BoldDesk + Slack Integration

Connect with Slack and receive notifications in chats and channels.

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Why you should integrate Slack with BoldDesk

  • Integrate BoldDesk with Slack to centralize customer communications.
  • Enhance team collaboration with shared information and tools.
  • Streamline ticket management through integration.
  • Utilize the combined features of both platforms for improved customer service.
  • Set up real-time notifications for immediate response to customer queries.
Illustration of person in green shirt pointing at chat bubbles on a Slack-like screen with a yellow ticket icon

Create tickets from Slack

  • Create a ticket in a Slack channel or chat.
  • Requesters can reply on Slack thread.
  • Support team can respond via BoldDesk.

Keep up-to-date with live notifications

  • Enable real-time alerts for ticket events to stay informed instantly.
  • Receive threaded message notifications to keep context within the ticket conversation.
  • Easily track ticket status and progress in Slack.
  • Notify assignee directly of ticket information.
Illustration of a laptop with floating icons: a stopwatch, a bell with "53," a ticket, and speech bubbles. The tone is dynamic and busy
Illustration of two computer windows with Slack and BoldDesk logos, connected to ticket, speedometer, clipboard, and chat icons

Two-way sync between Slack and BoldDesk

  • Respond to a ticket through the Slack by providing a detailed and professional reply.
  • Create a public note on the Slack for all team members to view and reference.
  • Add a private note to a ticket within Slack for internal use.
  • Modify the attributes of the ticket, such as its priority level and current status.

Customize notifications based on specific criteria

  • Enable notification settings customization for individual chats and channels.
  • Allow users to filter notifications based on brand affiliation.
  • Provide options to receive updates related to specific categories of interest.
  • Implement status update alerts to keep users informed on critical updates.
  • Ensure the delivery of pertinent information by tailoring notifications to user preferences.
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For more information on how to get started with the Slack integration

Installing And Configuring The Slack App
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Help desk software interface showing ticket updates with multi-channel icons for Facebook, WhatsApp, and Slack.