- December 29, 2022
Ticketing System Ticket Bulk Update Option This feature allows you to select up to 50 tickets and update ticket fields. It can also be used to add mass replies or notes. More fields will be available under the Bulk...
New updates and improvements to BoldDesk
Ticketing System Ticket Bulk Update Option This feature allows you to select up to 50 tickets and update ticket fields. It can also be used to add mass replies or notes. More fields will be available under the Bulk...
Ticketing System Contact group field in the ticket grid view column chooser The option to add a contact group field in the ticket grid
Knowledge Base Software Finally, launching the much-awaited and requested feature “Knowledge Base Module”. You can use it at no extra cost. Check out the
Ticketing system Auto-suggestion of articles to your end users during ticket creation If the Knowledge Base module is enabled, your end users will be
Ticketing system Share Ticket You can collaborate with cross-departmental teams by using the share ticket feature. When you share a ticket with a specific
Ticketing system Private Category Categories can be marked as private or internal. If a category is marked as private, it will not be visible
We are pleased to announce the official launch of BoldDesk, our new help-desk ticketing software. BoldDesk is cloud-based, modern ticketing software for managing support email,
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