AI agents for logistics
AI-Native Logistics Support with Unlimited Human Agents
AI agents answer shipment status questions, reroute delayed deliveries and hold damage-claim credits for approval on chat, email, WhatsApp and social, 24/7, while your dispatch team keeps the exceptions. No per-seat fees and no per-resolution fees.
- No credit card required
- Free onboarding
- 15-day free trial
- of conversations resolved by AI
- Up to 90%
- accuracy in G2’s AI agent test
- 96%
- languages, 24/7
- 40+
Trusted by companies of all sizes
What it resolves
Where-Is-My-Shipment Answered, Delays Rerouted, Claims Checked Before They Pay Out
Connected to your tracking, TMS and claims tools over API or MCP, the AI agent resolves routine shipment requests on every channel, so your dispatch team keeps the exceptions that need a person.
- Live chat
- TMS API action
- Automation rules
- API action
- Slack
- Approvals
- Claims API action
- Tasks
- Broker API action
- SLA rules
- Escalations
Customers, shipments, carriers and amounts in the scenes are illustrative. Actions in your own systems run through the integration, API action or MCP server you connect.
Tested by G2 on 50 Real Support Tasks. Tied for the Highest Accuracy
G2 ran nine customer experience AI agents through the same verified dataset: grounded answers, account actions, troubleshooting, and escalation by policy. BoldDesk was scored independently, like every other vendor.
Source: G2 AI CX Agent Evaluations, General CX leaderboard. Scores reflect G2’s evaluation on the date shown and may change as agents are re-tested.
One AI team
AI Agents for Shippers and Consignees, AI Help for Your Dispatch Team
Three agents share your delivery rules, your shipment data and one credit balance. Dispatchers, depot staff and claims managers join as human agents at no seat cost.
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For shippers and consignees
Support Agent
Answers on chat, email, WhatsApp and social from the consignment’s own record: status, ETA and proof of delivery, without a call to dispatch.
Explore Support Agent -
For every ticket
Background Agent
Tags each new ticket by delivery zone and urgency, puts missed deliveries at the top and sends claims and customs requests to their desks on arrival.
Explore Background Agent -
For your dispatchers
Assist Agent
Summarizes a long ticket thread for the dispatcher and drafts the reply with the new truck and window, so the second call about a delay ends with the fix.
Explore Assist Agent
Connect Your Messaging and Commerce Tools in Minutes
Native Shopify, Salesforce, Slack, Microsoft Teams, Twilio and Stripe integrations put shipment conversations next to your orders and accounts. Your TMS, WMS and carrier systems connect over API or MCP.
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Shopify Orders and returns read from your store -
Salesforce Shipper accounts and history on every conversation -
Slack Dispatch alerted when a delay needs a person -
Microsoft Teams Claims and customs desks alerted from the ticket -
Twilio Delivery updates and delay alerts by text message -
Stripe Freight charges and refunds shown on the ticket
Guardrails
No Claim Credit or Reroute Without Your Rules
The AI agent works inside your claim, delivery and credit policies, asks the manager who owns an action before it runs, and records every step it takes.
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Approval before sensitive actions
Damage-claim credits over your limit, refunds and any reroute you mark wait for a named manager.
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A trace log of every step
What the agent read, which tool it called, the result and why, on every conversation.
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Policy-bound skills
Each skill holds your claim windows, cut-off times and credit limits. The AI agent acts only inside them.
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Role-based access to records
Each depot, carrier desk and claims team sees only the consignments and customer data it should.
96% accuracy in G2’s independent AI agent test, +10 pts vs. average
Enterprise-Grade Security for Shipment and Customer Data
Independently audited, encrypted end to end, and governed by the access rules your security and compliance teams set for every depot and team.
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SOC 2 Type 2
Independently audited for security, availability and confidentiality.
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GDPR
Compliant with EU data protection rules, with a data processing agreement.
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HIPAA
HIPAA compliance with a signed BAA, for logistics teams that handle health details.
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Your data stays yours
Your data is only accessible to your AI agent and not used to train models.
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AES-256 encryption
Shipment, customer and carrier data encrypted on a secure cloud architecture.
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SSO and role-based access
Each depot, region and team sees only the tickets and data it should.
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PII redaction
Personal data masked in tickets, transcripts and reports.
Do’s and Don’ts for Logistics Customer Support
Keep shippers informed from pickup to proof of delivery. Review best practices, common mistakes and the impact each has on delays, damage claims and customs holds.
Explore Guidelines-
Best Practices
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Common Mistakes
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Impact
Frequently Asked Questions
What is an AI agent for logistics customer support?
An AI agent for logistics customer support is software that resolves shipment requests, such as a status question, a delivery change or a damage claim, instead of only answering questions about them. In BoldDesk it works on live chat, email, WhatsApp and social channels, reads the consignment in your TMS or carrier system through an API action or MCP server and takes the action there.
What can BoldDesk’s AI agent do in a TMS, WMS or carrier system?
Through API actions or an MCP server that exposes your system’s tools, the AI agent can read tracking scans and ETAs, book a delivery slot, update an address before the cut-off, send a proof of delivery and rebook consignments on another truck. Reading and answering run on their own; credits, refunds and any action you mark wait for a named approver. BoldDesk has no native TMS or WMS integration, so each system connects this way.
Can BoldDesk connect to our WMS, TMS and carrier platforms?
Yes. A WMS, TMS or carrier platform connects to the AI agent as API actions, or as an MCP server, limited to the consignments and actions you allow. BoldDesk also supports REST APIs and webhooks for two-way sync, and Shopify, Salesforce, Slack, Microsoft Teams, Twilio and Stripe are native integrations.
Is BoldDesk suitable for logistics data under GDPR and SOC 2?
BoldDesk has a SOC 2 Type 2 report, is GDPR compliant with a data processing agreement, and supports HIPAA under a signed BAA. Customer data is encrypted with AES-256, is only accessible to your AI agent and is not used to train models, and personal data can be masked in tickets and reports.
How do I stop the AI agent from issuing a claim credit on its own?
Mark the credit or refund action as approval-required, or set a rule such as credits over $200 needing the Claims Manager. The AI agent prepares the action, waits for the named approver, then runs it, and every step is saved in its trace.
When does the AI agent hand a shipment case to a dispatcher?
When a customer asks for a person, a carrier SLA is close to a breach, a case needs a decision outside your rules, or its confidence is low, the AI agent passes the conversation to a dispatcher with the history and the steps it took. SLA rules by region, carrier or priority escalate a late ticket to a manager before the target is missed.
How is BoldDesk priced for a logistics company?
Plans start at $99 a month, billed yearly, with 500 AI credits and unlimited human agents, so every depot, region and shift can add agents without seat fees. There are no per-resolution fees, and extra AI credits are $40 per 1,000.
Get started
Let AI Agents Answer Where Every Shipment Is
Connect your tracking system and watch the AI agent resolve its first shipment requests today.
- No credit card required
- Free onboarding and migration
- Unlimited human agents