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What's New Explore the new updates and features of BoldDesk in our September release. Learn More.
A reliable email ticketing system is crucial for managing customer support emails efficiently. Our email help desk software provides a simple yet effective solution.
An Email Ticketing System is a software tool that automates customer inquiry management through email. It saves time, improves tracking, and enhances customer satisfaction.
Incoming customer emails are automatically converted into support tickets, so your team can quickly respond to customer inquiries and track their progress.
A modern and intuitive user interface (UI) makes it easy for support agents to manage tickets, streamline workflows, and quickly access important customer information.
You can prevent spam and automated emails out of your inbox by using our built-in spam detectors. Control who can send you emails by using the settings to restrict and whitelist particular email addresses and domains.
An email ticketing system allows you to consolidate customer information in one place, making it easy for agents to access customer history, order details, and other important data when resolving customer issues.
Ensure that every email is handled by the right person with our easy-to-use auto-assignment rules. No more missed emails! You can track progress and keep everyone in the loop by including team members in the assignee and watcher lists.
Powerful automation allows you to streamline a variety of tasks, such as
Easily Provide Fast and Appropriate Automated Email Replies to Your Clients with Our No-Code Automation Solution
By using automation rules, you can create a workflow that triggers specific actions once certain conditions are met. The properties of tickets, requesters, and contact groups can be incorporated into the workflow
Service Level Agreements (SLAs) allow you to specify the response and resolution time for a ticket based on parameters such as priority and customer category, ensuring the satisfaction of your premium clients.
Collaborate seamlessly with your team members using BoldDesk’s private notes and private tickets feature. With everything in one place, there’s no risk of missing emails or juggling multiple responses. Stay organized and streamline your customer support operations with BoldDesk.
Multilingual email templates are a great way to reach a wider audience with your customer service . By translating your email content into multiple languages, you can ensure that your message is seen and understood by people all over the world.
Allow your customers to help themselves with BoldDesk’s self-service solutions. Customers can easily access frequently asked questions, knowledge base articles, and tutorials, reducing the need for direct support.
Share company policies, project and product details, or internal documentation regarding users and teams with authorized users through a secure knowledge base.
With a simple yet powerful visual editor, creating and editing help articles is now easier than ever.
Find the answers you need quickly with our intuitive category system.
Use the built-in reports and dashboard to provide meaningful, real-time data to assist you in making informed decisions about enhancing customer service.
Easily manage all of your support requests in one place, route them to the right agents, and customize the support creation forms to fit your needs.
Create dynamic, customized email notification templates to ensure a consistent and professional response across your system.
BoldDesk seamlessly integrates with your favorite tools and apps, streamlining your workflow, reducing data clutter, and increasing productivity.
Make informed decisions about your customer service with real-time data and insightful reports available on the built-in dashboard.
Secure your outbound emails with DKIM keys and protect your inbound emails with robust spam controls and email blocklist features to safeguard your business.
The Activity module allows you to create tasks, calls, and meetings. These activities can be linked to a ticket or contact, or they can stand alone.
Choosing the right system for your business to handle your support emails determines how good your customer service will be. Here are the best email ticketing systems in the market.
It is suitable for businesses of all sizes, from startups to enterprises.
Agent Based: Starts from $12 /agent/month
Unlimited Agents: Starts from $199/month
Don’t miss out on our Unlimited Agents package. This package simplifies your payment process, letting you devote more time and energy to your business growth rather than juggling your budget.
For any questions, please feel free to reach out to the BoldDesk support team. You can start a 15-day free trial or schedule a live demo.
Free Trial period: 15 days
ZenDesk as an email-based ticketing tool offers a centralized workspace for support agents to seamlessly perform support tasks.
Support Team: $19 per agent/month
Support Professional: $55 per agent/month
Support Enterprise: $115 per agent/month
Free trial period: 14 Days
FreshDesk is an email ticketing software, provided by FreshWorks. It converts inquiries and requests from customers into support tickets, enabling agents to seamlessly resolve or respond to tickets effectively.
FreshDesk’s main features include the following:
Free plan: $0 per agent/month (For up to 10 support agents)
Growth plan: $15 per agent/month
Pro: $49 per agent/month
Enterprise plan: $79 per agent/month
Free trial period: 21 days
HelpScout has advanced over time to a customer communication software that supports the email management. Like other email ticketing systems, it converts incoming emails to support tickets in a centralized workspace.
The following are the main features in HelpScout.
Standard: $20 per agent/month
Plus: $40 per agent/month
Pro: $65 per agent/month
Free trial period: 15 days
HelpCrunch is best known for its customer communication capabilities, especially in the support, sales and marketing sectors. It has great email ticket system features such as shared inboxes and live chat support that enhance customer experience.
Basic: $12 per user/month
Pro: $20 per user/month
Unlimited users: $495 per month
Free trial: 14 days
The JitBit email ticket system offers two options to access its platform, either as a self-hosted or a software as a service (SaaS)product.
It has powerful features such as the collision detection, knowledge base builder, email and ticket management tools that help streamline the support representative’s workflows.
Freelancer: $29 / month
Startup: $69 / month
Company: $129 / month
Enterprise: $199 / month
Free trial period: 21 days
Zoho Desk is known as one of the top contextual email management systems. With its multichannel support, support teams can get customer requests from other channels besides emails. They can add tags and privates notes to the support tickets too.
Free: Forever. Has limited features. Supports up to 3 agents
Standard: $12 per user/month
Professional: $20 per user/month
Enterprise: $35 per user/month
Free trial period: 15 days
With ProProfs as an email-based ticketing system, customer support operations are easier. This system has an easy-to-use interface, with simple features such as live chat, collaboration tools, knowledge base and many more.
The following are the main features of the ProProfs ticketing system.
$20 per agent/month
Free trial period: 15 days
LiveAgent is a known email-based ticketing system that uses hybrid ticket stream to track support resolution journey and universal inbox for managing support tickets.
It has features that help improve the customer experience and boost agent productivity.
Ticket: $15/agent/month
Ticket + Chat: $29/agent/month
All-Inclusive: $49/agent/month
Free trial period: 14 days
Hiver is the first email ticketing system specifically designed with Gmail support, for Google Workspace. It has an easy-to-use and understand interface that makes support communication more streamlined.
Customer service managers directly assign emails to support agents as tasks without converting them to tickets.
Support representatives can then work on their assigned tasks from within their Gmail inbox, track the conversations and mark the email status as open, pending or closed. Ticket creation is not needed.
Lite: $19 per user per month
Pro: $49 per user per month
Elite: $69 per user per month
Free trial period: 7 days
Intercom is an ideal tool for email ticketing management and social media communication. It allows communication via mobile apps and on websites. It offers features such as team inboxes and allows targeted email marketing.
Intercom provides options to create separate inboxes for different support team departments.
Start: $39/month (includes 1 seat)
Grow: $99/month (includes 5 seats)
Accelerate: $499/month (includes 10 seats)
Scale: $999/month (includes 10 seats)
Free trial period: 14 days
Free plans: Has limited features. You can upgrade.
Starter: $45 per user/month
Professional: $450 per user/month
Enterprise: $1200 per user/month
Free trial period: N/A
HappyFox is one of the ticket management systems that guarantee clients the best customer service experience.
It has a variety of features such as built-in knowledge base, ticket management tools, customer portal, omnichannel support and community forum that boost the overall customer support.
Mighty: $29 per user/month
Fantastic: $49 per user/month
Enterprise: $69 per user/month
Enterprise Plus: $89 per user/month
Free trial period: 14 days
Starter: $19 per seat/month
Growth: $59 per seat/month
Scale: $99 per seat/month
Premier: $229 per seat/month
Free trial period: 7 days
Team: $19/agent/month
Business: $39/agent/month
Professional: $69/agent/month
Enterprise $89/agent/month
Free Trial period: 30 days
| Software | Features | Starting Price | Free Trial |
|---|---|---|---|
| BoldDesk |
| $12 per agent/month | 15 days |
| Zendesk |
| $19 per agent/month | 14 days |
| Freshdesk |
| $15 per agent/month | 21 days |
| HelpScout |
| $20 per agent/month | 15 days |
| HelpCrunch |
| $12 per user/month | 14 days |
| JitBit |
| $29 per month | 21 days |
| Zoho Desk |
| $12 per user/month | 15 days |
| ProProfsDesk |
| $20 per agent/month | 15 days |
| LiveAgent |
| $15 per agent/month | 14 days |
| Hiver |
| $19 per user/month | 7 days |
| InterCom |
| $39 per month (includes 1 seat) | 14 days |
| Hubspot Service Hub |
| $45 per user/month | N/A |
| HappyFox |
| $29 per user/month | 14 days |
| Front |
| $19 per seat/month | 7 days |
| SolarWinds Service Desk |
| $19 per seat/month | 7 days |
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