Switch from Help Scout to BoldDesk

Modern & Easy to use
Rich feature set

Highly Customizable
Free Migration

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Free and smooth migration

Our free expert migration service makes it simple to switch from Help Scout to BoldDesk.

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Get more and spend less with BoldDesk

Check out how BoldDesk compares to Help Scout with features and functionalities.

Features

Enterprise

Plus



Unlimited Contacts
Unlimited Tickets
Single Sign-On (OAuth and OpenID)
Email to Tickets
Live Chat
Omnichannel Inbox
Auto Assignment
Advanced Ticket Filters
Custom Field Display Condition
Satisfaction Surveys
Private Tickets
Workflow Automations
Contact Management
Activity/Task management
Ticket Approvals
Ticket Collaboration
Ticket Access Scope
User Access Management
SLA Management
Branding and Customization
Multi Brand Support
Multilingual Help Desk
Multilingual Knowledge Base
Brand Based Email Templates
Reports and Dashboards
Embeddable Widgets & Forms

Explore 100+ features

Features are compared with BoldDesk & Help Scout with top-tiered plans

Not Fully Satisfied With BoldDesk?

30-day money-back guarantee, no questions asked

We will refund 100% of your money within 30 days of your purchase. Email us at [email protected] and we will issue your refund immediately—no questions asked.

Enterprise grade level security & privacy

To protect your customer's data, security systems control access to your entire organization and secure your data at multiple levels. Encryption, audit logs, IP restrictions, and SSO are features that can help you in protecting your data and restricting access to only authorized users.

Single sign-on

Single sign-on with BoldDesk allows users to log in and access their help desk account with a single set of credentials by using SSO systems such as Office 365, OAuth 2.0 providers, and OpenID.

IP restrictions

IP restrictions allow you to limit the IP addresses from which your organization can access the help desk.

Password policies

Create your password policies to enforce secure, strong passwords, password rotation frequency, and password expiration to meet your security standards and policies.

Roles & permissions

Control agent's access to data by giving them certain permissions.

Ticket access scope

Specify an agent’s ticket access level when viewing tickets in the support center.

Brand-based access

Brand access allows you to limit the visibility of the tickets for agents so that they can only access tickets for specific brands.

Whitelist or blacklist senders

Accept or reject the emails received from specific senders and domains. Emails on the blacklist are blocked and are not routed to spam.

DKIM for email

DKIM signatures notify the recipient that an email is sent from an authorized domain.

Audit logs

Audit logs contain information about specific events or operations, such as access, change details, who performed an action, and so on.

Exlpore 100+ features

Test out all the features of BoldDesk

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Easy setup

80% AI Agent Automation
100+ Rich Features

No credit card required
Easy setup
80% AI Agent Automation
100+ Rich Features