What's New Explore the new updates and features of BoldDesk in our March release. Learn More.

BoldDesk + Microsoft Teams Integration

Connect with Microsoft Teams and notify a message in a chat and channel.

Need For Microsoft Teams integration

Microsoft Teams integration allows you to receive automatic notifications for tickets within chats and channels and handle tickets more quickly, increasing the team’s performance.

Receive real-time notifications

Receive fast notifications for each ticketing event and check the progress of tickets in your chats and Teams channels.

Two-Way Synchronization

Add replies and notes, and update ticket properties directly from Microsoft Teams.

Condition-based notifications

Customize notifications sent to chats and channels based on criteria such as brand, category, and status.

For more information on how to get started with the Microsoft Teams integration

Installation of Microsoft Team Integration app

Configure the Microsoft Teams channel notifications

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