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A web help desk is a support system accessible through the internet, allowing support agents to manage customer inquiries online. As opposed to conventional help desks that need installation and frequent updates, web-based help desks function over the internet, doing away with the need for installation.
The web-based help desk can be accessed through smartphones, tablets, laptops, and desktop computers.
It’s a cloud-based platform, offering flexibility and scalability.
Avoid complex setup procedures and ongoing maintenance requirements.
The system grows with your business, adapting to your needs.
Get real-time browser and email notifications for new tickets, updates, and SLA breaches. Never miss a critical message.
App maintenance and updates are automated, ensuring seamless operations without disrupting your support tasks.
BoldDesk is more than just a ticketing tool—it’s a powerful, browser-based support platform that helps your team resolve issues faster, collaborate efficiently, and deliver exceptional customer experiences.
Keep your data safe and accessible with our cloud-hosted help desk. Eliminate server maintenance and enjoy peace of mind with enterprise-grade security, encryption, and compliance—all managed in certified data centers.
Work smarter with your team. Assign tickets, share internal notes, and collaborate in real-time—all while keeping roles and access clearly defined. Stay aligned and resolve issues faster, together.
Get the data you need when you need it. Track agent productivity, ticket trends, and SLA performance by using real-time dashboards and customizable reports—delivered straight to your inbox.
Deliver faster, smarter support with a web-based help desk that’s easy to access, simple to set up, and powerful enough to streamline your entire support workflow—anytime, anywhere.
Automatically organize, prioritize, and assign incoming tickets based on rules, SLAs, and support workflows. Explore AI-First Ticketing System 
Deliver instant, intelligent support right from your web-based help desk with AI-powered live chat. The AI handles routine inquiries and suggests responses in real time so your agents can focus on complex issues and never miss a customer message. Explore AI Powered Live Chat
Automatically convert incoming emails into help desk tickets with full tracking and threading for seamless communication. Explore Email Ticketing System
Receive instant desktop and in-app alerts for new tickets, updates, and SLA breaches right in your browser so you stay informed and responsive without switching tabs. Explore Browser Notifications
From communication platforms to IT management and analytics tools, a web-based help desk integrates easily to streamline workflows and enhance team efficiency.
SECURITY THAT MOVES WITH YOU
BoldDesk ensures enterprise-grade security for your web help desk. Built with SOC 2® Type II, GDPR, and HIPAA compliance, it guarantees secure operations and data privacy. Hosted on trusted cloud platforms like AWS and Azure, BoldDesk provides encrypted communication, secure access, and full data protection—so your support system stays reliable and worry-free.
BoldDesk combines AI Agents, AI Copilot, and AI Actions to help teams manage support efficiently—automating tasks, reducing response times, and improving accuracy.
We are a CRM platform based in Brazil, and we previously used a GitHub project to manage customer requests. BoldDesk has everything you could imagine in a customer service platform, including many features like APIs that we are yet to explore fully. It allows our clients to open and track tickets easily.
Excellent message management as well. Possibility of interface customization. Excellent permission management. Excellent rule management. Very comprehensive with various features. I trust in this product and I love it.
BoldDesk is easily configurable, highly intuitive, and has many features one would only expect to have in higher priced products. Their customer support is prompt and helpful.
The overall application functionality is good, UI/UX and the configurations including automations all the other services are constantly working fine. When it comes to response & resolution for a support tickets it is very satisfactory.
Download our iOS or Android app to manage your conversations on the move. Easily receive and respond to messages across all channels using the app.
Find the perfect plan for your business—no hidden costs or surprises.
Explore our latest articles on optimizing support with a web-based help desk and powerful ticketing systems. Stay informed with tips to enhance efficiency and improve customer service.
A web-based help desk is hosted in the cloud, accessible from any device with an internet connection, and offers automatic updates and remote maintenance.
A desktop-based help desk is installed locally on a computer, stores data on-site, and requires manual updates. BoldDesk provides a secure web help desk solution for businesses that need flexibility and scalability.
IT support teams, customer service departments, managed service providers, and internal help desks across industries use web help desk software for efficient ticket management. BoldDesk also works as web help desk software for customer service, ensuring smooth communication and faster resolutions.
No. A cloud help desk software like BoldDesk works instantly via a web browser—just sign up and start using it.
Desktop-based help desks require installation on each device, limit remote access, and need manual updates—making them less flexible than cloud solutions.
An online help desk is a cloud-based support system that lets you manage tickets and assist customers from any device via a web browser. BoldDesk offers an AI-powered online help desk with automation, multi-channel support, and secure cloud storage with no installation required.
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