Webinar Scale Your Shopify Success: Customer Service Integration for High-Growth Stores. Tuesday, July 8th, 10:00 AM ET SIGN UP NOW

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Your Guided Tour of BoldDesk Starts Here

BoldDesk simplifies support with interactive tours—no setup or signup needed. Just explore and see how it could fit your workflow.

Support Email

Turn chaotic inboxes into organized, trackable customer threads—never miss a message.

Ticketing System

Turn every customer interaction into a trackable, actionable ticket with the streamlined BoldDesk system.

Live Chat

Learn how to set up live chat, connect with customers in real time, and track performance using BoldDesk.

Auto Assignment Workflow

Route tickets intelligently with automation—use rules and round-robin distribution to balance agent workloads.

Customer Portal

Learn how to customize your support portal and empower customers to submit, track, and manage tickets.

SLA Management

Learn to set business hours and automate SLAs for faster, on-time support every time.

Knowledge Base

Learn how to set up, brand, organize, publish, and track your knowledge base articles.

Reports & Analytics

Learn how to track real-time metrics and make data-driven decisions with built-in BoldDesk reports and custom dashboards.

Customer Surveys (CSAT)

Learn how to set up CSAT surveys, collect feedback, and track customer satisfaction like a pro to boost customers’ experience!

Customize Ticket Forms

Customize your ticket form to capture the exact data your business needs—easy setup, smarter support!

Customize Ticket Forms

Customize your ticket form to capture the exact data your business needs—easy setup, smarter support!

AI Summarizer

The BoldDesk AI instantly summarizes long ticket threads so your agents can focus on helping, not hunting for context.