Competitor prices are public list prices in USD as of October 2026 and may change. Zendesk no longer publishes a Suite Enterprise price; figures shown are its last public list price. All trademarks belong to their owners.
Compare all features
Every feature in the Enterprise plan, category by category.
Ticket Management 42 features
Unlimited Tickets
Email to Tickets
Ticket History
Ticket Tags
Message Tags
Canned Responses
Split Tickets
Clone Tickets
Related Tickets
Parent-Child Tickets
Spam Tickets
Suspended Tickets
Delete Tickets
Private Tickets
Ticket Insights
Ticket Worklog
Edit & Delete Message
Export Tickets
Embedded Web Widgets
Embedded Web Forms
Merge Ticket
Lock Ticket
Ticket Access Scope
Email Notification
In-App Notification
Agent Signature
Bulk Edit
Ticket Sharing
Forward Ticket
Convert Ticket Message to KB
Multiple ticket forms
Satisfaction Surveys (CSAT)
Multilingual Help Desk
Agent Shifts
Auto-Merge Tickets
Ticket Approvals
Category-Based Email Support
Side Threads
Snooze Ticket
Time Tracking (Manual & Automatic)
Scheduled Recurring Tickets
Attachment File Storage · 1 TB
Customer Support Channels 9 features
Email
Live Chat
WhatsApp
Facebook
Instagram
Telegram
Voice / Call · Via integration
SMS · Via integration
LINE · Via integration
Live Chat & Instant Messaging 33 features
Web Widget
Web SDK
Unlimited Concurrent Chat
Unlimited Message
Unlimited Contacts
Workflow
Automated Chat Assignment
Chat SLA
Business Hour
Offline Message
Holiday List
Automated CSAT
Canned Response
In-App Notification
Mobile App
Multilanguage
Email Transcript
Widget Customization
Custom Branding
Conversation History
Viewed Pages History
Visitor Notes
Tags
Conversation Private Note
Chat Views
Chat Insights
Pre Chat Form
Conversation Timeout
Sticky Buttons in Chat
In-Chat FAQs
Inactivity Based Workflows
Real-Time Typing
Proactive Outbound Messaging
Knowledge Base 37 features
Unlimited Articles
Public Knowledge Base
Internal or Private Knowledge Base
Article Sections (Hierarchy)
Article Comments
SEO for Knowledge Base
Link KB in Ticket
Article Advance Filter
Show Popular, Recent, Related Articles
Estimate Read Time
Full Screen Editor
Customer Portal
Print Article
Auto Suggest Articles
Article Reordering
Auto Save in Drafts
Article Insights
Clone Article
Share Article
Embeddable KB Widget
Article redirect support
Article Replicate
Article Expiration
Article Status Indicator
Import from Word Document
Approval Workflow Status
Article Feedback
Automatic Sitemap Generation
Article Versioning & Restore
Convert ticket response to article
Multilingual Knowledge Base
Article Template
Manage KB Tags
Bulk Edit
KB Export
Knowledge Base Specific to a Contact Group
Multibrand Knowledge Base
Workflow Automation 13 features
Automation Rules on Ticket Creation
Automation Rules on Ticket Updates
Conditional Ticket Fields
Time Based Automation
Ticket Macros
Round Robin Ticket Assignment
Load Based Ticket Assignment
Skill Based Assignment
SLA Management · Multiple
Business Hours · Multiple
SLA Reminder Notification
SLA Escalation Notification
Holidays List · Multiple
Customization 14 features
Ticket Custom Fields
Ticket Form Fields
Ticket Fields Grouping
Field Dependencies
Field Display Condition
Agent Portal Customization
Customer Portal Customization
Custom Email Template
Custom Views
Custom Ticket Status
Custom Agent Roles
Custom Agent Status
Contact Custom Fields
Contact Group Custom Fields
Activities/Task Management 7 features
Unlimited Activities
Activity Worklog
Clone Activity
Watchers
Email Delivery Status
Activity History
Custom Activity Type
Customer Management 13 features
Unlimited Contacts
Unlimited Contact Group
Import Contacts
Import Contact Groups
Contact Activity History
Contact Group Activity History
Contact Impersonate
Export Contacts
Export Contact Groups
Contact Custom Fields
Merge Contact
Contact Group Custom Fields
Add Contacts to Multiple Contact Groups
Help Desk 6 features
Rebranding
Multibrand with Custom SSL Certificate
Custom Emails (Email to Ticket) · 25
Multibrand Help Desk · 10 brands
Multibrand Knowledge Base
Multibrand with Custom Domain Mapping
Security 16 features
Built-In SSL
Custom Domain Mapping
Custom Email Server
Digitally Signed Emails (DKIM) and DMARC
Email Spam Control
Social Login Integration
Audit Logs
Single Sign-On (OAuth and OpenID)
Single Sign-On (JWT)
Two-Factor Authentication (2FA)
Roles and Permissions
Advanced Password Polices
SOC 2 ® Type 2 certified
Data Redaction
HIPAA Compliance
IP Range Restriction
Dashboard & Reports 13 features
Support Monitoring Dashboard
Support Traffic Dashboard
SLA Dashboard
Work Log Report
Ticket Conversation Report
Ticket Metrics Report
KB Dashboard
Export Report
Agent/Group Performance Dashboard
Contact/Contact Group Performance Dashboard
CSAT Dashboard
Custom Dashboards
Scheduled Report
Developer Tools 4 features
Rest API Rate (Requests per Minute) · 500
Webhooks
Mobile SDK for Helpdesk
Mobile SDK for Chat
Third-Party Integrations 35 features
Zapier
Jira
GitHub
AWS CloudWatch
Salesforce
HubSpot
Pipedrive
Microsoft Teams
Shopify
Google Drive
Microsoft OneDrive
Dropbox
Slack
WhatsApp
Facebook
Instagram
Telegram
Twilio
LINE
Gupshup for WhatsApp
PagerDuty
Stripe
WooCommerce
Custom Apps
Azure DevOps
Azure AD (Microsoft Entra ID)
Aircall
Ringover
Exotel (Ameyo)
Ozonetel
Asana
Calendly
BoldSign
Office 365 Calendar
MS Teams Meeting
BoldDesk Mobile App 2 features
BoldDesk for iOS
BoldDesk for Android
Support 6 features
Knowledge Base
Email Support
Chat Support
Option to Choose your Data Center Location
Migration Assistance
Customer Success Manager
Security & Compliance
Security You Won't Have to Compromise On
Enterprise-grade infrastructure, compliance, and access controls - built in from day one.
"The overall application functionality is good, UI/UX and the configurations including automations all the other services are constantly working fine."
Every BoldDesk help desk feature: ticketing, email, live chat and WhatsApp (SMS and phone through integrations), knowledge base, automation, SLAs, custom reports, SSO and compliance. There are no feature tiers or paid add-ons.
How much does BoldDesk cost?
$20 per agent per month billed yearly ($240 per agent per year), or $25 per agent per month billed monthly.
How much do I save with yearly billing?
20%. Yearly billing is $20 per agent per month against $25 on monthly billing, a saving of $60 per agent each year.
Is there a free trial?
Yes. Every new account gets a free 15-day trial of the full Enterprise plan. No credit card is needed.
Can I extend my BoldDesk free trial?
BoldDesk offers a 15-day free trial. If you need more time to evaluate the platform, contact our support team to request additional evaluation time. Contact Support
Can I cancel any time?
Yes. Monthly plans can be cancelled at any time and stop at the end of the current billing month.
Can I export my data?
Yes. Agents can export tickets from the ticket list as Excel or CSV files, up to 1,000 records per file, and export report data from Reports, up to 5,000 records per request. Bulk exports include ticket fields, the description and the last reply, but not complete conversation threads or attachments; attachments can be downloaded from each ticket.
Can I add or remove agents later?
Yes. Add agents at any time and pay a prorated amount for the rest of the billing period. Remove agents at your next renewal.
Who counts as an agent?
Anyone who logs in to answer or manage tickets. Customers, requesters and portal users are free and unlimited.
Is there a limit on tickets, articles or channels?
No. Tickets, knowledge base articles and channels are unlimited on the Enterprise plan, and you can run up to 10 brands.
Can you help me move from Zendesk, Freshdesk or Zoho Desk?
Major credit and debit cards. Yearly plans for larger teams can also pay by invoice.
How can I contact BoldDesk support?
You can contact the BoldDesk support team for assistance with product questions, account-related inquiries, and technical issues. Visit our support center to explore the available support options. Visit Support Center
Every feature. One price. $20 per agent.
Start your free 15-day trial. No credit card required.
