Product Updates

Discover the latest BoldDesk updates! Experience improved features, enhanced functionality, and a more user-friendly experience with our latest improvements.

March 3, 2026

Product Updates – March 2026

March 2026 Product and Live Chat Updates

Explore BoldDesk’s updates with AI Copilot predictions, AI Agent controls, dashboards, omnichannel upgrades, and mobile integrations for efficient support.

December 21, 2025

Product Updates – December 2025

December 2025 Product and Live Chat Updates

Explore BoldDesk’s December 2025 updates: enhanced workflows, new integrations, improved performance, and smarter tools to elevate your help desk experience.

November 16, 2025

Product Updates – November 2025

November 2025 Product and Live Chat Updates

Explore BoldDesk’s latest updates with block spam domains, live chat in activity, capture feedback, integrate BoldSign, Calendly, Twilio WhatsApp for support.

September 14, 2025

Product Updates – September 2025

Explore BoldDesk’s latest updates with AI Agent enhancements, HIPAA compliance, AI usage dashboards, LINE App & PagerDuty in omnichannel, mobile innovations for an efficient support.

May 31, 2025

Product Updates – May 2025

BoldDesk May 2025 Product Updates text on dark background with curved purple and green stripes for a dynamic design

BoldDesk May 2025 Updates: AI Enhancements, Ticket Form Sections, Chat Linking, Integrations & Dashboard Improvements

February 22, 2025

Product Updates – Live Chat – February 2025

BoldDesk’s February 2025 Live Chat updates introduce AI Agent for instant replies, RTL support, chat widget enhancements, and Telegram integration.

February 22, 2025

Product Updates – February 2025

Explore BoldDesk’s latest updates with Pipedrive integration, AI-assisted responses, @mentions, ticket templates, and multilingual support for a seamless experience.

November 30, 2024

Product Updates – Live Chat – November 2024

Explore BoldDesk's November 2024 updates, including custom fields, AI tools, omnichannel chat, improved CSAT surveys, and advanced chat controls

November 30, 2024

Product Updates – November 2024

BoldDesk's November 2024 updates, including in-app notifications, customizable ticket views, enhanced requester panels, and improved CSAT ratings for better efficiency.

September 4, 2024

Introducing Our New Live Chat Software with WhatsApp and Facebook Integration

Discover BoldDesk's new Live Chat feature with WhatsApp and Facebook integration. Boost customer support with real-time chat, ticket conversion, and more.

September 4, 2024

Product Updates – September 2024

Explore BoldDesk's September 2024 updates with live chat integration, ticket templates, advanced filtering, MS Teams integration, AI enhancements, and more.

July 28, 2024

Product Updates – July 2024

Explore BoldDesk's July 2024 updates, including multi-form ticketing, enhanced reporting, AI features, new integrations, and improved mobile app functionality.

May 12, 2024

Product Updates – May 2024

Check out BoldDesk's May 2024 updates with agent shift management, AI improvements, HubSpot integration, new ticketing tools, and better security features.

April 8, 2024

Product Updates – April 2024

Discover BoldDesk's April 2024 updates featuring mobile ticket approvals, customizable portal settings, an improved upload experience, and new default view options.

March 10, 2024

Product Updates – March 2024

March 2024 updates for BoldDesk include a redesigned agent portal, improved ticket approval workflow, AI chatbot, and enhanced integrations with Mailchimp and Azure AD.

February 22, 2024

Product Updates – February 2024

BoldDesk’s February 2024 updates bring mobile app enhancements, including Contact Groups, ticket forwarding, merging, and improved ticket linking for seamless support

December 8, 2023

Product Updates – December 2023

Check out BoldDesk's December 2023 updates: mobile Activity module, UI improvements, bulk knowledge base restoration, and enhanced Teams & Slack integrations.

November 11, 2023

Product Updates – November 2023

BoldDesk's November 2023 updates bring enhanced CC field management, advanced contact filters, activity worklogs, and a more seamless MS Teams integration.

September 15, 2023

Product Updates – September 2023

Check out BoldDesk’s September 2023 updates with 13 new languages, agent signatures, advanced filters, custom fields, and upgrades to activity & approval modules.

July 17, 2023

Supercharge Your Support: Introducing BoldDesk’s Next Gen AI Features

Unlock BoldDesk's AI features like ticket summarization, rephrasing, grammar correction, and KB tools. Available for Enterprise and Business plans.

July 17, 2023

Product Updates – July 2023

July 2023 updates for BoldDesk bring ticket forwarding, six additional languages, integrations with Azure DevOps & JIRA, and AI-powered features for improved support.

May 27, 2023

Multilingual Help Desk: Bridging Language Barriers for Support

BoldDesk now supports multiple languages across portals, forms, email templates, and dynamic content, making global customer support easier than ever.

May 27, 2023

Multilingual Knowledge Base is now available

BoldDesk’s multilingual knowledge base enables article translation, language-specific metrics, SEO, and more, making support accessible to a global audience.

May 27, 2023

Product Updates – May 2023

BoldDesk's May 2023 updates, including multilingual knowledge base, advanced ticket filters, improved AI tools, and more to enhance support capabilities.

April 13, 2023

Announcing our new Microsoft Teams integration!

BoldDesk’s Microsoft Teams integration! Get real-time notifications for customer issues, improve team collaboration, and streamline support management.

March 23, 2023

Product Updates – March 2023

BoldDesk March 2023 Updates: New Features & Enhancements

Explore BoldDesk's March 2023 updates, including activity module, ticket approvals, OneDrive integration, and improved reports for better team productivity.

December 29, 2022

Product Updates – December 2022

BoldDesk December 2022 Updates: New Features & Enhancements

BoldDesk's December 2022 updates, featuring bulk ticket updates, email failure alerts, knowledge base restoration, and enhanced drive integrations for better efficiency.

November 30, 2022

Product Updates – November 2022

BoldDesk November 2022 Updates: Ticketing & KB Features

BoldDesk's November 2022 updates: bulk ticket deletion, KB templates, email status, and contact management for enhanced efficiency.

October 20, 2022

Product Updates – October 2022

BoldDesk’s October 2022 updates include auto-suggestions for articles, ticket merging, advanced filters, file previews, and new options for contact management.

October 20, 2022

Announcing BoldDesk Knowledge Base Software

BoldDesk Knowledge Base: Features & Benefits

BoldDesk's Knowledge Base with multi-level folders, SEO-friendly settings, approval workflows, and integration with the ticketing system for enhanced support.

August 8, 2022

Product Updates – August 2022

BoldDesk’s August 2022 updates include ticket sharing, message tagging, linking contacts to tickets, public notes via automation, and more productivity features.

June 16, 2022

Product Updates – June 2022

BoldDesk June 2022 Updates: Private Categories & Salesforce

BoldDesk's June 2022 updates include private categories for internal tickets, public notes, Salesforce integration, custom fields in apps, and new app permissions.

May 5, 2022

Announcing the modern help desk software – BoldDesk public launch!

BoldDesk, a cloud-based help desk software, officially launches with ticketing, automation, integrations, and powerful analytics to enhance customer support.