Mobile Help Desk Software That Helps Teams Respond Faster
BoldDesk's mobile help desk app puts ticket management, live chat, and AI-powered replies in the hands of every agent — resolving tickets 70% faster, wherever they are.
Trusted by companies of all sizes
Backed by Syncfusion
41K+
Companies worldwide
25+
Years in business
80%
of the Fortune 500 use Syncfusion software
3M+
Tickets Migrated
Free
Migration & Onboarding
SOC 2, GDPR & HIPAA
Compliant
99.9%
Uptime SLA
AI Powered Features
AI That Helps Agents Resolve Faster
Built into your mobile help desk, AI-powered summaries, smart replies, and response assistance help agents understand issues faster, respond with confidence, and resolve customer requests more efficiently.
AI Copilot
Smarter Replies, Faster Resolutions
Context-aware reply suggestions help agents spend less time writing and more time resolving customer issues.
AI Assist
AI Assist & Response Review
Help agents deliver clear, accurate responses with confidence, reducing back-and-forth conversations and speeding up resolution.
AI Summaries
AI Summaries That Save Time
Get up to speed instantly with the key details, so agents can spend less time reading and more time resolving issues.
Built for Support on the Move
Everything Agents Need to Stay Productive on Mobile
Stay connected to customers, respond faster across channels, and keep support moving with a mobile help desk built for modern support teams.
Manage Every Ticket Without Returning to Your Desk
Quickly access priority tickets, so agents can focus on resolving customer issues instead of searching through queues.
Keep customer requests moving forward with quick updates that help teams respond faster and stay productive.
Reduce confusion, eliminate duplicate work, and help teams resolve issues more efficiently.
Identify risks early and take action before missed SLAs impact customer satisfaction.
Stay Connected Across Every Customer Channel
Reduce wait times and help customers get the answers they need, when they need them.
Give agents the full picture behind every customer issue, regardless of where the conversation started.
Move between channels seamlessly while keeping the context needed to deliver faster, more personalized support.
Provide a seamless support experience across every channel and customer touchpoint.
Mobile Alerts That Prevent SLA Breaches
Instant push notifications for new tickets, chat messages, assignments, approvals, and ticket activity.
Receive alerts only for the events that need your attention and mute the rest.
Receive early warnings before SLA targets are missed, so your team can act before customers feel the delay.
Why teams go mobile
Support Doesn't Stop When Agents Leave Their Desks
Whether your team is remote, or working in the field, BoldDesk mobile help desk keeps every conversation, customer detail, and SLA within reach, helping agents resolve issues faster from anywhere.
Reply Before It Escalates
Respond quickly from anywhere, helping agents resolve issues before delays turn into escalations.
SLA Breaches Stop at Source
Stay ahead of SLA deadlines with timely alerts that help agents take action before targets are missed.
Field and Remote Teams Stay Connected
Ensure every ticket stays up to date, no matter where your team is working.
Switch Between Accounts
Manage multiple organizations and switch accounts instantly without signing out.
Work Seamlessly Across Devices
Move between teams and brands seamlessly, without interrupting your workflow.
Your Queue, the Way You Left It
Pick up where you left off with personalized views that keep your most important tickets front and center.
Keep Complex Issues Moving
Split complex requests into focused tickets, enabling parallel work and faster resolution.
Same Security as the Web Help Desk
Work confidently from anywhere with the same security, permissions, and controls available on desktop.
One Plan. All Features You Need.
Get Every Essential Feature in One Plan.
Stop paying more to unlock features you already need. Live chat, AI, and every other channel come included from day one, whether you're 5 agents or 1,000.
Starter
Growth
Pro
Enterprise
Just BoldDesk.
Just BoldDesk.BoldDesk (All Inclusive)
Every feature, for every team size - from 5 agents to 1000+.
$99
for 5 agents
/ month. Billed yearly
/ month. Billed yearly
| Number of Agents | Monthly (yearly billing) |
AI Credits
(Included for first 3 months)
|
|---|---|---|
| 5 |
$99
/ month
$1,188 billed yearly
≈ $20 / agent
|
500
credits / month
|
| 25 |
$349
/ month
$4,188 billed yearly
≈ $14 / agent
|
1,500
credits / month
|
| 50 |
$499
/ month
$5,988 billed yearly
≈ $10 / agent
|
2,000
credits / month
|
| 100 |
$999
/ month
$11,988 billed yearly
≈ $10 / agent
|
3,000
credits / month
|
EVERYTHING INCLUDED
- Omnichannel ticketing: Email, Chat, WhatsApp, Social, Voice: 10+ channels
- Workflow automation & SLA management
- Knowledge base & customer portal
- AI Copilot & AI Agents: Flat published rates, never per-resolution fees; starter credits in every plan
- Custom roles, SSO/SAML, audit logs: No "enterprise tier" required
- Advanced reports & custom dashboards
- Free expert migration & guided onboarding
Teams switching from Zendesk or Freshdesk typically save
up to 70%
Free Migration & Onboarding
Seamless Migration. Better Support From Day One.
Free expert migration of your chat conversations, contacts, and automations from your current live chat tool or help desk. Review everything in your BoldDesk account before your team switches over. Nothing changes until you say so.
Free expert-led migration
Tickets, contacts, knowledge base, and automations, rebuilt so your rules work from day one.
Review in a live sandbox
Verify everything before your team switches over. Nothing changes until you say so.
Free until your contract ends
Switch before renewal without paying for two help desks.
Guided onboarding on every plan
Most teams are productive within hours of go-live.
Secure, expert-led migration
|
3M+ tickets migrated
-
Up to 70% Savings vs Zendesk
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G2 Leader Fastest Implementation
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30 Day Money-Back Guarantee
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Enterprise Grade Security
-
99.9% Uptime SLA
Enterprise-Grade Protection
Enterprise Security Built for Customer Trust
Protect customer data with secure infrastructure, compliance-ready controls, and enterprise-grade access management.
-
SOC 2 & GDPR compliant
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AES-256 encrypted infrastructure
-
SSO and IP restrictions
-
Role-based access control and audit logs
-
HIPAA-ready workflows
-
Secure cloud architecture
Why Teams Choose Our Mobile Help Desk
Frequently Asked Questions
Yes. The mobile app is included with every BoldDesk plan at no extra cost. Any agent on your account can download it and log in with their existing credentials.
Yes. BoldDesk's mobile app is available for Android on the Google Play Store and for iOS on the Apple App Store, and it also runs on tablets.
The BoldDesk mobile app is built for support agents. Customers and end users reach your team through a mobile-friendly web portal, so your customer-facing experience doesn't change.
Yes. BoldDesk's mobile app runs natively on Android and iOS tablets, not just phones, with a layout that adapts to the larger screen.
Yes. Agents who belong to more than one BoldDesk organization can add each account in the app and switch between them without logging out — useful for agencies and multi-brand teams.
The app requires an active internet connection to keep tickets, chats, and notifications in sync in real time. Offline access isn't currently supported.
Yes. BoldDesk uses secure authentication, encrypted communication, and industry-standard compliance to protect your data and customer interactions.
Yes. Agents can choose exactly which ticket events trigger a push notification, so you stay informed about what matters without constant noise.
Ready to Run Your Help Desk from Anywhere?
Start your 15-day free trial and see how quickly your team can respond, resolve, and stay productive on mobile.
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No credit card required
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Easy setup
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Included with every plan
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No credit card required
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Easy setup
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Included with every plan