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Affordable pricing for growing businesses
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- Free 15-day trial
- No card required
- 30-day money-back guarantee
Standard
Standard
$499
/month
$5,988 billed yearly
- Unlimited Agents
- Unlimited Articles
- 12,000 Tickets / Year
- Unlimited End-users
Includes these features:
- Email ticketing
- Knowledge base
- Ticket auto assignment
- Custom ticket fields
- SLA management
- Custom views
- Canned response
- Custom domain
- REST API & Webhooks
MOST POPULAR
Pro
$999
/month
$11,988 billed yearly
- Unlimited Agents
- Unlimited Articles
- 30,000 Tickets / Year
- Unlimited End-users
All Standard features, plus:
- Workflow automation
- CSAT surveys
- Multilingual help desk
- Multilingual knowledge base
- Agent signature
- Single sign-on (OAuth and OpenID)
- SLA notification
- Custom email templates
- Web widgets and web forms
Business
Business
$1999
/month
$23,988 billed yearly
- Unlimited Agents
- Unlimited Articles
- 120,000 Tickets / Year
- Unlimited End-users
All Pro features, plus:
- Multibrand help desk
- Multibrand knowledge base
- Ticket approvals
- Activity/task management
- Artificial intelligence add-on (beta)
- Add contacts to multiple contact groups
- Brand-specific custom email templates
Usage | Standard | Pro | Business |
---|---|---|---|
No of Agents | Unlimited | Unlimited | Unlimited |
Tickets Per Year | 12,000 / year | 30,000 / year | 120,000 / year |
Ticket Overage | $0.10 / ticket | $0.05 / ticket | $0.03 / ticket |
Contacts / End-users | Unlimited | Unlimited | Unlimited |
Standard
Standard
$624
flat fee / month
- Unlimited Agents
- Unlimited Articles
- 1,000 Tickets / Month
- Unlimited End-users
Includes these features:
- Email ticketing
- Knowledge base
- Ticket auto assignment
- Custom ticket fields
- SLA management
- Custom views
- Canned response
- Custom domain
- REST API & Webhooks
MOST POPULAR
Pro
$1249
flat fee / month
- Unlimited Agents
- Unlimited Articles
- 2,500 Tickets / Month
- Unlimited End-users
All Standard features, plus:
- Workflow automation
- CSAT surveys
- Multilingual help desk
- Multilingual knowledge base
- Agent signature
- Single sign-on (OAuth and OpenID)
- SLA notification
- Custom email templates
- Web widgets and web forms
Business
Business
$2499
flat fee / month
- Unlimited Agents
- Unlimited Articles
- 10,000 Tickets / Month
- Unlimited End-users
All Pro features, plus:
- Multibrand help desk
- Multibrand knowledge base
- Ticket approvals
- Activity/task management
- Artificial intelligence add-on (beta)
- Add contacts to multiple contact groups
- Brand-specific custom email templates
Usage | Standard | Pro | Business |
---|---|---|---|
No of Agents | Unlimited | Unlimited | Unlimited |
Tickets Per Month | 1,000 / month | 2,500 / month | 10,000 / month |
Ticket Overage | $0.10 / ticket | $0.05 / ticket | $0.03 / ticket |
Contacts / End-users | Unlimited | Unlimited | Unlimited |
Free for Startups
Our exclusive program tailored for startups gives you 10 Growth plan agents for free for your first year.
Add-on
Free for limited time.
Artificial Intelligence (Beta)
- Autogenerate Ticket Response
- SEO Title Recommender
- Rephrase, Correct Grammar, Elaborate, and Shorten Ticket Response
- Ticket Summarizer
- SEO Description Recommender
- Rephrase, Correct Grammar, Elaborate, and Shorten KB Articles
- Article Summarizer
- Create KB Article
Save big with BoldDesk
Stop paying thousands of dollars per year for other tools and start saving with BoldDesk.
Unlimited Agents
How many agents do you have?
We're with you every step of the way
No matter what plan you choose, our services are designed to enhance the value of your investment. From onboarding to quick support, we’ve got your back.
Free Migration
Our free expert migration service makes it simple to switch from any other help desk software to BoldDesk.
Effortless Onboarding
Buying software is just the start. We're here to help you implement and use it successfully.
Get Started
30-Day Money-Back Guarantee
We will refund 100% of your money within 30 days of your purchase. Email us at support@bolddesk.com and we will issue your refund immediately, no questions asked.
Plan comparison
Compare the features and benefits of each plan. Still unsure which plan is best for you? We're here to help.
Email to Tickets | |||
Ticket History | |||
Ticket Tags | |||
Message Tags | |||
Canned Responses | |||
Split Tickets | |||
Clone Tickets | |||
Related Tickets | |||
Parent-Child Tickets | |||
Spam Tickets | |||
Suspended Tickets | |||
Deleted Tickets | |||
Private Tickets | |||
Ticket Insights | |||
Ticket Worklog | |||
Edit & Delete Message | |||
Export Tickets | |||
Forward Ticket | |||
Merge Ticket | |||
Lock Ticket | |||
Ticket Sharing | |||
Bulk Edit | |||
Convert Ticket Message to KB | |||
Agent Signature | |||
Satisfaction Surveys (CSAT) | |||
Multilingual Help Desk | |||
Embedded Web Widgets | |||
Embedded Web Forms | |||
Ticket Approvals | |||
Activity/Task Management | |||
Category-Based Email Support | |||
Attachment File Storage | 25 GB | 100 GB | 1 TB |
Public Knowledge Base | |||
Article Comments | |||
SEO for Knowledge Base | |||
Link KB Article in Ticket | |||
Article Advance Filter | |||
Show Popular, Recent, Related Articles | |||
Estimate Read Time | |||
Full Screen Editor | |||
Customer Portal | |||
Print Article | |||
Internal or Private Knowledge Base | |||
Multilingual Knowledge Base | |||
Embeddable KB Widget | |||
Article Template | |||
Manage KB Tags | |||
Import from Word Document | |||
Article Sections (Hierarchy) | |||
Approval Workflow Status | |||
Auto Save in Drafts | |||
Article Versioning & Restore | |||
Tag Management | |||
Article Insights | |||
Article Feedback | |||
Clone Article | |||
Share Article | |||
Automatic Sitemap Generation | |||
Auto Suggest Articles | |||
Insert KB Article in Ticket Response | |||
Article Expiration | |||
Article Status Indicator | |||
Knowledge Base Specific to a Contact Group | |||
Multibrand Knowledge Base |
Ticket Auto Assignment (Round Robin) | |||
Event-Based Rules (Create and Update Trigger) | |||
Time Based Rules (Time Trigger) | |||
Number of SLA Rules | Single | Multiple | Multiple |
SLA Reminder Notification | |||
SLA Escalation Notification | |||
Business Hours and Holidays List | Single | Multiple | Multiple |
Artificial Intelligence (Beta) | Add-on |
Ticket Custom Fields | |||
Ticket Form Fields | |||
Contact Custom Fields | |||
Contact Group Custom Fields | |||
Field Dependencies | |||
Field Display Condition | |||
Agent Portal Customization | |||
Customer Portal Customization | |||
Custom Ticket Views | |||
Custom Ticket Status | |||
Custom Agent Roles | |||
Custom Agent Status | |||
Custom Email Template |
Unlimited Contacts | |||
Unlimited Contact Group | |||
Import Contacts | |||
Import Contact Groups | |||
Contact Activity History | |||
Contact Group Activity History | |||
Contact Impersonate | |||
Export Contacts | |||
Export Contact Groups | |||
Contact Custom Fields | |||
Contact Group Custom Fields | |||
Merge Contact | |||
Add Contacts to Multiple Contact Groups |
Rebranding | |||
Custom Emails (Email to Ticket) | 2 | 5 | 10 |
Multibrand Help Desk | 5 brands | ||
Multibrand Knowledge Base | |||
Multibrand with Custom Domain Mapping | |||
Multibrand with Custom SSL Certificate |
SOC 2 ® Type II Compliance | |||
Built-In SSL | |||
Digitally Signed Emails (DKIM) and DMARC | |||
Email Spam Control | |||
Roles and Permissions | |||
Custom Domain Mapping | |||
Social Login Integration | |||
Single Sign-On (OAuth and OpenID) | |||
Advanced Password Policies | |||
Audit Logs | |||
Custom SSL Support |
Support Monitoring Dashboard | |||
Support Traffic Dashboard | |||
SLA Dashboard | |||
Work Log Report | |||
Ticket Conversation Report | |||
Export Report | |||
CSAT Dashboard | |||
Agent/Group Performance Dashboard | |||
Contact/Contact Group Performance Dashboard |
Rest API Rate (Requests per Minute) | 100 | 300 | 500 |
Webhooks |
Zapier | |||
JIRA | |||
Salesforce | |||
Azure DevOps | |||
Microsoft Teams | |||
Slack | |||
Shopify | |||
Custom Apps | |||
Google Drive | |||
Microsoft OneDrive | |||
Dropbox |
Email Support – 24X5 | |||
Chat Support – 24X5 | |||
Migration Assistance |
Frequently Asked Questions
BoldDesk offers a truly unlimited number of agents. There is no need to pay per seat, agent, user, or license.
Support agents are essentially customer service representatives. To use the service, each agent, admin, or manager requires their own license. On any plan, you have the option to add as many agents as you want.
When you reach the ticket limit, ticket overage charges are applicable according to your plan. Additional ticket prices are calculated at the end of your billing cycle and included in your bill for the upcoming month.
Yes, you can delete tickets to reduce the total number of tickets. However, once a ticket has been deleted it cannot be recovered. If you need to maintain your entire ticket history, you should upgrade your plan.
Only currently open tickets are considered for the total ticket count. Closed tickets are not considered for the total ticket count.
Credit card payments are accepted for our subscriptions. We currently accept Visa, MasterCard, and Maestro. If your company is unable to pay by credit card, please contact us at sales@bolddesk.com to arrange an alternate payment method.
You can change your subscription plan at any time. For upgrades, the change will take effect immediately and will be charged pro-rated. For downgrades, no refunds are available for the unused portion of your plan, so changes will take effect after the current billing cycle.
You have the option to cancel your subscription at any time. However, your subscription will remain valid until the end of your billing period.
You have the option to cancel your subscription at any time. However, your subscription will remain valid until the end of your billing period.