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simple support ticket system

Category : Tickets

For which status ticket won’t breach SLA and escalate?

If a ticket status belongs to “Close” (Solved/Closed) or “Hold” Category status. SLA timer will be paused and the ticket won’t be escalated.

Recent Posts

What is a Help Desk Software?

Is there a limit on BoldDesk’s outbound emails?

Where I can find my support email addresses for creating tickets via email?

How can I create a private/internal ticket?

Will the customer receive an email if I add a customer or contact email address in CC in a private ticket?