the knowledge base for relevant articles based on the keywords in the tickets.

Tags

Apply tags to articles to organize your content library.

Article performance

Measure article engagement in terms of views, likes, dislikes, and comments.

Manage categories

Organize your knowledge base tool categories, sections, and articles to appear in the desired order.

Categories & sections

Use categories and sections to organize and group your articles up to 3 levels.

Drag & drop to organize

Organize articles by dragging and dropping them among categories and sections.

Category-level access

Category-level access allows you to limit the visibility of an article to specific users.

Powerful Article Editor 

With a simple yet powerful visual editor, creating and editing help articles is now easier than ever.

Markdown editor

The Markdown editor makes it simple to create, edit, and style knowledge base articles.

HTML (WYSIWYG) editor

The powerful visual editor built into the knowledge base provides advanced options for creating and editing content.

Auto save

Unpublished changes to an article are automatically saved as drafts.

Multiple versions

When you make changes to articles, a new version is saved automatically.

Instant preview

View how your articles will appear to your customers before publishing them.

File attachments

Attach multiple files to your articles up to 30 MB. 

Images and videos

Insert an image from your computer or insert an inline image. Embed a video from a third-party website (YouTube, Vimeo).

Tables

Using the Markdown/HTML editor, create table rows and columns in your KB articles.

Code block

Code blocks enable you to display source code in your article with syntax highlighting.

Knowledge Base Platform

Multilingual Knowledge Base

Engage and Collaborate with Knowledge Base Tools

Comments

Receive feedback from end users and maintain an article's quality and usefulness.

Private notes

Private notes enable agents to collaborate with each other in a help center for internal communication.

@Mentions

Mention agents in a message to alert them when their attention is needed.

Satisfaction Feedback

Allow visitors to rate knowledge base article or provide more detailed feedback if they do not find it helpful.

Lock comments

Enable or disable commenting on specific articles or commenting altogether.

We’ve got what you need

Article Template

Article templates contain pre-defined articles that are structured in a specific order. These templates aid in the creation of a consistent structure for knowledge articles. 

Article Expiration

Specify an expiration date for an article, after which it will no longer be accessible to visitors. 

Reorder Articles

Using the Reorder Articles, you can specify a custom sort order for articles inside a category. 

Clone Article

Cloning an article allows you to create a draft version that a user can edit with new changes.

Share Article

Visitors can share knowledge base articles on social media platforms such as Facebook, Twitter, and LinkedIn. 

Article Status Indicator

Indicate to visitors whether knowledge base article was recently added or updated. 

Full Screen Editor

Fullscreen mode allows writers to edit their content without distraction. 

Article Advance Filter

Search and filter the articles based on specific criteria. 

Internal knowledge base

SEO & social-friendly

Optimize your help center content for search engines and social media 

On-page SEO

Add meta titles, descriptions, and keywords to articles to improve search engine rankings.

SEO-friendly URLs

Create SEO-friendly URLs for all of your articles to make them easily searchable for search engine browsers.

Sitemap generation

Create an XML sitemap of the knowledge base pages to help search engines find your content.

Open graph

When you share your article on social media, it looks right.

Branding & customization

Customize Satisfaction Feedback

Customize the feedback label, rating options, feedback message options, and success message.

White labelling

Customize the knowledge base site with your company logo, colors, and login options.

Custom domain

Map your custom domain for your knowledge base site.

Built-in SSL

Every site includes SSL support for free; SSL provisioned from Let’s Encrypt!

SEO Sitemap Frequency

Sitemap frequency tells search engines how frequently a page's content changes.

Article Configuration

Configure article display attributes like related and recent articles, share article, read time, updated date, and show comments.

Safe & secure

Roles and permissions

Control agents’ access to help center articles by giving them certain permissions.

Single sign-on

Single sign-on with BoldDesk allows users to log in and access their help center account with a single set of credentials by using SSO systems such as Office 365, OAuth 2.0 providers, and OpenID.

Password policies

Create password policies to enforce secure, strong passwords, password rotation frequency, and password expiration to meet your security standards.

IP restrictions

IP restrictions allow you to limit the IP addresses from which your organization can access the help center.

Audit logs

Audit logs contain information about specific events or operations, such as access, change details, and who performed an action.

Top 12 Knowledge Base Software for 2024

Choosing the appropriate knowledge base software for your business can be difficult given the numerous options available.
Here’s an evaluation of the top 12 knowledge base software to aid in your decision-making process.

1. BoldDesk

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BoldDesk’s knowledge base offers:

A straightforward self-service portal setup and configuration.

An efficient knowledge management process with exceptional customer support and hands-on user onboarding.

A powerful search function with advanced filters and auto-suggest for accurate and instant search results.

Unlimited customization options that let you add your company logo, colors, and login options to the knowledge base site.

A highly scalable knowledge base that seamlessly integrates with your favorite applications.

An organized content library using tools like tags, categories, and sections.

An option to choose between markdown and WYSIWYG editors for advanced content creation, editing, and styling.

The capability to incorporate media such as images and videos into articles and share them across social media platforms.

Content optimization for search engines and social media using on-page SEO, SEO-friendly URLs and automatic sitemap generation.

The ability to create and manage separate internal and external knowledge base articles for each product or department, with correlated articles managed through a single help center.

Generative AI-based features to help you write better knowledge base articles.

A multilingual knowledge base that bridges language barriers for enhanced support.

Insightful analytics and metrics on article performance based on the number of views, likes, dislikes, and comments.

Unlimited article templates for a consistent article structure.

Top-notch security and privacy via set roles and permissions, private notes, single sign-on, IP restrictions and password policies.

The ability to set up and collect detailed feedback and article ratings from end users.

These top-tier features and tools position BoldDesk as a market leader, delivering effortless self-service at an unbeatable price.

BoldDesk pricing

PLANS
Agent-Based plansStarter Starts at $10 for 10 agents/monthGrowth Starts at $20/agent/monthEnterprise Starts at $40/agent/month
Unlimited agents plansStandard Starts at $199/monthPro Starts at $499/monthBusiness Starts at $999/month

Don’t miss out on our Unlimited Agents package. This package simplifies your payment process, letting you devote more time and energy to your business growth rather than juggling your budget.

Get in touch with us to schedule a 30-minute live demo to understand how our knowledge base can best fulfill your requirements.

Free trial :  15-day free trial with instant access, no credit card needed, and the freedom to cancel anytime.

2. Zendesk

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Top Features

PRICING
Suite Team$55 per agent/month
Suite Growth$89 per agent/month
Suite Professional$115 per agent/month

Free trial : 14 days

3. Helpjuice

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Top Features

PRICING
Starter$120 per month (up to 4 users)
Run-Up$200 per month (up to 16 users)
Premium Limited$289 per month (up to 60 users)
Premium Unlimited$499 per month (unlimited users)

Free trial : 14 days

4. Confluence

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Top Features

PRICING
FreeUp to 10 users, 2GB of storage, and basic documentation features
Standard$5.75/month per user, up to 20,000 users, 250GB of storage
Premium$11/month per user, up to 20,000 users, unlimited storage
EnterpriseContact sales

Free trial : 7 days

5. HubSpot Service Hub

Top Features

PRICING
Free$0 per agent/month (with limited features and integrations)
Starter$45 per agent/month
Professional$90 per agent/month
Enterprise$120 per agent/month

Free trial : 14 days

6. Help Scout

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Top Features

PRICING
Standard$20/month per user
Plus$40/month per user
Pro$65/month per user

Free trial : 15 days

7. Document360

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Top Features

PRICING
Standard$199 per project/month (3 team accounts)
Professional$399 per project/month (5 team accounts)
Business$529 per project/month (5 team accounts)
Enterprise$799 per project/month (10 team accounts)
Enterprise PlusContact sales

Free trial : 14 days

8. Bloomfire

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Top Features

PRICING
Plans start at $25 per user/month, scaled by volume and model.

Free trial : 14 days

9. Zoho Desk

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Top Features

PRICING
Standard$20 per user/month
Professional$35 per user/month
Enterprise$50 per user/month

Free trial : 15 days

10. Slite

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Top Features

PRICING
Free$0 per month (up to 50 documents)
Standard$8/month per user
Premium$12.50/month per user for advanced features
EnterpriseContact sales

Free trial : Not available

11. HappyFox

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Top Features

PRICING
Mighty$39 per agent/month
Fantastic$59 per agent/month
Enterprise$79 per agent/month
Enterprise Plus$99 per agent/month

Free trial : 14 days

12. Guru

The AI-powered knowledge base:

Top Features

PRICING
StarterFree for teams of 3 or less, otherwise $6/user/month for basic knowledge management features
Builder$12/user/month for added analytics and integrations
EnterpriseContact sales

Free trial : 30 days

TEST OUT ALL THE FEATURES OF BOLDDESK

Start your 15-day free trial with instant access


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