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Help Desk for Ecommerce & RetailGive Your Shoppers the Confidence to Buy Again

A single platform designed for ecommerce and retail teams, streamlines support with AI and automation, simplifies refund management, and upholds secure, transparent customer interactions.

  • Stress-Free Service
  • Pricing That Adapts
  • Easy, Intuitive Setup
  • Always-On Support
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Experience the benefits in just 15 minutes
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AI helpdesk for ecommerce assisting with order update from white sneakers to red sneakers, confirming size and sending delivery details.

Trusted by companies of all sizes

Turn Ecommerce Customer Service into a Growth Engine

See how ecommerce and retail brands use AI-powered help desk software to reduce response times, simplify refunds, and boost repeat purchases: all from one platform.

Faster Resolutions

Resolve order issues quickly with AI-powered automation and smart routing.

Swift Refunds

Cut refund handling time by 70% while maintaining customer trust.

Revenue Insights

Track how support drives repeat purchases and boosts customer satisfaction.

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  • No credit card required
Smiling shoppers with bags and support agent giving thumbs-up beside phone showing order confirmed for helpdesk for ecommerce.

Your Central Hub to Keep Shoppers Happy and Sales Growing

Chat interface with customer service messages and icons for WhatsApp, Instagram, and more for ecommerce customer service.

Keep Every Conversation Connected

Support shoppers across live chat, email, marketplaces, and social platforms like Facebook, Instagram, and Telegram from one unified inbox. Resolve delivery issues, recover carts, and close sales without repeating context or switching tools.
  • View full history with cart and order details to respond faster and boost conversions.
  • Engage instantly via live chat on product, cart, and account pages using an embeddable widget.
  • Let conversations flow across channels without losing context or repeating information.
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Chat screen about laptop purchase and delivery with checklist of AI actions for ecommerce help desk.

AI and Automation for Retail Success

AI speeds up resolutions and automates tasks to keep service smooth, even during peak times. Anticipate shopper needs, reduce manual work, and deliver fast, consistent support.
  • AI-powered reply suggestions help agents respond accurately and take the right actions.
  • AI Agents instantly resolve common ecommerce FAQs like order status, returns, and refund requests.
  • Smart automation prioritizes tickets, so urgent issues get faster attention.
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Empower Shoppers to Manage Orders and Returns Easily

Offer a multilingual self-service portal for tracking orders, managing returns, and updating requests. Empower customers to resolve issues independently while ensuring your team follows up when needed.
  • Customers find answers, care guides, and delivery help in one branded portal.
  • Smart articles and guides appear instantly to resolve issues before support contact.
  • Unresolved queries convert to tickets automatically for timely follow-up.
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Ecommerce help desk page showing steps to track and manage online orders with dashboard and confirmation options.

Boost Your Growth with Connected Tools and Actionable Insights

Integrate BoldDesk with ecommerce platforms (Shopify, Magento, etc.) to track performance and boost support, conversions, and customer satisfaction. Use real-time insights to streamline workflows, reduce friction, and deliver a seamless shopping experience.
  • Monitor CSAT, response time, resolution time, and ticket deflection via dashboards.
  • Discover top contact reasons and order issues through knowledge base activity (e.g., shipping delays, refund status).
  • Use insights to refine support and create smoother shopping experiences.
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Keep Every Conversation Connected

Support shoppers across chat, email, marketplaces, and social platforms like Facebook, Instagram, and Telegram from one unified inbox. Resolve delivery issues, recover carts, and close sales without repeating context or switching tools.
  • View full history with cart and order details to respond faster and boost conversions.
  • Engage instantly via live chat on product, cart, and account pages using an embeddable widget.
  • Let conversations flow across channels without losing context or repeating information
Explore Omnichannel Support right arrow
Chat interface with customer service messages and icons for WhatsApp, Instagram, and more for ecommerce customer service.

AI and Automation for Retail Success

BoldDesk AI speeds up resolutions and automates tasks to keep service smooth, even during peak times. Anticipate shopper needs, reduce manual work, and deliver fast, consistent support.
  • AI-powered reply suggestions help agents respond accurately and take the right actions.
  • AI Agents instantly resolve common ecommerce FAQs like order status, returns, and refund requests.
  • Smart automation prioritizes tickets, so urgent issues get faster attention.
Explore AI Capabilities right arrow
Chat screen about laptop purchase and delivery with checklist of AI actions for ecommerce help desk.

Empower Shoppers to Manage Orders and Returns Easily

Offer a multilingual self-service portal for tracking orders, managing returns, and updating requests. Empower customers to resolve issues independently while ensuring your team follows up when needed.
  • Customers find answers, care guides, and delivery help in one branded portal.
  • Smart articles and guides appear instantly to resolve issues before support contact.
  • Unresolved queries convert to tickets automatically for timely follow-up.
Explore Self-Service Portal right arrow
Online order management guide with six steps in a blue box for helpdesk for ecommerce.

Boost Your Growth with Connected Tools and Actionable Insights

Integrate BoldDesk with ecommerce platforms (Shopify, Magento, etc.) to track performance and boost support, conversions, and customer satisfaction. Use real-time insights to streamline workflows, reduce friction, and deliver a seamless shopping experience.
  • Monitor CSAT, response time, resolution time, and ticket deflection via dashboards.
  • Discover top contact reasons and order issues through knowledge base activity (e.g., shipping delays, refund status).
  • Use insights to refine support and create smoother shopping experiences.
Explore Sample Dashboards right arrow
Ecommerce help desk page showing steps to track and manage online orders with dashboard and confirmation options.

Bridge the Gap Between Teams and Shoppers

Enterprise-Grade Security for Ecommerce Data

  • SOC 2 Type 2 certified infrastructure uses stringent security standards
  • HIPAA & GDPR-compliant ecommerce support software safeguards personal and transactional information
  • End-to-end encryption ensures communication and data storage
  • Multi-factor authentication (MFA) offers enhanced account protection
Shield with an orange logo, surrounded by HIPAA, GDPR, and SOC compliance icons, for a secure helpdesk for ecommerce.

Ecommerce Support

How BoldDesk Works for Ecommerce Teams

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Jenna

Meet Jenna: From Missed Orders to Delighted Customers

Jenna’s ecommerce team struggled with 1,000+ daily queries over delays and low customer satisfaction.

Then she switched to BoldDesk AI.star

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Now

Jenna's team onboarded quickly with personalized workflows tailored to ecommerce needs.

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In 24 Hours

BoldDesk AI instantly handles repetitive queries like order status, returns, and shipping updates.

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In 1 Week

Customers now get instant answers via live chat, email, and a self-service portal, all in one place.

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Delighted

Now Jenna has weekends free and a support operation she's proud of.

PRICING

Flexible Plans, Clear Pricing

Find the perfect plan for your business with No hidden costs, No surprises, and No lock-ins.

Stay Connected to Customers Anytime, Anywhere

With BoldDesk’s cloud-based help desk, your Ecommerce team can stay connected and responsive, whether managing orders in the office, checking inventory in the store, or on the move.

Fully optimized for mobile, tablet, and desktop.

  • Access, manage, and resolve customer queries from iOS, Android, Mac, or Windows.
  • Track orders, handle returns, and respond to inquiries anytime, anywhere.
  • Deliver fast, secure assistance across all devices for a seamless shopping experience.
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CUSTOMER TESTIMONIALS

Don’t Take Our Word for It

“BoldDesk provided an all-in-one solution that saves time and reduces redundancy, improving the user experience and shortening ticketing time by 50%.”

Amy,

Customer Engagement Team at Syncfusion

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amy

“Almost overnight, a problem that I've been fighting with every other day went away.”

Mike Omiccioli

Apexa iQ

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mike

“I didn't know BoldDesk one year ago, and I have discovered a very good solution. Easy to integrate. The API is very well documented”

Luc Fombonne

ioteecs

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luc

"BoldDesk is easily configurable, highly intuitive, and has many features one would only expect to have in higher priced products."

John S

Head of Customer Support

Ethos Beauty Partners

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"The overall application functionality is good, UI/UX and the confifurations including automations all the other services are constantly working fine."

Harsha R

Support Team Lead

LTIMindtree

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"BoldDesk has everything you could imagine in a customer service platform, including many features like APIs that we are yet to explore fully."

Carlos R

VP of Operations

Movisis Tecnologia Limited

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Frequently Asked Questions

Your Buyers Deserve Better Support. Make It Happen

Choose the best ecommerce help desk solution to provide fast, personalized assistance and keep customers coming back while growing your online store.

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  • No credit card required.
  • Trusted by leading ecommerce brands.
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We are eager to show you the magic of BoldDesk.

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