With grid and table layouts, the ticket list page is designed to be modern, user-friendly, and intuitive.
Using the link ticket feature, you can link a ticket with another ticket. Use this feature to link related or child tickets to split larger tickets.
Several metrics related to a ticket can be viewed in the ticket’s insights section.
Record any changes done in ticket activity. Using the Ticket History tab, you can view change logs for auditing.
Agents can record the amount of time they spend on each ticket.
Billable and non-billable hours can be recorded.
A Worklog report is available in the reports module and allows to view consolidated logs of agent time spent.
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