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AI agents for ecommerce

AI-Native Ecommerce Support with Unlimited Human Agents

AI agents track orders, change addresses, and cancel, return or refund in Shopify and WooCommerce, 24/7 on every channel. No per-seat fees and no per-resolution fees.

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  • No credit card required
  • Free onboarding
  • 15-day free trial
BoldDesk chat workspace: Liam Carter asks whether order #20417 can still go to his new address; the AI agent handling the conversation finds the order in Shopify, updates the shipping address through an API action, replies with the Thursday delivery date, and the status changes from Open to Resolved while the Shopify order card shows the new address
of conversations resolved by AI
Up to 90%
accuracy in G2’s AI agent test
96%
languages, 24/7
40+

Trusted by companies of all sizes

BoldDesk customers including Acqueon, AFRY, Boiron, George Mason University, Legal Sea Foods, PostcardMania, United Way and Visasq Coleman

What it resolves

Real Actions in Your Store, Not Scripted Answers

Connected to your orders, payments and policies, the AI agent finishes the request instead of opening a ticket.

Stores, shoppers, orders and amounts in the scenes are illustrative. Actions in your own systems run through the integration or the API action or MCP server you connect.

Independent Evaluation

Tested by G2 on 50 Real Support Tasks. Tied for the Highest Accuracy

G2 ran nine customer experience AI agents through the same verified dataset: grounded answers, account actions, troubleshooting, and escalation by policy. BoldDesk was scored independently, like every other vendor.

G2 logo
BoldDesk Scorecard Tested October 8, 2026
Accuracy 96% · +10 pts vs. average
Evaluated-agent average: 86%
Policy compliance 89% · +11 pts vs. average
Evaluated-agent average: 78%
Overall points 217.5 / 250 · +21 vs. average

Source: G2 AI CX Agent Evaluations, General CX leaderboard. Scores reflect G2’s evaluation on the date shown and may change as agents are re-tested.

One AI team

AI Agents for Shoppers, AI Help for Your People

Three agents share your store knowledge, your rules and one credit balance. Add as many human agents as you need, with no seat fees.

  • Live chat: a shopper asks whether boots can be returned; the AI agent replies the order is inside the 30-day window and the return label is in the email, resolved with no ticket

    For shoppers

    Support Agent

    Talks to shoppers on every channel and resolves orders, returns and refunds in your store, 24/7.

    Explore Support Agent
  • A queue of new tickets triaged on arrival: order status, an exchange at high priority, a duplicate merged, and a double charge marked urgent and frustrated, each routed to its team

    For every ticket

    Background Agent

    Tags, prioritizes and routes every new ticket, spots frustrated shoppers and merges duplicates.

    Explore Background Agent
  • A ticket about a wrong size with a reply drafted by the Assist Agent from the order history, and Improve tone, Translate, Shorten and Use as reply buttons

    For your team

    Assist Agent

    Drafts, polishes and translates replies for your team from the order history and your policies.

    Explore Assist Agent

Connect Your Store in Minutes

Native Shopify, WooCommerce and Stripe integrations. Anything else connects over API or MCP.

A shopper asks in chat where order 10482 is; BoldDesk opens ticket ORD-4821, the AI agent finds the order and sends tracking, and Shopify, WooCommerce, Stripe, WhatsApp, Slack and HubSpot light up in turn

Connect any system over API or MCP

Guardrails

Every Action Checked, Approved and Logged

The AI agent works inside your store policies, asks a person before the actions you choose, and records every step it takes.

  • Policy-bound skills

    Each skill holds your return, refund and shipping rules. The AI agent acts only inside them.

  • Approval before sensitive actions

    Refunds over your limit, cancellations or any action you mark wait for a named approver.

  • A trace log of every step

    What the agent read, which tool it called, the result and why, on every conversation.

  • Take over in one click

    Your team sees every AI conversation live and can assign it to themselves at any moment.

96% accuracy in G2’s independent AI agent test, +10 pts vs. average

BoldDesk AI trace for a damaged-item refund: the skill is matched, shopify.get_order reads order #6604, the 30-day return window passes, the refund over $150 waits for the store manager and Priya Shah approves, shopify.create_refund returns 200 OK, the shopper is notified, and the run is saved to the audit log

Enterprise-Grade Security for Shopper Data

Independently audited, encrypted end to end, and governed by the access rules your security team sets.

Security at BoldDesk
  • SOC 2 Type 2 badge

    SOC 2 Type 2

    Independently audited for security, availability and confidentiality.

  • GDPR badge

    GDPR

    Compliant with EU data protection rules, with a data processing agreement.

  • HIPAA badge

    HIPAA

    HIPAA compliance with a signed BAA for health and wellness stores.

  • Your data stays yours

    Your data is only accessible to your AI agent and not used to train models.

  • AES-256 encryption

    Shopper and order data encrypted on a secure cloud architecture.

  • SSO and role-based access

    SSO, IP restrictions and roles decide who builds, approves and sees what.

  • PII redaction

    Personal data masked in tickets, transcripts and reports.

Do’s and Don’ts for Ecommerce Customer Support

Keep shoppers informed from checkout to delivery. Review best practices, common mistakes and the impact each has on orders, returns and refunds.

Explore Guidelines

  • Best Practices

  • Common Mistakes

  • Impact

Frequently Asked Questions

What is an AI agent for ecommerce?

An AI agent that resolves shopper requests on its own: it understands the question, looks up the order and your policy, takes the action in your store, such as an address change, cancellation or refund, and confirms it. It hands the conversation to a person when your rules or the case call for one.

Can BoldDesk’s AI agent cancel and refund Shopify or WooCommerce orders?

Yes. The Shopify and WooCommerce integrations bring customers and orders into BoldDesk and support cancelling and refunding orders. You decide per action whether the AI agent runs it on its own or waits for approval.

Does it work with BigCommerce, Magento or a custom store?

Shopify, WooCommerce and Stripe are native integrations. Any other platform connects as an API action, or as an MCP server that gives the AI agent all of its tools at once.

How do I stop the AI agent from refunding without approval?

Mark the refund action as approval-required, or set a rule such as refunds over a set amount needing a store manager. The agent prepares the refund, waits for approval, then runs it, and every step is logged.

How is BoldDesk priced?

Plans start at $99 a month, billed yearly, with 500 AI credits and unlimited human agents. You pay for the work AI does, not per resolution, and can top up at $40 per 1,000 credits.

Is shopper data secure?

BoldDesk has a SOC 2 Type 2 report, is GDPR compliant, offers HIPAA compliance with a signed BAA, and encrypts data with AES-256. SSO, role-based access and PII redaction are available.

Get started

Let AI Agents Run Your Store’s Support

Connect your store and watch the AI agent resolve its first orders today.

Start Free Trial Book a Demo
  • No credit card required
  • Free onboarding and migration
  • Unlimited human agents