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Limited Time Offer

Affordable pricing for growing businesses

Starter

$10 1 agent offer agents $120 billed yearly
$15Save 20%

Additional agents $10/agent/month

Ideal for small businesses and startups

Includes these features:

MOST POPULAR

Growth

$20/agent/month$240 billed yearly
$25Save 20%

Ideal for larger teams with SSO

All Starter features, plus:

Enterprise

$40/agent/month$480 billed yearly
$50Save 20%

For companies seeking enterprise-grade features

All Growth features, plus:

Starter

$15 right arrow iconright arrow icon agents per month

Additional agents $12/agent/month

Ideal for small businesses and startups

Includes these features:

MOST POPULAR

Growth

$25per agentper month

Ideal for larger teams with SSO

All Starter features, plus:

Enterprise

$50per agentper month

For companies seeking enterprise-grade features

All Growth features, plus:

Free for startups

Our exclusive program tailored for startups gives you 10 Growth plan agents for free for your first year.

Add-on

Free for limited time.

Artificial Intelligence (Beta)

Looking for an alternative?

Number of agents: 10
No of AgentsSave with
BoldDesk*
BoldDesk-Logozendesk-logofreshdesk-logozohodesk-logohappyfox
10 Agents$2,760/year$10/mo$190/mo$180/mo$200/mo$390/mo
1 Agent$636/year$10/mo$19/mo$18/mo$20/mo$195/mo**
5 Agents$1,320/year$10/mo$95/mo$90/mo$100/mo$195/mo
10 Agents$2,760/year$10/mo$190/mo$180/mo$200/mo$390/mo
25 Agents$5,280/year$160/mo$475/mo$450/mo$500/mo$975/mo

** HappyFox charges $39 per user with a 5-user minimum.

We're with you every step of the way

No matter what plan you choose, our services are designed to enhance the value of your investment. From onboarding to quick support, we’ve got your back.

Free Migration

Our free expert migration service makes it simple to switch from any other help desk software to BoldDesk.

Effortless Onboarding

Buying software is just the start. We're here to help you implement and use it successfully.

30-Day Money-Back Guarantee

We will refund 100% of your money within 30 days of your purchase. Email us at support@bolddesk.com and we will issue your refund immediately, no questions asked.

Plan comparison

Compare the features and benefits of each plan. Still unsure which plan is best for you? We're here to help.

StarterGrowthEnterprise
Features

Unlimited Tickets

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Email to Tickets

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Ticket History

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Ticket Tags

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Message Tags

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Canned Responses

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Split Tickets

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Clone Tickets

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Related Tickets

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Parent-Child Tickets

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Spam Tickets

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Suspended Tickets

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Deleted Tickets

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Private Tickets

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Ticket Insights

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Ticket Worklog

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Edit & Delete Message

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Export Tickets

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Forward Ticket

No markTickTick

Merge Ticket

No markTickTick

Lock Ticket

No markTickTick

Ticket Sharing

No markTickTick

Bulk Edit

No markTickTick

Convert Ticket Message to KB

No markTickTick

Agent Signature

No markTickTick

Satisfaction Surveys (CSAT)

No markTickTick

Multilingual Help Desk

No markTickTick

Embedded Web Widgets

No markTickTick

Embedded Web Forms

No markTickTick

Ticket Approvals

No markNo markTick

Activity/Task Management

No markNo markTick

Category-Based Email Support

No markNo markTick

Attachment File Storage

25 GB100 GB1 TB

Unlimited Articles

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Public Knowledge Base

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Article Comments

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SEO for Knowledge Base

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Link KB Article in Ticket

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Article Advance Filter

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Show Popular, Recent, Related Articles

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Estimate Read Time

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Full Screen Editor

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Customer Portal

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Print Article

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Internal or Private Knowledge Base

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Multilingual Knowledge Base

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Embeddable KB Widget

No markTickTick

Article Template

No markTickTick

Manage KB Tags

No markTickTick

Import from Word Document

No markTickTick

Article Sections (Hierarchy)

No markTickTick

Approval Workflow Status

No markTickTick

Auto Save in Drafts

No markTickTick

Article Versioning & Restore

No markTickTick

Tag Management

No markTickTick

Article Insights

No markTickTick

Article Feedback

No markTickTick

Clone Article

No markTickTick

Share Article

No markTickTick

Automatic Sitemap Generation

No markTickTick

Auto Suggest Articles

No markTickTick

Insert KB Article in Ticket Response

No markTickTick

Article Expiration

No markTickTick

Article Status Indicator

No markTickTick

Knowledge Base Specific to a Contact Group

No markNo markTick

Multibrand Knowledge Base

No markNo markTick

Ticket Auto Assignment (Round Robin)

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Event-Based Rules (Create and Update Trigger)

No markTickTick

Time Based Rules (Time Trigger)

No markTickTick

Number of SLA Rules

SingleMultipleMultiple

SLA Reminder Notification

No markTickTick

SLA Escalation Notification

No markTickTick

Business Hours and Holidays List

SingleMultipleMultiple

Artificial Intelligence (Beta)

No markNo markAdd-on

 

Ticket Custom Fields

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Ticket Form Fields

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Contact Custom Fields

No markTickTick

Contact Group Custom Fields

No markNo markTick

Field Dependencies

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Field Display Condition

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Agent Portal Customization

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Customer Portal Customization

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Custom Ticket Views

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Custom Ticket Status

No markTickTick

Custom Agent Roles

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Custom Agent Status

No markTickTick

Custom Email Template

No markTickTick

Unlimited Contacts

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Unlimited Contact Group

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Import Contacts

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Import Contact Groups

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Contact Activity History

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Contact Group Activity History

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Contact Impersonate

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Export Contacts

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Export Contact Groups

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Contact Custom Fields

No markTickTick

Contact Group Custom Fields

No markTickTick

Merge Contact

No markTickTick

Add Contacts to Multiple Contact Groups

No markNo markTick

Rebranding

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Custom Emails (Email to Ticket)

2510

Multibrand Help Desk

No markNo mark10 brands

Multibrand Knowledge Base

No markNo markTick

Multibrand with Custom Domain Mapping

No markNo markTick

Multibrand with Custom SSL Certificate

No markNo markTick

SOC 2 ® Type II Compliance

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Built-In SSL

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Digitally Signed Emails (DKIM) and DMARC

TickTickTick

Email Spam Control

TickTickTick

Roles and Permissions

TickTickTick

Custom Domain Mapping

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Social Login Integration

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Single Sign-On (OAuth and OpenID)

No markTickTick

Advanced Password Policies

No markTickTick

Audit Logs

No markTickTick

Custom SSL Support

No markTickTick

Support Monitoring Dashboard

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Support Traffic Dashboard

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SLA Dashboard

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Work Log Report

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Ticket Conversation Report

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Export Report

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CSAT Dashboard

No markTickTick

Agent/Group Performance Dashboard

No markTickTick

Contact/Contact Group Performance Dashboard

No markTickTick

Rest API Rate (Requests per Minute)

100300500

Webhooks

No markTickTick

Zapier

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JIRA

No markTickTick

Salesforce

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Azure DevOps

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Microsoft Teams

No markTickTick

Slack 

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Shopify 

No markTickTick

Custom Apps

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Google Drive

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Microsoft OneDrive

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Dropbox

No markTickTick

Email Support – 24X5

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Chat Support – 24X5

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Migration Assistance

No markTickTick

Frequently Asked Questions

Support agents are essentially customer service representatives. To use the service, each agent, admin, or manager requires their own license. On any plan, you have the option to add as many agents as you want.

Your 15-day free trial gives you full access to all the features of your chosen BoldDesk plan. After the trial period, your data will be retained for 7 days to help upgrade your plan.

Credit card payments are accepted for our subscriptions. We currently accept Visa, MasterCard, and Maestro. If your company is unable to pay by credit card, please contact us at sales@bolddesk.com to arrange an alternate payment method.

You can change your subscription plan at any time. For upgrades, the change will take effect immediately and will be charged pro-rated. For downgrades, no refunds are available for the unused portion of your plan, so changes will take effect after the current billing cycle.

You have the option to cancel your subscription at any time. However, your subscription will remain valid until the end of your billing period.

The Exclusive Product Hunt discount is applicable for the first year only. Afterward, your subscription will renew at BoldDesk’s regular price. If you opt for a yearly payment plan, that price is 20% lower than the monthly payment plan.

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