Free Help Desk Migration
from Any Vendor
Moving from Zendesk, Freshdesk, Zoho Desk or any other help desk? We’ll migrate all your data for free — plus free onboarding and zero downtime.
Free
Migration
Free
Onboarding
3M+
Tickets Migrated
99.9%
Uptime SLA
Complete Data Transfer
What can be migrated to BoldDesk?
No matter which help desk you use today, we securely move the data your team depends on — so daily operations continue without a hitch.
Tickets & Conversations
Full conversation history and context, not just ticket metadata.
Public Replies & Private Notes
Customer-facing replies and internal agent notes stay intact.
Knowledge Base Articles
Help center content moves over, structure and all.
Companies & Contacts
Transfer company and contact data without losing relationships.
Attachments
Ticket-related files carried over wherever technically possible.
Tags
Ticket and knowledge base tags for filtering and reporting stay usable.
We'll Help You Switch Risk-Free
Let BoldDesk support your contract transition and migrate your help desk at zero cost.
- Free Migration
- Free Onboarding
- 3M+ Tickets Migrated
- 99.9% Uptime SLA
Free Onboarding
Go Live in Weeks, Not Months
Migration moves your data. Free onboarding rebuilds how you work, your automations, teams, and help center recreated in BoldDesk before your first ticket lands.
Rebuild your workflows
We recreate your Zendesk automations, SLA policies, ticket forms, and custom fields — so the rules your team runs on work from day one.
- Automation workflows
- SLA configuration
- Ticket forms & custom fields
Set up your team
Groups, routing rules, agent roles, and permissions are configured before anyone logs in — no rebuilding org structure mid-flight.
- Groups, teams & routing
- Agent roles & permissions
Launch with confidence
Your help center and customer portal go live, and our team walks your agents through go-live — most teams are productive within hours.
- Help center & portal setup
- Go-live guidance
Security & Compliance
Your data is handled securely throughout
Your data is handled with controlled access and secure file sharing at every step of the migration.
- SOC 2 Type 2 report & GDPR compliant
- AES-256 encrypted infrastructure
- SSO and IP restrictions
- Role-based access control and audit logs
- HIPAA compliance with a signed BAA
- Secure cloud architecture
What BoldDesk Customers Say
Feedback from businesses running their support on BoldDesk.
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"BoldDesk is easily configurable, highly intuitive, and has many features one would only expect to have in higher priced products."
John S Head of Customer Support Ethos Beauty Partners -
"The overall application functionality is good, UI/UX and the configurations including automations all the other services are constantly working fine."
Harsha R Support Team Lead LTIMindtree -
"BoldDesk has everything you could imagine in a customer service platform, including many features like APIs that we are yet to explore fully."
Carlos R VP of Operations Movisis Tecnologia Limited -
“BoldDesk provided an all-in-one solution that saves time and reduces redundancy, improving the user experience and shortening ticketing time by 50%.”
Amy Syncfusion -
“Almost overnight, a problem that I've been fighting with every other day went away.”
Mike Omiccioli Apexa iQ -
“I didn't know BoldDesk one year ago, and I have discovered a very good solution. Easy to integrate. The API is very well documented”
Luc Fombonne ioteecs
Frequently Asked Questions
Who is eligible for a free migration to BoldDesk?
Any team switching from another help desk is eligible when it purchases any BoldDesk plan. Every plan includes free data migration of your tickets, contacts, and knowledge base articles, along with free onboarding to set up your workflows and team. If you’re still under contract with your current vendor, we’ll also cover up to 6 months of your remaining contract fees (contract buyout) so you don’t pay for two help desks.
How much will this cost?
Nothing! We want to set you up for success, which includes providing you with a free migration.
How long will my migration take ?
Is there anything you can't or won't migrate?
Customers must configure the ticket, contact, and contact group fields in a migration account by comparing their existing account before migrations begin.
Our expert migration service does not include custom coding. However, you may hire a developer to take care of getting the code to work with your difficult migration procedure.
What will you move from my current provider?
BoldDesk can migrate data such as tickets, articles, tags, end users or contacts, and companies or contact groups. Records for these modules will retain the date and time of creation and modification, as well as the user who created them.
The customer must export the data from the current help desk vendor and share the file with the BoldDesk migration team.
Are migrated tickets considered in the total ticket count?
Only currently open tickets are considered for the total ticket count. Closed tickets are not considered for the total ticket count.
Is it possible to do the migration by department or team, so for a longer period of time?
BoldDesk will do free migration as a one-time activity.
A premium migration must be used for the longer migrating process. Contact us about it.
I'm still unsure if this is what I require.
Not an issue! We're here to help you. You can schedule a demo with a product expert team to learn how BoldDesk can help you grow your business.
Ready to switch? Start your free migration today
Upgrade to BoldDesk for a faster, simpler, and more cost-efficient support platform — from any vendor.
- Free Migration
- Free Onboarding
- Zero Downtime, Zero Setup Fee
- No Credit Card required