Save 20%
Save up to 20% when you select yearly billing
MOST POPULAR
All Standard features, plus
All Pro features, plus
Usage |
Standard |
Pro |
Business |
---|---|---|---|
No of Agents |
Unlimited | Unlimited | Unlimited |
Tickets Per Year |
12,000 / year | 30,000 / year | 120,000 / year |
Ticket Overage |
$0.15 / ticket | $0.10 / ticket | $0.05 / ticket |
Contacts / End-users |
Unlimited | Unlimited | Unlimited |
MOST POPULAR
All Standard features, plus
All Pro features, plus
Usage |
Standard |
Pro |
Business |
---|---|---|---|
No of Agents |
Unlimited | Unlimited | Unlimited |
Tickets Per Month |
1,000 / month | 2,500 / month | 10,000 / month |
Ticket Overage |
$0.15 / ticket | $0.10 / ticket | $0.05 / ticket |
Contacts / End-users |
Unlimited | Unlimited | Unlimited |
Save up to 20% when you select yearly billing
Compare the features and benefits of each plan. Still unsure which plan is best for you?
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Ticket Management |
Standard |
Pro |
Business |
---|---|---|---|
Email to Tickets |
|||
Ticket History |
|||
Ticket Tags |
|||
Message Tags |
|||
Canned Responses |
|||
Split Tickets |
|||
Clone Tickets |
|||
Related Tickets |
|||
Parent-Child Tickets |
|||
Spam Tickets |
|||
Suspended Tickets |
|||
Deleted Tickets |
|||
Private Tickets |
|||
Ticket Insights |
|||
Ticket Worklog |
|||
Edit & Delete Message |
|||
Merge Ticket |
|||
Lock Ticket |
|||
Ticket Sharing |
|||
Export Tickets |
|||
Bulk Edit |
|||
Convert Ticket Message to KB |
|||
Satisfaction Surveys (CSAT) |
|||
Embedded Web Widgets |
|||
Embedded Web Forms |
|||
Category based Email Support |
|||
Attachment File storage |
25 GB | 100 GB | 1 TB |
Knowledge Base |
Standard |
Pro |
Business |
---|---|---|---|
Public Knowledge Base |
|||
Article Comments |
|||
SEO for Knowledge Base |
|||
Link KB Article in Ticket |
|||
Article Advance Filter |
|||
Show Popular, Recent, Related Articles |
|||
Estimate Read Time |
|||
Full Screen Editor |
|||
Customer Portal |
|||
Print Article |
|||
Internal or Private Knowledge Base |
|||
Article Template |
|||
Article Sections (Hierarchy) |
|||
Approval Workflow Status |
|||
Auto Save in Drafts |
|||
Article Versioning & Restore |
|||
Tag Management |
|||
Article Insights |
|||
Article Feedback |
|||
Clone Article |
|||
Share Article |
|||
Automatic Sitemap Generation |
|||
Auto Suggest Articles |
|||
Insert KB Article in Ticket Response |
|||
Article Expiration |
|||
Article Status Indicator |
|||
Knowledge Base Specific to a Contact Group |
|||
Multi-brand Knowledge Base |
|||
Automation & SLA |
Standard |
Pro |
Business |
---|---|---|---|
Ticket Auto Assignment (round robin) |
|||
Event-Based Rules (Create and Update Trigger) |
|||
Time Based Rules (Time Trigger) |
|||
Number of SLA Rules |
Single | Multiple | Multiple |
SLA Reminder Notification |
|||
SLA Escalation Notification |
|||
Business Hours and Holidays List |
Single | Multiple | Multiple |
Customization |
Standard |
Pro |
Business |
---|---|---|---|
Ticket Custom Fields |
|||
Ticket Form Fields |
|||
Contact Custom Fields |
|||
Contact Group Custom Fields |
|||
Field Dependencies |
|||
Field Display Condition |
|||
Custom Views |
|||
Agent Portal Customization |
|||
Customer Portal Customization |
|||
Custom Status |
|||
Custom Agent Roles |
|||
Custom Email Template |
Customer Management |
Standard |
Pro |
Business |
---|---|---|---|
Unlimited Contacts |
|||
Unlimited Contact Group |
|||
Contact Activity History |
|||
Contact Group Activity History |
|||
Contact Custom Fields |
|||
Contact Group Custom Fields |
|||
Contact Impersonate |
|||
Merge Contact |
|||
Add Contacts to Multiple Contact Groups |
Help Desk |
Standard |
Pro |
Business |
---|---|---|---|
Rebranding |
|||
Custom Emails (Email to Ticket) |
2 | 5 | 10 |
Multi-brand Help Desk |
$200 / brand | ||
Multi-brand Knowledge Base |
|||
Multi-brand with Custom Domain Mapping |
|||
Multi-brand with Custom SSL Certificate |
Security |
Standard |
Pro |
Business |
---|---|---|---|
Built-In SSL |
|||
Digitally Signed Emails (DKIM) and DMARC |
|||
Email SPAM Control |
|||
Roles and Permissions |
|||
Custom Domain Mapping |
|||
Social Login Integration |
|||
Single Sign-On (OAuth and OpenID) |
|||
Advanced Password Polices |
|||
Audit Logs |
|||
Custom SSL Support |
Dashboard & Reports |
Standard |
Pro |
Business |
---|---|---|---|
Support Monitoring Dashboard |
|||
Support Traffic Dashboard |
|||
SLA Dashboard |
|||
Work Log Report |
|||
Ticket Conversation Report |
|||
CSAT Dashboard |
|||
Agent/Group Performance Dashboard |
|||
Export Report |
Integrations |
Standard |
Pro |
Business |
---|---|---|---|
Rest API Rate (Requests per Minute) |
100 | 300 | 500 |
Webhooks |
3rd Party Integrations |
Standard |
Pro |
Business |
---|---|---|---|
Zapier |
|||
JIRA |
|||
Salesforce |
|||
Custom Apps |
|||
Google Drive |
|||
Dropbox |
Support |
Standard |
Pro |
Business |
---|---|---|---|
Email Support - 24X5 |
|||
Chat Support - 24X5 |
|||
Migration Assistance * |
|||
BoldDesk offers a truly unlimited number of agents. There is no need to pay per seat, agent, user, or license.
Support agents are essentially customer service representatives. To use the service, each agent, admin, or manager requires their own license. On any plan, you have the option to add as many agents as you want.
Your 15-day free trial gives you full access to all the features of your chosen BoldDesk plan. After the trial period, your data will be retained for 7 days to help upgrade your plan.
Credit card payments are accepted for our subscriptions. We currently accept Visa, MasterCard, and Maestro. If your company is unable to pay by credit card, please contact us at sales@bolddesk.com to arrange an alternate payment method.
You can change your subscription plan at any time. For upgrades, the change will take effect immediately and will be charged pro-rated. For downgrades, no refunds are available for the unused portion of your plan, so changes will take effect after the current billing cycle.
You have the option to cancel your subscription at any time. However, your subscription will remain valid until the end of your billing period.
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