Switch from Zoho Desk to BoldDesk
- Modern & Easy to use
- Rich feature set
- Highly Customizable
- Free Migration
- No credit card required
- Cancel anytime
Trusted by companies of all sizes
Free and smooth migration
Our free expert migration service makes it simple to switch from Zoho Desk to BoldDesk. If you’re still under a Zoho Desk contract, we’ll cover up to 6 months of your remaining contract fees.
Compare Zoho Desk and BoldDesk Pricing
The complete AI-first support platform — ticketing, live chat, omnichannel messaging, knowledge base, automation, reporting, and integrations — in three simple plans with unlimited human agents.
Save up to 70% vs Zoho Desk Enterprise (billed annually, 5 to 100 agents).
Need pricing for 100+ agents? View our Pricing page
Compare
Compare BoldDesk and Zoho Desk Features
Check out how BoldDesk compares to Zoho Desk with features and functionalities
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Enterprise AI
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Enterprise
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Email to Tickets |
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Live Chat |
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Omnichannel Inbox |
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Auto Assignment |
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Advanced Ticket Filters |
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Workflow Automations |
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Contact Management |
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Activity/Task management |
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Ticket Approvals |
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Satisfaction Surveys |
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Ticket Collaboration |
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User Access Management |
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SLA Management |
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Branding and Customization |
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Multi Brand Support |
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Multilingual Help Desk |
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Multilingual Knowledge Base |
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Reports and Dashboards |
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Embeddable Widgets & Forms |
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Features are compared with BoldDesk & Zoho Desk with top-tiered plans
Not Fully Satisfied With Bolddesk?
30-day money-back guarantee, no questions asked
We will refund 100% of your money within 30 days of your purchase. Email us at support@bolddesk.com and we will issue your refund immediately—no questions asked.
Enterprise grade level security & privacy
To protect your customers’ data, security systems control access to your entire organization and secure your data at multiple levels. Encryption, audit logs, IP restrictions, and SSO are features that can help you in protecting your data and restricting access to only authorized users.
Single sign-on
Single sign-on with BoldDesk allows users to log in and access their help desk account with a single set of credentials by using SSO systems such as Office 365, OAuth 2.0 providers, and OpenID.
IP restrictions
IP restrictions allow you to limit the IP addresses from which your organization can access the help desk.
Password policies
Create your password policies to enforce secure, strong passwords, password rotation frequency, and password expiration to meet your security standards and policies.
Roles & permissions
Control agent's access to data by giving them certain permissions.
Ticket access scope
Specify an agent’s ticket access level when viewing tickets in the support center.
Brand-based access
Brand access allows you to limit the visibility of the tickets for agents so that they can only access tickets for specific brands.
Whitelist or blacklist senders
Accept or reject the emails received from specific senders and domains. Emails on the blacklist are blocked and are not routed to spam.
DKIM for email
DKIM signatures notify the recipient that an email is sent from an authorized domain.
Audit logs
Audit logs contain information about specific events or operations, such as access, change details, who performed an action, and so on.
12 Areas Compared
BoldDesk vs Zoho Desk: Side by Side
Pricing, total cost, AI, deployment, support, roadmap and customer proof, side by side. Prices in USD.
| Area | BoldDesk | Zoho Desk |
|---|---|---|
| Pricing and plans | Three plans, billed yearly: Scale AI $99/month (500 AI credits), Momentum AI $499 (1,000 credits) and Enterprise AI $999 (2,500 credits); $116, $587 and $1,175 billed monthly. Unlimited human agents and tickets on every plan. 15-day free trial. | Express $7 (up to 5 users), Standard $14, Professional $23 and Enterprise $40 per user/month billed annually ($9, $20, $35 and $50 monthly). Free plan for 3 users; 15-day trial. |
| Full cost of ownership | No per-agent fees: unlimited human agents on every plan, under a fair usage policy. Extra AI credits $40 per 1,000; no automatic overage charges, and handoffs to a human with no AI answer are free. Free migration and onboarding for eligible customers. | Premium support costs 20% and Enterprise support 25% of the subscription (minimum 25 users). Light agents are $6/month each, extra departments $6/month billed annually ($7 monthly), and extra API credits are bought separately; taxes are added to list prices. |
| AI agents and copilot | Response, Background, Assist and Email AI agents, AI actions over API and MCP, and AI agents in Slack and Microsoft Teams on every plan; a task uses 1 to 12 credits depending on complexity. | Zia generative AI on Professional and Enterprise; Express and Standard need your own OpenAI or DeepSeek key. Pre-built Desk AI agents are Enterprise only, in the US and India data centers. |
| Ticketing and channels | Unlimited tickets and email on every plan. Live chat, WhatsApp, Facebook, Instagram and Telegram from Momentum AI, with voice, SMS and LINE through integrations such as Aircall, Ringover and Twilio; a native voice channel is on the roadmap for November 2026. | Email, phone, chat, messaging, social and web forms. Email channels are capped by plan (2 to 100); chat and messaging start at Standard; telephony at Professional through integrations. |
| Self-service and knowledge base | Unlimited articles, public and private knowledge bases and a customer portal on every plan; multilingual knowledge base and article versioning from Momentum AI; multi-brand knowledge base on Enterprise AI. | Help center on all plans; community forums from Standard; multi-brand help center on Enterprise only. |
| Reporting and analytics | Support, SLA and ticket metrics dashboards on every plan; CSAT and AI agent dashboards from Momentum AI; custom dashboards and scheduled reports on Enterprise AI. | 50 custom reports and 10 dashboards on Standard; unlimited on Professional and Enterprise; exports from Standard. |
| Integrations and API | Zapier, Salesforce, HubSpot, Jira, GitHub, Shopify, Slack and Microsoft Teams on every plan, more from Momentum AI; webhooks and a REST API (100 to 500 requests a minute by plan); a BoldDesk MCP server for AI tools. | Zoho Marketplace extensions; REST API metered in credits, from 25,000 (Express) to 100,000 (Enterprise) base credits plus a per-agent allowance. |
| Security and compliance | SOC 2 Type 2 certified, GDPR and TX-RAMP Level 2. Audit logs on every plan; SSO and 2FA from Momentum AI; HIPAA with a signed BAA, IP restriction and data redaction on Enterprise AI, the plan the pricing page lists SOC 2 Type 2 certified under. | ISO 27001, 27017, 27018 and 27701, SOC 2 Type 2, GDPR and CCPA at company level; Zoho Desk is covered by a SOC 2 + HIPAA report with a BAA on request. |
| Deployment and data residency | Cloud only, hosted on Google Cloud and Microsoft Azure. Every plan chooses where data is stored (US, EU (Netherlands), India or Australia) at sign-up; AI and other processing happen mainly in the US, whichever storage region you pick. The pricing page lists no contractual data residency commitment. | Cloud only. Data center set by the country chosen at sign-up, in regions including the US, EU, India, Australia, Japan, Canada, Saudi Arabia, the UAE and Singapore. |
| Customer support | 24x7 email support and chat support on every plan, plus a customer success manager on Enterprise AI. First response for critical issues within 1 business day on Standard and 3 hours on Premium support; 99.9% uptime SLA. | Classic support on paid plans: 24x7 email, 8x5 phone, 8-hour first response. Faster response (3 hours or 1 hour) needs the paid Premium or Enterprise support plan. |
| Roadmap and release cadence | Public roadmap of planned, in-progress and completed items by month; release notes on Product Updates, most recently October 6, 2026. | What's New page of feature releases by month; no public roadmap found. |
| Customer proof | Rated 4.5/5 on G2. 3M+ tickets migrated to BoldDesk. Built by Syncfusion, whose software is used by 41K+ companies worldwide. | Zoho says Zoho Desk is trusted by 125,000+ businesses globally. |
Facts last checked on against each vendor's public pricing, trust, help-center and review pages. Vendors change plans often; confirm current terms with the vendor before you buy.
Migration Path
How to Move from Zoho Desk to BoldDesk
Zoho Desk exports each module to CSV (1,000 records per batch on Free and Express) and, from Standard, one full backup a month as CSV files that only the primary contact can download. Eligible BoldDesk customers get free migration.
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Request a free migration
Tell the BoldDesk migration team you're moving from Zoho Desk. Free migration and onboarding are available to eligible customers; the team confirms eligibility for your plan.
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Back up Zoho Desk
As the primary contact, run Data Backup to get tickets with threads, contacts, accounts and knowledge base articles as CSV files (download links expire after 7 days), and share them with the migration team.
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Map your fields
Set up your ticket, contact and contact group fields in a BoldDesk migration account. Tickets, public replies, private notes, articles, tags, contacts and companies then move with their original dates.
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Go live with onboarding
BoldDesk recreates your automations, SLA policies, ticket forms, groups and roles, sets up the help center, and walks agents through go-live.
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- 90% AI Agent Automation
- 100+ Rich Features
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One platform that covers all your customer support needs
AI-Powered Support — AI agents answer routine questions so your team can focus on complex ones
15-Day Free Trial — Try BoldDesk with your own team and tickets before you buy
Enterprise-Grade Security — SOC 2 Type 2, GDPR & HIPAA (with BAA)
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