The AI Agent for Customer Service That Resolves, Not Just Deflects
The BoldDesk AI agent answers on tickets, chat, email and WhatsApp in seconds, takes real action through your APIs, and hands off to a human with full context when it should. Flat published rates — never per-resolution fees.
- No credit card required
- 15-day free trial
- Cancel anytime
Trusted by Companies of all Sizes
Backed by Syncfusion
41K+
Companies worldwide
25+
Years in business
80%
of the Fortune 500 use Syncfusion software
3M+
Tickets Migrated
Free
Migration & Onboarding
SOC 2, GDPR & HIPAA
Compliant · HIPAA with BAA
99.9%
Uptime SLA
Why teams switch AI on
Faster Answers for Customers. Less Stress for Your Team.
Everything an AI agent for customer service should do — resolve, act and escalate — without a per-resolution meter.
Answer customers instantly
Resolve repetitive questions in seconds, around the clock, without adding headcount.
Seamless human handoff
Hand complex cases to your team with full conversation context and a clear summary.
Omnichannel support
One agent across tickets, chat, email and messaging — every conversation in one inbox.
Turn conversations into conversions
Answer pre-sales questions and capture leads automatically, even when nobody is online.
Always up-to-date AI knowledge
Sync your knowledge base, files, Q&A and web pages so answers follow current policy.
Support customers in any language
The agent understands and replies in 30+ languages, matched to how the customer writes.
Deploy
Deploy Your AI Agent Across Every Channel
One agent, one set of content, one voice — wherever your customers already ask. Every conversation lands in the same unified inbox your team works from.
Tickets
The agent works the queue with your team. It picks up incoming tickets, answers from your content, and closes what it can — leaving the tickets that need judgement.
The agent reads the whole thread, applies your policies and replies from your own domain in your brand voice — as fast and reliable as any live channel.
Live chat
On your website, inside your product or in the customer portal. The agent recognises the logged-in customer and answers with their real account details.
Resolve order, booking and account questions in the app your customers open every day, in whichever language they message you in.
Social Messaging
Instagram, Facebook Messenger, Telegram and LINE. The same answers and the same tone in every inbox you're expected to watch.
Run one agent everywhere, or a separate agent per brand, product line or region — each with its own content, tone and escalation rules.
- AI Use Case Library
Watch the AI Agent Resolve a Real Support Case
Not a scripted product tour. Every video in the library is one real support scenario, start to finish — the customer's question, the agent's reasoning, the action it takes, and where it hands over.
How it works
Launch Your Support Agent in Hours
No model training, no services engagement, no separate AI platform to wire up.
Connect sources
Add your knowledge base articles, Q&A pairs, files and public web pages.
Customise behaviour
Define tone, escalation rules and what the agent should never say.
Test in the Playground
Run your real questions and read the reasoning before a customer sees an answer.
Deploy, improve weekly
Review what escalated, patch the content gap, and widen from there.
- No credit card required
Pricing maths
What a Per-Resolution Meter Costs Once the AI Starts Working
Outcome-based AI pricing looks harmless at pilot volume. Then automation works, and the bill grows at exactly the rate of your success. BoldDesk publishes flat AI rates instead — put your real numbers in.
Illustrative. The BoldDesk plan includes unlimited human agents; credits above the plan are priced at the published top-up rate of $40 per 1,000, and custom volume pricing is available. The metered vendor’s seat licences are not counted above.
No credit card required
Security & Compliance
Enterprise-Grade Security and Compliance
Protect customer data with secure infrastructure, compliance-ready controls, and enterprise-grade access management — the same controls the AI agent operates inside.
- SOC 2 Type 2 report & GDPR compliant
- AES-256 encrypted infrastructure
- SSO and IP restrictions
- Role-based access control and audit logs
- HIPAA compliance with a signed BAA (AI features are turned off for HIPAA-enabled accounts)
- Secure cloud architecture
Don't Take Our Word For It
Support teams running BoldDesk's AI agent for customer service, in their own words.
-
"BoldDesk is easily configurable, highly intuitive, and has many features one would only expect to have in higher priced products."
John S Head of Customer Support Ethos Beauty Partners -
"The overall application functionality is good, UI/UX and the configurations including automations all the other services are constantly working fine."
Harsha R Support Team Lead LTIMindtree -
"BoldDesk has everything you could imagine in a customer service platform, including many features like APIs that we are yet to explore fully."
Carlos R VP of Operations Movisis Tecnologia Limited -
“BoldDesk provided an all-in-one solution that saves time and reduces redundancy, improving the user experience and shortening ticketing time by 50%.”
Amy Syncfusion -
“Almost overnight, a problem that I've been fighting with every other day went away.”
Mike Omiccioli Apexa iQ -
“I didn't know BoldDesk one year ago, and I have discovered a very good solution. Easy to integrate. The API is very well documented”
Luc Fombonne ioteecs
The rest of the AI platform
Discover How BoldDesk AI Transforms Customer Service
This page covers the agent your customers talk to. Three more pieces work behind it — all on the same flat published rates.
Analyze tickets in the background, share context with AI agents, and automate tasks or resolve tickets.
Interact with AI to generate answers, write, summarize, translate, and respond faster.
Connect APIs, MCP servers, and business tools to automate real-world tasks.
Create reusable instructions and actions that AI agents can use to complete tasks consistently.
Frequently Asked Questions
What is an AI agent for customer service?
It's software that understands a customer's request, decides what will resolve it, and carries that out — answering, retrieving records or triggering workflows. Unlike a scripted chatbot, it reasons through multi-step requests and escalates when your rules say it should.
How is the BoldDesk AI agent priced?
Every plan includes unlimited tickets, human agents, and core AI capabilities. Advanced channels, automation, and reporting vary by plan. You choose a plan by monthly AI credit volume, and human agents are unlimited: for example, Scale AI includes 500 AI credits for $99/month billed yearly. Extra credits are $40 per 1,000. BoldDesk never charges per resolution.
Which channels does it work on?
Can it take action, or only answer?
How do we test it before customers see it?
How can we measure the AI agent's performance?
The AI Agent Performance Dashboard in Reports shows total conversations, deflection rate (conversations handled or abandoned by the AI agent without escalation to a human), escalation rate (conversations transferred to a human agent) and AI-handled hours. You can break results down by AI agent, brand, handling type and channel. The dashboard covers chat conversations handled by published AI agents.
What happens when it can't resolve something?
It escalates to a human queue with a summary, the customer record and every action already taken. Complex troubleshooting and approval-gated issues escalate by design. Read more about designing an AI-to-human handoff.
How many languages does it support?
Is our data safe?
Tenant data is isolated and encrypted. BoldDesk has a SOC 2 Type 2 report, is GDPR compliant, and supports HIPAA compliance under a signed Business Associate Agreement (BAA); AI features, including the AI agent, are turned off for HIPAA-enabled accounts. The agent only ever holds the API keys and scopes you explicitly grant.
Put an AI Agent for Customer Service in Front of Your Queue Today
Point it at your own help content, test it in the Playground, and see what your queue looks like without the easy half. If it's not right, you get 100% back within 30 days.
- No credit card required
- Unlimited Human Agents
- No Per-Resolution Fees
- 30-Day Money-Back Guarantee
- 15-Day Free Trial
- Cancel Anytime