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What is a help desk ticketing system?

Why do organizations need a ticketing system?

How does a help desk or IT ticketing system work?

The 13 best ticketing tools for 2024

1. BoldDesk

Main features of BoldDesk

Pricing

Agent-Based plansUnlimited agents plans
  • Starter
  • $10 for 3 agents/month
  • Standard
  • $499/month
  • Growth
  • $20/agent/month
  • Pro
  • $999/month
  • Enterprise
  • $40 per agent/month
  • Business
  • $1999/month
Agent-Based plans
  • Starter
  • $10 for 3 agents/month
  • Growth
  • $20/agent/month
  • Enterprise
  • $40 per agent/month
Unlimited agents plans
  • Standard
  • $499/month
  • Pro
  • $999/month
  • Business
  • $1999/month

More about BoldDesk

2. Intercom

Main features of Intercom

PRICING
Plan
  • Starting from $39/month

Free trial: 14 days

3. Front

Main features of Front

PRICING
Plan
  • Starting from $19/seat/month

Free trial: 14 days

4. Zendesk

Main features

PRICING
Plan
  • Starting at $19/agent/month

Free trial: 30 days

5. Freshdesk

Main features of Freshdesk

PRICING
Plan
  • Starting at $15/agent/month

Free trial: 14 days

6. ProProfs Help Desk

ProProfs

Main features of ProProfs

1. Shared Inbox
2. Chatbots
3. Internal Collaboration
4. Knowledge Base
5. CSAT Surveys
6. Mobile App
PRICING
Plan
  • FREE for a single user. Plans start at $19.99/user/month for 2 or more users.

7. LiveAgent

Main features of LiveAgent

PRICING
Plan
  • Starting at $9/agent/month

Free trial: 14 or 30 days

8. HubSpot Service Hub

Main features of HubSpot Service Hub

PRICING
Plan
  • Starting at $15/month

Free trial: 14 days

9. Kayako

Main features of Kayako

PRICING
Plan
  • Starting at $29/user/month

Free trial: 14 days

10. HappyFox

Main features of HappyFox

PRICING
Plan
  • Starting at $29/agent/month

Free trial: 14 days

11. Groove

Main features of Groove

PRICING
Plan
  • Starting at $12/user/month

Free trial: 7 days

12. Help Scout

Main features of Help Scout

PRICING
Plan
  • Starting at $20/user/month

Free trial: 15 days

13. Gorgias

Main features of Gorgias

PRICING
Plan
  • Starting at $10/month 50 tickets

Free trial: 7 days

Comparison table for the best ticketing tools for 2024

Ticketing tool & key featuresPricing plan
  • BoldDesk
  • Email-based ticketing
  • Knowledge base tool
  • Customer service automation
  • Multilanguage help desk support
  • Artificial intelligence (AI)
  • Integrations
  • Mobile help desk
  • Omnichannel support
  • Reporting and analytics
  • Customization
$10 for 3 agents/month
  • Intercom
  • Omnichannel support
  • Help desk platform
  • Shared inbox
  • Integrations
$39/month
  • Front
  • Omnichannel shared inbox
  • Knowledge base software
  • Workflow automation
  • Integration
$19/seat/month
  • Zendesk
  • Help center
  • AI and automation
  • Messaging
  • Knowledge base software
  • Agent workspace
$19/agent/month
  • Freshdesk
  • Knowledge base management
  • AI-powered automations
  • Ticketing
  • Collaboration tools
  • SLA management
$15/agent/month
  • ProProfs
  • Ticketing
  • Automations
  • Shared inbox
  • Knowledge base software
  • Reports and analytics
$19.99/operator/month
  • LiveAgent
  • Ticketing
  • Hybrid ticket stream
  • Third-party integrations
  • Multilanguage support
  • Agent collision detection
$9/agent/month
  • HubSpot Service Hub
  • Ticketing
  • Service analytics
  • Help desk automation
  • Customer portal
  • Knowledge base software
  • Shared inbox
$15/month
  • Kayako
  • Workflow automation
  • Shared inbox
  • Live chat support
  • Integrations
  • Self-service support
$29/user/month
  • HappyFox
  • Ticketing system
  • Automation
  • Knowledge base
  • Satisfaction surveys
  • Canned actions
  • Task management
$29/agent/month
  • Groove
  • Shared inboxes
  • Live chat widget
  • Knowledge base
            software
  • Reporting
  • Custom integrations
  • Mobile iOS and
            Android apps
$12/user/month
  • Help Scout
  • Shared inbox
  • Live chat
  • Knowledge base software
  • AI and workflow
           automation
  • Reporting
$20/user/month
  • Gorgias
  • Workflow automations
  • Artificial intelligence
  • Omnichannel support
  • Help desk
  • Mobile app
$10/month for 50 tickets
Ticketing tool & key features
  • BoldDesk
  • $10 for 3 agents/month
  • Email-based ticketing
  • Knowledge base tool
  • Customer service automation
  • Multilanguage help desk        support
  • Artificial intelligence (AI)
  • Integrations
  • Mobile help desk
  • Omnichannel support
  • Reporting and analytics
  • Customization
  • Intercom
  • $39/month
  • Omnichannel support
  • Help desk platform
  • Shared inbox
  • Integrations
  • Front
  • $19/seat/month
  • Omnichannel shared inbox
  • Knowledge base
  • Workflow automation
  • Integration
  • Zendesk
  • $19/agent/month
  • Help center
  • AI and automation
  • Messaging
  • Knowledge base
  • Agent workspace
  • Freshdesk
  • $15/agent/month
  • Knowledge base        management
  • AI-powered automations
  • Ticketing
  • Collaboration tools
  • SLA management
  • ProProfs
  • $19.99/operator/month
  • Ticketing
  • Automations
  • Shared inbox
  • Knowledge base
  • Reports and analytics
  • LiveAgent
  • $9/agent/month
  • Ticketing
  • Hybrid ticket stream
  • Third-party integrations
  • Multilanguage support
  • Agent collision detection
  • HubSpot Service Hub
  • $15/month
  • Ticketing
  • Service analytics
  • Help desk automation
  • Customer portal
  • Knowledge base
  • Shared inbox
  • Kayako
  • $29/user/month
  • Workflow automation
  • Shared inbox
  • Live chat support
  • Integrations
  • Self-service support
  • HappyFox
  • $29/agent/month
  • Ticketing system
  • Automation
  • Knowledge base
  • Satisfaction surveys
  • Canned actions
  • Task management
  • Groove
  • $12/user/month
  • Shared inboxes
  • Live chat widget
  • Knowledge base
  • Reporting
  • Custom integrations
  • Mobile iOS and
            Android apps
  • Help Scout
  • $20/user/month
  • Shared inbox
  • Live chat
  • Knowledge base
  • AI and workflow
           automation
  • Reporting
  • Gorgias
  • $10/month for 50 tickets
  • Workflow automations
  • Artificial intelligence
  • Omnichannel support
  • Help desk
  • Mobile app

Key features of customer support ticketing software

Ticket management

Automation

Multi-channel support

Reporting and analytics

Customization

Integration capabilities

Security and compliance

Self-service options

Self-service options

Multilanguage support

SLA management

Benefits of using IT ticketing software

• Improves efficiency and organization

• Faster resolution times

• Scalability and adaptability

• Increases accountability

• Improves customer satisfaction

• Reduces support-related costs

Common challenges in ticketing systems and how to solve them

Inefficient ticket routing and assignment

Failure to meet SLAs

Resistance to change

Integration issues

Lack of customer feedback

Ineffective communication

Choosing the right help desk ticketing solution for your business

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