Live Chat Software
Bring a human touch to customer support with effortless chat
More than just a chat widget, the real-time live chat combines AI automation with advanced customer service tools to unify conversations across channels, bringing omnichannel support to life and boosting customer satisfaction.
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Trusted by companies of all sizes
Why Choose Our Live Chat Software to Stay Ahead in Customer Service?
Engage, Support, and Delight Your Customers
Reimagine customer communication with BoldDesk Live Chat, the ultimate tool for real-time engagement and superior support. Designed to enhance satisfaction and streamline communication, delivers memorable experiences that keep your customers coming back.
Multiple Messaging Channels
Connect effortlessly with customers via live chat, WhatsApp, Facebook, Instagram, and SMS.
CSAT Feedback Collection
Measure customer satisfaction with integrated feedback tools to enhance your service quality.
Real-Time Insights
Gain actionable visitor insights, including chat history, visited pages, and IP details, for personalized interactions.
Smart Automations & Security
Optimize operations with business hours, holiday calendars, and robust security features like IP blocking, trusted domains.
AI Agent
Instantly respond to customer queries with AI-powered assistance in BoldDesk.
Custom Branding
Align your chat widget with your brand's design for a seamless experience.
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No credit card required
Not sure how it works?
Quick And Easy Integration
Integrate Live Chat Widget Within 5 Minutes!
Integrating BoldDesk Live Chat into your website is quick and easy. Simply embed the live chat widget, customize its design and messaging, and you'll be ready to start chatting with your customers in minutes!
Step 1 : Start Your Free Trial
Signup for free trial and log in to your BoldDesk admin portal. Get Started Now.
Step 2 : Install on Your Website
Add a chat widget and paste the embed code on your site. View setup guide
Still having doubts in getting started? Book a Demo 
Connect Real-Time With Anyone, Anywhere
Enhance customer support with BoldDesk Live Chat, designed to connect you with your customers instantly and effortlessly, no matter where they are.
Connect with Customers Instantly Using AI-powered Live Chat Software
Real Time Support for Customers
AI Agent for Customers
AI Agent handles routine queries, triggers API calls, and lets your team focus on complex tasks
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AI Agent for Live Chat: Instantly responds using AI-powered knowledge bases, custom replies, and uploaded documents.
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Automate Actions: Perform end-to-end tasks like canceling orders, fetching balances, scheduling appointments by calling your APIs.
Chat Widget
Enhance user interactions with a fully customizable chat widget
designed for seamless support. Key features include:
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Widget Customization: Tailor themes, tags, and uploads for a branded experience.
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Configurable Chat Experiences: Personalize start and away chat flows.
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Offline Forms: Manage predefined or custom forms to create tickets when offline.
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Localization: Multi-language support for global audiences.
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Custom Field Management: Add or reuse fields to capture key data effectively.
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Notification Sounds Toggle: Customers can enable or disable sound alerts within the chat widget.
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Email Transcripts: Customers can receive chat transcripts via email for future reference.
Notifications
BoldDesk ensures seamless communication with offline email support, sound alerts for new messages, and an upcoming feature allowing customers to continue chats via email.
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Offline email supports seamless communication when customers go offline.
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Sound notifications in the widget to alert users of new messages.
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Ability for customers to continue chats via email (coming soon).
Multiple Messaging Channels
BoldDesk Live Chat streamlines communication by unifying customer interactions across multiple channels into a single, consistent interface.
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Live Chat: Provide real-time assistance to website visitors, enhancing engagement and satisfaction.
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WhatsApp: Offer direct support via WhatsApp, allowing users to connect instantly and clarify their queries.
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Facebook: Interact with users through your Facebook page, whether via direct messages and comments.
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Instagram: Respond to messages and resolve doubts effectively through your Instagram page
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SMS Integration: Communicate via SMS powered by Twilio for fast and reliable connectivity.
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Telegram Support: Allows customers to connect with support via Telegram.
Live Chat Software for Agents
AI Copilot for Agent
Boost support efficiency with intelligent AI tools that assist agents in real time and streamline workflows.
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AI Copilot for Chat: Speed up replies with real-time, context-aware suggestions.
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AI-Assisted Responses: Compose messages faster with AI suggestions.
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Chat AI Summary: Instantly generate smart chat summaries for escalations and follow-ups.
Productivity
Empower your team for personalized and timely support. Deliver effective support with these tools:
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All-in-One View: Access all past interactions in a single view for context-aware support.
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Canned Responses: Reply faster with templates and personalize them using dynamic placeholders like names or emails.
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Live Availability: Engage customers at the right moment.
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File Sharing: Share files and links seamlessly.
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Language Translation: Communicate with better fluency across multiple languages.
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Conversation Search: Find chats quickly for efficient responses.
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Conversation Filtering: Easily locate specific chats by applying filters such as status, assigned agent, department, or tags, etc.
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Custom Chat Views: Save frequently used filters as personalized chat views for quick and convenient access to relevant conversations.
Visitor Insights
Gain valuable audience insights with detailed visitor information:
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AI Copilot for Chat: Speed up replies with real-time, context-aware suggestions.
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AI-Assisted Responses: Compose messages faster with AI suggestions.
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Chat AI Summary: Instantly generate smart chat summaries for escalations and follow-ups.
Notification & Mobile App
BoldDesk Live Chat keeps you connected with real-time notifications:
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In-App: Stay updated within the portal.
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Push: Get instant device alerts.
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Email: Offline agents receive email notifications.
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Mobile App: Stay connected with customers on the move—respond, assign, and resolve chats from your phone.
Live Chat Tools for Customer Support Leads
AI Quick Actions
Enhance customer support with AI-powered automation for faster, smarter service
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Copilot for Chat: Delivers real-time, context-aware replies and automates tasks like order cancellations and data lookups via internal and external API integration.
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AI Agent Customization: Adjust AI tone, response style, and behavior to match your brand and support strategy.
SLA Management
Define and manage service expectations for chat conversations with automated tracking and prioritization
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Response & Resolution Times: Set due times for incoming chats to ensure timely handling.
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SLA Compliance Tracking: Automatically monitor SLA adherence across all chat conversations.
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SLA Breach Alerts: Automatically flag and escalate tickets or chats that exceed defined SLA limits, helping teams take corrective action quickly.
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Priority-Based Chat Handling: Prioritize chats based on urgency and SLA deadlines.
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Timely Agent Actions: Help agents stay aligned with support goals and deliver consistent service.
Security and Permissions
BoldDesk Live Chat ensures platform security and streamlined operations with its features to maintain a secure, efficient, and organized support system.
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IP Blocking: Restrict unauthorized access by blocking specific IPs.
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Agent Permissions: Control agent roles and actions for secure workflows.
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Contact Groups: Organize contacts for faster communication.
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Trusted Domains: Allow communication only from specified domains.
Customize Fields as You Need
Chat conversations now support customizable fields for seamless data collection, with advanced settings for improved efficiency:
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Field Display: Dynamically show or hide fields based on conditions to keep forms concise.
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Field Dependency: Link fields (e.g., Country > State > City) for precise data collection.
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Custom Chat Styling: Add custom CSS and JavaScript to personalize your live chat widget’s look and behavior to be fully aligned with your brand
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Iframe Support for Chat Widget: Embed the chat widget inside an iframe to integrate seamlessly with embedded web apps or third-party platforms.
Workflow
Streamline support with automation tools:
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Business Hours: Set global schedules for seamless support within operational hours.
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Holiday Calendars: Integrate holiday lists to ensure SLA compliance.
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Workflow: Automate actions and processes to enhance efficiency.
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Draft Versions: Edit workflows without disrupting live operations.
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Reusable Assignments: Apply auto-assignment rules across workflows.
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Execution Logs: Monitor and troubleshoot workflows in real time.
Insights and Reports
Streamline tracking with Live Chat’s advanced reports. Optimize support with actionable insights:
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Custom Dashboard: Track Chat and SLA data in dashboards for real-time insights.
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Insights Tab: Track chat statuses, response times, and chat assignments.
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Support Monitoring: Track ticket statuses and response times.
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Support Traffic: Analyze trends to allocate resources effectively.
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Performance Metrics: Evaluate agent or group performance.
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Customer Feedback: Monitor satisfaction levels for improvement.
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Scheduled Reports: Include Chat data in Scheduled Reports to automatically receive filtered, chat-specific insights.
Customer Satisfaction (CSAT)
Measure satisfaction and identify improvements with customizable surveys. Integrate across platforms (e.g., websites, WhatsApp, Facebook). Use goal-aligned questions, 5-point ratings, and follow-ups for deeper insights.
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No credit card required
Still curious how it works?
Bring all your channels together in one place
Unify every customer interaction in a single platform, enabling your team to work more efficiently and providing your customers with a smooth, consistent experience.
Website Live Chat for Real-Time Customer Interaction
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Custom Widgets: Widget customizations to personalize the chat experience.
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Operating Hours: Work hours to define business hours.
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Brand Management: Multibrand chat widget to manage chat widgets for many websites from a single interface.
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Agent Groups: Department designations to organize chat agents and assign them to specific teams or topics.
Email Live Chat Integration for Faster Responses
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Centralized Email Management: Manage all customer emails from a single, unified platform.
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Automated Ticket Creation: Convert emails into support tickets automatically for efficient tracking.
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Customizable Workflows: Tailor ticket workflows to suit your team's needs and processes.
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Collaborative Support: Allow multiple agents to collaborate on a single ticket seamlessly.
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Real-Time Updates: Receive instant notifications on ticket status changes.
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Analytics and Reporting: Gain insights through detailed analytics and reports.
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Multi-Channel Integration: Integrate with various communication channels for comprehensive support.
Live Chat Instead Response for WhatsApp
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WhatsApp Connect: Boost customer engagement by integrating WhatsApp into your chat support.
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Chat Creation: Each WhatsApp message creates a chat in BoldDesk for easy management.
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Direct Replies: Support agents can respond to WhatsApp inquiries directly within BoldDesk.
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Media Sharing: Exchange various content types like texts, images, and videos for richer communication.
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Team Assignment: Use group-based assignments for efficient, personalized WhatsApp support.
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Number Support: Multi-phone number support allows managing multiple WhatsApp numbers from one platform.
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Delivery Insights: Track message delivery status (sent, read).
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Tag Management: Assign tags to each message for streamlined execution.
Facebook Live Chat for Quick Comment Responses
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Chat Management: Agents can manage, track, and respond to all inquiries from a single chat interface.
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Quick Response: Your team can respond quickly, resolve issues faster, and maintain seamless communication.
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Messenger Integration: All customer interactions from Facebook Messenger and Page comments are centralized in one location.
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Content Sharing: Share various content types like photos, videos, and documents for a richer experience.
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Smart Routing: Facebook messages are routed to the right agent group for prompt handling.
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Post Visibility: View the post that was commented on.
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Mobile Support: Communicate with clients in BoldDesk mobile app on iOS and Android.
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Multi-login Support: Manage messages across multiple Facebook pages by connecting several accounts.
Voice
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Click-to-Call: Make calls directly from BoldDesk using 3rd party integrations with a single click.
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Automatic Ticket Creation: Every call, whether inbound or outbound, generates a support ticket automatically.
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Call Tracking and Recordings: Access call details and recordings seamlessly within BoldDesk.
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Brand-Specific Call Management: Assign specific numbers to brands or categories for better issue tracking.
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Improved Efficiency: Streamline your communication workflows and boost productivity with centralized phone interactions.
Instagram Live Chat for Instant Customer Engagement
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Conversation Hub: Agents can manage, track, and respond to all inquiries from a single chat interface.
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Speedy Support: Your team can respond quickly, resolve issues faster, and maintain seamless communication.
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Instagram Integration: All customer interactions from Instagram Direct is centralized in one location.
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Media Sharing: Share various content types like photos, videos, and documents for a richer experience.
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Smart Routing: Instagram Direct are routed to the right agent group for prompt handling.
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Post Insights: View the post that was commented on.
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Mobile Access: Communicate with clients in BoldDesk mobile app on iOS and Android.
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Multi-login Support: Manage messages and comments from multiple Instagram profiles in one view.
SMS Live Chat for Quick and Reliable Support
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SMS Messaging: Seamlessly send and receive SMS directly within the platform for efficient communication.
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Number Management: Multi-phone number support enables the management of multiple numbers from a single platform.
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Auto Routing: Automatically route SMS messages to the appropriate agent group for prompt handling.
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Conversation Logs: Access detailed message history for seamless context in conversations.
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Mobile Access: Communicate with clients on the go using the BoldDesk mobile app for iOS and Android.
Stay Connected Wherever You Are With Our Mobile App
Download our iOS or Android app to manage your conversations on the move. Easily receive and respond to messages across all channels using the app.
Awards
What Our Customers Say
Your Success Never Sleeps: BoldDesk’s Always-On Support Partner
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24/5 expert support to help you onboard and thrive.
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Extensive documentation, tutorials, and resources.
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Dedicated assistance for resolving issues proactively.
Click. Explore. Decide
Your Guided Tour of Bolddesk Starts Here
Bolddesk simplifes support with interactive tour—no setup or signup needed.
Just explore and see how it could fit your workflow.
Live Chat
Learn how to set up live chat, connect with customers in real time, and track performance using BoldDesk.
Take a tour
Ticketing System
Turn every customer interaction into a trackable, actionable ticket with the streamlined BoldDesk system.
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Customer Portal
Learn how to customize your support portal and empower customers to submit, track, and manage tickets.
Take a tour
No of Agents Pricing AI Credits 5 10 25 50 75 100 * All prices are shown in USD($). No of Agents Pricing AI Credits 5 10 25 50 75 100 * All prices are shown in USD($). No of Agents Pricing AI Credits 200 300 400 500 * All prices are shown in USD($). No of Agents Pricing AI Credits 200 300 400 500 * All prices are shown in USD($). No of Agents Pricing AI Credits 600 700 800 900 1000 For more than 1000 agents, you can contact our team * All prices are shown in USD($). No of Agents Pricing AI Credits 600 700 800 900 1000 For more than 1000 agents, you can contact our team * All prices are shown in USD($).
AI-First Customer Support. Simple, Transparent Pricing
Free trial
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No lock-ins
No hidden costs
Free trial
No card required
No lock-ins
No hidden costs
$99
/month
$1,188 billed yearly
500
credits /month
$199
/month
$2,388 billed yearly
1000
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$349
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$4,188 billed yearly
1500
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$499
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$5,988 billed yearly
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$749
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$624
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2500
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$1249
per month
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$1998
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$23,976 billed yearly
4000
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5000
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$6249
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$5999
/month
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8000
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$6999
/month
$83,988 billed yearly
9000
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$7999
/month
$95,988 billed yearly
10000
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$8999
/month
$1,07,988 billed yearly
11000
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$1,19,988 billed yearly
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$7499
per month
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$8749
per month
9000
credits /month
$9999
per month
10000
credits /month
$11249
per month
11000
credits /month
$12499
per month
12000
credits /month
Features and Benefits
Ticketing System
Email Ticketing
Workflow Automation
WhatsApp & SMS
Custom Dashboard
Role-Based Access Control
Multibrand Help Desk
Integration Marketplace
SSO / SAML Authentication
Free Migration
Live Chat
Omnichannel Inbox
Ticket Auto Assignment
Instagram & Facebook
Live Chat
Omnichannel Inbox
Ticket Auto Assignment
Instagram & Facebook
Scheduled Reports
Custom Email Templates
Multiple SLAs & Business Hours
API & Developer Platform
Audit Logs
Professional Onboarding
Scheduled Reports
Custom Email Templates
Multiple SLAs & Business Hours
API & Developer Platform
Audit Logs
Professional Onboarding
AI Agents
AI Copilot
CSAT Surveys
Knowledge Base
Recurring Tickets
Custom Fields
Ticket Approval
40+ Global Languages Including RTL
HIPAA Compliance
24×7 Support
Show More Features
Frequently Asked Questions
Live chat software is a tool that allows businesses to communicate with website visitors in real time through a chat interface. It helps provide instant support, answer questions, and enhance customer engagement.
Live chat software integrates with your website or application, displaying a chat widget where visitors can send messages. Agents or automated bots respond in real-time to assist users.
Migrating to new live chat software is typically easy and hassle-free. Most platforms offer dedicated support to help with the migration process, ensuring that your chat histories and customer data are safely transferred and integrated into the new system with minimal disruption.
The BoldDesk live chat is designed to be affordable, intuitive, and scalable, making it the ideal choice for small businesses. With all the essential features to provide high-quality customer support, BoldDesk offers an excellent solution that fits within most budgets. The BoldDesk for Startups program also allows small businesses to get started without any upfront costs.
To customize the live chat widget on your website, simply access the customization options in BoldDesk. You can adjust the widget's appearance, including colors, text, and branding, to match your website's design. Once you save the settings, the customized live chat widget will appear on your site.
Yes, the BoldDesk live chat is fully mobile-friendly. You can manage chats and provide support from any mobile device, allowing you to stay connected and responsive even when you're on the go.
The Omnichannel support allows you to centralize customer communication across multiple online messaging platforms. For example, you can connect your WhatsApp, Facebook Messenger, Instagram, Telegram, and Twilio accounts so that all the messages from them appear in your BoldDesk live chat.
No, the BoldDesk live chat software is a commercial product. However, we offer a free startup program specifically designed for small businesses and startups. If you meet the eligibility requirements, you can apply to receive premium features at no cost.
Yes, the BoldDesk live chat tool is an excellent choice for e-commerce websites. BoldDesk live chat helps businesses provide instant customer support, streamline order tracking, and offer personalized product recommendations. Its features, such as chat automation and CRM integration, enable e-commerce businesses to engage with customers effectively. With mobile support and customizable chat widgets, BoldDesk aid in creating a seamless shopping experience for your customers, making it the perfect solution for your e-commerce needs.
Recent Activities in Live Chat Tutorials and Blogs
Get the latest insights on customer service chat software with expert articles and tutorials. Explore best practices, highlighted features, and industry trends to enhance your chat support experience.
How to Add Live Chat to Website: A Quick Guide
by Cherine Apondi Okumu -
Mar 4, 2025
February 2025 Live Chat Release: New Features to Explore!
by Maxwel Odhiambo -
Feb 27, 2025
Live Chat Support: Transforming Customer Engagement
by Gibson Amisi Kashi -
Nov 7, 2024
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80% AI Agent Automation
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100+ Rich Features
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Easy setup
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80% AI Agent Automation
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100+ Rich Features
