Help Desk Features for Every Business Need

Streamline your support operations and enhance customer satisfaction with BoldDesk

Ticketing System

Organize all your support requests in one place, route them to the appropriate agents, customize support creation forms, collaborate with your teammates, and increase agent productivity.

Email to Ticket

Email-to-ticket functionality helps convert all incoming customer support emails to tickets to then track inside BoldDesk. Never miss any service request.

Shared Inbox

Organize all your support requests in one place, route them to the appropriate agents, track them with certainty, and achieve greater customer satisfaction.

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Ticket Category

Categories aid in ticket classification; for example, Support, Sales, Marketing, and so on. There are two kinds of categories public and private. Private categories are not visible in customer portal, only private tickets can be created for this category.

Customer Satisfaction Rating

Customers rate their support experience for ticket updates, enabling your team to track customer satisfaction.

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Predefined Templates

Canned responses are a prewritten set of response templates or messages for frequently asked questions. Ensure consistent responses to common questions.

@Mentions

Mention agents in a message to alert them when their attention is needed.

Embeddable Web forms

Incorporate a contact us or ticket creation form into any external website, such as WordPress. When a customer submits a request, a ticket is automatically created.