Help Desk Software with Unlimited Agents
- Free 15-day trial
- Cancel anytime
- No card required
Standard
- Unlimited Agents
- Unlimited Articles
- 12,000 Tickets / Year
- Unlimited End-users
Includes all the features
- Email ticketing
- Knowledge base
- Ticket auto assignment
- Custom ticket fields
- SLA management
- Custom views
- Canned response
- Custom domain
- REST API & Webhooks
MOST POPULAR
Pro
- Unlimited Agents
- Unlimited Articles
- 30,000 Tickets / Year
- Unlimited End-users
All Standard features, plus
- Workflow Automation
- CSAT surveys
- Multilingual help desk
- Multilingual knowledge base
- Agent Signature
- Single sign-on (OAuth and OpenID)
- SLA notification
- Custom email templates
- Web Widgets & Web Forms
Business
- Unlimited Agents
- Unlimited Articles
- 120,000 Tickets / Year
- Unlimited End-users
All Pro features, plus
- Multi-brand help desk
- Multi-brand knowledge base
- Ticket Approvals
- Activity/Task Management
- Artificial Intelligence (Beta) Add-on
- Add contacts to multiple contact groups
- Brand specific custom email templates
Usage | Standard | Pro | Business |
---|---|---|---|
No of Agents | Unlimited | Unlimited | Unlimited |
Tickets Per Year | 12,000 / year | 30,000 / year | 120,000 / year |
Ticket Overage | $0.15 / ticket | $0.10 / ticket | $0.05 / ticket |
Contacts / End-users | Unlimited | Unlimited | Unlimited |
Standard
- Unlimited Agents
- Unlimited Articles
- 1,000 Tickets / Month
- Unlimited End-users
Includes all the features
- Email ticketing
- Knowledge base
- Ticket auto assignment
- Custom ticket fields
- SLA management
- Custom views
- Canned response
- Custom domain
- REST API & Webhooks
MOST POPULAR
Pro
- Unlimited Agents
- Unlimited Articles
- 2,500 Tickets / Month
- Unlimited End-users
All Standard features, plus
- Workflow Automation
- CSAT surveys
- Multilingual help desk
- Multilingual knowledge base
- Agent Signature
- Single sign-on (OAuth and OpenID)
- SLA notification
- Custom email templates
- Web Widgets & Web Forms
Business
- Unlimited Agents
- Unlimited Articles
- 10,000 Tickets / Month
- Unlimited End-users
All Pro features, plus
- Multi-brand help desk
- Multi-brand knowledge base
- Ticket Approvals
- Activity/Task Management
- Artificial Intelligence (Beta) Add-on
- Add contacts to multiple contact groups
- Brand specific custom email templates
Usage | Standard | Pro | Business |
---|---|---|---|
No of Agents | Unlimited | Unlimited | Unlimited |
Tickets Per Month | 1,000 / month | 2,500 / month | 10,000 / month |
Ticket Overage | $0.15 / ticket | $0.10 / ticket | $0.05 / ticket |
Contacts / End-users | Unlimited | Unlimited | Unlimited |
Add-on
Free for limited time
Artificial Intelligence (Beta)
- Ticket Summarizer
- SEO Title Recommender
- Rephrase, Correct Grammar, Elaborate, and Shorten Ticket Response
- Article Summarizer
- SEO Description Recommender
- Rephrase, Correct Grammar, Elaborate, and Shorten KB Articles
- Autogenerate Ticket Response
- Create KB Article
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Unlimited Agents
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Plan comparison
Compare the features and benefits of each plan. Still unsure which plan is best for you? We're here to help
Ticket Management | |||
---|---|---|---|
Email to Tickets | |||
Ticket History | |||
Ticket Tags | |||
Message Tags | |||
Canned Responses | |||
Split Tickets | |||
Clone Tickets | |||
Related Tickets | |||
Parent-Child Tickets | |||
Spam Tickets | |||
Suspended Tickets | |||
Deleted Tickets | |||
Private Tickets | |||
Ticket Insights | |||
Ticket Worklog | |||
Edit & Delete Message | |||
Export Tickets | |||
Forward Ticket | |||
Merge Ticket | |||
Lock Ticket | |||
Ticket Sharing | |||
Bulk Edit | |||
Convert Ticket Message to KB | |||
Agent Signature | |||
Satisfaction Surveys (CSAT) | |||
Multilingual Help Desk | |||
Embedded Web Widgets | |||
Embedded Web Forms | |||
Ticket Approvals | |||
Activity/Task Management | |||
Category based Email Support | |||
Attachment File storage | 25 GB | 100 GB | 1 TB |
Knowledge Base | |||
---|---|---|---|
Public Knowledge Base | |||
Article Comments | |||
SEO for Knowledge Base | |||
Link KB Article in Ticket | |||
Article Advance Filter | |||
Show Popular, Recent, Related Articles | |||
Estimate Read Time | |||
Full Screen Editor | |||
Customer Portal | |||
Print Article | |||
Internal or Private Knowledge Base | |||
Multilingual Knowledge Base | |||
Embeddable KB Widget | |||
Article Template | |||
Import from Word Document | |||
Article Sections (Hierarchy) | |||
Approval Workflow Status | |||
Auto Save in Drafts | |||
Article Versioning & Restore | |||
Tag Management | |||
Article Insights | |||
Article Feedback | |||
Clone Article | |||
Share Article | |||
Automatic Sitemap Generation | |||
Auto Suggest Articles | |||
Insert KB Article in Ticket Response | |||
Article Expiration | |||
Article Status Indicator | |||
Knowledge Base Specific to a Contact Group | |||
Multi-brand Knowledge Base |
Automation & AI | |||
---|---|---|---|
Ticket Auto Assignment (round robin) | |||
Event-Based Rules (Create and Update Trigger) | |||
Time Based Rules (Time Trigger) | |||
Number of SLA Rules | Single | Multiple | Multiple |
SLA Reminder Notification | |||
SLA Escalation Notification | |||
Business Hours and Holidays List | Single | Multiple | Multiple |
Artificial Intelligence (Beta) | Add-on |
Customization | |||
---|---|---|---|
Ticket Custom Fields | |||
Ticket Form Fields | |||
Contact Custom Fields | |||
Contact Group Custom Fields | |||
Field Dependencies | |||
Field Display Condition | |||
Custom Views | |||
Agent Portal Customization | |||
Customer Portal Customization | |||
Custom Status | |||
Custom Agent Roles | |||
Custom Email Template |
Customer Management | |||
---|---|---|---|
Unlimited Contacts | |||
Unlimited Contact Group | |||
Contact Activity History | |||
Contact Group Activity History | |||
Contact Impersonate | |||
Export Contacts | |||
Export Contact Groups | |||
Contact Custom Fields | |||
Contact Group Custom Fields | |||
Merge Contact | |||
Add Contacts to Multiple Contact Groups |
Help Desk | |||
---|---|---|---|
Rebranding | |||
Custom Emails (Email to Ticket) | 2 | 5 | 10 |
Multi-brand Help Desk | $500 / brand | ||
Multi-brand Knowledge Base | |||
Multi-brand with Custom Domain Mapping | |||
Multi-brand with Custom SSL Certificate |
Security | |||
---|---|---|---|
Built-In SSL | |||
Digitally Signed Emails (DKIM) and DMARC | |||
Email SPAM Control | |||
Roles and Permissions | |||
Custom Domain Mapping | |||
Social Login Integration | |||
Single Sign-On (OAuth and OpenID) | |||
Advanced Password Polices | |||
Audit Logs | |||
Custom SSL Support |
Dashboard & Reports | |||
---|---|---|---|
Support Monitoring Dashboard | |||
Support Traffic Dashboard | |||
SLA Dashboard | |||
Work Log Report | |||
Ticket Conversation Report | |||
Export Report | |||
CSAT Dashboard | |||
Agent/Group Performance Dashboard | |||
Contact/Contact Group Performance Dashboard |
Integrations | |||
---|---|---|---|
Rest API Rate (Requests per Minute) | 100 | 300 | 500 |
Webhooks |
3rd Party Integrations | |||
---|---|---|---|
Zapier | |||
JIRA | |||
Salesforce | |||
Azure Devops | |||
Microsoft Teams | |||
Shopify integration | |||
Custom Apps | |||
Google Drive | |||
Microsoft OneDrive | |||
Dropbox |
Support | |||
---|---|---|---|
Email Support - 24X5 | |||
Chat Support - 24X5 | |||
Migration Assistance * | |||
Frequently Asked Questions
BoldDesk offers a truly unlimited number of agents. There is no need to pay per seat, agent, user, or license.
Support agents are essentially customer service representatives. To use the service, each agent, admin, or manager requires their own license. On any plan, you have the option to add as many agents as you want.
When you reach the ticket limit, ticket overage charges are applicable according to your plan. Additional ticket prices are calculated at the end of your billing cycle and included in your bill for the upcoming month.
Yes, you can delete tickets to reduce the total number of tickets. However, once a ticket has been deleted it cannot be recovered. If you need to maintain your entire ticket history, you should upgrade your plan.
Only currently open tickets are considered for the total ticket count. Closed tickets are not considered for the total ticket count.
You can change your subscription plan at any time. For upgrades, the change will take effect immediately and will be charged pro-rated. For downgrades, no refunds are available for the unused portion of your plan, so changes will take effect after the current billing cycle.
You have the option to cancel your subscription at any time. However, your subscription will remain valid until the end of your billing period.