Free Help Desk Software for Nonprofits, Charities & NGOs

Focus on your operations and missions while we handle the complexity of support management.

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Helpdesk software for non profit NGOs showing ticket dashboard with affordable support tools for mission driven teams.

Trusted by companies of all sizes

Why Choose BoldDesk for Your Nonprofit?

Completely Free for Nonprofits

No hidden fees or trials. This plan is entirely free for eligible nonprofits.

Streamline Your Support

Offer exceptional service to your community with a seamless and intuitive help desk solution.

Scale with Ease

Grow your organization and manage requests efficiently without worrying about costs.

Secure and Reliable

Safeguard your organization’s data with enterprise-grade security.
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What do you get from BoldDesk?

  • Unlimited Tickets
  • Unlimited Knowledge Base Articles
  • Unlimited End Users
  • Automated Workflows
  • Customization Options
  • Unlock 10 Free Agents with All Features Included
  • 100+ features
  • 10+ Support Channels: Email, Live Chat, SMS, Facebook, Instagram, WhatsApp, Web Forms, Web Widgets, Microsoft Teams, Slack
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Eligibility Requirements for Our Nonprofit Program

To qualify for this program, an organization must meet all the following criteria:

  • Be a legally registered nonprofit organization.
  • Be recognized as a nonprofit in its country of registration, adhering to that country's eligibility criteria.
  • Provide verification of nonprofit status, such as proof of 501(c)(3) status or equivalent documentation.
  • Agree to provide additional documentation or clarification if requested for verification.
  • Have an annual operating budget of less than $1 million USD.
  • Operate exclusively for charitable, educational, or social purposes and not for profit.
  • Ensure the nonprofit program is used solely to support its mission and not for commercial, personal, or political purposes.
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Benefits for Your Nonprofit Organization

Enhance Your Community Engagement

Respond to requests faster and build trust with your stakeholders.

Increase Efficiency

Reduce the workload for your team with a centralized system.

Scale Your Impact

Manage growing needs as your organization expands.

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We're with you every step of the way

No matter what plan you choose, our services are designed to enhance the value of your investment. From onboarding to quick support, we’ve got your back.

Free Migration

Our free expert migration service makes it simple to switch from any other help desk software to BoldDesk.

Effortless Onboarding

Buying software is just the start. We're here to help you implement and use it successfully.

Modern, Intuitive Design

BoldDesk is secure, user-friendly, responsive, and developed using modern tech stacks.

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Enterprise grade level security & privacy

To protect your customers’ data, security systems control access to your entire organization and secure your data at multiple levels. Encryption, audit logs, IP restrictions, and SSO are features that can help you in protecting your data and restricting access to only authorized users.

Single sign-on

Single sign-on with BoldDesk allows users to log in and access their help desk account with a single set of credentials by using SSO systems such as Office 365, OAuth 2.0 providers, and OpenID.

IP restrictions

IP restrictions allow you to limit the IP addresses from which your organization can access the help desk.

Password policies

Create your password policies to enforce secure, strong passwords, password rotation frequency, and password expiration to meet your security standards and policies.

Roles & permissions

Control agent's access to data by giving them certain permissions.

Ticket access scope

Specify an agent’s ticket access level when viewing tickets in the support center.

Brand-based access

Brand access allows you to limit the visibility of the tickets for agents so that they can only access tickets for specific brands.

Whitelist or blacklist senders

Accept or reject the emails received from specific senders and domains. Emails on the blacklist are blocked and are not routed to spam.

DKIM for email

DKIM signatures notify the recipient that an email is sent from an authorized domain.

Audit logs

Audit logs contain information about specific events or operations, such as access, change details, who performed an action, and so on.

Governmental Entities: Restrictions and Licensing Requirements

All governmental entities are required to obtain commercial licenses or subscriptions. The following restrictions apply:

  • Governmental entities include federal, state, provincial, local, municipal, or other public sector organizations.
  • Receiving government funding or grants does not automatically classify an organization as a governmental entity; classification is determined by control or operational alignment with a government body.
  • All licenses and subscriptions must be used exclusively within the bounds of applicable legal guidelines.
  • Organizations operating under or directly controlled by a government agency are considered governmental entities.
  • All use of licenses is subject to audit or verification upon request to ensure compliance with these terms and applicable laws.
  • Governmental entities are prohibited from using nonprofit or individual license plans.
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Frequently Asked Questions

You can purchase the additional agents with discounted rates for nonprofits.

As long as you qualify as a non-profit, the plan is free.