Black Friday Deal—Save up to 40% on an unlimited agents plan at $75.  

Help Desk Software with Unlimited Agents

Save 20%

Save up to 20% when you select yearly billing

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Yearly
Monthly

Standard

$199 / month $2,388 billed yearly
$249Save 20%
    Unlimited Agents
    12,000 Tickets / Year
    Unlimited End-users

Includes all the features


MOST POPULAR

Pro

$499/ month $5,988 billed yearly
$624Save 20%
    Unlimited Agents
    30,000 Tickets / Year
    Unlimited End-users

All Standard features, plus

Business

$899/ month $10,788 billed yearly
$1124Save 20%
    Unlimited Agents
    120,000 Tickets / Year
    Unlimited End-users

All Pro features, plus

Usage

Standard

Pro

Business

No of Agents

Unlimited Unlimited Unlimited

Tickets Per Year

12,000 / year 30,000 / year 120,000 / year

Ticket Overage

$0.15 / ticket $0.10 / ticket $0.05 / ticket

Contacts / End-users

Unlimited Unlimited Unlimited

Standard

$249 flat fee per month
    Unlimited Agents
    1,000 Tickets / Month
    Unlimited End-users

Includes all the features


MOST POPULAR

Pro

$624flat feeper month
    Unlimited Agents
    2,500 Tickets / Month
    Unlimited End-users

All Standard features, plus

Business

$1124flat feeper month
    Unlimited Agents
    10,000 Tickets / Month
    Unlimited End-users

All Pro features, plus

Usage

Standard

Pro

Business

No of Agents

Unlimited Unlimited Unlimited

Tickets Per Month

1,000 / month 2,500 / month 10,000 / month

Ticket Overage

$0.15 / ticket $0.10 / ticket $0.05 / ticket

Contacts / End-users

Unlimited Unlimited Unlimited

Save up to 20% when you select yearly billing

Save big with BoldDesk

Stop paying thousands of dollars per year for other tools and start saving with BoldDesk.

How many agents do you have?

Agents
50
1000


Pro

$499 Flat Fee / Month Billed Annually


    Unlimited  Agents
    Unlimited  End-users
Price Save

Plan comparison

Compare the features and benefits of each plan. Still unsure which plan is best for you?

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Ticket Management

Standard

Pro

Business

Email to Tickets

Ticket History

Ticket Tags

Message Tags

Canned Responses

Split Tickets

Clone Tickets

Related Tickets

Parent-Child Tickets

Spam Tickets

Suspended Tickets

Deleted Tickets

Private Tickets

Ticket Insights

Ticket Worklog

Edit & Delete Message

Merge Ticket

Lock Ticket

Ticket Sharing

Export Tickets

Bulk Edit

Convert Ticket Message to KB

Satisfaction Surveys (CSAT)

Embedded Web Widgets

Embedded Web Forms

Category based Email Support

Attachment File storage

25 GB 100 GB 1 TB


Knowledge Base

Standard

Pro

Business

Public Knowledge Base

Article Comments

SEO for Knowledge Base

Link KB Article in Ticket

Article Advance Filter

Show Popular, Recent, Related Articles

Estimate Read Time

Full Screen Editor

Customer Portal

Print Article

Internal or Private Knowledge Base

Article Template

Article Sections (Hierarchy)

Approval Workflow Status

Auto Save in Drafts

Article Versioning & Restore

Tag Management

Article Insights

Article Feedback

Clone Article

Share Article

Automatic Sitemap Generation

Auto Suggest Articles

Insert KB Article in Ticket Response

Article Expiration

Article Status Indicator

Knowledge Base Specific to a Contact Group

Multi-brand Knowledge Base



Automation & SLA

Standard

Pro

Business

Ticket Auto Assignment (round robin)

Event-Based Rules (Create and Update Trigger)

Time Based Rules (Time Trigger)

Number of SLA Rules

Single Multiple Multiple

SLA Reminder Notification

SLA Escalation Notification

Business Hours and Holidays List

Single Multiple Multiple


Customization

Standard

Pro

Business

Ticket Custom Fields

Ticket Form Fields

Contact Custom Fields

Contact Group Custom Fields

Field Dependencies

Field Display Condition

Custom Views

Agent Portal Customization

Customer Portal Customization

Custom Status

Custom Agent Roles

Custom Email Template



Customer Management

Standard

Pro

Business

Unlimited Contacts

Unlimited Contact Group

Contact Activity History

Contact Group Activity History

Contact Custom Fields

Contact Group Custom Fields

Contact Impersonate

Merge Contact

Add Contacts to Multiple Contact Groups



Help Desk

Standard

Pro

Business

Rebranding

Custom Emails (Email to Ticket)

2 5 10

Multi-brand Help Desk

$200 / brand

Multi-brand Knowledge Base

Multi-brand with Custom Domain Mapping

Multi-brand with Custom SSL Certificate



Security

Standard

Pro

Business

Built-In SSL

Digitally Signed Emails (DKIM) and DMARC

Email SPAM Control

Roles and Permissions

Custom Domain Mapping

Social Login Integration

Single Sign-On (OAuth and OpenID)

Advanced Password Polices

Audit Logs

Custom SSL Support



Dashboard & Reports 

Standard

Pro

Business

Support Monitoring Dashboard

Support Traffic Dashboard

SLA Dashboard

Work Log Report

Ticket Conversation Report

CSAT Dashboard

Agent/Group Performance Dashboard

Export Report

Integrations

Standard

Pro

Business

Rest API Rate (Requests per Minute)

100 300 500

Webhooks



3rd Party Integrations

Standard

Pro

Business

Zapier

JIRA

Salesforce

Custom Apps

Google Drive

Dropbox



Support

Standard

Pro

Business

Email Support - 24X5

Chat Support - 24X5

Migration Assistance *

Frequently Asked Questions

BoldDesk offers a truly unlimited number of agents. There is no need to pay per seat, agent, user, or license.

Support agents are essentially customer service representatives. To use the service, each agent, admin, or manager requires their own license. On any plan, you have the option to add as many agents as you want.

Your 15-day free trial gives you full access to all the features of your chosen BoldDesk plan. After the trial period, your data will be retained for 7 days to help upgrade your plan.

Credit card payments are accepted for our subscriptions. We currently accept Visa, MasterCard, and Maestro. If your company is unable to pay by credit card, please contact us at sales@bolddesk.com to arrange an alternate payment method.

You can change your subscription plan at any time. For upgrades, the change will take effect immediately and will be charged pro-rated. For downgrades, no refunds are available for the unused portion of your plan, so changes will take effect after the current billing cycle.

You have the option to cancel your subscription at any time. However, your subscription will remain valid until the end of your billing period.

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