Webinar Omnichannel That Doesn’t Break: Email + Chat + WhatsApp + Instagram. Tuesday, January 6th, 10:00 AM ET
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Automotive customers expect speed, clarity, and consistency. BoldDesk empowers your support team with a unified help desk, automating responses, tracking every issue, and ensuring no customer is gridlocked. Your team saves time, and your customers feel valued. Simple.
Trusted by companies of all sizes
The automotive industry is evolving fast; electrification, direct-to-consumer sales, and software-defined vehicles are redefining customer expectations. This is how help desk software helps you stay ahead:
Power up your support operations with speed, intelligence, and seamless integrations. Ideal for dealers, OEMs (Original Equipment Manufacturers), and repair shops.
Manual tasks eating your time?
Automate Routine Work
Automatically prioritize service tickets, route instantly, and alert teams so no customer vehicle waits beyond SLA limits.
Overwhelmed During Peak Seasons?
Instant AI-Driven Resolutions
AI agents handle high-volume support during launches or recalls, while the AI copilot gives technicians instant, accurate vehicle and ticket data.
Struggling to find answers quickly?
24/7 Knowledge Hub
Provide teams and customers with an AI-powered knowledge base of automotive and company policies for quick, accurate answers.
Customers Left in the Dark
Transparent Service Portal
Access real-time repair status, service updates, and technician notes through a branded client portal; improving transparency, collaboration, and trust.
Missing Valuable Customer Feedback
Prioritize Customer Input
Automatically request post-service feedback via email or SMS, then track responses to improve service across dealerships.
Boost Automotive Service with the Best Help Desk Software
Bold, ready-made automotive workflows and features built to help you grow revenue, deliver modern vehicle experiences, and automate repetitive tasks.
0%
Boost in Customer Satisfaction Score
0%
Faster Resolution of Inquiries
0%
Cost Savings in Support
BoldDesk keeps your car dealership customer service compliant, secure, and audit-ready, every step of the way.
PRICING
Find the perfect plan for your business with No hidden costs, No surprises, and No lock-ins.
Stay connected to your automotive customers on the go. Access, manage, and resolve support tickets securely from any device, anywhere your startup takes you.
Automotive customer service is the help provided to customers before, during, and after buying or servicing a car. It includes responding to calls, texts, chats, and emails about purchases, repairs, or questions.
Dealerships can improve automotive customer service by training staff to be responsive and empathetic, listening to customers, using simple digital tools like BoldDesk to track customer requests, and following up promptly after service visits.
AI enhances automotive customer service by delivering highly personalized experiences. It analyzes drivers’ habits, preferences, and real-time vehicle data to provide tailored recommendations such as proactive maintenance alerts and relevant service offers—making interactions feel intuitive and customer-focused.
Good customer service in automotive keeps clients happy, encourages repeat business, and sets dealerships apart. It’s how customers feel heard, supported, and valued—especially when they need help the most.
Generative AI is transforming automotive design, software development, and customer experience. It accelerates engineering and design cycles, assists developers with coding and testing, and powers hyper-personalized service interactions.
The biggest advantage is centralized communication, which brings together customer inquiries, service requests, and repair updates; enabling faster resolution and a more consistent customer experience.
AI enhances dealership service by automating routine help desk tasks, managing tickets, and scheduling appointments. It analyzes customer history to deliver faster, personalized support and proactively recommends maintenance through predictive analytics.
Absolutely. BoldDesk delivers live onboarding sessions tailored to your team’s needs, along with role-specific training for service advisors, technicians, and managers. You’ll also get instant access to a comprehensive knowledge base, complete with industry-specific templates and best practices to accelerate adoption ensuring the best customer service in automotive industry.
Yes. BoldDesk offers native and API-based integrations with CRM platforms e.g., Salesforce to sync customer, vehicle, and service data in real time.
Yes. BoldDesk’s multibrand help desk lets automotive teams manage customer service across multiple dealerships or service centers. Each location can have its own branding, workflows, and reporting while sharing a unified help desk system for car dealerships.
Speed Up Your Car Dealership Customer Service Today.
Earn Loyalty That Lasts.
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