AI in Slack That Gives Your Support Agents Instant Answers
With the BoldDesk AI Agent in Slack, your support agents can ask a question in any Slack conversation and get an accurate answer from your help articles, websites, and business tools. Less time searching means more time helping, so your team solves customer issues faster.
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Trusted by Companies of all Sizes
Backed by Syncfusion
41K+
Companies worldwide
25+
Years in business
80%
of the Fortune 500 use Syncfusion software
3M+
Tickets Migrated
Free
Migration & Onboarding
SOC 2, GDPR & HIPAA
Compliant · HIPAA with BAA
99.9%
Uptime SLA
Why Support Teams Choose AI in Slack
Answers Where Your Support Agents Already Work
Support agents ask each other questions in Slack all day. The BoldDesk AI Agent in Slack answers them right there, so agents don't have to search through documents, open another app, or wait for a colleague to reply.
In a channel or thread, agents just mention @BoldDesk with their question. In a personal chat, they simply type it, no command or mention needed.
The AI Agent answers using your own sources, such as help articles, FAQs, selected websites, and connected business tools, so answers stay accurate and current.
Answers appear as they're being written, so agents can start reading straight away.
The AI Agent follows what's been said in the discussion, so follow-up questions get relevant answers without repeating the details.
Answers shared in channels and threads stay visible to every agent there, so the same question doesn't get asked twice.
Agents don't have to switch between apps to find the information they need.
See It in Action
How Support Agents Use AI in Slack Every Day
An Agent Needs a Quick Product Answer
The moment: A customer asks about a feature, and the agent isn't sure of the exact steps.
With the AI Agent: The agent types the question in a personal chat with BoldDesk and gets the answer from your help articles in seconds.
The result: The customer gets the right answer quickly, and the agent never leaves Slack to look it up.
The Same Question Keeps Coming Up
The moment: An agent asks in #support-team, "What's our refund policy for annual plans?" for the third time this week.
With the AI Agent: Another agent mentions @BoldDesk in the channel, and it answers from your policy documents for everyone to see.
The result: The answer stays visible to the whole support team, and repeat questions drop.
A Ticket Discussion Needs Facts, Fast
The moment: Agents are going back and forth in a thread about a tricky customer issue and need to check how a feature actually works.
With the AI Agent: An agent asks the AI Agent in the thread. Because it follows the discussion, it answers with the context of what's already been said.
The result: Agents get the facts without breaking the conversation.
Getting Help on a Specific Message
The moment: A fellow agent posts a question that no one on shift knows the answer to.
With the AI Agent: Any agent can open the menu on that message and ask the AI Agent about it.
The result: Help on any message in just a couple of clicks.
New Support Agents Getting Up to Speed
The moment: A newly joined agent has dozens of questions about products, processes, and support policies.
With the AI Agent: They ask BoldDesk privately in a personal chat and get answers from your own knowledge.
The result: New agents ramp up faster, and senior agents spend less time answering the basics.
An Issue Needs Follow-Up
The moment: A message in a channel reveals a customer problem that needs follow-up.
With BoldDesk: The agent creates a new support ticket with a quick command, without leaving Slack.
The result: Nothing gets lost in busy channels, and every issue is tracked until it's solved.
BoldDesk Inside Slack
One AI Agent in Slack for Answers and Tickets
AI Agent
Instant Answers for Agents
- Ask the AI Agent their wayMention @BoldDesk in a channel or thread, type a question straight into a personal chat, or ask about any message from its menu.
- Connect the knowledge that mattersChoose where the AI Agent gets its answers: your BoldDesk help articles, selected web pages, and other business tools you connect.
- Find information from one placeDocumentation, FAQs, support articles, and connected tools, all searchable with a single question in Slack.
Tickets
Support Work Without Switching Apps
- Create tickets without leaving SlackStart a new support ticket with a quick command, right from Slack.
- Get updates the moment something happensKnow right away when a ticket is created, assigned, escalated, or updated. Updates stay grouped under the original conversation, so channels stay tidy.
How It Works
Set Up AI in Slack in Three Simple Steps
Step 1
Connect Slack
Link BoldDesk to your Slack workspace in a few clicks.
Step 2
Add your knowledge
Choose the help articles, web pages, and business tools the AI Agent should use for answers.
Step 3
Start asking
Your support agents ask questions and manage tickets right where they already talk.
Most teams are live in under 15 minutes.
Integrations Works With the Tools Your Team Already Uses
BoldDesk connects with Slack, Microsoft Teams, Zoom, Salesforce, Jira, HubSpot, Shopify, and more, so support fits into your existing way of working.
Customer Love
Don't Take Our Word For It
Here are a few kind words from some of our happy customers.
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"BoldDesk is easily configurable, highly intuitive, and has many features one would only expect to have in higher priced products."
John S Head of Customer Support Ethos Beauty Partners -
"The overall application functionality is good, UI/UX and the configurations including automations all the other services are constantly working fine."
Harsha R Support Team Lead LTIMindtree -
"BoldDesk has everything you could imagine in a customer service platform, including many features like APIs that we are yet to explore fully."
Carlos R VP of Operations Movisis Tecnologia Limited -
“BoldDesk provided an all-in-one solution that saves time and reduces redundancy, improving the user experience and shortening ticketing time by 50%.”
Amy Syncfusion -
“Almost overnight, a problem that I've been fighting with every other day went away.”
Mike Omiccioli Apexa iQ -
“I didn't know BoldDesk one year ago, and I have discovered a very good solution. Easy to integrate. The API is very well documented”
Luc Fombonne ioteecs
Free Migration & Onboarding
Switch to BoldDesk Without the Risk
We move your existing data for you and help your team get started, free for eligible plans. Try everything before you switch, and if you're still under contract with another tool, you won't pay for two.
Free expert-led migration
Tickets, contacts, knowledge base, and automations, rebuilt so your rules work from day one.
Review in a live sandbox
Verify everything before your team switches over. Nothing changes until you say so.
Free until your contract ends
Switch before renewal without paying for two help desks.
Guided onboarding on every plan
Most teams are productive within hours of go-live.
Secure, expert-led migration 3M+ tickets migrated - Up to 70% Savings vs Zendesk
- G2 Leader Fastest Implementation
- 30 Day Money-Back Guarantee
- Enterprise Grade Security
- 99.9% Uptime SLA
Security & Compliance
Security Your IT Team Will Approve
Your customer data is protected by the same standards trusted by large enterprises, healthcare providers, and financial companies.
- SOC 2 Type 2 report & GDPR compliant
- AES-256 encrypted infrastructure
- SSO and IP restrictions
- HIPAA compliance with a signed BAA
- Secure cloud architecture
- Role-based access control and audit logs
Frequently Asked Questions
What is AI in Slack with BoldDesk?
How does AI in Slack help customer service teams?
Who can use the AI Agent in Slack?
Where can agents use the AI Agent?
Where does the AI Agent get its answers?
Does the AI Agent understand follow-up questions?
Can other agents see the AI Agent's answers?
Can agents create support tickets from Slack?
Can customers create or manage tickets through Slack?
- Get Started
Bring AI in Slack to Your Customer Service Team
Give your support agents instant answers from your own knowledge and a faster way to handle tickets, right where the conversation happens.
- No Credit Card Required
- Easy Setup
- Live in Under 15 Minutes