Webinar Instant Answers, Satisfied Customers: Discover the Power of BoldDesk Live Chat. Thursday, May 29th, 10:00 AM ET SIGN UP NOW

Back toTickets Categories

Category : Tickets

For which status ticket won’t breach SLA and escalate?

If a ticket status belongs to “Close” (Solved/Closed) or “Hold” Category status. SLA timer will be paused and the ticket won’t be escalated.

Recent Posts

What is BoldDesk account URL?

Can I use a custom domain account for the mobile app?

Does deep/universal linking work for custom domains?

What is a Help Desk Software?

Is there a limit on BoldDesk’s outbound emails?