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Roadmap

Explore the future of BoldDesk with our product roadmap.

🗓️ Planned

X (Twitter) Integration

General

Feature

Edit Message Support in Chat

General

Feature

CSAT for Chat Conversations

General

Feature

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⏳ Inprogress

Workflow Support in Chat

Scheduled : November, 2024

General

Feature

Custom Fields Support in Chat

Scheduled : November, 2024

General

Feature

Instagram Integration

Scheduled : November, 2024

General

Feature

SMS Integration

Scheduled : November, 2024

General

Feature

App Notifications - Agent Portal

Scheduled : November, 2024

General

Feature

Pipedrive Integration with BoldDesk

Scheduled : November, 2024

General

Feature

Custom Reports & Dashboards

Scheduled : November, 2024

General

Feature

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✌ Completed

Live Chat Software

Released : September, 2024

General

Feature

WhatsApp Integration

Released : September, 2024

General

Feature

Facebook Integration

Released : September, 2024

General

Feature

Ringover Integration with BoldDesk

Released : July, 2024

General

Feature

SMTP Support for Sending Email notification

Released : July, 2024

General

Feature

Multiple ticket forms for a Brand

Released : July, 2024

General

Feature

Exotel Integration with BoldDesk

Released : May, 2024

General

Feature

HubSpot Integration with BoldDesk

Released : May, 2024

General

Feature

Agent Shifts based Auto Assignment

Released : May, 2024

General

Feature

Load Based Auto Assignment

Released : May, 2024

General

Feature

AI Copilot

Released : December, 2023

General

Feature

Mobile App for agents

Released : September, 2023

Mobile App

Feature

Multi-factor Authentication (MFA)

Released : May, 2024

General

Feature

Advance Search Improvements

Released : May, 2024

General

Feature

Azure AD Integration with BoldDesk

Released : January, 2024

General

Feature

Provide IMAP support for email forwarding

Released : March, 2024

General

Feature

Advanced filter option in the Contact module

Released : November, 2023

General

Feature

Option to hide CC field

Released : November, 2023

General

Feature

Email Templates for ticket approval

Released : November, 2023

General

Feature

Support to Import Contact Groups

Released: November, 2023

General

Feature

Support to Import Contacts

Released : November, 2023

General

Feature

Worklog option for activity module

Released : November, 2023

General

Feature

Agent Availability Custom Status

Released : November, 2023

General

Feature

Slack Integration with BoldDesk

Released : November, 2023

Integrations

Feature

Creating and saving custom views/filters for activity module

Released : September, 2023

Ticketing System

Feature

Embeddable Widget - Knowledge Base article module support

Released : September, 2023

Knowledge Base

Feature

Shopify integration with BoldDesk

Released : September, 2023

Knowledge Base

Feature

Option to add agent signatures

Released : September, 2023

Ticketing System

Feature

Forwarding a ticket to a third-party external vendor

Released : May 08, 2023

Ticketing System

Feature

Contact / Contact group performance Dashboard

Released : May 27, 2023

Dashboard & Reports

Feature

Azure DevOps - Boards - Integration

Released : July, 2023

Integrations

Feature

JIRA Integration - Option to create task from BoldDesk

Released : July, 2023

Integrations

Feature

MS Team Integration

Released : March 23, 2023

Integrations

Feature

OpenAI based features in BoldDesk

Released : July, 2023

Integrations

Feature

Activity / Task Management inside a ticket

Released : March 23, 2023

Ticketing System

Feature

Multi Language Support

Released : March 23, 2023

General

Feature

Ticket Approval System

Released : March 23, 2023

Ticketing System

Feature

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