Self-Help Demos for Instant Support

Explore our collection of demo videos to learn how BoldDesk can empower your team, streamline support, and elevate customer satisfaction.

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Step-by-Step Tutorials Tailored to Your Needs

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How to Get Started with Your BoldDesk Free Trial

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Configuring Your Support Email in BoldDesk

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Customizing Your Ticket Creation Form for Efficient Customer Support

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Adding Agents and Organizing Them by Teams/Departments

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Automatically Assigning Tickets to Agents Upon Creation

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Effortlessly Add Contacts and Organize Them into Groups

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How to Customize Your BoldDesk® Agent Portal

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How to Customize Your BoldDesk® Customer Portal

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How to Configure SLAs for Efficient Ticket Management

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How to Filter and Manage Tickets for Better Support Efficiency

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How to Configure SLAs for Efficient Ticket Management

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Simplify Customer Support with Canned Responses

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Elevate Your Support Experience: Map a Custom Domain in BoldDesk

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Efficiently Collect Feedback with a Customized Satisfaction Survey

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Streamline User Access and Permissions with Role-Based Controls

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Customizing Email Notification Templates for Better Customer Engagement

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Streamlining Your Support Process with Ticket Approvals

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How to Create Tickets in BoldDesk

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Create and Manage Multiple Ticket Forms for Better Support

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Simplifying Support Analytics with Dashboards and Reports

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Empower Customers With Self-Serviced Knowledge Base in BoldDesk

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How to Create Custom Contact Form for Your Website

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Transform Your Support Process with Artificial Intelligence

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Simplify Ticket Management with BoldDesk Activities

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Set Up a Web Widget for Your Website with BoldDesk

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How to Create and Manage Knowledge Base Articles

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How to Configure IP Restriction in BoldDesk for Secure Access

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How to Configuring Agent Availability Status

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How to Use Ticket Macros in BoldDesk

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How to Manage Duplicate Tickets with the Merge Feature

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How to Manage Duplicate Tickets with the Merge Feature

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Bulk Updating Tickets in BoldDesk

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Boost Productivity with Ticket Templates in BoldDesk

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Setting Up Field Dependency for a Cascading Dropdown

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Setting Up Live Chat Widget in BoldDesk

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Set up a Multi-Brand Support Center in BoldDesk

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Splitting Customer’s Reply into New Tickets in BoldDesk

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Configuring Email Allowlist and Blocklist

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Linking Tickets in BoldDesk

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How to Add Agent Signatures in BoldDesk

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How to Add Agent Signatures in BoldDesk

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How to Configure Multilanguage Support

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Setting Up Agent Workload Limits for Tickets and Chats

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Getting Started with Chat Workflows

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Enhance Customer Support with AI-Powered Features

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How to Use BoldDesk AI to Generate KB Articles

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