If a ticket status belongs to “Close” (Solved/Closed) or “Hold” Category status. SLA timer will be paused and the ticket won’t be escalated.
What's New Explore the new updates and features of BoldDesk in our March release. Learn More.
If a ticket status belongs to “Close” (Solved/Closed) or “Hold” Category status. SLA timer will be paused and the ticket won’t be escalated.
Product
Features
Use cases
For Business
Alternatives
Resources
Company