Mobile Help Desk Software That Helps Teams Respond Faster
BoldDesk's mobile help desk app puts ticket management, live chat, and AI-powered replies in the hands of every agent — resolving tickets 70% faster, wherever they are.
Backed by Syncfusion
41K+
Companies worldwide
25+
Years in business
80%
of the Fortune 500 use Syncfusion software
3M+
Tickets Migrated
Free
Migration & Onboarding
SOC 2, GDPR & HIPAA
Compliant · HIPAA with BAA
99.9%
Uptime SLA
AI Powered Features
AI That Helps Agents Resolve Faster
Built into your mobile help desk, AI-powered summaries, smart replies, and response assistance help agents understand issues faster, respond with confidence, and resolve customer requests more efficiently.
AI Copilot
Smarter Replies, Faster Resolutions
Context-aware reply suggestions help agents spend less time writing and more time resolving customer issues.
AI Assist
AI Assist & Response Review
Help agents deliver clear, accurate responses with confidence, reducing back-and-forth conversations and speeding up resolution.
AI Summaries
AI Summaries That Save Time
Get up to speed instantly with the key details, so agents can spend less time reading and more time resolving issues.
Built for Support on the Move
Everything Agents Need to Stay Productive on Mobile
Stay connected to customers, respond faster across channels, and keep support moving with a mobile help desk built for modern support teams.
Manage Every Ticket Without Returning to Your Desk
Find the Right Ticket, Fast
Quickly access priority tickets, so agents can focus on resolving customer issues instead of searching through queues.
Update Tickets in Seconds
Keep customer requests moving forward with quick updates that help teams respond faster and stay productive.
Keep Queues Clean and Organized
Reduce confusion, eliminate duplicate work, and help teams resolve issues more efficiently.
Stay Ahead of SLA Deadlines
Identify risks early and take action before missed SLAs impact customer satisfaction.
Stay Connected Across Every Customer Channel
Respond While Customers Are Still Engaged
Reduce wait times and help customers get the answers they need, when they need them.
Keep Every Conversation Together
Give agents the full picture behind every customer issue, regardless of where the conversation started.
Never Lose Track of Customer Context
Move between channels seamlessly while keeping the context needed to deliver faster, more personalized support.
Deliver Consistent Support Everywhere
Provide a seamless support experience across every channel and customer touchpoint.
Mobile Alerts That Prevent SLA Breaches
Get Notified the Second It Happens
Instant push notifications for new tickets, chat messages, assignments, approvals, and ticket activity.
Choose Exactly Which Alerts Matter
Receive alerts only for the events that need your attention and mute the rest.
Know When a Ticket Is at Risk
Receive early warnings before SLA targets are missed, so your team can act before customers feel the delay.
Why teams go mobile
Support Doesn't Stop When Agents Leave Their Desks
Whether your team is remote, or working in the field, BoldDesk mobile help desk keeps every conversation, customer detail, and SLA within reach, helping agents resolve issues faster from anywhere.
Respond quickly from anywhere, helping agents resolve issues before delays turn into escalations.
Stay ahead of SLA deadlines with timely alerts that help agents take action before targets are missed.
Ensure every ticket stays up to date, no matter where your team is working.
Manage multiple organizations and switch accounts instantly without signing out.
Move between teams and brands seamlessly, without interrupting your workflow.
Pick up where you left off with personalized views that keep your most important tickets front and center.
Split complex requests into focused tickets, enabling parallel work and faster resolution.
Work confidently from anywhere with the same security, permissions, and controls available on desktop.
Free Migration & Onboarding
Seamless Migration. Better Support From Day One.
Free expert migration of your chat conversations, contacts, and automations from your current live chat tool or help desk. Review everything in your BoldDesk account before your team switches over. Nothing changes until you say so.
Free expert-led migration
Tickets, contacts, knowledge base, and automations, rebuilt so your rules work from day one.
Review in a live sandbox
Verify everything before your team switches over. Nothing changes until you say so.
Free until your contract ends
Switch before renewal without paying for two help desks.
Guided onboarding on every plan
Most teams are productive within hours of go-live.
Secure, expert-led migration 3M+ tickets migrated - Up to 70% Savings vs Zendesk
- G2 Leader Fastest Implementation
- 30 Day Money-Back Guarantee
- Enterprise Grade Security
- 99.9% Uptime SLA
Enterprise-Grade Protection
Enterprise Security Built for Customer Trust
Protect customer data with secure infrastructure, compliance-ready controls, and enterprise-grade access management.
- SOC 2 Type 2 report & GDPR compliant
- AES-256 encrypted infrastructure
- SSO and IP restrictions
- Role-based access control and audit logs
- HIPAA compliance with a signed BAA
- Secure cloud architecture
Why Teams Choose Our Mobile Help Desk
-
"BoldDesk is easily configurable, highly intuitive, and has many features one would only expect to have in higher priced products."
John S Head of Customer Support Ethos Beauty Partners -
"The overall application functionality is good, UI/UX and the configurations including automations all the other services are constantly working fine."
Harsha R Support Team Lead LTIMindtree -
"BoldDesk has everything you could imagine in a customer service platform, including many features like APIs that we are yet to explore fully."
Carlos R VP of Operations Movisis Tecnologia Limited -
“BoldDesk provided an all-in-one solution that saves time and reduces redundancy, improving the user experience and shortening ticketing time by 50%.”
Amy Syncfusion -
“Almost overnight, a problem that I've been fighting with every other day went away.”
Mike Omiccioli Apexa iQ -
“I didn't know BoldDesk one year ago, and I have discovered a very good solution. Easy to integrate. The API is very well documented”
Luc Fombonne ioteecs
Frequently Asked Questions
Is the BoldDesk mobile app included with my plan?
Yes. The mobile app is included with every BoldDesk plan at no extra cost. Any agent on your account can download it and log in with their existing credentials.
Can I use the BoldDesk mobile app on both Android and iOS?
Yes. BoldDesk's mobile app is available for Android on the Google Play Store and for iOS on the Apple App Store, and it also runs on tablets.
Is the mobile app built for agents or for customers?
The BoldDesk mobile app is built for support agents. Customers and end users reach your team through a mobile-friendly web portal, so your customer-facing experience doesn't change.
Does the mobile app work on tablets?
Yes. BoldDesk's mobile app runs natively on Android and iOS tablets, not just phones, with a layout that adapts to the larger screen.
Can I manage more than one BoldDesk account from the app?
Yes. Agents who belong to more than one BoldDesk organization can add each account in the app and switch between them without logging out — useful for agencies and multi-brand teams.
Does the mobile app work without an internet connection?
The app requires an active internet connection to keep tickets, chats, and notifications in sync in real time. Offline access isn't currently supported.
Is the BoldDesk mobile app secure?
Yes. BoldDesk uses secure authentication, encrypted communication, and industry-standard compliance to protect your data and customer interactions.
Can I control which notifications I receive on mobile?
Yes. Agents can choose exactly which ticket events trigger a push notification, so you stay informed about what matters without constant noise.
Ready to Run Your Help Desk from Anywhere?
Start your 15-day free trial and see how quickly your team can respond, resolve, and stay productive on mobile.
- No credit card required
- Easy setup
- Included with every plan