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Discover the latest BoldDesk updates! Experience improved features, enhanced functionality, and a more user-friendly experience with our latest improvements.

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Calendar IconMay 31, 2025

Product Updates – May 2025

BoldDesk May 2025 Updates: AI Enhancements, Ticket Form Sections, Chat Linking, Integrations & Dashboard Improvements

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Product Updates – February 2025

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Explore BoldDesk’s latest updates with Pipedrive integration, AI-assisted responses, @mentions, ticket templates, and multilingual support for a seamless experience.

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Product Updates – Live Chat – February 2025

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BoldDesk’s February 2025 Live Chat updates introduce AI Agent for instant replies, RTL support, chat widget enhancements, and Telegram integration.

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Calendar IconNovember 30, 2024

Product Updates – November 2024

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BoldDesk's November 2024 updates, including in-app notifications, customizable ticket views, enhanced requester panels, and improved CSAT ratings for better efficiency.

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Calendar IconNovember 30, 2024

Product Updates – Live Chat – November 2024

November 2024 live chat
Explore BoldDesk's November 2024 updates, including custom fields, AI tools, omnichannel chat, improved CSAT surveys, and advanced chat controls

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Calendar IconSeptember 4, 2024

Product Updates – September 2024

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Explore BoldDesk's September 2024 updates with live chat integration, ticket templates, advanced filtering, MS Teams integration, AI enhancements, and more.

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Calendar IconSeptember 4, 2024

Introducing Our New Live Chat Software with WhatsApp and Facebook Integration

live chat September 2024
Discover BoldDesk's new Live Chat feature with WhatsApp and Facebook integration. Boost customer support with real-time chat, ticket conversion, and more.

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Calendar IconJuly 28, 2024

Product Updates – July 2024

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Explore BoldDesk's July 2024 updates, including multi-form ticketing, enhanced reporting, AI features, new integrations, and improved mobile app functionality.

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Calendar IconMay 12, 2024

Product Updates – May 2024

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Check out BoldDesk's May 2024 updates with agent shift management, AI improvements, HubSpot integration, new ticketing tools, and better security features.

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Calendar IconApril 8, 2024

Product Updates – April 2024

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Discover BoldDesk's April 2024 updates featuring mobile ticket approvals, customizable portal settings, an improved upload experience, and new default view options.

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Calendar IconMarch 10, 2024

Product Updates – March 2024

product updates march 2024
March 2024 updates for BoldDesk include a redesigned agent portal, improved ticket approval workflow, AI chatbot, and enhanced integrations with Mailchimp and Azure AD.

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Calendar IconFebruary 22, 2024

Product Updates – February 2024

product updates February 2024
BoldDesk’s February 2024 updates bring mobile app enhancements, including Contact Groups, ticket forwarding, merging, and improved ticket linking for seamless support

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Calendar IconDecember 8, 2023

Product Updates – December 2023

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Check out BoldDesk's December 2023 updates: mobile Activity module, UI improvements, bulk knowledge base restoration, and enhanced Teams & Slack integrations.

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Calendar IconNovember 11, 2023

Product Updates – November 2023

NOVEMBER 2023 FEATURE IMAGE
BoldDesk's November 2023 updates bring enhanced CC field management, advanced contact filters, activity worklogs, and a more seamless MS Teams integration.

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Calendar IconSeptember 15, 2023

Product Updates – September 2023

September 2023 feature image
Check out BoldDesk’s September 2023 updates with 13 new languages, agent signatures, advanced filters, custom fields, and upgrades to activity & approval modules.

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Calendar IconJuly 17, 2023

Product Updates – July 2023

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July 2023 updates for BoldDesk bring ticket forwarding, six additional languages, integrations with Azure DevOps & JIRA, and AI-powered features for improved support.

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Calendar IconJuly 17, 2023

Supercharge Your Support: Introducing BoldDesk’s Next Gen AI Features

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Unlock BoldDesk's AI features like ticket summarization, rephrasing, grammar correction, and KB tools. Available for Enterprise and Business plans.

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Calendar IconMay 27, 2023

Product Updates – May 2023

May 2023
BoldDesk's May 2023 updates, including multilingual knowledge base, advanced ticket filters, improved AI tools, and more to enhance support capabilities.

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Calendar IconMay 27, 2023

Multilingual Knowledge Base is now available

Knowledge base
BoldDesk’s multilingual knowledge base enables article translation, language-specific metrics, SEO, and more, making support accessible to a global audience.

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Calendar IconMay 27, 2023

Multilingual Help Desk: Bridging Language Barriers for Support

announcing multilingual help desk
BoldDesk now supports multiple languages across portals, forms, email templates, and dynamic content, making global customer support easier than ever.

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Calendar IconApril 13, 2023

Announcing our new Microsoft Teams integration!

april 2023
BoldDesk’s Microsoft Teams integration! Get real-time notifications for customer issues, improve team collaboration, and streamline support management.

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Calendar IconMarch 23, 2023

Product Updates – March 2023

BoldDesk March 2023 Updates: New Features & Enhancements
Explore BoldDesk's March 2023 updates, including activity module, ticket approvals, OneDrive integration, and improved reports for better team productivity.

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Calendar IconDecember 29, 2022

Product Updates – December 2022

BoldDesk December 2022 Updates: New Features & Enhancements
BoldDesk's December 2022 updates, featuring bulk ticket updates, email failure alerts, knowledge base restoration, and enhanced drive integrations for better efficiency.

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Calendar IconNovember 30, 2022

Product Updates – November 2022

BoldDesk November 2022 Updates: Ticketing & KB Features
BoldDesk's November 2022 updates: bulk ticket deletion, KB templates, email status, and contact management for enhanced efficiency.

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Calendar IconOctober 20, 2022

Announcing BoldDesk Knowledge Base Software

BoldDesk Knowledge Base: Features & Benefits
BoldDesk's Knowledge Base with multi-level folders, SEO-friendly settings, approval workflows, and integration with the ticketing system for enhanced support.

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Calendar IconOctober 20, 2022

Product Updates – October 2022

BoldDesk’s October 2022 updates include auto-suggestions for articles, ticket merging, advanced filters, file previews, and new options for contact management.
BoldDesk’s October 2022 updates include auto-suggestions for articles, ticket merging, advanced filters, file previews, and new options for contact management.

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Calendar IconAugust 8, 2022

Product Updates – August 2022

BoldDesk’s August 2022 updates include ticket sharing, message tagging, linking contacts to tickets, public notes via automation, and more productivity features.
BoldDesk’s August 2022 updates include ticket sharing, message tagging, linking contacts to tickets, public notes via automation, and more productivity features.

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Calendar IconJune 16, 2022

Product Updates – June 2022

BoldDesk June 2022 Updates: Private Categories & Salesforce
BoldDesk's June 2022 updates include private categories for internal tickets, public notes, Salesforce integration, custom fields in apps, and new app permissions.

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Calendar IconMay 5, 2022

Announcing the modern help desk software – BoldDesk public launch!

announcing-the-modern-help-desk-software-bolddesk-public-launch
BoldDesk, a cloud-based help desk software, officially launches with ticketing, automation, integrations, and powerful analytics to enhance customer support.

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Calendar IconMay 31, 2025

Product Updates – May 2025

BoldDesk May 2025 Updates: AI Enhancements, Ticket Form Sections, Chat Linking, Integrations & Dashboard Improvements

Read More Arrow Icon

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Calendar IconFebruary 22, 2025

Product Updates – February 2025

february 2025
Explore BoldDesk’s latest updates with Pipedrive integration, AI-assisted responses, @mentions, ticket templates, and multilingual support for a seamless experience.

Read More Arrow Icon

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Calendar IconFebruary 22, 2025

Product Updates – Live Chat – February 2025

february-2025
BoldDesk’s February 2025 Live Chat updates introduce AI Agent for instant replies, RTL support, chat widget enhancements, and Telegram integration.

Read More Arrow Icon

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Calendar IconNovember 30, 2024

Product Updates – November 2024

product updates November 2024
BoldDesk's November 2024 updates, including in-app notifications, customizable ticket views, enhanced requester panels, and improved CSAT ratings for better efficiency.

Read More Arrow Icon

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Calendar IconNovember 30, 2024

Product Updates – Live Chat – November 2024

November 2024 live chat
Explore BoldDesk's November 2024 updates, including custom fields, AI tools, omnichannel chat, improved CSAT surveys, and advanced chat controls

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Calendar IconSeptember 4, 2024

Product Updates – September 2024

product updates September 2024
Explore BoldDesk's September 2024 updates with live chat integration, ticket templates, advanced filtering, MS Teams integration, AI enhancements, and more.

Read More Arrow Icon

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Calendar IconSeptember 4, 2024

Introducing Our New Live Chat Software with WhatsApp and Facebook Integration

live chat September 2024
Discover BoldDesk's new Live Chat feature with WhatsApp and Facebook integration. Boost customer support with real-time chat, ticket conversion, and more.

Read More Arrow Icon

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Calendar IconJuly 28, 2024

Product Updates – July 2024

product updates july 2024
Explore BoldDesk's July 2024 updates, including multi-form ticketing, enhanced reporting, AI features, new integrations, and improved mobile app functionality.

Read More Arrow Icon

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Calendar IconMay 12, 2024

Product Updates – May 2024

product updates may 2024
Check out BoldDesk's May 2024 updates with agent shift management, AI improvements, HubSpot integration, new ticketing tools, and better security features.

Read More Arrow Icon

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Calendar IconApril 8, 2024

Product Updates – April 2024

product updates april 2024
Discover BoldDesk's April 2024 updates featuring mobile ticket approvals, customizable portal settings, an improved upload experience, and new default view options.

Read More Arrow Icon

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Calendar IconMarch 10, 2024

Product Updates – March 2024

product updates march 2024
March 2024 updates for BoldDesk include a redesigned agent portal, improved ticket approval workflow, AI chatbot, and enhanced integrations with Mailchimp and Azure AD.

Read More Arrow Icon

Background Image

Calendar IconFebruary 22, 2024

Product Updates – February 2024

product updates February 2024
BoldDesk’s February 2024 updates bring mobile app enhancements, including Contact Groups, ticket forwarding, merging, and improved ticket linking for seamless support

Read More Arrow Icon

Background Image

Calendar IconDecember 8, 2023

Product Updates – December 2023

December 2025 featured image
Check out BoldDesk's December 2023 updates: mobile Activity module, UI improvements, bulk knowledge base restoration, and enhanced Teams & Slack integrations.

Read More Arrow Icon

Background Image

Calendar IconNovember 11, 2023

Product Updates – November 2023

NOVEMBER 2023 FEATURE IMAGE
BoldDesk's November 2023 updates bring enhanced CC field management, advanced contact filters, activity worklogs, and a more seamless MS Teams integration.

Read More Arrow Icon

Background Image

Calendar IconSeptember 15, 2023

Product Updates – September 2023

September 2023 feature image
Check out BoldDesk’s September 2023 updates with 13 new languages, agent signatures, advanced filters, custom fields, and upgrades to activity & approval modules.

Read More Arrow Icon

Background Image

Calendar IconJuly 17, 2023

Product Updates – July 2023

july 2023 feature image
July 2023 updates for BoldDesk bring ticket forwarding, six additional languages, integrations with Azure DevOps & JIRA, and AI-powered features for improved support.

Read More Arrow Icon

Background Image

Calendar IconJuly 17, 2023

Supercharge Your Support: Introducing BoldDesk’s Next Gen AI Features

supercharge-your-support-introducing-bolddesks-next-gen-ai-features
Unlock BoldDesk's AI features like ticket summarization, rephrasing, grammar correction, and KB tools. Available for Enterprise and Business plans.

Read More Arrow Icon

Background Image

Calendar IconMay 27, 2023

Product Updates – May 2023

May 2023
BoldDesk's May 2023 updates, including multilingual knowledge base, advanced ticket filters, improved AI tools, and more to enhance support capabilities.

Read More Arrow Icon

Background Image

Calendar IconMay 27, 2023

Multilingual Knowledge Base is now available

Knowledge base
BoldDesk’s multilingual knowledge base enables article translation, language-specific metrics, SEO, and more, making support accessible to a global audience.

Read More Arrow Icon

Background Image

Calendar IconMay 27, 2023

Multilingual Help Desk: Bridging Language Barriers for Support

announcing multilingual help desk
BoldDesk now supports multiple languages across portals, forms, email templates, and dynamic content, making global customer support easier than ever.

Read More Arrow Icon

Background Image

Calendar IconApril 13, 2023

Announcing our new Microsoft Teams integration!

april 2023
BoldDesk’s Microsoft Teams integration! Get real-time notifications for customer issues, improve team collaboration, and streamline support management.

Read More Arrow Icon

Background Image

Calendar IconMarch 23, 2023

Product Updates – March 2023

BoldDesk March 2023 Updates: New Features & Enhancements
Explore BoldDesk's March 2023 updates, including activity module, ticket approvals, OneDrive integration, and improved reports for better team productivity.

Read More Arrow Icon

Background Image

Calendar IconDecember 29, 2022

Product Updates – December 2022

BoldDesk December 2022 Updates: New Features & Enhancements
BoldDesk's December 2022 updates, featuring bulk ticket updates, email failure alerts, knowledge base restoration, and enhanced drive integrations for better efficiency.

Read More Arrow Icon

Background Image

Calendar IconNovember 30, 2022

Product Updates – November 2022

BoldDesk November 2022 Updates: Ticketing & KB Features
BoldDesk's November 2022 updates: bulk ticket deletion, KB templates, email status, and contact management for enhanced efficiency.

Read More Arrow Icon

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Calendar IconOctober 20, 2022

Announcing BoldDesk Knowledge Base Software

BoldDesk Knowledge Base: Features & Benefits
BoldDesk's Knowledge Base with multi-level folders, SEO-friendly settings, approval workflows, and integration with the ticketing system for enhanced support.

Read More Arrow Icon

Background Image

Calendar IconOctober 20, 2022

Product Updates – October 2022

BoldDesk’s October 2022 updates include auto-suggestions for articles, ticket merging, advanced filters, file previews, and new options for contact management.
BoldDesk’s October 2022 updates include auto-suggestions for articles, ticket merging, advanced filters, file previews, and new options for contact management.

Read More Arrow Icon

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Calendar IconAugust 8, 2022

Product Updates – August 2022

BoldDesk’s August 2022 updates include ticket sharing, message tagging, linking contacts to tickets, public notes via automation, and more productivity features.
BoldDesk’s August 2022 updates include ticket sharing, message tagging, linking contacts to tickets, public notes via automation, and more productivity features.

Read More Arrow Icon

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Calendar IconJune 16, 2022

Product Updates – June 2022

BoldDesk June 2022 Updates: Private Categories & Salesforce
BoldDesk's June 2022 updates include private categories for internal tickets, public notes, Salesforce integration, custom fields in apps, and new app permissions.

Read More Arrow Icon

Background Image

Calendar IconMay 5, 2022

Announcing the modern help desk software – BoldDesk public launch!

announcing-the-modern-help-desk-software-bolddesk-public-launch
BoldDesk, a cloud-based help desk software, officially launches with ticketing, automation, integrations, and powerful analytics to enhance customer support.

Read More Arrow Icon

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Ticketing System

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Live Chat

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Omnichannel Service

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Task Management System

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AI Copilot

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