Product Updates

Product Updates – December 2022

December 29, 2022

Ticketing System Ticket Bulk Update Option This feature allows you to select up to 50 tickets and update ticket fields. It can also be used to add mass replies or notes. More fields will be available under the Bulk...

Product Updates – November 2022

November 30, 2022

Ticketing System Contact group field in the ticket grid view column chooser The option to add a contact group field in the ticket grid

Announcing BoldDesk Knowledge Base Software

October 20, 2022

Knowledge Base Software Finally, launching the much-awaited and requested feature “Knowledge Base Module”. You can use it at no extra cost. Check out the

Product Updates – October 2022

October 20, 2022

Ticketing system Auto-suggestion of articles to your end users during ticket creation If the Knowledge Base module is enabled, your end users will be

Product Updates – August 2022

August 8, 2022

Ticketing system Share Ticket You can collaborate with cross-departmental teams by using the share ticket feature. When you share a ticket with a specific

Product Updates – June 2022

June 15, 2022

Ticketing system Private Category Categories can be marked as private or internal. If a category is marked as private, it will not be visible

Announcing the modern help desk software – BoldDesk public launch!

May 5, 2022

We are pleased to announce the official launch of BoldDesk, our new help-desk ticketing software. BoldDesk is cloud-based, modern ticketing software for managing support email,