What's New Explore the new updates and features of BoldDesk in our September release. Learn More.

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7 Best Ways to Utilize AI for Customer Experience

Gibson Amisi Kashi
September 20, 2023

BoldDesk Release Announcement: September 2023 New Features Update!

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September 18, 2023

Time to Resolution: What is It, and How to Calculate and Reduce It in Customer Support

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August 31, 2023

9 Best Ways AI Can Improve Help Desk Management

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August 28, 2023

7 Essential Knowledge Base Metrics for Enhancing Self-Service

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July 14, 2023

BoldDesk Recognized as a High Performer in G2 Summer 2023 Grid® Report!

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June 21, 2023

11 Effective Customer Engagement Strategies for Long-term Business Success

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June 9, 2023

Customer Support vs. Customer Service vs. Customer Success: Unlocking the Key Differences

Gibson Amisi Kashi
June 7, 2023

10 Effective Ideas for Help Desk Software Customization

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May 8, 2023

9 Tips for Creating Effective Canned Responses for Your Customer Service

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March 10, 2023

7 Great Ways to Use Canned Responses to Improve Customer Service

Gibson Amisi Kashi
February 24, 2023