Support, Right Inside Slack
Slack Help Desk Software for Faster Ticket Resolution
Connect Slack to BoldDesk and create, respond to, and close support tickets right from a channel or DM — without ever opening another tab.
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15-day free trial
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No credit card required
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See it live in 20 minutes
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15-day free trial
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No credit card required
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See it live in 20 minutes
Trusted by Companies of all Sizes
Backed by Syncfusion
41K+
Companies worldwide
25+
Years in business
80%
of the Fortune 500 use Syncfusion software
3M+
Tickets Migrated
Free
Migration & Onboarding
SOC 2, GDPR & HIPAA
Compliant
99.9%
Uptime SLA
Why Connect Slack + BoldDesk
Support That Keeps Pace With Slack
Here's what improves for your team the moment tickets and conversations live in one place.
Stay in Slack, Stay Productive
Handle customer conversations and ticket updates directly in Slack, without constantly switching between platforms.
Speed Up Resolution Times
Keep support discussions and ticket actions in one place so your team can respond faster and resolve issues sooner.
Get Requests to the Right Team Faster
Automatically route incoming requests to the appropriate support channel, ensuring the right people can take action immediately.
Prevent SLA Breaches
Receive timely reminders and escalation alerts in Slack so critical tickets get the attention they need.
Keep Context Intact
Every message, update, and decision stays connected to the ticket, giving your team full visibility from start to finish.
Keep Conversations Organized
Ticket updates are delivered as threaded Slack replies, making discussions easy to follow even as they grow.
BoldDesk Inside Slack
Support Work That Never Has to Leave Slack
Here's a closer look at how BoldDesk fits into the way your team already works.
Create Tickets from Slack
Convert any Slack message, channel conversation, or direct message into a support ticket instantly, or create a new ticket from scratch without leaving Slack.
Keep Everything in Sync
Manage tickets right from Slack by replying, adding private notes, or updating status and priority. Every change syncs instantly between Slack and BoldDesk, keeping both platforms perfectly aligned.
Real-Time Notifications
Get notified the moment tickets are created, assigned, escalated, or updated. Notifications appear directly in Slack and stay neatly threaded, so teams can collaborate without cluttering channels.
Notify the Right Teams
Send the right updates to the right channels. Customize notifications by brand, category, priority, or status to reduce noise and improve visibility.
Integrations
Stop Juggling Tools — Let Your Stack Work Together
BoldDesk works with the tools you already use — like Slack, Zoom, and Salesforce — to streamline workflows, improve communication, and boost team productivity.
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Connect Slack, Zoom, and Salesforce so support work reaches the tools your team already uses.
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Build anything else on documented REST APIs and webhooks — included on every plan, no upgrade required.
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Fit tickets into your existing workflow across email, live chat, and Microsoft Teams instead of rebuilding around the help desk.
One Plan. Every Feature. No Surprises.
No feature-gating, no forced upgrades. Every team gets the full platform from day one, whether you're running 5 agents or 1,000.
Starter
Growth
Pro
Enterprise
Just BoldDesk.
Just BoldDesk.BoldDesk (All Inclusive)
Every feature, for every team size - from 5 agents to 1000+.
$99
for 5 agents
/ month. Billed yearly
/ month. Billed yearly
| Number of Agents | Monthly (yearly billing) |
AI Credits
(Included for first 3 months)
|
|---|---|---|
| 5 |
$99
/ month
$1,188 billed yearly
≈ $20 / agent
|
500
credits / month
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| 25 |
$349
/ month
$4,188 billed yearly
≈ $14 / agent
|
1,500
credits / month
|
| 50 |
$499
/ month
$5,988 billed yearly
≈ $10 / agent
|
2,000
credits / month
|
| 100 |
$999
/ month
$11,988 billed yearly
≈ $10 / agent
|
3,000
credits / month
|
EVERYTHING INCLUDED
- Omnichannel ticketing: Email, Chat, WhatsApp, Social, Voice: 10+ channels
- Workflow automation & SLA management
- Knowledge base & customer portal
- AI Copilot & AI Agents: Flat published rates, never per-resolution fees; starter credits in every plan
- Custom roles, SSO/SAML, audit logs: No "enterprise tier" required
- Advanced reports & custom dashboards
- Free expert migration & guided onboarding
Teams switching from Zendesk or Freshdesk typically save
up to 70%
What Would Your Team Pay?
Agents costs only, billed yearly — before the incumbent's AI resolution fees and tier upgrades are added.
BoldDesk (all-inclusive)
Plan for 100 agents
$999
monthly
Zendesk Suite Professional 
$11,500
monthly. Billed yearly
Freshdesk Enterprise
$11,900
monthly. Billed yearly
Zendesk and Freshdesk pricing was cross-checked against zendesk.com/pricing and freshworks.com/freshdesk/omni/pricing (current as of July 2026). BoldDesk pricing is based on rates published at bolddesk.com/pricing.
Don't Take Our Word For It
Here are a few kind words from some of our happy customers.
Free Migration & Onboarding
Switching Help Desks, Without the Risk
Free migration, onboarding, and contract coverage are available for eligible paid subscriptions, subject to terms — contact Sales to confirm eligibility. Test everything in a live sandbox before your team makes the switch.
Free expert-led migration
Tickets, contacts, knowledge base, and automations, rebuilt so your rules work from day one.
Review in a live sandbox
Verify everything before your team switches over. Nothing changes until you say so.
Free until your contract ends
Switch before renewal without paying for two help desks.
Guided onboarding on every plan
Most teams are productive within hours of go-live.
Secure, expert-led migration
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3M+ tickets migrated
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Up to 70% Savings vs Zendesk
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G2 Leader Fastest Implementation
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30 Day Money-Back Guarantee
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Enterprise Grade Security
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99.9% Uptime SLA
Security & Compliance
Security Your IT Team Will Actually Approve
Customer data stays protected with secure infrastructure, compliance-ready controls, and enterprise-grade access management — built in, not bolted on.
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SOC 2 & GDPR compliant
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AES-256 encrypted infrastructure
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SSO and IP restrictions
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Role-based access control and audit logs
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HIPAA-ready workflows
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Secure cloud architecture
Frequently Asked Questions
Yes, agents can turn any Slack channel message, thread, or direct message into a ticket. New tickets can also be created directly within Slack whenever needed.
Yes, every ticket update is posted as a threaded reply in the original Slack conversation. This keeps discussions organized and easy to follow, even as they grow.
The Slack integration is currently built for agents only. End users cannot create or manage tickets directly through Slack.
Yes, notification rules can be tailored using filters like brand, category, priority, and status. This ensures each channel only receives updates that are relevant to it.
Ticket notifications are delivered in real time to the Slack channels and direct messages you choose. This keeps teams informed the moment a ticket is created, updated, or escalated.
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Get Started
Bring Support Into Slack
Connect BoldDesk to Slack in minutes and give your team a faster way to create, track, and close tickets — without leaving the conversation.
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No credit card required
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No Credit Card Required
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Easy Setup
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Live in Under 15 Minutes
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Two-Way Slack Sync
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No Credit Card Required
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Easy Setup
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Live in Under 15 Minutes
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Two-Way Slack Sync