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BoldDesk - Better than Zendesk & Freshdesk, 50% of cost | Product Hunt
BoldDesk - Better than Zendesk & Freshdesk, 50% of cost | Product Hunt


 Save up to 65%
See why teams choose BoldDesk over Zendesk

BoldDesk is faster, more intuitive, and costs less. Start delivering exceptional support today.

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Trusted by companies of all sizes

6 reasons to choose us over Zendesk

Enjoy 65% of all your costs

Enjoy 65% off your costs

We provide all the essential features you need at a fraction of Zendesk's price.

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Faster setup

Set up in minutes, not days. Get your team onboard quickly.

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Customizable to your needs

Fully customizable workflows and integrations that fit your unique business needs.

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Simpler interface

Zendesk can be overwhelming; we make managing customer service easier with a clean and intuitive interface.

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Better customer support

Reliable support at your fingertips. our customer support champions are just a chat or email away.

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Adaptable for any team size

Your support system, your way—BoldDesk flexes to your requirements, allowing you to customize everything.

Save big with BoldDesk

Stop paying thousands of dollars per year for other tools and start saving with BoldDesk.

Number of agents: 10
1
100
Save with BoldDesk®
agent/month billed annually 		BoldDesk-Logo
agent/month billed annually 		zendesk-logo
agent/month billed annually
Number of agents: 10
Minimal UI showing Save in green cursive at top left corner; rest of screen is blank white space with no other content $240/year
Rounded Scale button with centered purple text on light purple background; UI element for scaling features or settings
$12
Minimal interface with a Support Team button in the top left corner; blank screen suggests loading or placeholder state
$19
Number of agents: 10
White screen with Save in green cursive at top left; no other visible elements, suggesting a blank or minimal interface $7,392/year
Purple Momentum label on soft purple button; rounded design and minimal style hint productivity or physics-themed UI
$25
Blank white screen with small top-left label reading Support Professional; no other visible content or interface elements
$55
Number of agents: 10
save_img $8,868/year
Rounded Enterprise tab in purple text with faint border on white UI, indicating enterprise-level service section
$39
White screen with one button labeled Support Enterprise in top left; blue text, rounded edges, and subtle border
$115
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Free Migration

Tied Down by a Support Contract? We'll Buy You Out

Let BoldDesk buy out your current contract (up to 6 months) and migrate your entire support setup—completely free.

  • We’ll pay off your existing vendor fees.
  • Experience expert-led, zero-downtime migration.
  • Upgrade your support experience—risk-free.
Apply Now & Break Free right arrow icon

Free migration. Terms apply.

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Awards & Recognition

Recommended by Industry Leaders

Honors acknowledging BoldDesk's leading role in the help desk software market

Awards
Awards

COMPARE


Get everything
Zendesk has and more

Get the same features as Zendesk, plus much more. All BoldDesk features can be customized to your business needs, no code required.


Features
BoldDesk logo in top left with orange icon and blue text BoldDesk by Syncfusion; rest of screen is blank white space Enterprise
Zendesk-logo Support Enterprise

Unlimited Contacts

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Unlimited Tickets

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Unlimited End-users

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Email to Tickets

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Live Chat

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Omnichannel Inbox

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Advanced Ticket Filtering

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Auto Assignment

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Workflow Automations

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Contact Management

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Activity/Task management

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Ticket Approvals

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Satisfaction Surveys

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Ticket Collaboration

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Ticket Linking

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Private Tickets

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User Access Management

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SLA Management

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Branding and Customization

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Multi Brand Support

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Multilingual Help Desk

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Multilingual Knowledge Base

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Brand Based Email Templates

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Reports and Dashboards

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Embeddable Widgets & Forms

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Features are compared with BoldDesk® & Zendesk with top-tiered plans

WHO WE ARE

BoldDesk by Syncfusion

Syncfusion has been helping developers worldwide build powerful line-of-business software for over 20 years. Our flagship component suite includes over 1,900 UI widgets and frameworks that help reduce development time and complexity.

Fortune 500
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0 K+
Developers
0 M+
Years in business
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Enterprise grade level security & privacy

To protect your customers’ data, security systems control access to your entire organization and secure your data at multiple levels. Encryption, audit logs, IP restrictions, and SSO are features that can help you in protecting your data and restricting access to only authorized users.

Single sign-on

Single sign-on with BoldDesk® allows users to log in and access their help desk account with a single set of credentials by using SSO systems such as Office 365, OAuth 2.0 providers, and OpenID.

IP restrictions

IP restrictions allow you to limit the IP addresses from which your organization can access the help desk.

Password policies

Create your password policies to enforce secure, strong passwords, password rotation frequency, and password expiration to meet your security standards and policies.

Roles & permissions

Control agent's access to data by giving them certain permissions.

Ticket access scope

Specify an agent’s ticket access level when viewing tickets in the support center.

Brand-based access

Brand access allows you to limit the visibility of the tickets for agents so that they can only access tickets for specific brands.

Whitelist or blacklist senders

Accept or reject the emails received from specific senders and domains. Emails on the blacklist are blocked and are not routed to spam.

DKIM for email

DKIM signatures notify the recipient that an email is sent from an authorized domain.

Audit logs

Audit logs contain information about specific events or operations, such as access, change details, who performed an action, and so on.

TEST OUT ALL THE FEATURES OF BOLDDESK

Start your 15-day free trial with instant access


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  • Easy setup
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One platform that covers all your customer support needs

  • flash-icon10x Faster — Instant AI-first replies with no delays
  • singup-icon90%+ CSAT — Customers love the speed & reliability
  • lock-iconEnterprise-Grade Security — SOC 2, HIPAA & GDPR compliant

Trusted by global brands and growing teams alike

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    One platform that covers all your customer support needs

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      No Commitment: There is no commitment to buy. A demo is completely free.
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      Expert Guidance: Maximize the potential of BoldDesk for your business.
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      Personalized: Share your goals and we’ll tailor the demo for you.
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    Trusted by global brands and growing teams alike