What's New  Explore the new updates and features of BoldDesk in our May release.  Learn More.

Affordable pricing for growing businesses

Save Upto 20%


$799 / month $9,588 billed yearly

Includes these features


$1499 / month $17,988 billed yearly

All Essential features, plus:


Talk to us

Scalable pricing model tailored for your team

All Pro features, plus:

No of AgentsUnlimitedUnlimitedUnlimited
No of Contacts / End-usersUnlimitedUnlimitedUnlimited
Tickets Per Year12,000 / year30,000 / year1,20,000 / year
Activities/Task Per Year60,000 / year
Ticket Overage$0.05 / ticket$0.03 / ticket$0.02 / ticket


$999 / flat fee / month

Includes these features:


$1874 / flat fee / month

All Essential features, plus:


Talk to us

Scalable pricing model tailored for your team

All Pro features, plus:

No of AgentsUnlimitedUnlimitedUnlimited
No of Contacts / End-usersUnlimitedUnlimitedUnlimited
Tickets Per month1,000 / month2,500 / month10,000 / month
Activities/Task Per month5,000 / month
Ticket Overage$0.05 / ticket$0.03 / ticket$0.02 / ticket

Free for startups

Our exclusive program tailored for startups gives you 10 Growth plan agents for free for your first year.

Save big with BoldDesk

Stop paying thousands of dollars per year for other tools and start saving with BoldDesk.

Unlimited Agents

How many agents do you have?



$1499 Flat Fee / Month Billed Annually

  • tickiconUnlimited Agents
  • tickiconUnlimited Articles
  • tickiconUnlimited End-users

How many agents do you have?


We're with you every step of the way

No matter what plan you choose, our services are designed to enhance the value of your investment. From onboarding to quick support, we’ve got your back.

Free Migration

Our free expert migration service makes it simple to switch from any other help desk software to BoldDesk.

Effortless Onboarding

Buying software is just the start. We're here to help you implement and use it successfully.

30-Day Money-Back Guarantee

We will refund 100% of your money within 30 days of your purchase. Email us at support@bolddesk.com and we will issue your refund immediately, no questions asked.

 Plan comparison

Compare the features and benefits of each plan. Still unsure which plan is best for you? We're here to help.


Email to Tickets

Ticket History

Ticket Tags

Message Tags

Canned Responses

Split Tickets

Clone Tickets

Related Tickets

Parent-Child Tickets

Spam Tickets

Suspended Tickets

Delete Tickets

Private Tickets

Ticket Insights

Ticket Worklog

Edit & Delete Message

Export Tickets

Embedded Web Widgets

Embedded Web Forms

Merge Ticket

Lock Ticket

Ticket Access Scope

Bulk Edit

Ticket Sharing

Forward Ticket

Convert Ticket Message to KB

Agent Signature

Satisfaction Surveys (CSAT)

Multilingual Help Desk

Agent Shifts

Ticket Approvals

Category-Based Email Support

Attachment File Storage

100GB500 GB1 TB

Unlimited Articles

Public Knowledge Base

Internal or Private Knowledge Base

Article Comments

SEO for Knowledge Base

Link KB in Ticket

Article Advance Filter

Show Popular, Recent, Related Articles

Estimate Read Time

Full Screen Editor

Customer Portal

Print Article

Auto Suggest Articles

Article Reordering

Auto Save in Drafts

Article Insights

Clone Article

Share Article

Embeddable KB Widget

Article Expiration

Article Status Indicator

Import from Word Document

Article Sections (Hierarchy)

Approval Workflow Status

Article Feedback

Automatic Sitemap Generation

Article Versioning & Restore

Convert ticket response to article

Tag Management

Multilingual Knowledge Base

Article Template

Manage KB Tags

Knowledge Base Specific to a Contact Group

Multibrand Knowledge Base

Automation Rules on Ticket Creation

Automation Rules on Ticket Updates

Time Based Automation

Conditional Ticket Fields

Round Robin Ticket Assignment

Load Based Ticket Assignment

SLA Management


Business Hours


SLA Reminder Notification

SLA Escalation Notification

Holidays List


Ticket Custom Fields

Ticket Form Fields

Field Dependencies

Field Display Condition

Agent Portal Customization

Customer Portal Customization

Custom Email Template

Custom Ticket Views

Custom Ticket Status

Custom Agent Roles

Custom Agent Status

Contact Custom Fields Status

Contact Group Custom Fields

Unlimited Activities

Activity Worklog

Clone Activity


Email Delivery Status

Activity History

Custom Activity Type

Unlimited Contacts

Unlimited Contact Group

Import Contacts

Import Contact Groups

Contact Activity History

Contact Group Activity History

Contact Impersonate

Export Contacts

Export Contact Groups

Contact Custom Fields

Contact Group Custom Fields

Merge Contact

Add Contacts to Multiple Contact Groups


Custom Emails (Email to Ticket)


Multibrand Help Desk

5 brands

Multibrand Knowledge Base

Multibrand with Custom Domain Mapping

Multibrand with Custom SSL Certificate

Single Sign-On (OAuth and OpenID)

Two-Factor Authentication (2FA)

Social Login Integration

Advanced Password Polices

SOC 2 ® Type II Compliance

IP Range Restriction

Built-In SSL

Custom Domain Mapping

Custom Email Server

Digitally Signed Emails (DKIM) and DMARC

Email Spam Control

Roles and Permissions

Audit Logs

Support Monitoring Dashboard

Support Traffic Dashboard

SLA Dashboard

Work Log Report

Ticket Conversation Report

Export Report

Ticket Metrics Report

Agent/Group Performance Dashboard

Contact/Contact Group Performance Dashboard

CSAT Dashboard

Rest API Rate (Requests per Minute)







Microsoft Teams



Google Drive

Microsoft OneDrive


Custom Apps

Azure DevOps

Azure AD (Microsoft Entra ID)

Exotel (Ameyo)

BoldDesk for iOS

BoldDesk for Android

Knowledge Base

Email Support – 24X5

Chat Support – 24X5

Option to Choose your Data Centre Location

Migration Assistance

Custom Success Manager

Frequently Asked Questions

BoldDesk’s Unlimited Agents plan truly supports an unlimited number of agents. There is no need to pay per seat, agent, user, or license. For deployments up to 1,000 agents, a shared instance is used. For deployments larger than 1,000 agents, a dedicated instance is provisioned, which incurs additional costs.

Support agents are essentially customer service representatives. To use the service, each agent, admin, or manager requires their own license. On any plan, you have the option to add as many agents as you want.

When you reach the ticket limit, ticket overage charges are applicable according to your plan. Additional ticket prices are calculated at the end of your billing cycle and included in your bill for the upcoming month.

No, deleted tickets are considered in the total ticket count. However, once a ticket has been deleted, it cannot be recovered.

Only currently open tickets are considered for the total ticket count. Closed tickets are not considered for the total ticket count.

Credit card payments are accepted for our subscriptions. We currently accept Visa, MasterCard, and Maestro. If your company is unable to pay by credit card, please contact us at sales@bolddesk.com to arrange an alternate payment method.

You can change your subscription plan at any time. For upgrades, the change will take effect immediately and will be charged pro-rated. For downgrades, no refunds are available for the unused portion of your plan, so changes will take effect after the current billing cycle.

You have the option to cancel your subscription at any time. However, your subscription will remain valid until the end of your billing period.

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