FAQ
Help Desk is a software tool that handles a variety of customer support tasks. It serves as an operating system for your customer service team. You can organize support requests, convert incoming emails to tickets, collaborate with customers and teammates, automate repetitive tasks, auto-assign tickets to agents, collect customer satisfaction feedback, and improve customer service.
Syncfusion provides one such Help Desk software, BoldDesk.
BoldDesk is a Help Desk Software tool created by Syncfusion. It can be used for offering end-to-end customer support service. It serves as an operating system for your customer service team. You can organize support requests, convert incoming emails to tickets, collaborate with customers and teammates, automate repetitive tasks, auto-assign tickets to agents, collect customer satisfaction feedback, make informed decisions using in-built reports and improve customer service.
PermalinkYou can create a ticket using the BoldDesk support portal support.bolddesk.com or you can drop a mail to support@bolddesk.com
PermalinkYes, BoldDesk supports rebranding the customer portal to match your organization’s brand. URL of customer-facing support portal can also be mapped to your organization domain like support.yourdomain.com
Settings can be customized in Admin > Customer Portal Settings
Yes, BoldDesk supports the multi-branding feature. Using this, multiple customer portals can be set up under single tenant/organization.
Multiple configurations can be configured under Admin > Brands
Yes, tickets can be created and updated via email using the BoldDesk by sending an email to the configured support address.
PermalinkYes, BoldDesk supports webhooks for Ticket, Contact, and Contact Group events. It allows you to send real-time data from the BoldDesk to external system integrations.
PermalinkYes, BoldDesk provides a rich set of APIs to developers for external application integrations. For further details, refer to the API Docs: https://developer.bolddesk.com/api
PermalinkYou can check the releases.bolddesk.com website for the latest release updates announcements.
PermalinkYes, user should be logged in to view the tickets.
PermalinkYes, the default URL can be mapped to your organization’s domain. yourdomain.bolddesk.com can be mapped to support.yourcompanydomain.com
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