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BoldDesk® + Instagram Integration

Link your Instagram account to BoldDesk® to enhance customer interactions and engagement.

BoldDesk instagram
Provide instant and efficient customer service

Provide instant and efficient customer service

  • Enable your followers to contact you directly via Direct IM.
  • Address their issues for a more personalized support experience.

Achieve effortless support with BoldDesk® Chat!

  • BoldDesk® automatically captures Direct Instagram Messages as chats.
  • It provides your agents with a central hub for managing all customer interactions.
Unified Customer Communication Hub
Multimedia Support

Text, share and connect!

  • Exchange all types of content for a richer, more convenient customer communication experience.
  • Go beyond text with photos, videos, audios and documents. Experience a more engaging way to connect with customer support.

Get the right help, fast!

  • Connect your customers' direct Instagram messages to the right agent group for quick and efficient support.
  • You can configure agent groups for each Instagram Business account after successful integration.
Get the right help fast

For more information on how to get started with the Instagram integration

Configure and Connect Instagram with BoldDesk® right arrow icon

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Explore Essential Pages

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Ticketing System

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Live Chat

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Omnichannel Service

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Task Management System

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AI Copilot

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