“Almost overnight, a problem that I’ve been fighting with every other day went away.”
Challenges
Apexa iQ’s customer base was growing; in Mike’s words, the company was “picking up horsepower.” With an expanding user base, Apexa iQ needed a stable, secure platform to manage customer requests at a manageable cost. Mike first tried out a different product, but it just didn’t meet his stability and usability standards.
Results
Within a few days of running BoldDesk in a test environment, Mike was “ready to abandon the other product and move forward with BoldDesk.” Its easy-to-use platform was convenient for connecting with customers, even allowing them to log in seamlessly within Apexa iQ’s own application.
Mike especially likes the ability to customize ticket forms, which gives him and his team the ability to get tailored information about their customers’ issues. He also likes being able to reach out to the BoldDesk support staff to suggest updates, and he finds that the support team is excited for feedback.
Conclusion
Mike says BoldDesk has been “a joy to use,” and that he and the team at Apexa iQ have no plans of even researching other help desk systems. BoldDesk gives them the uncomplicated, stable help desk ticketing system they need for their growing customer base.
