Maxwel Odhiambo

How to reduce ticket reassignments through smart ticket distribution and workflow optimization

Webinar Recap: Cut Ticket Reassignments with Clear Ownership

Convert solved tickets to AI knowledge base workflow showing support tickets transformed into searchable knowledge articles

Turning Solved Tickets into AI Knowledge: A Practical Workflow

Human-in-the-loop AI for customer service banner showing AI automation, agent oversight, and customer support

Human-in-the-Loop AI for Customer Service: When to Use It

Improve support ownership with proactive customer care, shown by a headset, ratings, and accountability icons.

How to Improve Support Ownership for Reduced Ticket Handoffs

Banner image showing how to handle more support tickets across chat, email, and calls with smart routing

Webinar Recap: How to Handle More Support Tickets Without Hiring More Agents

Microsoft build 2026 AI customer support

Microsoft Build 2026 AI: Moving from Copilots to AI Agents

AI agents for ecommerce illustrated with chatbot, shopping app, and automated customer support system

How Ecommerce Support AI Agents Can Drive Revenue Growth in 6 Months

Scale support without burnout by combining automation, efficient teams, and smarter customer service workflows

Webinar Recap: How BoldDesk Helps Scale Support Without Burnout

Support KPIs illustration showing service metrics, response tracking, and performance improvement

Beyond Speed: Measuring Support Success with the Right KPIs in BoldDesk

Infographic showing a robot head with AI chip and a human head with a lightbulb brain connected by a cable, depicting synergy

7 AI Customer Support Implementation Mistakes and How to Fix Them

Designing SLAs that drive customer satisfaction with response time, trust, and service commitment icons

Designing SLAs That Drive Customer Satisfaction (with BoldDesk)

AI customer support agent for Shopify helping customers with orders and shopping questions

How to Build a No-Code AI Support Agent for Shopify

Illustration of ecommerce chatbots assisting online shoppers through a mobile store with cart, chat, and delivery icons

Ecommerce Chatbots: Best Tools and How to Automate Store Support

Fast replies vs customer happiness (webinar) visual showing unhappy emojis and chat lightning icons in a grid

Fast Replies Don’t Mean Happy Customers (Webinar)

A simple visual comparison of WhatsApp Business vs WhatsApp Business API for customer support teams.

WhatsApp Business vs WhatsApp Business API for Support: Key Differences

Help desk macros workflow showing automated ticket actions and templated responses in a help desk system

Best Practices for Building and Managing Help Desk Macros

BoldDesk March 2026 Release

BoldDesk March 2026 Release: Powerful Upgrades for Modern Support

Illustration comparing macro vs KB link vs custom reply with icons representing each support tool.

How to Choose Between Macros, KB Links, and Custom Replies in Support

Image of ticket triage with a robot sorting tickets on a conveyor belt and icons representing issue types and priorities

Ticket Triage Guide: How Priority, Urgency, SLAs, and Ownership Work

A customer service agent interacting with a cloud-based SaaS interface representing a modern SaaS support stack.

What Is a Modern SaaS Support Stack? How to Build and Evaluate One

Illustration of fintech customer service showing a support agent, AI agent, and financial analytics tools working together

Delivering Secure, Compliant Fintech Customer Service at Scale

How to reduce order-related tickets

How Support Teams Cut Order-Related Tickets Using BoldDesk Automation

managing support surges and ticket queues

How to Handle Support Surges, Ticket Queues, and Angry Customers (Webinar)

How Shopify and BoldDesk Integration Boosts Support Efficiency

How Shopify and BoldDesk Integration Boosts Support Efficiency

BoldDesk Celebrates Multiple Wins in G2 Winter 2026 Awards

BoldDesk® Celebrates Multiple Wins in G2 Winter 2026 Reports

Banner image showing challenges in telecom customer service, with too many tasks and messages at once.

Top 7 Challenges in Telecom Customer Service and How to Solve Them

Multi agent AI system showing multiple AI agents collaborating, sharing data, and analyzing results in a connected workflow

Understanding Multi-Agent AI Systems: Definition, Benefits, and Use Cases

one-ai-agent-vs-whole-team

Join Our Exclusive Webinar: One AI Agent vs Whole Team

customer-segmentation

Customer Segmentation: Types, Best Practices and Examples

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Net Promoter Score (NPS): Calculation and Industry Benchmarks

Agentic AI in customer experience showing autonomous AI agents collaborating to deliver personalized interactions

How Agentic AI is Transforming Customer Experience in 2026

Chatbase alternatives comparison featuring AI chatbot platforms for customer support and workflow automation

Top 12 Chatbase Alternatives for AI Customer Service in 2026

Illustration showing conversational AI for customer service enabling AI‑powered customer support chats across digital channels.

What Is Conversational AI for Customer Service? Use Cases and Benefits

customer-experience-dashboard

Customer Experience Dashboard: How to Build One That Works

Illustration of woman with headphones waving at laptop, surrounded by icons for gear, upload, tools, headset, book

After-Sales Service: Proven Tips to Keep Customers Happy

sales-support

What Is Sales Support and Why Is It Essential for Success?

Illustration of a SaaS contact us page with email, phone, and chat support options

Contact Us Page: Examples to Inspire Yours and Best Practices

Customer support team illustration highlighting service quality, performance tracking, communication, and security.

Understanding Customer Service Standards in Modern Workflows

Freshdesk pricing challenges compared with cost‑effective help desk software alternative for growing support teams

Understanding Freshdesk Pricing Plans: A Complete Guide

ive-chat-february-2025-updates

February 2025 Live Chat Release: New Features to Explore!

whatsapp-for-the-customer-service

WhatsApp for Customer Service: How to Use it Effectively in 2026

customer-enablement

Customer Enablement: Empower Your Clients for Success

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13 Best Ticketing Systems for Customer Support in 2026

Comparing BoldDesk and Zendesk pricing with yellow coin icons and green checkmark on a light purple background

Breaking Down Zendesk Pricing: How Much Does It Really Cost in 2026?

bolddesk-2024

BoldDesk in 2024: Redefining Innovation and Reliability

customer-profiling

Customer Profiling: Definition, Benefits and How to Implement It

chat-november-release

Introducing Our Live Chat Release November 2024

Customer service reporting metrics dashboard showing support performance, response trends, and data‑driven insights

Customer Service Reports: Benefits and Essential Metrics to Track

out-of-office-message

What Is an Out‑of‑Office Message in Modern Support Operations?

Small business help desk illustration with 24/7 support, ticketing dashboard, and customer service inside a smartphone.

11 Best Help Desk Software for Small Businesses in 2026

customer-service-burnout

Customer Service Burnout: Signs, Causes, and Prevention Strategies

Cross-team collaboration example showing cross-functional teams working together to achieve shared goals

How to Improve Cross-Team Collaboration Across Departments

A customer service representative with a desktop and a descriptive heading "Happy customer service week 2026"

Customer Service Week: 10 Effective Ideas to Appreciate Your Team

Person wearing a headset on a light green background with pink phone, email, user, gear, stopwatch, and chart icons

Customer Service Mindset: Benefits, Examples, and 10 Tips

Illustrations showing man with headphones, holding a watch, and message icons that are floating

SaaS Customer Support Best Practices for Scaling Customer Support Teams

Auto reply email checklist showing acknowledgment, response time, working hours, extra info, and contact options

How to Write Auto-Reply Emails: Best Practices and Templates

bolddesks-g2-summer-award-in-2024

BoldDesk Celebrates New Badges in G2 Summer 2024 Reports

What is Explicit Knowledge? The Complete Guide

What is Explicit Knowledge? The Complete Guide

Illustration showing different types of customers.

How to Identify and Handle Different Types of Customers Effectively

customer-engagement-metrics

10+ Essential Customer Engagement Metrics to Track

The Ultimate User Manual Guide: Everything You Need to Know

The Ultimate User Manual Guide: Everything You Need to Know