Limited Time Offer

Affordable pricing for growing businesses

Standard

$499 /month $5,988 billed yearly
$624Save 20%

Standard

$499

/month

$5,988 billed yearly

Includes these features:

MOST POPULAR

Pro

$999

/month

$11,988 billed yearly

All Standard features, plus:

Business

$1999/month$23,988 billed yearly
$2499Save 20%

Business

$1999

/month

$23,988 billed yearly

All Pro features, plus:

UsageStandardProBusiness
No of AgentsUnlimitedUnlimitedUnlimited
Tickets Per Year12,000 / year30,000 / year120,000 / year
Ticket Overage$0.10 / ticket$0.05 / ticket$0.03 / ticket
Contacts / End-usersUnlimitedUnlimitedUnlimited

Standard

$624 flat fee per month

Standard

$624

flat fee / month

Includes these features:

MOST POPULAR

Pro

$1249

flat fee / month

All Standard features, plus:

Business

$2499flat feeper month

Business​

$2499

flat fee / month

All Pro features, plus:

UsageStandardProBusiness
No of AgentsUnlimitedUnlimitedUnlimited
Tickets Per Month1,000 / month2,500 / month10,000 / month
Ticket Overage$0.10 / ticket$0.05 / ticket$0.03 / ticket
Contacts / End-usersUnlimitedUnlimitedUnlimited

Free for Startups

Our exclusive program tailored for startups gives you 10 Growth plan agents for free for your first year.

Add-on

Free for limited time.

Artificial Intelligence (Beta)

Save big with BoldDesk

Stop paying thousands of dollars per year for other tools and start saving with BoldDesk.

Unlimited Agents

How many agents do you have?

Bolddesk-logo

Pro

$999 Flat Fee / Month Billed Annually


  • tickiconUnlimited Agents
  • tickiconUnlimited Articles
  • tickiconUnlimited End-users
versus-sign

How many agents do you have?

Agents
100
1000
PriceSave
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zendesk-logo
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We're with you every step of the way

No matter what plan you choose, our services are designed to enhance the value of your investment. From onboarding to quick support, we’ve got your back.

Free Migration

Our free expert migration service makes it simple to switch from any other help desk software to BoldDesk.

Effortless Onboarding

Buying software is just the start. We're here to help you implement and use it successfully.

30-Day Money-Back Guarantee

We will refund 100% of your money within 30 days of your purchase. Email us at support@bolddesk.com and we will issue your refund immediately, no questions asked.

Plan comparison

Compare the features and benefits of each plan. Still unsure which plan is best for you? We're here to help.

StandardProBusiness
Features

Email to Tickets

TickTickTick

Ticket History

TickTickTick

Ticket Tags

TickTickTick

Message Tags

TickTickTick

Canned Responses

TickTickTick

Split Tickets

TickTickTick

Clone Tickets

TickTickTick

Related Tickets

TickTickTick

Parent-Child Tickets

TickTickTick

Spam Tickets

TickTickTick

Suspended Tickets

TickTickTick

Deleted Tickets

TickTickTick

Private Tickets

TickTickTick

Ticket Insights

TickTickTick

Ticket Worklog

TickTickTick

Edit & Delete Message

TickTickTick

Export Tickets

TickTickTick

Forward Ticket

No markTickTick

Merge Ticket

No markTickTick

Lock Ticket

No markTickTick

Ticket Sharing

No markTickTick

Bulk Edit

No markTickTick

Convert Ticket Message to KB

No markTickTick

Agent Signature

No markTickTick

Satisfaction Surveys (CSAT)

No markTickTick

Multilingual Help Desk

No markTickTick

Embedded Web Widgets

No markTickTick

Embedded Web Forms

No markTickTick

Ticket Approvals

No markNo markTick

Activity/Task Management

No markNo markTick

Category-Based Email Support

No markNo markTick

Attachment File Storage

25 GB100 GB1 TB

Public Knowledge Base

TickTickTick

Article Comments

TickTickTick

SEO for Knowledge Base

TickTickTick

Link KB Article in Ticket

TickTickTick

Article Advance Filter

TickTickTick

Show Popular, Recent, Related Articles

TickTickTick

Estimate Read Time

TickTickTick

Full Screen Editor

TickTickTick

Customer Portal

TickTickTick

Print Article

TickTickTick

Internal or Private Knowledge Base

No markTickTick

Multilingual Knowledge Base

No markTickTick

Embeddable KB Widget

No markTickTick

Article Template

No markTickTick

Manage KB Tags

No markTickTick

Import from Word Document

No markTickTick

Article Sections (Hierarchy)

No markTickTick

Approval Workflow Status

No markTickTick

Auto Save in Drafts

No markTickTick

Article Versioning & Restore

No markTickTick

Tag Management

No markTickTick

Article Insights

No markTickTick

Article Feedback

No markTickTick

Clone Article

No markTickTick

Share Article

No markTickTick

Automatic Sitemap Generation

No markTickTick

Auto Suggest Articles

No markTickTick

Insert KB Article in Ticket Response

No markTickTick

Article Expiration

No markTickTick

Article Status Indicator

No markTickTick

Knowledge Base Specific to a Contact Group

No markNo markTick

Multibrand Knowledge Base

No markNo markTick

 

Ticket Auto Assignment (Round Robin)

TickTickTick

Event-Based Rules (Create and Update Trigger)

No markTickTick

Time Based Rules (Time Trigger)

No markTickTick

Number of SLA Rules

SingleMultipleMultiple

SLA Reminder Notification

No markTickTick

SLA Escalation Notification

No markTickTick

Business Hours and Holidays List

SingleMultipleMultiple

Artificial Intelligence (Beta)

No markNo markAdd-on

 

Ticket Custom Fields

TickTickTick

Ticket Form Fields

TickTickTick

Contact Custom Fields

No markTickTick

Contact Group Custom Fields

No markNo markTick

Field Dependencies

TickTickTick

Field Display Condition

TickTickTick

Agent Portal Customization

TickTickTick

Customer Portal Customization

TickTickTick

Custom Ticket Views

TickTickTick

Custom Ticket Status

No markTickTick

Custom Agent Roles

No markTickTick

Custom Agent Status

No markTickTick

Custom Email Template

No markTickTick

Unlimited Contacts

TickTickTick

Unlimited Contact Group

TickTickTick

Import Contacts

TickTickTick

Import Contact Groups

TickTickTick

Contact Activity History

TickTickTick

Contact Group Activity History

TickTickTick

Contact Impersonate

TickTickTick

Export Contacts

TickTickTick

Export Contact Groups

TickTickTick

Contact Custom Fields

No markTickTick

Contact Group Custom Fields

No markTickTick

Merge Contact

No markTickTick

Add Contacts to Multiple Contact Groups

No markNo markTick

Rebranding

TickTickTick

Custom Emails (Email to Ticket)

2510

Multibrand Help Desk

No markNo mark5 brands

Multibrand Knowledge Base

No markNo markTick

Multibrand with Custom Domain Mapping

No markNo markTick

Multibrand with Custom SSL Certificate

No markNo markTick

SOC 2 ® Type II Compliance

TickTickTick

Built-In SSL

TickTickTick

Digitally Signed Emails (DKIM) and DMARC

TickTickTick

Email Spam Control

TickTickTick

Roles and Permissions

TickTickTick

Custom Domain Mapping

TickTickTick

Social Login Integration

TickTickTick

Single Sign-On (OAuth and OpenID)

No markTickTick

Advanced Password Policies

No markTickTick

Audit Logs

No markTickTick

Custom SSL Support

No markTickTick

Support Monitoring Dashboard

TickTickTick

Support Traffic Dashboard

TickTickTick

SLA Dashboard

TickTickTick

Work Log Report

TickTickTick

Ticket Conversation Report

TickTickTick

Export Report

TickTickTick

CSAT Dashboard

No markTickTick

Agent/Group Performance Dashboard

No markTickTick

Contact/Contact Group Performance Dashboard

No markTickTick

Rest API Rate (Requests per Minute)

100300500

Webhooks

No markTickTick

Zapier

TickTickTick

JIRA

No markTickTick

Salesforce

No markTickTick

Azure DevOps

No markTickTick

Microsoft Teams

No markTickTick

Slack 

No markTickTick

Shopify 

No markTickTick

Custom Apps

No markTickTick

Google Drive

No markTickTick

Microsoft OneDrive

No markTickTick

Dropbox

No markTickTick

Email Support – 24X5

TickTickTick

Chat Support – 24X5

TickTickTick

Migration Assistance

No markTickTick

Frequently Asked Questions

BoldDesk offers a truly unlimited number of agents. There is no need to pay per seat, agent, user, or license.

Support agents are essentially customer service representatives. To use the service, each agent, admin, or manager requires their own license. On any plan, you have the option to add as many agents as you want.

When you reach the ticket limit, ticket overage charges are applicable according to your plan. Additional ticket prices are calculated at the end of your billing cycle and included in your bill for the upcoming month.

Yes, you can delete tickets to reduce the total number of tickets. However, once a ticket has been deleted it cannot be recovered. If you need to maintain your entire ticket history, you should upgrade your plan.

Only currently open tickets are considered for the total ticket count. Closed tickets are not considered for the total ticket count.

Credit card payments are accepted for our subscriptions. We currently accept Visa, MasterCard, and Maestro. If your company is unable to pay by credit card, please contact us at sales@bolddesk.com to arrange an alternate payment method.

You can change your subscription plan at any time. For upgrades, the change will take effect immediately and will be charged pro-rated. For downgrades, no refunds are available for the unused portion of your plan, so changes will take effect after the current billing cycle.

You have the option to cancel your subscription at any time. However, your subscription will remain valid until the end of your billing period.

You have the option to cancel your subscription at any time. However, your subscription will remain valid until the end of your billing period.