Help Desk Software with Unlimited Agents

Standard

$199 ^/month _{$2,388 billed yearly}

$249Save 20%

Includes all the features

Pro

$499^/month_{$5,988 billed yearly}

$624Save 20%

All Standard features, plus

Business

$999^{/brand /month}_{$11,988 billed yearly}

$1249Save 20%

All Pro features, plus

Usage	Standard	Pro	Business
No of Agents	Unlimited	Unlimited	Unlimited
Tickets Per Year	12,000 / year	30,000 / year	120,000 / year
Ticket Overage	$0.15 / ticket	$0.10 / ticket	$0.05 / ticket
Contacts / End-users	Unlimited	Unlimited	Unlimited

Standard

$249 ^{flat fee} _{per month}

Includes all the features

Pro

$624^{flat fee}_{per month}

All Standard features, plus

Business

$1249^{per brand}_{per month}

All Pro features, plus

Usage	Standard	Pro	Business
No of Agents	Unlimited	Unlimited	Unlimited
Tickets Per Month	1,000 / month	2,500 / month	10,000 / month
Ticket Overage	$0.15 / ticket	$0.10 / ticket	$0.05 / ticket
Contacts / End-users	Unlimited	Unlimited	Unlimited

Add-on

Free for limited time

Artificial Intelligence (Beta)

Save big with BoldDesk

Stop paying thousands of dollars per year for other tools and start saving with BoldDesk.

Unlimited Agents

How many agents do you have?

Pro

$499 ^{Flat Fee / Month} _{Billed Annually}

Unlimited Agents
Unlimited Articles
Unlimited End-users

How many agents do you have?

Agents

1000

	Price	Save
	$49	-
	$79	-
	$49	-
	$40	-

Plan comparison

Compare the features and benefits of each plan. Still unsure which plan is best for you? We're here to help

	Standard	Pro	Business

Ticket Management
Email to Tickets
Ticket History
Ticket Tags
Message Tags
Canned Responses
Split Tickets
Clone Tickets
Related Tickets
Parent-Child Tickets
Spam Tickets
Suspended Tickets
Deleted Tickets
Private Tickets
Ticket Insights
Ticket Worklog
Edit & Delete Message
Export Tickets
Forward Ticket
Merge Ticket
Lock Ticket
Ticket Sharing
Bulk Edit
Convert Ticket Message to KB
Agent Signature
Satisfaction Surveys (CSAT)
Multilingual Help Desk
Embedded Web Widgets
Embedded Web Forms
Ticket Approvals
Activity/Task Management
Category based Email Support
Attachment File storage	25 GB	100 GB	1 TB

Knowledge Base
Public Knowledge Base
Article Comments
SEO for Knowledge Base
Link KB Article in Ticket
Article Advance Filter
Show Popular, Recent, Related Articles
Estimate Read Time
Full Screen Editor
Customer Portal
Print Article
Internal or Private Knowledge Base
Multilingual Knowledge Base
Embeddable KB Widget
Article Template
Import from Word Document
Article Sections (Hierarchy)
Approval Workflow Status
Auto Save in Drafts
Article Versioning & Restore
Tag Management
Article Insights
Article Feedback
Clone Article
Share Article
Automatic Sitemap Generation
Auto Suggest Articles
Insert KB Article in Ticket Response
Article Expiration
Article Status Indicator
Knowledge Base Specific to a Contact Group
Multi-brand Knowledge Base

Automation & AI
Ticket Auto Assignment (round robin)
Event-Based Rules (Create and Update Trigger)
Time Based Rules (Time Trigger)
Number of SLA Rules	Single	Multiple	Multiple
SLA Reminder Notification
SLA Escalation Notification
Business Hours and Holidays List	Single	Multiple	Multiple
Artificial Intelligence (Beta)			Add-on

Customization
Ticket Custom Fields
Ticket Form Fields
Contact Custom Fields
Contact Group Custom Fields
Field Dependencies
Field Display Condition
Custom Views
Agent Portal Customization
Customer Portal Customization
Custom Status
Custom Agent Roles
Custom Email Template

Customer Management
Unlimited Contacts
Unlimited Contact Group
Contact Activity History
Contact Group Activity History
Contact Impersonate
Export Contacts
Export Contact Groups
Contact Custom Fields
Contact Group Custom Fields
Merge Contact
Add Contacts to Multiple Contact Groups

Help Desk
Rebranding
Custom Emails (Email to Ticket)	2	5	10
Multi-brand Help Desk			$500 / brand
Multi-brand Knowledge Base
Multi-brand with Custom Domain Mapping
Multi-brand with Custom SSL Certificate

Security
Built-In SSL
Digitally Signed Emails (DKIM) and DMARC
Email SPAM Control
Roles and Permissions
Custom Domain Mapping
Social Login Integration
Single Sign-On (OAuth and OpenID)
Advanced Password Polices
Audit Logs
Custom SSL Support

Dashboard & Reports
Support Monitoring Dashboard
Support Traffic Dashboard
SLA Dashboard
Work Log Report
Ticket Conversation Report
Export Report
CSAT Dashboard
Agent/Group Performance Dashboard
Contact/Contact Group Performance Dashboard

Integrations
Rest API Rate (Requests per Minute)	100	300	500
Webhooks

3rd Party Integrations
Zapier
JIRA
Salesforce
Azure Devops
Microsoft Teams
Shopify integration
Custom Apps
Google Drive
Microsoft OneDrive
Dropbox

Support
Email Support - 24X5
Chat Support - 24X5
Migration Assistance *

Frequently Asked Questions

What is included in the Unlimited Agents plan ?

BoldDesk offers a truly unlimited number of agents. There is no need to pay per seat, agent, user, or license.

Who is an agent ?

Support agents are essentially customer service representatives. To use the service, each agent, admin, or manager requires their own license. On any plan, you have the option to add as many agents as you want.

What happens when we reach the total ticket limit?

When you reach the ticket limit, ticket overage charges are applicable according to your plan. Additional ticket prices are calculated at the end of your billing cycle and included in your bill for the upcoming month.

Can I delete tickets to avoid exceeding the total ticket limit?

Yes, you can delete tickets to reduce the total number of tickets. However, once a ticket has been deleted it cannot be recovered. If you need to maintain your entire ticket history, you should upgrade your plan.

Are migrated tickets considered in the total ticket count?

Only currently open tickets are considered for the total ticket count. Closed tickets are not considered for the total ticket count.

What type of payment do you accept ?

Credit card payments are accepted for our subscriptions. We currently accept Visa, MasterCard, and Maestro. If your company is unable to pay by credit card, please contact us at sales@bolddesk.com to arrange an alternate payment method.

Can I upgrade or downgrade my subscription ?

You can change your subscription plan at any time. For upgrades, the change will take effect immediately and will be charged pro-rated. For downgrades, no refunds are available for the unused portion of your plan, so changes will take effect after the current billing cycle.

Can I cancel my subscription ?

You have the option to cancel your subscription at any time. However, your subscription will remain valid until the end of your billing period.

Help Desk Software with Unlimited Agents

Standard

Pro

Business

Standard

Pro

Business

Add-on

Save big with BoldDesk

Unlimited Agents

How many agents do you have?

Pro

Plan comparison

Ticket Management

Knowledge Base

Automation & AI

Customization

Customer Management

Help Desk

Security

Dashboard & Reports

Integrations

3rd Party Integrations

Support

Frequently Asked Questions