Web Help Desk Deliver Support Anywhere with Browser-First Efficiency
- Instant setup – Start immediately with our web-based help desk—no installation needed.
- Work from anywhere – Manage tickets from any device, anywhere.
- AI-powered ticketing – Organize and resolve tickets efficiently with an intuitive system.
- Real-time insights – Track performance and trends with built-in reports and dashboards.
- No credit card required
- Cancel anytime

Trusted by companies of all sizes



What is a Web Help Desk?
A web help desk is a support system accessible through the internet, allowing support agents to manage customer inquiries online. As opposed to conventional help desks that need installation and frequent updates, web-based help desks function over the internet, doing away with the need for installation.
Accessible on Any Device
The web-based help desk can be accessed through smartphones, tablets, laptops, and desktop computers.
Cloud-Based Solution
It’s a cloud-based platform, offering flexibility and scalability.
No Complicated Setup
Avoid complex setup procedures and ongoing maintenance requirements.
Flexible and Scalable
The system grows with your business, adapting to your needs.
Instant Web and Email Alerts
Get real-time browser and email notifications for new tickets, updates, and SLA breaches. Never miss a critical message.
Always Up to Date
App maintenance and updates are automated, ensuring seamless operations without disrupting your support tasks.
- No credit card required
Why Choose BoldDesk Web Help Desk?
Boost Support Efficiency With Customizable Workflows, Integrations, and Insights
BoldDesk is more than just a ticketing tool—it’s a powerful, browser-based support platform that helps your team resolve issues faster, collaborate efficiently, and deliver exceptional customer experiences.
Secure, Cloud-Based Data Storage
Keep your data safe and accessible with our cloud-hosted help desk. Eliminate server maintenance and enjoy peace of mind with enterprise-grade security, encryption, and compliance—all managed in certified data centers.
Seamless Team Collaboration
Work smarter with your team. Assign tickets, share internal notes, and collaborate in real-time—all while keeping roles and access clearly defined. Stay aligned and resolve issues faster, together.
Actionable Reports
Get the data you need when you need it. Track agent productivity, ticket trends, and SLA performance by using real-time dashboards and customizable reports—delivered straight to your inbox.
- No credit card required
WHY BOLDDESK IS THE IDEAL CHOICE FOR YOUR TEAM
Simplify Support Operations with a Flexible, Web-Based Help Desk Solution
Deliver faster, smarter support with a web-based help desk that’s easy to access, simple to set up, and powerful enough to streamline your entire support workflow—anytime, anywhere.
AI-First Ticketing System


Omnichannel Support
Provide seamless support across email, live chat, social media, and more within your browser-based help desk. Consolidate every channel into a single interface to keep full context and respond faster. Explore Omnichannel Support
AI-Powered Live Chat


Real-Time Dashboards and Reports
Self-Service Options and Knowledge Base


Email-to-Ticket Conversion
Real-Time Browser Notifications

INTEGRATIONS
Connect your Web Help Desk Seamlessly with your Daily Support Apps
From communication platforms to IT management and analytics tools, a web-based help desk integrates easily to streamline workflows and enhance team efficiency.
Optimize your Web Help Desk with AI Copilot
Let AI streamline every step—from drafting replies to summarizing tickets and building self-service content—for faster, smarter support.

Ask AI
Pose questions right in the web ticket view and get instant answers drawn from your knowledge base.
Instant Ticket Summaries
Grasp long conversations at a glance with AI-generated overviews that save you time and cut response delays.
AI Writing
Let AI rephrase, expand, shorten, translate, or grammar-check your replies directly in the web editor.
Generate AI Articles
Turn a simple topic into a full, structured help article in seconds—no manual writing required.
What Our Customers Say



We are a CRM platform based in Brazil, and we previously used a GitHub project to manage customer requests. BoldDesk has everything you could imagine in a customer service platform, including many features like APIs that we are yet to explore fully. It allows our clients to open and track tickets easily.
Excellent message management as well. Possibility of interface customization. Excellent permission management. Excellent rule management. Very comprehensive with various features. I trust in this product and I love it.
BoldDesk is easily configurable, highly intuitive, and has many features one would only expect to have in higher priced products. Their customer support is prompt and helpful.
The overall application functionality is good, UI/UX and the confifurations including automations all the other services are constantly working fine. When it comes to response & resolution for a support tickets it is very satisfactory.
We are a CRM platform based in Brazil, and we previously used a GitHub project to manage customer requests. BoldDesk has everything you could imagine in a customer service platform, including many features like APIs that we are yet to explore fully. It allows our clients to open and track tickets easily.
Excellent message management as well. Possibility of interface customization. Excellent permission management. Excellent rule management. Very comprehensive with various features. I trust in this product and I love it.
BoldDesk is easily configurable, highly intuitive, and has many features one would only expect to have in higher priced products. Their customer support is prompt and helpful.
The overall application functionality is good, UI/UX and the confifurations including automations all the other services are constantly working fine. When it comes to response & resolution for a support tickets it is very satisfactory.

Your Success Never Sleeps: BoldDesk's Always-On Support Partner
- 24/5 expert support to help you onboard and thrive.
- Extensive documentation, tutorials, and resources.
- Dedicated assistance for resolving issues proactively
- No credit card required
PRICING
Flexible Plans, Clear Pricing
Find the perfect plan for your business—no hidden costs or surprises.
Help Desk
Scale
Includes 3 agents
Additional agents at $15/mo
Includes these features:
- Email ticketing
- Knowledge base
- Workflow automation
- Canned responses
- Agent signature
- Custom fields
- Custom views
- Custom domain
- Custom email templates
- Custom ticket status
- Web widgets and web forms
Help Desk & Live Chat
Momentum
Includes 3 agents
Additional agents at $32/mo
All Scale features, plus:
- Live chat
- WhatsApp & Facebook
- Instagram & SMS
-
AI Agents
-
Generative AI Search
- Ticket auto assignment
- Ticket templates
- Macros
- CSAT surveys
- Multiple ticket forms
- Multiple SLAs & business hours
- SLA reminders & escalation
- Custom roles
- Artificial intelligence add-on (beta)
Help Desk & Live Chat
Enterprise
Includes 3 agents
Additional agents at $48/mo
All Momentum features, plus:
- Ticket approvals
-
AI Agents
-
Generative AI Search
- Agent shifts
- Custom Dashboard
- Scheduled reports
- Activity/task management
- Multibrand help desk
- Multibrand knowledge base
- Add contacts to multiple contact groups
- Brand-specific custom email templates
- Artificial intelligence add-on (beta)
Help Desk
Scale
Includes 3 agents
Additional agents at $18/mo
Includes these features:
- Email ticketing
- Knowledge base
- Workflow automation
- Canned responses
- Agent signature
- Custom fields
- Custom views
- Custom domain
- Custom email templates
- Custom ticket status
- Web widgets and web forms
Help Desk & Live Chat
Momentum
Includes 3 agents
Additional agents at $40/mo
All Scale features, plus:
- Live chat
- WhatsApp & Facebook
- Instagram & SMS
-
AI Agents
-
Generative AI Search
- Ticket auto assignment
- Ticket templates
- Macros
- CSAT surveys
- Multiple SLAs & business hours
- SLA reminders & escalation
- Artificial intelligence add-on (beta)
Help Desk & Live Chat
Enterprise
Includes 3 agents
Additional agents at $60/mo
All Momentum features, plus:
- Ticket approvals
-
AI Agents
-
Generative AI Search
- Agent shifts
- Custom Dashboard
- Scheduled reports
- Activity/task management
- Multibrand help desk
- Multibrand knowledge base
- Add contacts to multiple contact groups
- Brand-specific custom email templates
- Artificial intelligence add-on (beta)
Show More Features
Recent Tutorials and Blogs
Explore our latest articles on optimizing support with a web-based help desk and powerful ticketing systems. Stay informed with tips to enhance efficiency and improve customer service.
Frequently Asked Questions
A web-based help desk is accessible from any device with an internet connection, hosted in the cloud, and offers automatic updates and remote maintenance.
A desktop-based help desk is installed locally on a specific device or computer, with data stored on-site, and requires manual updates and maintenance.
Web help desk tools are commonly used by IT support teams, customer service departments, managed service providers, and internal help desks in various industries.
No, a web-based help desk does not require installation. You can start using it immediately by logging in via a web browser. It’s ready to use as soon as you sign up.
A desktop-based help desk requires installation on each device, making it less flexible. It’s also tied to the specific machine and network, limiting remote access and collaboration.
Data in a web-based help desk is securely stored in the cloud, eliminating the need for on-site servers. This also ensures automatic backups and data protection.