AI Agent for Customers
The AI Agent for Customer Service That Resolves, Not Just Deflects
The BoldDesk AI agent answers on tickets, chat, email and WhatsApp in seconds, takes real action through your APIs, and hands off to a human with full context when it should. Flat published rates — never per-resolution fees.
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No credit card required
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15-day free trial
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Cancel anytime
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No credit card required
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15-day free trial
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Cancel anytime
Trusted by Companies of all Sizes
Backed by Syncfusion
41K+
Companies worldwide
25+
Years in business
80%
of the Fortune 500 use Syncfusion software
3M+
Tickets Migrated
Free
Migration & Onboarding
SOC 2, GDPR & HIPAA
Compliant
99.9%
Uptime SLA
Why teams switch AI on
Faster Answers for Customers. Less Stress for Your Team.
Everything an AI agent for customer service should do — resolve, act and escalate — without a per-resolution meter.
Answer customers instantly
Resolve repetitive questions in seconds, around the clock, without adding headcount.
Seamless human handoff
Hand complex cases to your team with full conversation context and a clear summary.
Omnichannel support
One agent across tickets, chat, email and messaging — every conversation in one inbox.
Turn conversations into conversions
Answer pre-sales questions and capture leads automatically, even when nobody is online.
Always up-to-date AI knowledge
Sync your knowledge base, files, Q&A and web pages so answers follow current policy.
Support customers in any language
The agent understands and replies in 30+ languages, matched to how the customer writes.
Deploy
Deploy Your AI Agent Across Every Channel
One agent, one set of content, one voice — wherever your customers already ask. Every conversation lands in the same unified inbox your team works from.
Tickets
The agent works the queue with your team. It picks up incoming tickets, answers from your content, and closes what it can — leaving the tickets that need judgement.
The agent reads the whole thread, applies your policies and replies from your own domain in your brand voice — as fast and reliable as any live channel.
Live chat
On your website, inside your product or in the customer portal. The agent recognises the logged-in customer and answers with their real account details.
Resolve order, booking and account questions in the app your customers open every day, in whichever language they message you in.
Social Messaging
Instagram, Facebook Messenger, Telegram and LINE. The same answers and the same tone in every inbox you're expected to watch.
Run one agent everywhere, or a separate agent per brand, product line or region — each with its own content, tone and escalation rules.
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AI Use Case Library
Watch the AI Agent Resolve a Real Support Case
Not a scripted product tour. Every video in the library is one real support scenario, start to finish — the customer's question, the agent's reasoning, the action it takes, and where it hands over.
How it works
Launch Your Support Agent in Hours
No model training, no services engagement, no separate AI platform to wire up.
Connect sources
Add your knowledge base articles, Q&A pairs, files and public web pages.
Customise behaviour
Define tone, escalation rules and what the agent should never say.
Test in the Playground
Run your real questions and read the reasoning before a customer sees an answer.
Deploy, improve weekly
Review what escalated, patch the content gap, and widen from there.
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No credit card required
Pricing maths
What a Per-Resolution Meter Costs Once the AI Starts Working
Outcome-based AI pricing looks harmless at pilot volume. Then automation works, and the bill grows at exactly the rate of your success. BoldDesk publishes flat AI rates instead — put your real numbers in.
70%
5
2–3 · Simple FAQs
4–6 · Typical
7–12 · Complex
80%
Conversations the AI handles
at the rate you set
3,500
conversations / month
Metered vendor
billed per resolution, not per conversation
$2,772
2,800 resolutions / month
BoldDesk AI credits
$20 per 1,000 credits · billed per AI message
$350
17,500 credits / month
Savings per year
same volume, same resolutions
$29,064
vs a per-resolution meter
Start Free Trial
No credit card required
Security & Compliance
Enterprise-Grade Security and Compliance
Protect customer data with secure infrastructure, compliance-ready controls, and enterprise-grade access management — the same controls the AI agent operates inside.
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SOC 2 & GDPR compliant
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AES-256 encrypted infrastructure
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SSO and IP restrictions
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Role-based access control and audit logs
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HIPAA-ready workflows
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Secure cloud architecture
Don't Take Our Word For It
Support teams running BoldDesk's AI agent for customer service, in their own words.
The rest of the AI platform
Discover How BoldDesk AI Transforms Customer Service
This page covers the agent your customers talk to. Three more pieces work behind it — all on the same flat published rates.
Ticket AI Agent
Analyze tickets in the background, share context with AI agents, and automate tasks or resolve tickets.
AI Copilot
Interact with AI to generate answers, write, summarize, translate, and respond faster.
Smart AI Actions
Connect APIs, MCP servers, and business tools to automate real-world tasks.
Skills
Create reusable instructions and actions that AI agents can use to complete tasks consistently.
Frequently Asked Questions
It's software that understands a customer's request, decides what will resolve it, and carries that out — answering, retrieving records or triggering workflows. Unlike a scripted chatbot, it reasons through multi-step requests and escalates when your rules say it should.
Flat published rates, never per-resolution fees, with starter credits included in every plan. Your cost doesn't climb just because the agent resolves more.
Live chat and web widget, email, WhatsApp, Instagram, Facebook Messenger, Telegram, LINE and SMS. Run one agent everywhere, or a separate agent per brand.
It acts. Through AI Smart Actions it calls your REST endpoints or MCP tools to look up orders, issue refunds and update accounts mid-conversation.
Use the Playground to simulate real conversations and inspect every reasoning step before launch. Fix the article behind a wrong answer, re-run, then go live.
It escalates to a human queue with a summary, the customer record and every action already taken. Complex troubleshooting and approval-gated issues escalate by design.
More than 30, matched automatically to the language the customer writes in. Your chosen tone stays consistent across all of them.
Tenant data is isolated and encrypted under SOC 2, GDPR and HIPAA-aligned controls. The agent only ever holds the API keys and scopes you explicitly grant.
Put an AI Agent for Customer Service in Front of Your Queue Today
Point it at your own help content, test it in the Playground, and see what your queue looks like without the easy half. If it's not right, you get 100% back within 30 days.
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No credit card required
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No Feature Paywalls
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No Per-Resolution Fees
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30-Day Money-Back Guarantee
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15-Day Free Trial
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Cancel Anytime
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No Feature Paywalls
-
No Per-Resolution Fees
-
15-Day Free Trial
-
30-Day Money-Back Guarantee
-
Cancel Anytime