WhatsApp Support and Outreach, Powered by AI
WhatsApp Customer Support Software That
Keeps
Every Conversation in Context
Manage WhatsApp support, sales conversations, and proactive outreach from one connected workspace. AI Agent resolves repeat questions and takes real action instantly, agents get full context the moment they step in, and approved templates let you re-engage customers compliantly, all without leaving BoldDesk.
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No credit card required
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70%+ of repetitive WhatsApp questions resolved by AI
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15-day free trial
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No credit card required
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70%+ of repetitive WhatsApp questions resolved by AI
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15-day free trial
Trusted by Companies of all Sizes
Backed by Syncfusion
41K+
Companies worldwide
25+
Years in business
80%
of the Fortune 500 use Syncfusion software
3M+
Tickets Migrated
Free
Migration & Onboarding
SOC 2, GDPR & HIPAA
Compliant
99.9%
Uptime SLA
AI-Powered Support
An AI Agent That Doesn't Just Reply. It Resolves
AI Agent, AI Copilot, and AI Actions are built into every plan, working on WhatsApp alongside every other connected channel — so when a customer messages at midnight to change the size on an order placed an hour ago, AI Agent handles it end to end, no queue, no morning delay.
Handles WhatsApp conversations on its own, answering questions and completing the request, like updating an order or checking a delivery status.
Works alongside your agents on live WhatsApp conversations, offering reply suggestions and instant context, without replying to customers directly.
Powers the real work behind both: updating orders, processing refunds, and pulling account details through secure, audited API calls.
Core Capabilities
Everything Your Team Needs From WhatsApp Customer Support Software
Full Customer Context
Agents see a customer's WhatsApp conversation alongside their history from every other channel: past tickets, chats, and emails, all inside the same profile view. There's no need to ask "let me pull up your account" or dig through separate tabs to piece together what happened before.
Connected Conversation Threads
A customer messages your WhatsApp number about an order issue. It lands as a live conversation, not a ticket buried in a queue. Your agent replies in real time, and if it turns into something needing follow-up next week, links a ticket without losing the thread. The customer never has to explain themselves twice.
Multiple WhatsApp Numbers, One Dashboard
A brand launches in a new market, or adds a second product line, and needs its own WhatsApp presence. Instead of standing up a whole new support stack, connect up to 10 WhatsApp Business accounts to a single BoldDesk workspace, each one mapped to its own brand.
Multimedia in the Conversation
A photo of a damaged item. A screenshot of an error. A PDF of a receipt. Customers already send these on WhatsApp. BoldDesk keeps them in the same thread as the conversation, so agents resolve the issue without asking someone to "email that over instead."
Auto-Assignment
A customer messages about billing on WhatsApp. Auto-Assignment matches the brand and topic and routes it to the billing team's queue automatically, instead of leaving someone to sort incoming conversations by hand.
Proactive Messaging
Reach Customers Before They Have to Reach You
Most WhatsApp helpdesk tools only react once a customer messages first. BoldDesk lets you send proactive messages and broadcast to a contact list too — so when a customer added items to cart three days ago and went quiet, instead of waiting, you send one templated nudge: compliant, trackable, and the difference between a lost sale and a completed one.
A holiday sale, a limited-time discount, a new product launch: send an approved promotional template to your contact list, timed for when customers are most likely to buy.
A customer goes quiet mid-conversation. Send a quick nudge to bring them back, so the issue doesn't just disappear.
Your delivery is running two days late due to weather. Send an update with the new delivery date before the customer has to ask, so a delay doesn't turn into a complaint.
An appointment tomorrow, a subscription renewing next week, a payment due in three days: send a reminder, so the follow-through happens without a manual call or email.
A policy update, a service outage, a price change: send the same message to your entire contact list at once.
Every message is tracked as Sent, Delivered, Read, or Failed, so your next campaign is based on data, not a hope.
Built for Your Industry
WhatsApp Support That Fits How Your Business Actually Runs
Order changes, delivery checks, and refunds handled by AI Agent directly in the WhatsApp thread, without a ticket queue slowing down a time-sensitive request.
A shipment is delayed. Send a proactive template with the updated delivery date before the question comes in. Connect your carrier's tracking system as an AI Action via API or MCP, and AI Agent can answer "where's my package" with live status the moment a customer asks.
SOC 2 and GDPR-compliant conversations with role-based access control, so support and account discussions on WhatsApp meet the same bar as the rest of your stack.
A lead goes quiet after browsing listings or itineraries. Send an approved template to re-engage them before they book somewhere else.
Integrations
Customer Context Follows the Conversation
Whether a customer reaches out on WhatsApp or any other channel, the tools you already run your business on show up right alongside it.
Customer profiles and order history appear directly in tickets, contacts, and chats, so you can process refunds and cancellations without switching tabs.
Recent orders, payment status, and shipping details show up in tickets, contacts, and chat, so agents resolve order questions in one conversation.
Customers book a meeting straight from a live chat conversation, and BoldDesk automatically creates a ticket with the meeting details.
Subscriptions, payments, and invoice history show up directly on the ticket, so agents resolve billing questions without switching dashboards.
Plus many more integrations across CRM, payments, scheduling, and productivity
Reply to WhatsApp From Your Phone
Download the BoldDesk agent app for iOS or Android to keep up with WhatsApp conversations on the move: see incoming messages, reply, and hand off to AI or a teammate, without being at your desk.
Just BoldDesk
WhatsApp Included. No Upgrade Required
Stop paying more to unlock WhatsApp support. Every team gets the complete platform from day one, whether you're 5 agents or 1,000.
Just BoldDesk.$99
/ month. Billed yearly
| Number of Agents | Monthly (yearly billing) |
AI Credits
(Included for first 3 months)
|
|---|---|---|
| 5 |
$99
/ month
$1,188 billed yearly
≈ $20 / agent
|
500
credits / month
|
| 25 |
$349
/ month
$4,188 billed yearly
≈ $14 / agent
|
1,500
credits / month
|
| 50 |
$499
/ month
$5,988 billed yearly
≈ $10 / agent
|
2,000
credits / month
|
| 100 |
$999
/ month
$11,988 billed yearly
≈ $10 / agent
|
3,000
credits / month
|
EVERYTHING INCLUDED
- Omnichannel ticketing: Email, Chat, WhatsApp, Social, Voice: 10+ channels
- Workflow automation & SLA management
- Knowledge base & customer portal
- AI Copilot & AI Agents: Flat published rates, never per-resolution fees; starter credits in every plan
- Custom roles, SSO/SAML, audit logs: No "enterprise tier" required
- Advanced reports & custom dashboards
- Free expert migration & guided onboarding
Proof
Don't Take Our Word for It
Free Migration & Onboarding
The Zero-Risk Switch to BoldDesk
Free expert migration from your current support platform. We migrate your tickets, contacts, chat conversations, and knowledge base into your BoldDesk account first, so your team can review everything before going live.BoldDesk stays free until your current contract ends, and most teams are live in weeks.
Free expert-led migration
Tickets, contacts, knowledge base, and automations, rebuilt so your rules work from day one.
Review in a live sandbox
Verify everything before your team switches over. Nothing changes until you say so.
Free until your contract ends
Switch before renewal without paying for two help desks.
Guided onboarding on every plan
Most teams are productive within hours of go-live.
Secure, expert-led migration
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3M+ tickets migrated
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Up to 70% Savings vs Zendesk
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G2 Leader Fastest Implementation
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30 Day Money-Back Guarantee
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Enterprise Grade Security
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99.9% Uptime SLA
Security & Compliance
Protect Customer Data. Stay Audit-Ready.
Protect customer data on WhatsApp and every other channel with secure infrastructure, compliance-ready controls, and enterprise-grade access management.
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SOC 2 & GDPR compliant
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AES-256 encrypted infrastructure
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SSO and IP restrictions
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Role-based access control and audit logs
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HIPAA-ready workflows
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Secure cloud architecture
FAQ
Common Questions About WhatsApp Customer Support Software
WhatsApp customer support software connects your WhatsApp Business number to your customer support platform, so agents can manage WhatsApp conversations alongside every other channel instead of on a separate phone or app.
No. A WhatsApp message arrives as a live conversation thread, the same way live chat does. Agents can create and link a ticket to it at any point for longer-term tracking, but the conversation itself stays a chat.
Yes. Conversations are encrypted at rest and in transit, with SSO, role-based access, and SOC 2, GDPR, and HIPAA-ready compliance built in.
Yes. AI Agent answers and resolves WhatsApp conversations on its own, AI Copilot assists your agents on live conversations, and you control whether customers can escalate to a human.
Yes. Once a customer goes quiet for 24 hours, WhatsApp requires an approved template to reopen the conversation. BoldDesk lets you re-engage one customer or an entire contact group, with delivery tracked end to end.
BoldDesk includes WhatsApp, along with every other channel, AI, and SSO/SAML, in every plan including the entry tier, instead of gating them behind higher-priced tiers.
WhatsApp support is included in every BoldDesk plan at no extra cost, from $99 per month for 5 agents to $999 per month for 100 agents, with a 15-day free trial.
Give WhatsApp a Real Place in Your Support Workspace
Every channel and SSO are included from the first plan, with no add-ons required. Explore the full BoldDesk omnichannel customer service platform.
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No Feature Paywalls
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No Forced Upgrades
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SSO Included
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No Credit Card Required
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Cancel Anytime
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No Feature Paywalls
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No Forced Upgrades
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SSO Included
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No Credit Card Required
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Cancel Anytime