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What is an email ticketing system?

15 best email ticketing systems for businesses

1. BoldDesk

bolddesk product image

Top features

Pricing

Startup plan: Free/10 agents/1 year 

Agent-Based plans
  • Scale
  • $12/agent/month
  • Momentum
  • $25/agent/month
  • Enterprise
  • $39/agent/month
Team-Based plans
  • Scale
  • $49/month for 10 agents
  • Momentum
  • $129/month for 10 agents
  • Enterprise
  • $199/month for 10 agents

Free trial: Free, 15-day trial with no credit card required.

2. Intercom

Top features

PRICING
Essential
  • $39/seat/month
Advanced:
  • $99/seat/month
Expert
  • $139/seat/month
Proactive Support Plus
  • $499/seat/month

Free trial: 14 days

3. JitBit

Top features

PRICING
Freelancer
  • $29/1 agent/month (1 agent only)
Startup
  • $69/agent/month (4 agents included)
Company
  • $129/agent/month (7 agents included)
Enterprise
  • $249/agent/month (9 agents included)

Free trial duration: 21 days

4. TeamSupport

Top features

PRICING
Essential Support
  • $35/agent/month
Professional Support
  • $49/agent/month
Enterprise Support
  • Contact TeamSupport

5. HelpCrunch

Top features

PRICING
Basic
  • $12/user/month
Pro
  • $20/user/month
Unlimited users
  • $495/month

Free trial: 14 days

6. LiveAgent

Top features

PRICING
Free
  • limited features
Small business
  • $9/agent/month
Medium business
  • $29/agent/month
Large business
  • $49/agent/month
Enterprise
  • $69/agent/month

7. Front

Top features

PRICING
Starter
  • $19/seat/month
Growth
  • $59/seat/month
Scale
  • $99/seat/month
Premier
  • $229/seat/month

Free trial: 7 days

8. HubSpot Service Hub

Top features

PRICING
Free plan
  • limited features
Starter
  • $45/user/month
Professional
  • $450/user/month
Enterprise
  • $1,200/user/month

9. Freshdesk

Top features

PRICING
Free plan
  • $0/agent/month (up to 10 agents)
Growth plan
  • $15/agent/month
Pro
  • $49/agent/month
Enterprise plan
  • $79/agent/month

Free trial: 21 days

10. ProProfs Help Desk

Top features

PRICING
  • Free for 1 agent
  • $20/agent/month

Free trial: 15 days

11. Help Scout

Top features

PRICING
Standard
  • $20/agent/month
Plus
  • $40/agent/month
Pro
  • $65/agent/month

Free trial: 15 days

12. HappyFox

Top features

PRICING
All plans require at least 5 users.
Mighty
  • $29/user/month
Fantastic
  • $49/user/month
Enterprise
  • $69/user/month
Enterprise Plus
  • $89/user/month

Free trial: 14 days

13. Hiver

Top features

PRICING
Lite
  • $15/user/month (up to 10 users)
Pro
  • $49/user/month
Elite
  • $79/user/month

Free trial: 7 days

14. Zoho Desk

Top features

PRICING
Standard
  • $14/user/month
Professional
  • $23/user/month
Enterprise
  • $40/user/month

Free trial: 15 days

15. Zendesk

Top features

PRICING
Support Team
  • $19/agent/month
Support Professional
  • $55/agent/month
Suite Growth
  • $89/agent/month
Support Enterprise
  • $115/agent/month

Free trial: 14 days

Comparison table for the best email ticketing solutions for 2024

Ticketing tool & key featuresStarting price
  • BoldDesk
  • Ticket routing and assignment
  • Custom email templates
  • Shared inbox
  • Collision detection
  • Integrations
  • Artificial intelligence
  • Built-in reports
  • SLA management
  • Knowledge base
             software
  • Multichannel support
$12/agent/month
  • Intercom
  • Ticketing capabilities
  • Omnichannel communication
            support
  • Reporting
  • Automation
  • AI-powered bots
$39/seat/month
  • JitBit
  • Ticket management
  • Collision detection
  • Automation
  • Reporting and analytics
  • Knowledge base
            management
$29/month
  • TeamSupport
  • Ticket automation and
            workflows
  • Basic reporting
  • Advanced ticket routing
  • Ticket collaboration
             features
  • SLA management
$35/agent/month
  • HelpCrunch
  • Ticket management
  • Shared inbox
  • SLA management
  • Reporting and analytics
  • Multichannel support
$12/user/month
  • LiveAgent
  • Omnichannel support
  • Universal inbox
  • Automation
  • Automatic spam filtering
  • Self-help portals
$9/agent/month
  • Front
  • Shared inbox
  • Multichannel support
  • Reporting and analytics
  • 50+ integrations
  • Rule-based SLAs
$19/seat/month
  • HubSpot Service Hub
  • Shared inbox
  • Multichannel support
  • Reporting dashboard
  • Conversation routing
  • Simple ticket automation
$45/user/month
  • Freshdesk
  • Knowledge base software
  • Custom email server
  • Shared inbox
  • SLA management
  • Performance analytics
             tools
$15/agent/month
  • ProProfs Help Desk
  • Shared inboxes
  • Collision detection
  • Ticket tracking and
             prioritization
  • Knowledge base
             software
  • Reports and analytics
$20/agent/month
  • Help Scout
  • Shared inbox
  • API and integrations
  • Email templates
  • Automation
  • Reports and analytics
$20/agent/month
  • HappyFox
  • Ticket management
  • Automation tools
  • SLA management
  • Omnichannel support
  • Reports
$29/user/month
  • Hiver
  • Email management: assignment,
            tags, and notes
  • Ticket management
  • Shared drafts
  • Shared inboxes
  • Automation
$15/user per month
  • Zoho Desk
  • Predefined SLAs
  • Email templates
  • Ticket sorting
  • Multichannel support
  • Multilingual support
$14/user/month
  • Zendesk
  • Email templatest
  • Email triggers
  • SLA management
  • Email tracking
  • Omnichannel support
$19/agent/month
Ticketing tool & key features
  • BoldDesk
  • $12/agent/month
  • Ticket routing and         assignment
  • Custom email templates
  • Shared inbox
  • Collision detection
  • Integrations
  • Artificial intelligence
  • Built-in reports
  • SLA management
  • Knowledge base software
  • Multichannel support
  • Intercom
  • $39/seat/month
  • Ticketing capabilities
  • Omnichannel communication
            support
  • Reporting
  • Automation
  • AI-powered bots
  • JitBit
  • $29/month
  • Ticket management
  • Collision detection
  • Automation
  • Reporting and analytics
  • Knowledge base
            management
  • TeamSupport
  • $35/agent/month
  • Ticket automation and
            workflows
  • Basic reporting
  • Advanced ticket routing
  • Ticket collaboration features
  • SLA management
  • HelpCrunch
  • $12/user/month
  • Ticket management
  • Shared inbox
  • SLA management
  • Reporting and analytics
  • Multichannel support
  • LiveAgent
  • $9/agent/month
  • Omnichannel support
  • Universal inbox
  • Automation
  • Automatic spam filtering
  • Self-help portals
  • Front
  • $19/seat/month
  • Shared inbox
  • Multichannel support
  • Reporting and analytics
  • 50+ integrations
  • Rule-based SLAs
  • HubSpot Service Hub
  • $45/user/month
  • Shared inbox
  • Multichannel support
  • Reporting dashboard
  • Conversation routing
  • Simple ticket automation
  • Freshdesk
  • $15/agent/month
  • Knowledge base software
  • Custom email server
  • Shared inbox
  • SLA management
  • Performance analytics tools
  • ProProfs Help Desk
  • $20/agent/month
  • Shared inboxes
  • Collision detection
  • Ticket tracking and
            prioritization
  • Knowledge base software
  • Reports and analytics
  • Help Scout
  • $20/agent/month
  • Shared inbox
  • API and integrations
  • Email templates
  • Automation
  • Reports and analytics
  • HappyFox
  • $29/user/month
  • Ticket management
  • Automation tools
  • SLA management
  • Omnichannel support
  • Reports
  • Hiver
  • $15/user per month
  • Email management: assignment, tags, and notes
  • Ticket management
  • Shared drafts
  • Shared inboxes
  • Automation
  • Zoho Desk
  • $14/user/month
  • Predefined SLAs
  • Email templates
  • Ticket sorting
  • Multichannel support
  • Multilingual support
  • Zendesk
  • $19/agent/month
  • Email templates
  • Email triggers
  • SLA management
  • Email tracking
  • Omnichannel support

Benefits of an email support system

Benefits for businesses

Benefits for customers

Choose the right email ticketing support tool for your business

FAQs

1. How does an email ticketing system work?

2. How does an email ticketing system prioritize tickets?

3. Can tickets be assigned to specific agents or departments within an email ticketing system?

4. How scalable is the email ticketing system for growing businesses?

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