What's New    Explore the new updates and features of BoldDesk in our March release. Learn more.   

Simple pricing that works for everyone

Save 20%

Save up to 20% when you select yearly billing

Yearly
Monthly

Starter

$8 /agent /month $96 billed yearly
$10Save 20%

Ideal for small business and startup

Includes all the features


MOST POPULAR

Growth

$16/agent /month$192 billed yearly
$20Save 20%

Ideal for larger teams with SSO

All Starter features, plus

Enterprise

$32/agent /month$384 billed yearly
$40Save 20%

For companies seeking enterprise-grade features

All Growth features, plus




Starter

$10 per agent per month

Ideal for small business and startup

Includes all the features


MOST POPULAR

Growth

$20per agentper month

Ideal for larger teams with SSO

All Starter features, plus

Enterprise

$40per agentper month

For companies seeking enterprise-grade features

All Growth features, plus




Save up to 20% when you select yearly billing

Plan comparison

Compare the features and benefits of each plan. Still unsure which plan is best for you?

We're here to help

Ticket Management

Starter

Growth

Enterprise

Unlimited Tickets

Email to Tickets

Ticket History

Ticket Tags

Message Tags

Canned Responses

Split Tickets

Clone Tickets

Related Tickets

Parent-Child Tickets

Spam Tickets

Suspended Tickets

Deleted Tickets

Private Tickets

Ticket Insights

Ticket Worklog

Edit & Delete Message

Merge Ticket

Lock Ticket

Ticket Sharing

Export Tickets

Bulk Edit

Convert Ticket Message to KB

Satisfaction Surveys (CSAT)

Embedded Web Widgets

Embedded Web Forms

Ticket Approvals

Activity/Task Management

Category based Email Support

Attachment File storage

25 GB 100 GB 1 TB


Knowledge Base

Starter

Growth

Enterprise

Unlimited Articles

Public Knowledge Base

Article Comments

SEO for Knowledge Base

Link KB Article in Ticket

Article Advance Filter

Show Popular, Recent, Related Articles

Estimate Read Time

Full Screen Editor

Customer Portal

Print Article

Internal or Private Knowledge Base

Article Template

Article Sections (Hierarchy)

Approval Workflow Status

Auto Save in Drafts

Article Versioning & Restore

Tag Management

Article Insights

Article Feedback

Clone Article

Share Article

Automatic Sitemap Generation

Auto Suggest Articles

Insert KB Article in Ticket Response

Article Expiration

Article Status Indicator

Knowledge Base Specific to a Contact Group

Multi-brand Knowledge Base



Automation & SLA

Starter

Growth

Enterprise

Ticket Auto Assignment (round robin)

Event-Based Rules (Create and Update Trigger)

Time Based Rules (Time Trigger)

Number of SLA Rules

Single Multiple Multiple

SLA Reminder Notification

SLA Escalation Notification

Business Hours and Holidays List

Single Multiple Multiple


Customization

Starter

Growth

Enterprise

Ticket Custom Fields

Ticket Form Fields

Contact Custom Fields

Contact Group Custom Fields

Field Dependencies

Field Display Condition

Custom Views

Agent Portal Customization

Customer Portal Customization

Custom Status

Custom Agent Roles

Custom Email Template



Customer Management

Starter

Growth

Enterprise

Unlimited Contacts

Unlimited Contact Group

Contact Activity History

Contact Group Activity History

Contact Custom Fields

Contact Group Custom Fields

Contact Impersonate

Merge Contact

Add Contacts to Multiple Contact Groups



Help Desk

Starter

Growth

Enterprise

Rebranding

Custom Emails (Email to Ticket)

2 5 10

Multi-brand Help Desk

5 brands

Multi-brand Knowledge Base

Multi-brand with Custom Domain Mapping

Multi-brand with Custom SSL Certificate



Security

Starter

Growth

Enterprise

Built-In SSL

Digitally Signed Emails (DKIM) and DMARC

Email SPAM Control

Roles and Permissions

Custom Domain Mapping

Social Login Integration

Single Sign-On (OAuth and OpenID)

Advanced Password Polices

Audit Logs

Custom SSL Support



Dashboard & Reports

Starter

Growth

Enterprise

Support Monitoring Dashboard

Support Traffic Dashboard

SLA Dashboard

Work Log Report

Ticket Conversation Report

CSAT Dashboard

Agent/Group Performance Dashboard

Export Report

Integrations

Starter

Growth

Enterprise

Rest API Rate (Requests per Minute)

100 300 500

Webhooks



3rd Party Integrations

Starter

Growth

Enterprise

Zapier

JIRA

Salesforce

Microsoft Teams

Custom Apps

Google Drive

Microsoft OneDrive

Dropbox



Support

Starter

Growth

Enterprise

Email Support - 24X5

Chat Support - 24X5

Migration Assistance *

Frequently Asked Questions

Support agents are essentially customer service representatives. To use the service, each agent, admin, or manager requires their own license. On any plan, you have the option to add as many agents as you want.

Your 15-day free trial gives you full access to all the features of your chosen BoldDesk plan. After the trial period, your data will be retained for 7 days to help upgrade your plan.

Credit card payments are accepted for our subscriptions. We currently accept Visa, MasterCard, and Maestro. If your company is unable to pay by credit card, please contact us at sales@bolddesk.com to arrange an alternate payment method.

You can change your subscription plan at any time. For upgrades, the change will take effect immediately and will be charged pro-rated. For downgrades, no refunds are available for the unused portion of your plan, so changes will take effect after the current billing cycle.

You have the option to cancel your subscription at any time. However, your subscription will remain valid until the end of your billing period.

Live Chat Icon