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Knowledge Base for Your Customer Service – The Complete Guide

January 23, 2023
Knowledge Base

Provide valuable information to customers and employees using a knowledge base to benefit your customer service. Allow your customers and support team to access...

What is Canned Response in Help Desk? – The Ultimate Guide

January 11, 2023
Canned Responses

Regardless of how many times you’ve responded to the same customer question about your product, there will always be someone else who comes along...

Service Level Agreement (SLA) – Everything You need to Know

December 30, 2022
Customer Service

Most service providers are aware of the importance of service-level agreements (SLA) with their clients and business partners. Therefore, at the start of every...

What is customer service? The Detailed Guide

December 30, 2022
Customer Service

Delivering great customer service is a basic step to facilitating growth in business. This blog will show you how to offer the best customer...

Customer Satisfaction (CSAT) Survey: Definition and Details You Should Know

December 30, 2022
Customer Service

Customer satisfaction surveys (CSAT) are used to ascertain how your customers feel about your service or a specific experience with your company’s product. These...