What's New Explore the new updates and features of BoldDesk in our September release. Learn More.

Road Map

Explore the future of BoldDesk with our product road map.

🗓️ Planned

Live Chat Software

AI Powered Ticket Auto Response Generation

Snoozing/Hold ticket until certain Date

⏳ Inprogress

Mobile App for agents

Scheduled : September, 2023

Azure AD Integration with BoldDesk

Scheduled : November, 2023

Slack Integration with BoldDesk

Scheduled : November, 2023

App Notifications - Agent Portal

Scheduled : November, 2023

Agent Availability Custom Status

Scheduled : November, 2023

Worklog option for activity module

Scheduled : November, 2023

Support to Import Contacts

Scheduled : November, 2023

Support to Import Contact Groups

Scheduled : November, 2023

Email Templates for ticket approval

Scheduled : November, 2023

Option to hide CC field

Scheduled : November, 2023

Advanced filter option in the Contact module

Scheduled : November, 2023

✌ Completed

Creating and saving custom views/filters for activity module

Released : September, 2023

Ticketing System

Embeddable Widget - Knowledge Base article module support

Released : September, 2023

Shopify integration with BoldDesk

Released : September, 2023

Option to add agent signatures

Released : September, 2023

Ticketing System

Forwarding a ticket to a third-party external vendor

Released : May 08, 2023

Ticketing System

Contact / Contact group performance Dashboard

Released : May 27, 2023

Dashboard & Reports

Azure DevOps - Boards - Integration

Released : July, 2023

JIRA Integration - Option to create task from BoldDesk

Released : July, 2023

MS Team Integration

Released : March 23, 2023

OpenAI based features in BoldDesk

Released : July, 2023

Activity / Task Management inside a ticket

Released : March 23, 2023

Ticketing System

Multi Language Support

Released : March 23, 2023

Ticket Approval System

Released : March 23, 2023

Ticketing System