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Product Updates

New updates and improvements to BoldDesk

Ticketing System Ticket Bulk Update Option This feature allows you to select up to 50 tickets and update ticket fields. It can also be used to add mass replies or notes. More fields will be available under the Bulk...

Ticketing system Auto-suggestion of articles to your end users during ticket creation If the Knowledge Base module is enabled, your end users will be

Ticketing system Share Ticket You can collaborate with cross-departmental teams by using the share ticket feature. When you share a ticket with a specific

Ticketing system  Private Category Categories can be marked as private or internal. If a category is marked as private, it will not be visible

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