AI Agent Meet Your 24/7 AI Agents for Help Desk, Always on Duty

Automate up to 70% of routine inquiries, call external APIs, and free your team to focus on complex cases with AI-driven help desk automation:

Trusted by companies of all sizes

Where BoldDesk AI Works Best

Unlock the Future of Support

Why AI Agents Are a Game Changer for Help Desks

Context-Aware Support Capabilities

Understands context and automates tasks via APIs.
Responds in your brand’s voice using AI support agents.

Scale Without Sacrificing Quality

Support That Never Sleeps

End-to-End Task Automation

Chat interface showing a woman changing shoe color from white to red using AI Agent. Steps include checking details and confirming update.

AI chat assists with shipping delays, providing status updates, upgrading to priority, and confirming shipment. AI checklist shows resolved steps.

Chat interface shows a user asking order status; AI Agent responds instantly. A '24/7 Instant Responses' badge highlights prompt customer service.

A chat shows a customer requesting an order return; AI Agent confirms refund initiation, with a sidebar listing order ID and membership details.

Context-Aware Support Capabilities

Understands context and automates tasks via APIs.
Responds in your brand’s voice using AI support agents.

Chat interface showing a woman changing shoe color from white to red using AI Agent. Steps include checking details and confirming update.

Scale Without Sacrificing Quality

Resolves 50% or more of routine queries.
Frees agents for complex issues.

AI chat assists with shipping delays, providing status updates, upgrading to priority, and confirming shipment. AI checklist shows resolved steps.

Support That Never Sleeps

Provides instant responses 24/7.
Supports global teams across time zones.

Chat interface shows a user asking order status; AI Agent responds instantly. A '24/7 Instant Responses' badge highlights prompt customer service.

End-to-End Task Automation

Automates returns and updates.
Handles chats independently.

A chat shows a customer requesting an order return; AI Agent confirms refund initiation, with a sidebar listing order ID and membership details.

AI That Works

From Chaos to Clarity: Real Support Wins with AI Agents for Customer Service

Conversation Overload

The Inbox is overflowing; your agents are overwhelmed. AI Agents instantly handle FAQs like “Where’s my order?”, freeing up your team.

Inconsistent Customer Responses

Agents sound different, causing inconsistent experiences. AI Agents ensure tone-perfect, brand-aligned replies.

After-Hours Gap Coverage

When customers wait, frustration builds. AI Agents resolve issues 24/7, even when your team is offline.

Manual, Repetitive Tasks

Tasks like password resets and order lookups repeat endlessly. AI Agent automates them, letting agents focus on high-impact work.

Scaling Support Costs

Demand spikes mean more hires and spending. AI Agents scale instantly, handling surges without extra cost.

Language & Localization Barriers

Language barriers slow support. AI Agents respond in multiple languages, removing the need for translators.

Agent Burnout & Turnover

Repetitive work drains morale. AI Agents reduce the workload, improving agent satisfaction and retention.

Slow Response Times

Delays hurt CSAT and drive churn. Agentic AI deliver instant, accurate answers that boost satisfaction.

Regulatory & Compliance Risk

Manual handling risks errors with sensitive data. AI Agents follow secure workflows, ensuring compliance.

Ready to See How AI Agents Can Transform Your Support?

SUPERCHARGE YOUR WORKFLOW

Harness Cutting-Edge AI Features for Effortless Automation

Effortless Setup & Training

Visually map common queries like “Check order status” or “Cancel subscription” in minutes.
Quickly source your AI-powered assistant using past conversations, FAQs, or uploaded support docs.
Monitor ongoing performance as your virtual assistance handles more exchanges and becomes smarter.

Chat shows a user updating billing info with an AI Agent; a sidebar titled 'AI Chain of Thoughts' outlines the chat’s progression steps.

Seamless Task Automation

Integrate with custom APIs to automate refunds, order lookups, and account updates.
Deliver personalized replies by pulling in customer and order details without manual effort.

Omnichannel AI for Scalable Support

Deliver consistent, brand-aligned support across email, chat, social media, and more.
Scale effortlessly while maintaining quality across every customer touchpoint.

Mobile chat shows a user asking for transaction help; icons for Facebook, Gmail, WhatsApp, Instagram, Messenger, and Teams appear on the right.

On-Brand, Multilingual Communication

Pick a tone: “Friendly,” “Professional,” “Technical,” or create your own style, ensuring every reply matches your brand voice.
Support customers in over 30 languages, cutting response times by half.

Insights & Performance Tracking

Track how many conversations were auto resolved, needed assistance, or were escalated.
Generate clear reports summarizing AI Agent performance for different scenarios.

Explore

AI Agent Performance dashboard displays a pie chart of conversation categories with percentages and a line graph showing ticket trends over time.

Real-World AI Agent in Action

Transform Your Business with the Power of AI Agents

Tailored Responses

Your Agentic AI identifies the logged-in user and access their profile data to deliver responses that are personalized, relevant, and context-aware.

AI chat shows a user changing shoe color from white to red with confirmation; sidebar lists AI steps like order validation and update.

Instant Execution

Your Agentic AI doesn’t just reply-it acts. It can trigger backend workflows like refunds, updates, or lookups instantly, delivering quick resolutions.

AI interface shows a user canceling the 'Pro' plan; AI Agent confirms cancellation and refund, with detailed status info on the right panel.

On-Brand Replies

Every response reflects your brand’s tone and values, ensuring customers feel heard, understood, and supported just like they would with a human agent.

What you just saw isn’t a scripted demo -it’s how BoldDesk AI Agents really work.

Trust & Security You Can Rely On

Robust Infrastructure and Certified Compliance

Hear It from BoldDesk Users

"A Solution That Professionalizes Customer Service in Minutes"

We are a CRM platform based in Brazil, and we previously used a GitHub project to manage customer requests. BoldDesk has everything you could imagine in a customer service platform, including many features like APIs that we are yet to explore fully. It allows our clients to open and track tickets easily.

Carlos Rafael R.

"Complete platform for ticket management"

Excellent message management as well. Possibility of interface customization. Excellent permission management. Excellent rule management. Very comprehensive with various features. I trust in this product and I love it.

Alberto C.

"A great product at an affordable price"

BoldDesk is easily configurable, highly intuitive, and has many features one would only expect to have in higher priced products. Their customer support is prompt and helpful.

John S.

"Excellent tools to use"

The overall application functionality is good, UI/UX and the confifurations including automations all the other services are constantly working fine. When it comes to response & resolution for a support tickets it is very satisfactory.

Harsha R.

"A Solution That Professionalizes Customer Service in Minutes"

Carlos Rafael R.

"Complete platform for ticket management"

Alberto C.

"A great product at an affordable price"

BoldDesk is easily configurable, highly intuitive, and has many features one would only expect to have in higher priced products. Their customer support is prompt and helpful.

John S.

"Excellent tools to use"

Harsha R.

Frequently Asked Questions

What is the BoldDesk AI Agent?

An AI-powered virtual assistant that helps automate customer support, deliver instant responses, and streamline workflows using backend integrations.

How does an AI Agent improve customer service?

Offer 24/7 availability and fast query resolution. They can handle multiple requests at a time, boosting customer satisfaction and helpdesk efficiency.

How much does the BoldDesk AI Agent feature cost?

The feature is available as an add-on for the Momentum and Enterprise plans. It is priced at $0.75 per AI Agent resolution, making it affordable.

How do AI Actions work with the AI Agent?

AI Actions are triggered by the AI Agent to perform backend tasks like updating tickets, retrieving data, or modifying records. This enables fast, automated support without manual effort.

How do I integrate AI Agents into my existing systems?

You can be Integrated via APIs and connectors with systems like CRM, billing, and order management, enabling workflow automation and seamless helpdesk integration.

Can I customize the BoldDesk AI Agent feature's tone?

Yes, you can choose from tone presets like friendly, formal, or technical to match your brand’s communication style.

Can I track how well the AI Agent is performing?

Yes. BoldDesk offers an AI analytics dashboard showing auto resolved, escalated, and agent-assisted conversations, helping you optimize performance.

Are AI Agents secure to use?

Yes, they use enterprise-grade security, including encryption, authentication, and data protection compliant with international standards, ensuring secure AI interactions.

Are there any scenarios where the AI Agent won’t handle inquiries automatically?

Yes. The feature is designed for routine, rule-based requests like order lookups, subscription changes, and basic FAQs. It will not auto-resolve:

Complex troubleshooting that requires human judgment (e.g., multi-step technical fixes).
Sensitive or high‑stakes issues (e.g., billing disputes needing manager approval).

In these cases, the Agentic AI will immediately escalate the chat to a human agent.

What restrictions apply to using external integrations with Agentic AI?

The feature supports both prebuilt and custom API connections, but there are some limits:

Supported Protocols: Only REST with standard JSON responses can be consumed. SOAP or proprietary protocols require a middleware layer.
Access Controls: You must grant the AI Agent specific API keys or OAuth scopes. Agent-level permissions cannot be overridden. Any changes to your API schema may require you to re-map intents.

These guardrails ensure reliable, secure automation while keeping your support experience seamless.

Ready to Automate 70% of Your Chat Inquiries?

Deploy the BoldDesk AI Agent today and see the difference.

No credit card required

AI Agent Meet Your 24/7 AI Agents for Help Desk, Always on Duty

Where BoldDesk AI Works Best

Why AI Agents Are a Game Changer for Help Desks

Context-Aware Support Capabilities

Scale Without Sacrificing Quality

Support That Never Sleeps

End-to-End Task Automation

AI That Works

From Chaos to Clarity: Real Support Wins with AI Agents for Customer Service

Conversation Overload

Inconsistent Customer Responses

After-Hours Gap Coverage

Manual, Repetitive Tasks

Scaling Support Costs

Language & Localization Barriers

Agent Burnout & Turnover

Slow Response Times

Regulatory & Compliance Risk

Ready to See How AI Agents Can Transform Your Support?

SUPERCHARGE YOUR WORKFLOW

Harness Cutting-Edge AI Features for Effortless Automation

Real-World AI Agent in Action

Transform Your Business with the Power of AI Agents

Trust & Security You Can Rely On

Robust Infrastructure and Certified Compliance

Hear It from BoldDesk Users

Frequently Asked Questions

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