Flavian Atieno Odongo

AI customer service in healthcare assistant supporting a clinician with secure patient communication, compliance, and medical guidance.

AI Customer Service in Healthcare: HIPAA, PHI, and Safe Use

AI chatbot providing AI-powered technical support for B2B SaaS with knowledge resources, security controls, and verified responses.

AI Support for B2B SaaS: Reducing Hallucinations in Technical Tickets

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AI Actions Explained: How AI Agents Turn Conversations into Resolution

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From Inbox Chaos to Control: How Support Teams Achieve Inbox Zero

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How to Improve Customer Service in Insurance and Reduce Churn

Customer support agent in a red top using a blue computer across WhatsApp, email, phone, and Facebook channels

Elevate Telecom Customer Experience with Seamless Omnichannel Support

Best AI agents for customer service featuring BoldDesk and other support platforms

12 Best AI Agents for Scalable Customer Support

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ChatGPT Apps SDK: Transforming App Development Within ChatGPT

bolddesks-hipaa-compliant

BoldDesk Is Now HIPAA-Compliant

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AI Agent vs Chatbot: Key Differences and How to Choose the Right One

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Multichannel vs Omnichannel Customer Support: Key Differences Explained

Understanding Customer Behavior: Types, Benefits, and Best Practices

Understanding Customer Behavior: Types, Benefits, and Best Practices

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BoldDesk May 2025 Release: New Features and Updates

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Facebook for Customer Service: Smart Ways to Engage and Support

Blue world map background with orange and yellow remote customer service illustration, laptop, messages, and location icons

7 Strategies for Managing a Remote Customer Service Team (2026)

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4 Common Phishing Attacks and How to Prevent Them

SMS customer service user receiving support notifications and messages on a mobile device

SMS Customer Service: Benefits, Templates, and Setup Tips

Digital customer service

Digital Customer Service: 7 Best Practices and Examples

Customer service specialist receiving positive feedback and five-star ratings from a satisfied customer via digital channels.

Customer Service Specialist: A Complete Guide to Becoming One

Customer service technology streamlining support workflows with AI automation and intelligent agent assistance

Customer Service Technology: 7 Key Components to Consider

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How to Create and Manage Your Personal Knowledge Base

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Live Chat Metrics: 12 Key KPIs, Formulas, and Benchmarks for 2026

manufacturing-customer-service

Manufacturing Customer Service: 7 Best Practices for Success

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Business Requirements Document: Best Tips and Templates