November 2, 2026
Product Updates – November 2026
Explore BoldDesk’s November 2026 release: AI Agent dashboard, response approvals, MCP knowledge base tools, Slack and Teams support, and voice dictation.
Read More
Product Updates
Discover the latest BoldDesk updates! Experience improved features, enhanced functionality, and a more user-friendly experience with our latest improvements.
All Releases
-
- October 6, 2026
Product Updates – October 2026
Explore BoldDesk’s October 2026 updates: multi-agent collaboration, long-running agents, AI agents in Slack and Teams, GitHub integration, and more.
Read More - August 24, 2026
Product Updates – August 2026
BoldDesk August 2026 updates introduce AI Agent Assignment and AI Trigger Orchestration to automate support workflows and ticket processing.
Read More - July 5, 2026
Product Updates – July 2026
Explore BoldDesk’s July 2026 updates: KB homepage, dashboard reports, mobile integrations, chat widget updates, AWS CloudWatch, Slack, Teams, Twilio, Make.
Read More - March 3, 2026
Product Updates – March 2026
Explore BoldDesk’s updates with AI Copilot predictions, AI Agent controls, dashboards, omnichannel upgrades, and mobile integrations for efficient support.
Read More - December 21, 2025
Product Updates – December 2025
Explore BoldDesk’s December 2025 updates: enhanced workflows, new integrations, improved performance, and smarter tools for help desk teams worldwide.
Read More - November 16, 2025
Product Updates – November 2025
Explore BoldDesk’s latest updates with spam domain blocking, live chat activity, feedback capture, and BoldSign, Calendly, Twilio WhatsApp integrations.
Read More - September 14, 2025
Product Updates – September 2025
Explore BoldDesk’s latest updates with AI Agent enhancements, HIPAA compliance, AI usage dashboards, LINE App, PagerDuty, and mobile innovations today.
Read More - May 31, 2025
Product Updates – May 2025
BoldDesk May 2025 Updates: AI Enhancements, Ticket Form Sections, Chat Linking, Integrations & Dashboard Improvements
Read More - February 22, 2025
Product Updates – Live Chat – February 2025
BoldDesk’s February 2025 Live Chat updates introduce AI Agent for instant replies, RTL support, chat widget enhancements, and Telegram integration.
Read More - February 22, 2025
Product Updates – February 2025
Explore February 2025 product updates in BoldDesk, including ticketing enhancements, workflow improvements, and features that boost support efficiency.
Read More - November 30, 2024
Product Updates – Live Chat – November 2024
Explore BoldDesk's November 2024 updates, including custom fields, AI tools, omnichannel chat, improved CSAT surveys, and advanced chat controls
Read More - November 30, 2024
Product Updates – November 2024
Explore November 2024 product updates from BoldDesk, featuring enhancements, new capabilities, and improvements designed for support teams everywhere.
Read More - September 4, 2024
Introducing Our New Live Chat Software with WhatsApp and Facebook Integration
Discover BoldDesk's new Live Chat feature with WhatsApp and Facebook integration. Boost customer support with real-time chat, ticket conversion, and more.
Read More - September 4, 2024
Product Updates – September 2024
Explore BoldDesk's September 2024 updates with live chat integration, ticket templates, advanced filtering, MS Teams integration, AI features, and more.
Read More - July 28, 2024
Product Updates – July 2024
Explore BoldDesk's July 2024 updates, including multi-form ticketing, enhanced reporting, AI features, new integrations, and improved mobile capabilities.
Read More - May 12, 2024
Product Updates – May 2024
Check out BoldDesk's May 2024 updates with agent shift management, AI improvements, HubSpot integration, new ticketing tools, and better security features.
Read More - April 8, 2024
Product Updates – April 2024
Discover BoldDesk's April 2024 updates featuring mobile ticket approvals, portal settings, improved uploads, and new default view options for all teams.
Read More - March 10, 2024
Product Updates – March 2024
March 2024 updates for BoldDesk include a redesigned agent portal, improved ticket approvals, AI chatbot, and Mailchimp and Azure AD integrations today.
Read More - February 22, 2024
Product Updates – February 2024
BoldDesk’s February 2024 updates bring mobile app enhancements, including Contact Groups, ticket forwarding, merging, and improved ticket linking today.
Read More - December 8, 2023
Product Updates – December 2023
Check out BoldDesk's December 2023 updates: mobile Activity module, UI improvements, bulk knowledge base restoration, and Teams & Slack integrations today.
Read More - November 11, 2023
Product Updates – November 2023
BoldDesk's November 2023 updates bring enhanced CC field management, advanced contact filters, activity worklogs, and a more seamless MS Teams integration.
Read More - September 15, 2023
Product Updates – September 2023
Check out BoldDesk’s September 2023 updates with 13 new languages, agent signatures, advanced filters, custom fields, and activity module upgrades today.
Read More - July 17, 2023
Supercharge Your Support: Introducing BoldDesk’s Next Gen AI Features
Unlock BoldDesk's AI features like ticket summarization, rephrasing, grammar correction, and KB tools. Available for Enterprise and Business plans.
Read More - July 17, 2023
Product Updates – July 2023
July 2023 updates for BoldDesk bring ticket forwarding, six new languages, Azure DevOps and JIRA integrations, plus AI-powered support features today.
Read More - May 27, 2023
Multilingual Help Desk: Bridging Language Barriers for Support
BoldDesk now supports multiple languages across portals, forms, email templates, and dynamic content, making global customer support easier than ever.
Read More - May 27, 2023
Multilingual Knowledge Base is now available
BoldDesk’s multilingual knowledge base enables article translation, language-specific metrics, SEO, and more, making support accessible worldwide today.
Read More - May 27, 2023
Product Updates – May 2023
BoldDesk's May 2023 updates, including multilingual knowledge base, advanced ticket filters, improved AI tools, and more to enhance support capabilities.
Read More - April 13, 2023
Announcing our new Microsoft Teams integration!
BoldDesk’s Microsoft Teams integration! Get real-time notifications for customer issues, improve team collaboration, and streamline support management.
Read More - March 23, 2023
Product Updates – March 2023
Explore BoldDesk's March 2023 updates, including the activity module, ticket approvals, OneDrive integration, and improved reports for team productivity.
Read More - December 29, 2022
Product Updates – December 2022
BoldDesk's December 2022 updates feature bulk ticket updates, email failure alerts, knowledge base restoration, and drive integrations for efficiency.
Read More - November 30, 2022
Product Updates – November 2022
BoldDesk's November 2022 updates: bulk ticket deletion, KB templates, email status, and contact management for enhanced efficiency.
Read More - October 20, 2022
Product Updates – October 2022
Explore October 2022 ticketing system updates in BoldDesk, including ticket templates, custom statuses, workflow enhancements, and productivity gains.
Read More - October 20, 2022
Announcing BoldDesk Knowledge Base Software
BoldDesk's Knowledge Base offers multi-level folders, SEO-friendly settings, approval workflows, and ticketing system integration for better support today.
Read More - August 8, 2022
Product Updates – August 2022
Explore August 2022 ticketing system updates in BoldDesk, including ticket automations, workflow improvements, and features that boost productivity today.
Read More - June 16, 2022
Product Updates – June 2022
BoldDesk's June 2022 updates include private categories for internal tickets, public notes, Salesforce integration, custom fields, and app permissions.
Read More - May 5, 2022
Announcing the modern help desk software – BoldDesk public launch!
Announcing the modern help desk software, BoldDesk. Explore powerful ticketing, automation, self-service, and collaboration tools for support teams.
Read More