Smarter Support with AI + Humans
Live Chat Software for Instant
Support, Faster Resolutions
Most questions don't need a person, at least not right away. BoldDesk's AI Agent solves them the moment they come in, and brings in your team, with full context, only when it really matters.
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No credit card required
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Live in under 5 minutes
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Cancel anytime
Trusted by Companies of all Sizes
Backed by Syncfusion
41K+
Companies worldwide
25+
Years in business
80%
of the Fortune 500 use Syncfusion software
3M+
Tickets Migrated
Free
Migration & Onboarding
SOC 2, GDPR & HIPAA
Compliant
99.9%
Uptime SLA
Beyond Traditional Live Chat
Live Chat Software That Actually Solves Things
Live chat lets customers get help right on your website or app, in real time. Most tools stop there. A person still has to answer every single message. BoldDesk's AI Agent actually understands the question, remembers the whole conversation, and solves it on the spot. When a person does need to step in, they see everything that already happened, so nobody has to repeat themselves.
Token-based AI credits, not per-resolution billing. Every plan includes starter credits at no extra cost.
AI Agent
Resolves Customer Requests Automatically
When customers ask about orders, refunds, account updates, or common support issues, the AI Agent can retrieve information and complete the task instantly, reducing wait times and handling routine work without agent involvement.
AI Copilot
Helps Agents Reply Faster
Copilot drafts responses, surfaces relevant knowledge, and summarizes conversations in real time, helping agents resolve issues faster without sacrificing quality or brand voice.
AI Actions
Connects AI to the Systems You Already Use
AI can securely update CRM records, process requests, and trigger workflows across your business systems, turning conversations into completed actions instead of manual follow-ups.
Human Handoff
No Repeats, Just Resolution
When a conversation requires human support, AI transfers the chat with full context and history, so customers never have to repeat themselves.
Every plan includes starter AI credits at no extra cost. Need more? Add token-based credits at flat, published rates, not per-resolution fees.
Who It's For
Live Chat That Fits However Your Team Works
Enterprise Support Teams
Route conversations by rule, like sending billing questions to finance and login issues to IT, automatically. Role-based access and audit logs mean IT can always see who handled what.
SaaS & Product Teams
The Chat SDK embeds live chat right inside your own iOS or Android app, so someone stuck mid-signup can get help without ever leaving your product.
Regulated & Compliance-Heavy Industries
SOC 2, GDPR, and HIPAA-ready controls come built in, so a security review doesn't turn a simple chat rollout into a six-month project.
Global & Multi-Brand Organizations
Real-time translation and per-brand widget settings mean one live chat setup can serve every brand and region, so a customer in Tokyo and one in Toronto both get help in their own language.
Everything In One Place
Everything Your Team Needs to Answer a Chat
Chat, AI, and everything your team needs to answer it all live in one place. No separate tools to juggle.
Support That Feels Like Part of Your Product
Customize the widget to match your brand, and pin your top FAQ to the Home View so answers show up before anyone has to ask. When your team's offline, a contact form still captures the message, so it's waiting for you the next morning instead of getting missed.
Integrations
Works With the Tools You Already Use
Order details, meetings, billing, whatever your team already uses shows up right next to the chat. No extra tab needed.
WooCommerce
Order history and customer profiles appear in chat, helping agents process refunds and cancellations without tabs.
Shopify
Order status, payment details, and shipping updates appear in chat, so agents answer questions instantly.
Calendly
Customers can book meetings from live chat, and BoldDesk automatically logs tickets with meeting details.
Stripe
Subscription, payment, and invoice details appear on tickets, helping agents resolve billing issues faster.
Beyond the Chat Window
Connect With Customers Anywhere, Not Just Your Website
Chat doesn't stop at the desktop widget. Respond from your phone, or embed chat directly inside your own app.
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Mobile App: stay connected on the go, never miss a customer query, for iOS and Android.
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Chat SDK: embeds just the live chat widget inside your own iOS or Android app, with push notifications.
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Mobile Support SDK: embeds a full help center (tickets, chat, and knowledge base) for iOS, Android, Flutter, or React Native, if you need more than chat alone.
One Plan. All Features You Need.
It's All in One Plan
Stop paying more to unlock features you already need. Live chat, AI, and every other channel come included from day one, whether you're 5 agents or 1,000.
Starter
Growth
Pro
Enterprise
Just BoldDesk.
Just BoldDesk.BoldDesk (All Inclusive)
Every feature, for every team size - from 5 agents to 1000+.
$99
for 5 agents
/ month. Billed yearly
/ month. Billed yearly
| Number of Agents | Monthly (yearly billing) |
AI Credits
(Included for first 3 months)
|
|---|---|---|
| 5 |
$99
/ month
$1,188 billed yearly
≈ $20 / agent
|
500
credits / month
|
| 25 |
$349
/ month
$4,188 billed yearly
≈ $14 / agent
|
1,500
credits / month
|
| 50 |
$499
/ month
$5,988 billed yearly
≈ $10 / agent
|
2,000
credits / month
|
| 100 |
$999
/ month
$11,988 billed yearly
≈ $10 / agent
|
3,000
credits / month
|
EVERYTHING INCLUDED
- Omnichannel ticketing: Email, Chat, WhatsApp, Social, Voice: 10+ channels
- Workflow automation & SLA management
- Knowledge base & customer portal
- AI Copilot & AI Agents: Flat published rates, never per-resolution fees; starter credits in every plan
- Custom roles, SSO/SAML, audit logs: No "enterprise tier" required
- Advanced reports & custom dashboards
- Free expert migration & guided onboarding
Teams switching from Zendesk or Freshdesk typically save
up to 70%
Free Migration & Onboarding
The Zero-Risk Switch to BoldDesk Live Chat
Free expert migration of your chat conversations, contacts, and automations from your current live chat tool or help desk. Review everything in your BoldDesk account before your team switches over. Nothing changes until you say so.
Free expert-led migration
Tickets, contacts, knowledge base, and automations, rebuilt so your rules work from day one.
Review in a live sandbox
Verify everything before your team switches over. Nothing changes until you say so.
Free until your contract ends
Switch before renewal without paying for two help desks.
Guided onboarding on every plan
Most teams are productive within hours of go-live.
Secure, expert-led migration
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3M+ tickets migrated
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Up to 70% Savings vs Zendesk
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G2 Leader Fastest Implementation
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30 Day Money-Back Guarantee
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Enterprise Grade Security
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99.9% Uptime SLA
Security & Compliance
Pass a Security Review Before You Have a Security Team
Protect customer data with secure infrastructure, compliance-ready controls, and enterprise-grade access management. All of it standard on the startup program.
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SOC 2 & GDPR compliant
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AES-256 encrypted infrastructure
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SSO and IP restrictions
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HIPAA-ready workflows
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Secure cloud architecture
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Role-based access control and audit logs
Don’t Take Our Word For It
Here are a few kind words from some of our happy customers.
Questions
Frequently Asked Questions
$99/month for 5 agents, billed yearly, with AI Copilot and starter AI credits included at no extra cost. 15-day free trial, no card required.
It's not a scripted chatbot with quick-reply buttons. BoldDesk's AI Agent understands free-form questions, retrieves answers from your knowledge base, and can take actions like checking an order or updating a record.
You can buy more AI credits based on token usage, billed at flat, published rates, not per-resolution, so there are no surprise usage bills.
Yes, no credit card required. Explore the full feature set for 15 days before you decide.
Both, affordable and easy to start, with the depth to scale as your team grows.
Yes, SOC 2, GDPR, and HIPAA compliant, with enterprise-grade data protection built in.
Yes, live chat connects directly to Salesforce, Shopify, WooCommerce, and BoldDesk's own ticketing, so context carries over automatically.
Yes, messages are auto-translated in real time, so agents can reply in their own language.
BoldDesk uses token-based AI credits billed at flat, published rates, not per-resolution fees like Zendesk and Freshdesk's AI add-ons, and unifies live chat, WhatsApp, SMS, and social in one inbox with AI included from day one.
Start Answering Customers in Minutes, Not Hours, With BoldDesk Live Chat Software
Join the support teams already using BoldDesk's AI-powered live chat to answer faster, resolve more, and keep customers happy, without growing headcount.
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No Credit Card Required
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Easy Setup
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AI Agent Add-on Available