Frequently Asked Questions

BoldDesk is a Help Desk Software tool created by Syncfusion. It can be used for offering end-to-end customer support service. It serves as an operating system for your customer service team. You can organize support requests, convert incoming emails to tickets, collaborate with customers and teammates, automate repetitive tasks, auto-assign tickets to agents, collect customer satisfaction feedback, make informed decisions using in-built reports and improve customer service.

You can create a ticket using the BoldDesk support portal support.bolddesk.com or you can drop a mail to support@bolddesk.com

Yes, BoldDesk supports rebranding the customer portal to match your organization’s brand. URL of customer-facing support portal can also be mapped to your organization domain like support.yourdomain.com

Settings can be customized in Admin > Customer Portal Settings

Yes, BoldDesk supports the multi-branding feature. Using this, multiple customer portals can be set up under single tenant/organization.
Multiple configurations can be configured under Admin > Brands

Yes, tickets can be created and updated via email using the BoldDesk by sending an email to the configured support address.

Yes, BoldDesk supports webhooks for Ticket, Contact, and Contact Group events. It allows you to send real-time data from the BoldDesk to external system integrations.

Yes, BoldDesk provides a rich set of APIs to developers for external application integrations. For further details, refer to the API Docs: https://developer.bolddesk.com/api

You can check the Product Updates page for the latest release updates and announcements.

Yes, user should be logged in to view the tickets.

Yes, the default URL can be mapped to your organization’s domain. yourdomain.bolddesk.com can be mapped to support.yourcompanydomain.com