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AI agents for media

AI-Native Media Support with Unlimited Human Agents

AI agents restore subscriber access, fix billing and route newsroom requests in your subscription platform and CMS, 24/7 on every channel. No per-seat fees and no per-resolution fees.

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  • No credit card required
  • Free onboarding
  • 15-day free trial
BoldDesk chat workspace: Maya Chen writes that she paid for her subscription but the paywall still locks her out; the AI agent handling the conversation finds subscription S-48213 in the subscription platform, sees the payment cleared but access was not renewed, restores digital access through an API action and replies that she can read again on every device, and the status changes from Open to Resolved while the subscription card moves from Locked to Active
of subscriber questions resolved by AI
Up to 90%
accuracy in G2’s AI agent test
96%
languages, around the clock
40+

Trusted by companies of all sizes

BoldDesk customers including Acqueon, AFRY, Boiron, George Mason University, Legal Sea Foods, PostcardMania, United Way and Visasq Coleman

What it resolves

Lockouts, Billing and Stream Issues Fixed Before the Next Headline

Connected to your subscription platform, billing and newsroom tools, the AI agent finishes the request instead of opening a ticket. Refunds over your limit and anything you mark go to a person.

A subscriber emails at 1:20 that she paid but the paywall still locks her out; the AI agent checks that the payment cleared in Stripe, access was not renewed and the subscriber is verified, restores access through the subscription platform, emails the receipt and closes the ticket without an agent
  • Subscription platform via API action
  • Stripe
  • Email
Built with AI actions and MCP

Readers, tickets, stories and amounts in the scenes are illustrative. Actions in your own systems run through the integration, API action or MCP server you connect.

Independent Evaluation

Tested by G2 on 50 Real Support Tasks. Tied for the Highest Accuracy

G2 ran nine customer experience AI agents through the same verified dataset: grounded answers, account actions, troubleshooting, and escalation by policy. BoldDesk was scored independently, like every other vendor.

G2 logo
BoldDesk Scorecard Tested October 8, 2026
Accuracy 96% · +10 pts vs. average
Evaluated-agent average: 86%
Policy compliance 89% · +11 pts vs. average
Evaluated-agent average: 78%
Overall points 217.5 / 250 · +21 vs. average

Source: G2 AI CX Agent Evaluations, General CX leaderboard. Scores reflect G2’s evaluation on the date shown and may change as agents are re-tested.

One AI team

AI Agents for Subscribers, AI Help for Your Newsroom and Audience Team

Three agents share your subscription rules, your editorial desks and one credit balance. Editors, producers and audience staff join as human agents at no seat cost.

  • In live chat a subscriber asks whether she can pause her paper while she travels; the Support Agent replies that delivery is paused for March 3 to 17 and her digital access stays on, and the conversation is resolved with no ticket

    For your subscribers

    Support Agent

    Answers on chat, email, WhatsApp and social from the subscriber’s own account: access, billing, delivery and streaming.

    Explore Support Agent
  • Four new tickets are tagged on arrival: a paywall lockout as access, a CMS that will not publish a breaking story as urgent, a council story as a legal review, and a duplicate charge as billing

    For every ticket

    Background Agent

    Tags each new message by desk and urgency and puts publishing blockers and legal reads at the top of the queue.

    Explore Background Agent
  • A ticket about being charged after cancelling folds into a three-point summary for the agent, cancelled on October 30, charged on November 1, a subscriber for six years; then a reply confirming the refund is drafted, with Improve tone, Translate and Insert reply buttons

    For your team

    Assist Agent

    Summarizes a long thread for the audience team and drafts the reply from the subscriber’s account, in your brand voice.

    Explore Assist Agent

Connect Your Subscription and Newsroom Tools in Minutes

Native Stripe, Salesforce, HubSpot, Slack, Microsoft Teams and Jira integrations. Your CMS and subscription platform connect over API or MCP.

A subscriber emails that she paid but the paywall still locks her out; BoldDesk opens ticket S-48213, the AI agent restores access, and Stripe, Salesforce, HubSpot, Slack, Microsoft Teams and Jira light up in turn

Connect your CMS or subscription platform over API or MCP

Guardrails

No Refunds or Account Changes Without Your Rules

The AI agent works inside your subscription, refund and editorial policies, asks the manager who owns an action before it runs, and records every step it takes.

  • Approval before sensitive actions

    Refunds over your limit, plan credits and any account change you mark wait for the audience manager.

  • A trace log of every step

    What the agent read in the subscription platform, which tool it called, the result and why, on every conversation.

  • Role-based access to records

    Roles keep a legal review or a confidential source visible only to the desk that owns it.

  • PII redaction

    Subscriber contact and payment details, and source names, masked in tickets, transcripts and reports.

96% accuracy in G2’s independent AI agent test, +10 pts vs. average

BoldDesk AI trace for a subscriber cancelling an annual plan in its first week: the subscription refund skill is matched, subs.get_subscription reads the plan and the card, the refund policy check finds the 149 dollar amount over the 50 dollar auto-approval limit, the refund waits for the Audience Manager Priya Nair and is approved, stripe.create_refund returns the refund and the reply is sent; the status changes from Running to Completed and every step is saved to the audit log

Enterprise-Grade Security for Sources and Subscriber Data

Independently audited and encrypted end to end, with access rules that keep each desk and brand to the people working on it.

Security at BoldDesk
  • SOC 2 Type 2 badge

    SOC 2 Type 2

    Independently audited for security, availability and confidentiality.

  • GDPR badge

    GDPR

    Compliant with EU data protection rules, with a data processing agreement.

  • HIPAA badge

    HIPAA

    HIPAA compliance with a signed BAA, for media and wellness brands that handle health details.

  • Your data stays yours

    Your data is only accessible to your AI agent and not used to train models.

  • AES-256 encryption

    Subscriber, source and story data encrypted on a secure cloud architecture.

  • SSO and role-based access

    SSO, IP restrictions and roles decide who sees, edits and approves on each desk.

  • PII redaction

    Card details, addresses and source names typed into a chat masked in every ticket.

Do’s and Don’ts for Media Customer Support

Learn how media teams serve subscribers, advertisers and readers well. Review best practices, common mistakes and the impact each has on access and renewals.

Explore Guidelines

  • Best Practices

  • Common Mistakes

  • Impact

Frequently Asked Questions

What is an AI agent for media and subscriber support?

An AI agent for media and subscriber support is software that resolves subscribers’ requests, such as a paywall lockout, a duplicate charge or a streaming problem, instead of only answering questions about them. In BoldDesk it reads the subscriber’s account in your subscription platform through API actions or MCP and takes the action there.

Can BoldDesk’s AI agent restore access when a subscriber paid but the paywall still locks them out?

Yes. Through an API action to your subscription platform, the AI agent confirms the payment in Stripe, finds that access was not renewed, restores it and emails the receipt. A payment it cannot find, or an account that does not match, goes to your audience team instead.

Does BoldDesk connect to our CMS, Piano, Zuora or other subscription platform?

BoldDesk has no native CMS or paywall integration. A CMS, Piano, Zuora or an in-house subscription system connects to the AI agent as API actions, or as an MCP server that exposes its tools, limited to the accounts and actions you allow. Stripe, Salesforce, HubSpot, Slack, Microsoft Teams and Jira are native integrations.

How does BoldDesk protect confidential sources and subscriber data?

BoldDesk has a SOC 2 Type 2 report, is GDPR compliant, offers HIPAA compliance with a signed BAA, encrypts data with AES-256 and controls access with SSO, IP restrictions and roles, so a legal review or a source is visible only to its desk. PII redaction masks card details and names typed into a chat.

How do I stop the AI agent from issuing a refund or changing a subscription on its own?

Mark the refund or plan-change action as approval-required, or set a rule such as refunds over $50 needing the Audience Manager. The AI agent prepares the action, waits for the named approver, then runs it, and every step is saved in its trace.

When does the AI agent hand a subscriber or reporter to a person?

When a case needs editorial or legal judgment, a refund is over your limit, a subscriber is upset or asks for a person, when its confidence is low, or when your rules say so. The conversation moves to your team with the account, the history and the steps the AI agent took.

How is BoldDesk priced for a newsroom and audience team?

Plans start at $99 a month, billed yearly, with 500 AI credits and unlimited human agents, so editors, producers and audience staff all work in BoldDesk at no seat cost. There are no per-resolution fees, and extra AI credits are $40 per 1,000.

Can the AI agent handle subscriber spikes during breaking news or a live event?

Yes. The AI agent answers around the clock in 40+ languages on chat, email, WhatsApp and social channels, so a spike during breaking news or a live match is answered at the same speed, and what it cannot resolve reaches your team with the history.

Get started

Let AI Agents Run Your Subscriber and Newsroom Support

Connect your subscription platform and watch the AI agent resolve its first lockouts and refunds today.

Start Free Trial Book a Demo
  • No credit card required
  • Free onboarding and migration
  • Unlimited human agents