Pay for AI Work. Unlimited Human Agents Included.

Name: BoldDesk
Brand: BoldDesk
Price: 99 USD
Availability: InStock

Bring your whole team in. Every plan includes unlimited human agents, and you only pay for the work your AI agents do. Plans from $99/month.

Scale AI

AI-first email and self-service support

$99 /month

Billed $1,188/year

Start Free Trial

AI credits / month: 500
Human agents: Unlimited

Extra credits $40 / 1,000

Includes

Email AI Agent and ticketing
Knowledge base
Workflow automation
Custom fields, views, status
Web widgets and forms

Compare all features

Momentum AI

AI on every channel, with routing and SLAs

$499 /month

Billed $5,988/year

Start Free Trial

AI credits / month: 1,000
Human agents: Unlimited

Extra credits $40 / 1,000

Everything in Scale AI, plus:

AI Agent on chat, WhatsApp, social and SMS
Auto-assignment
Multiple SLAs and escalations
CSAT surveys
Custom roles

Compare all features

Enterprise AI

Multi-brand, compliance and advanced reporting

$999 /month

Billed $11,988/year

Start Free Trial

AI credits / month: 2,500
Human agents: Unlimited

Extra credits $40 / 1,000

Everything in Momentum AI, plus:

Multi-brand help desk and KB
HIPAA compliance
Ticket approvals
Agent shifts
Custom dashboards and scheduled reports

Compare all features

Help Desk plan

Need a help desk with per-agent pricing?

Get every BoldDesk help desk feature (ticketing, live chat, knowledge base, SLAs and reporting) for one price per agent. Add AI credits only if you want them.

From $35/agent/month Billed yearly

See per-agent pricing

Compare Plans

Every feature, plan by plan. All plans include unlimited tickets and unlimited human agents.

Features

Scale AI $99 /month Start Free Trial

Momentum AI $499 /month Start Free Trial

Enterprise AI $999 /month Start Free Trial

Ticket Management 43 features

Ticket Management: features by plan
Feature	Scale AI	Momentum AI	Enterprise AI
Unlimited Tickets	Included	Included	Included
Unlimited Human Agents	Included	Included	Included
Email to Tickets	Included	Included	Included
Ticket History	Included	Included	Included
Ticket Tags	Included	Included	Included
Message Tags	Included	Included	Included
Canned Responses	Included	Included	Included
Split Tickets	Included	Included	Included
Clone Tickets	Included	Included	Included
Related Tickets	Included	Included	Included
Parent-Child Tickets	Included	Included	Included
Spam Tickets	Included	Included	Included
Suspended Tickets	Included	Included	Included
Delete Tickets	Included	Included	Included
Private Tickets	Included	Included	Included
Ticket Insights	Included	Included	Included
Ticket Worklog	Included	Included	Included
Edit & Delete Message	Included	Included	Included
Export Tickets	Included	Included	Included
Embedded Web Widgets	Included	Included	Included
Embedded Web Forms	Included	Included	Included
Merge Ticket	Included	Included	Included
Lock Ticket	Included	Included	Included
Ticket Access Scope	Included	Included	Included
Email Notification	Included	Included	Included
In-App Notification	Included	Included	Included
Agent Signature	Included	Included	Included
Bulk Edit	Not included	Included	Included
Ticket Sharing	Not included	Included	Included
Forward Ticket	Not included	Included	Included
Convert Ticket Message to KB	Not included	Included	Included
Multiple ticket forms	Not included	Included	Included
Satisfaction Surveys (CSAT)	Not included	Included	Included
Multilingual Help Desk	Not included	Included	Included
Agent Shifts	Not included	Not included	Included
Auto-Merge Tickets	Not included	Not included	Included
Ticket Approvals	Not included	Not included	Included
Category-Based Email Support	Not included	Not included	Included
Side Threads	Not included	Not included	Included
Snooze Ticket	Not included	Not included	Included
Time Tracking (Manual & Automatic)	Not included	Not included	Included
Scheduled Recurring Tickets	Not included	Not included	Included
Attachment File Storage	100 GB	500 GB	1 TB

Customer Support Channels 9 features

Customer Support Channels: features by plan
Feature	Scale AI	Momentum AI	Enterprise AI
Email	Included	Included	Included
Live Chat	Not included	Included	Included
WhatsApp	Not included	Included	Included
Facebook	Not included	Included	Included
Instagram	Not included	Included	Included
Telegram	Not included	Included	Included
Voice / Call	Not included	Via integration	Via integration
SMS	Not included	Via integration	Via integration
LINE	Not included	Via integration	Via integration

BoldDesk AI 13 features

BoldDesk AI: features by plan
Feature	Scale AI	Momentum AI	Enterprise AI
Response Agent	Included	Included	Included
Background Agent	Included	Included	Included
Assist Agent	Included	Included	Included
Email AI Agent	Included	Included	Included
AI Trigger Orchestration	Included	Included	Included
AI Sentiment Analysis	Included	Included	Included
AI Field Prediction	Included	Included	Included
AI Actions (API tools and MCP tools)	Included	Included	Included
Knowledge Sources	Included	Included	Included
AI Answers Self-Service Portal	Included	Included	Included
AI Agents in Slack and Microsoft Teams	Included	Included	Included
Multi-Agent Collaboration	Included	Included	Included
Long-Running Agents	Included	Included	Included

Live Chat & Instant Messaging 33 features

Live Chat & Instant Messaging: features by plan
Feature	Scale AI	Momentum AI	Enterprise AI
Web Widget	Not included	Included	Included
Web SDK	Not included	Included	Included
Unlimited Concurrent Chat	Not included	Included	Included
Unlimited Message	Not included	Included	Included
Unlimited Contacts	Not included	Included	Included
Workflow	Not included	Included	Included
Automated Chat Assignment	Not included	Included	Included
Chat SLA	Not included	Included	Included
Business Hour	Not included	Included	Included
Offline Message	Not included	Included	Included
Holiday List	Not included	Included	Included
Automated CSAT	Not included	Included	Included
Canned Response	Not included	Included	Included
In-App Notification	Not included	Included	Included
Mobile App	Not included	Included	Included
Multilanguage	Not included	Included	Included
Email Transcript	Not included	Included	Included
Widget Customization	Not included	Included	Included
Custom Branding	Not included	Included	Included
Conversation History	Not included	Included	Included
Viewed Pages History	Not included	Included	Included
Visitor Notes	Not included	Included	Included
Tags	Not included	Included	Included
Conversation Private Note	Not included	Included	Included
Chat Views	Not included	Included	Included
Chat Insights	Not included	Included	Included
Pre Chat Form	Not included	Included	Included
Conversation Timeout	Not included	Included	Included
Sticky Buttons in Chat	Not included	Included	Included
In-Chat FAQs	Not included	Included	Included
Inactivity Based Workflows	Not included	Included	Included
Real-Time Typing	Not included	Included	Included
Proactive Outbound Messaging	Not included	Included	Included

Knowledge Base 38 features

Knowledge Base: features by plan
Feature	Scale AI	Momentum AI	Enterprise AI
Unlimited Articles	Included	Included	Included
Public Knowledge Base	Included	Included	Included
Internal or Private Knowledge Base	Included	Included	Included
Article Sections (Hierarchy)	Included	Included	Included
Article Comments	Included	Included	Included
SEO for Knowledge Base	Included	Included	Included
Link KB in Ticket	Included	Included	Included
Article Advance Filter	Included	Included	Included
Show Popular, Recent, Related Articles	Included	Included	Included
Estimate Read Time	Included	Included	Included
Full Screen Editor	Included	Included	Included
Customer Portal	Included	Included	Included
Print Article	Included	Included	Included
Auto Suggest Articles	Included	Included	Included
Article Reordering	Included	Included	Included
Auto Save in Drafts	Included	Included	Included
Article Insights	Included	Included	Included
Clone Article	Included	Included	Included
Share Article	Included	Included	Included
Embeddable KB Widget	Included	Included	Included
Article redirect support	Included	Included	Included
Article Replicate	Not included	Included	Included
Article Expiration	Not included	Included	Included
Article Status Indicator	Not included	Included	Included
Import from Word Document	Not included	Included	Included
Approval Workflow Status	Not included	Included	Included
Article Feedback	Not included	Included	Included
Automatic Sitemap Generation	Not included	Included	Included
Automatic llms.txt Generation	Not included	Included	Included
Article Versioning & Restore	Not included	Included	Included
Convert ticket response to article	Not included	Included	Included
Multilingual Knowledge Base	Not included	Included	Included
Article Template	Not included	Included	Included
Manage KB Tags	Not included	Included	Included
Bulk Edit	Not included	Included	Included
KB Export	Not included	Included	Included
Knowledge Base Specific to a Contact Group	Not included	Not included	Included
Multibrand Knowledge Base	Not included	Not included	Included

Workflow Automation 13 features

Workflow Automation: features by plan
Feature	Scale AI	Momentum AI	Enterprise AI
Automation Rules on Ticket Creation	Included	Included	Included
Automation Rules on Ticket Updates	Included	Included	Included
Conditional Ticket Fields	Included	Included	Included
Time Based Automation	Not included	Included	Included
Ticket Macros	Not included	Included	Included
Round Robin Ticket Assignment	Not included	Included	Included
Load Based Ticket Assignment	Not included	Included	Included
Skill Based Assignment	Not included	Not included	Included
SLA Management	Single	Multiple	Multiple
Business Hours	Single	Multiple	Multiple
SLA Reminder Notification	Not included	Included	Included
SLA Escalation Notification	Not included	Included	Included
Holidays List	Single	Multiple	Multiple

Customization 14 features

Customization: features by plan
Feature	Scale AI	Momentum AI	Enterprise AI
Ticket Custom Fields	Included	Included	Included
Ticket Form Fields	Included	Included	Included
Ticket Fields Grouping	Included	Included	Included
Field Dependencies	Included	Included	Included
Field Display Condition	Included	Included	Included
Agent Portal Customization	Included	Included	Included
Customer Portal Customization	Included	Included	Included
Custom Email Template	Included	Included	Included
Custom Views	Included	Included	Included
Custom Ticket Status	Included	Included	Included
Custom Agent Roles	Not included	Included	Included
Custom Agent Status	Not included	Included	Included
Contact Custom Fields	Not included	Included	Included
Contact Group Custom Fields	Not included	Not included	Included

Activities/Task Management 7 features

Activities/Task Management: features by plan
Feature	Scale AI	Momentum AI	Enterprise AI
Unlimited Activities	Not included	Not included	Included
Activity Worklog	Not included	Not included	Included
Clone Activity	Not included	Not included	Included
Watchers	Not included	Not included	Included
Email Delivery Status	Not included	Not included	Included
Activity History	Not included	Not included	Included
Custom Activity Type	Not included	Not included	Included

Customer Management 13 features

Customer Management: features by plan
Feature	Scale AI	Momentum AI	Enterprise AI
Unlimited Contacts	Included	Included	Included
Unlimited Contact Group	Included	Included	Included
Import Contacts	Included	Included	Included
Import Contact Groups	Included	Included	Included
Contact Activity History	Included	Included	Included
Contact Group Activity History	Included	Included	Included
Contact Impersonate	Included	Included	Included
Export Contacts	Included	Included	Included
Export Contact Groups	Included	Included	Included
Contact Custom Fields	Not included	Included	Included
Merge Contact	Not included	Included	Included
Contact Group Custom Fields	Not included	Not included	Included
Add Contacts to Multiple Contact Groups	Not included	Not included	Included

Help Desk 6 features

Help Desk: features by plan
Feature	Scale AI	Momentum AI	Enterprise AI
Rebranding	Included	Included	Included
Multibrand with Custom SSL Certificate	Not included	Included	Included
Custom Emails (Email to Ticket)	5	10	25
Multibrand Help Desk	Not included	Not included	10 brands
Multibrand Knowledge Base	Not included	Not included	Included
Multibrand with Custom Domain Mapping	Not included	Not included	Included

Security 16 features

Security: features by plan
Feature	Scale AI	Momentum AI	Enterprise AI
Built-In SSL	Included	Included	Included
Custom Domain Mapping	Included	Included	Included
Custom Email Server	Included	Included	Included
Digitally Signed Emails (DKIM) and DMARC	Included	Included	Included
Email Spam Control	Included	Included	Included
Social Login Integration	Included	Included	Included
Audit Logs	Included	Included	Included
SOC 2 ® Type 2 certified	Included	Included	Included
Single Sign-On (OAuth and OpenID)	Not included	Included	Included
Single Sign-On (JWT)	Not included	Included	Included
Two-Factor Authentication (2FA)	Not included	Included	Included
Roles and Permissions	Not included	Included	Included
Advanced Password Polices	Not included	Not included	Included
Data Redaction	Not included	Not included	Included
HIPAA Compliance	Not included	Not included	Included
IP Range Restriction	Not included	Not included	Included

Dashboard & Reports 18 features

Dashboard & Reports: features by plan
Feature	Scale AI	Momentum AI	Enterprise AI
Support Monitoring Dashboard	Included	Included	Included
Support Traffic Dashboard	Included	Included	Included
SLA Dashboard	Included	Included	Included
Work Log Report	Included	Included	Included
Ticket Conversation Report	Included	Included	Included
Ticket Metrics Report	Included	Included	Included
KB Dashboard	Included	Included	Included
Export Report	Included	Included	Included
Agent/Group Performance Dashboard	Not included	Included	Included
Contact/Contact Group Performance Dashboard	Not included	Included	Included
CSAT Dashboard	Not included	Included	Included
AI Credit Usage Dashboard	Not included	Included	Included
AI Credits Consumption & Balance	Not included	Included	Included
AI Agent Performance Dashboard	Not included	Included	Included
AI Agent Report	Not included	Included	Included
AI Copilot Report	Not included	Included	Included
Custom Dashboards	Not included	Not included	Included
Scheduled Report	Not included	Not included	Included

Developer Tools 4 features

Developer Tools: features by plan
Feature	Scale AI	Momentum AI	Enterprise AI
Rest API Rate (Requests per Minute)	100	300	500
Webhooks	Included	Included	Included
Mobile SDK for Helpdesk	Not included	Included	Included
Mobile SDK for Chat	Not included	Not included	Included

Third-Party Integrations 35 features

Third-Party Integrations: features by plan
Feature	Scale AI	Momentum AI	Enterprise AI
Zapier	Included	Included	Included
Jira	Included	Included	Included
GitHub	Included	Included	Included
AWS CloudWatch	Included	Included	Included
Salesforce	Included	Included	Included
HubSpot	Included	Included	Included
Pipedrive	Included	Included	Included
Microsoft Teams	Included	Included	Included
Shopify	Included	Included	Included
Google Drive	Included	Included	Included
Microsoft OneDrive	Included	Included	Included
Dropbox	Included	Included	Included
Slack	Included	Included	Included
WhatsApp	Not included	Included	Included
Facebook	Not included	Included	Included
Instagram	Not included	Included	Included
Telegram	Not included	Included	Included
Twilio	Not included	Included	Included
LINE	Not included	Included	Included
Gupshup for WhatsApp	Not included	Included	Included
PagerDuty	Not included	Included	Included
Stripe	Not included	Included	Included
WooCommerce	Not included	Included	Included
Custom Apps	Not included	Included	Included
Azure DevOps	Not included	Included	Included
Azure AD (Microsoft Entra ID)	Not included	Included	Included
Aircall	Not included	Included	Included
Ringover	Not included	Included	Included
Exotel (Ameyo)	Not included	Included	Included
Ozonetel	Not included	Included	Included
Asana	Not included	Included	Included
Calendly	Not included	Included	Included
BoldSign	Not included	Included	Included
Office 365 Calendar	Not included	Not included	Included
MS Teams Meeting	Not included	Not included	Included

BoldDesk Mobile App 2 features

BoldDesk Mobile App: features by plan
Feature	Scale AI	Momentum AI	Enterprise AI
BoldDesk for iOS	Included	Included	Included
BoldDesk for Android	Included	Included	Included

Support 6 features

Support: features by plan
Feature	Scale AI	Momentum AI	Enterprise AI
Knowledge Base	Included	Included	Included
Email Support	Included	Included	Included
Chat Support	Included	Included	Included
Option to Choose your Data Center Location	Included	Included	Included
Migration Assistance	Included	Included	Included
Customer Success Manager	Not included	Not included	Included

Estimate

What Will This Cost Us?

Enter your support numbers to see the plan that fits, what it costs with any extra AI credits, and what AI saves you in the first year.

Your support numbers

Typical values are pre-filled. Adjust to match your team.

Monthly Conversations

Tickets and chats across all channels.

Support Agents

Monthly Cost per Support Agent ($)

Fully loaded: salary, benefits, tools.

Conversations Handled by BoldDesk AI 90%

BoldDesk customers automate up to 90% of interactions. Start at 50–60% if your help content is still maturing.

Avg. AI Credits per Conversation 5

1–2 · Simple FAQs 3–5 · Typical 8–12 · Complex

What your team needs

Email and self-service Live chat, WhatsApp and social Multi-brand and HIPAA

Your estimate

Live estimate

Recommended plan

Momentum AI

Return on Investment

1,532%

Net Savings

$253,452/year

Your support cost today: 10 agents × $2,500: $25,000
Agent time freed by BoldDesk AI: 90% of $25,000: +$22,500
BoldDesk cost: −$1,379
Net savings per month: $21,121

Your monthly cost

$1,379/month

Momentum AI plan (1,000 credits): $499
22 credit packs × $40: $880
Unlimited human agents: $0
Total per month: $1,379

Start Free Trial

Estimates are illustrative, not a quote.

Credits

What a Credit Buys

Credits are priced on complexity: how much context the AI needs and how many systems it touches, not on whether the ticket gets resolved.

Low 1-2 credits

The answer is already in the thread or knowledge base. No tools, no other systems.

Answer a question from the knowledge base
Summarize this ticket
Draft a reply to the customer
Make this reply shorter and friendlier
Translate this message into Spanish

Medium 3-5 credits

One AI skill, one or two connected systems, and a focused lookup.

Where is my order right now?
Has this customer reported this before?
Why was I charged twice this month?
Reset this user's password
Create a Jira issue for this bug

High 8-12 credits

Several skills chained together across multiple systems, ending with a decision.

Check account health before I reply
How many other customers are affected?
Does this order qualify for a refund, and process it
Is this account at risk before renewal?

Frequently Asked Questions

How much does BoldDesk cost?

BoldDesk has three AI customer service plans, all billed yearly: Scale AI at $99/month with 500 AI credits, Momentum AI at $499/month with 1,000 credits, and Enterprise AI at $999/month with 2,500 credits. Billed monthly, they cost $116, $587 and $1,175. Every plan includes unlimited human agents and unlimited tickets. Prices are in US dollars; taxes are extra where applicable.

Does BoldDesk charge per agent?

No. Every plan includes unlimited human agents at no extra cost, under our fair usage policy. You pay for your plan and the AI credits it includes, not for seats, so adding teammates never raises your bill.

Which plan is right for my team?

Scale AI suits teams that support customers mainly by email and self-service. Momentum AI adds live chat, WhatsApp and social channels, AI agents, routing and SLAs. Enterprise AI adds multi-brand support, HIPAA compliance, ticket approvals and custom reporting. To size the return before you choose, see how to build a business case for AI customer service.

Does BoldDesk support single sign-on (SSO)?

Yes. BoldDesk supports single sign-on through OAuth/OpenID and JWT authentication on Momentum AI and Enterprise AI plans. SAML SSO is also supported; contact our team to confirm its plan availability and supported identity-provider configurations.

How is BoldDesk pricing different from per-agent pricing?

Many help desks price plans per agent, so your bill grows with every teammate, and AI is often sold separately. BoldDesk includes unlimited human agents on every plan and charges for AI work through credits. Your cost tracks how much AI you use, not how big your team is. For a side-by-side look at seat, resolution and credit models, see our guide to AI chatbot pricing.

What counts as one AI credit?

Credits depend on how complex the task is. Simple answers, summaries and drafts use 1–2 credits. Tasks that use one AI skill or connected system use 3–5. Multi-step workflows across several systems use 8–12. Handing off to a human without an AI answer is free.

What happens if I run out of AI credits?

Your plan, human agents and features keep working. We alert you at 80% and 100% of your credits. You can top up at $40 per 1,000 credits, upgrade and pay only the prorated difference, or route new conversations to human agents until your credits reset. We never add overage charges automatically.

Do unused credits roll over?

Monthly credits reset each billing month. Top-up credits never expire: any you don’t use roll over to the next month.

What if I need more than 2,500 credits a month?

You can top up at $40 per 1,000 credits whenever you need to. For steady high volume, contact us for custom volume pricing, annual credit pooling and a custom contract.

How much do I save with yearly billing?

Yearly billing saves 15% on every AI plan. Billed yearly, the plans are $99, $499 and $999 a month. Billed monthly, they’re $116, $587 and $1,175. The per-agent Help Desk plan saves about 13% with yearly billing: $35 instead of $40 per agent a month.

Can I change plans later?

Yes. Upgrade any time and pay only the prorated difference for the rest of your billing period. Downgrades take effect at your next renewal.

Is there a free trial?

Yes. Every plan starts with a free 15-day trial, and no credit card is needed, so you can test BoldDesk on your own support content before you buy.

Can I extend my BoldDesk free trial?

BoldDesk offers a 15-day free trial. If you need more time to evaluate the platform, contact our support team to request additional evaluation time. Contact Support

Is there a money-back guarantee?

Yes. BoldDesk offers a 30-day money-back guarantee. To request a refund, email support@bolddesk.com with your portal URL and subscription details.

Can I cancel any time?

Yes. An admin can cancel from Admin Center > Billing and Subscription. Your plan stays active until the end of the current billing period and does not renew. Export any data you want to keep first.

Can I export my data?

Yes. Agents can export tickets from the ticket list as Excel or CSV files, up to 1,000 records per file, and export report data from Reports, up to 5,000 records per request. Bulk exports include ticket fields, the description and the last reply, but not complete conversation threads or attachments; attachments can be downloaded from each ticket.

Is BoldDesk free for startups or nonprofits?

Yes, if you qualify. Eligible startups (under $10 million raised and under $1 million ARR) get BoldDesk free for 12 months with up to 5 agents and 1,000 AI credits a month. Eligible nonprofits (annual budget under $1 million) get one year free with up to 10 agents. Both programs are for new BoldDesk customers. Startup program · Nonprofit program.

Is there a free plan?

No. BoldDesk does not have a permanent free plan. Every plan starts with a free 15-day trial, and eligible startups and nonprofits can apply for a free year.

Can I use BoldDesk without AI?

Yes. The per-agent Help Desk plan has every help desk feature, with AI as an optional add-on. See help desk pricing.

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What a Credit Buys

Frequently Asked Questions

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What Will This Cost Us?

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Frequently Asked Questions

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