Self-Help Demos for Instant Support

Explore our collection of demo videos to learn how BoldDesk can empower your team, streamline support, and elevate customer satisfaction.

Step-by-Step Tutorials Tailored to Your Needs

Configure your support email in BoldDesk

Configuring Your Support Email in BoldDesk

Customizing your ticket creation form for efficient customer support

Customizing Your Ticket Creation Form for Efficient Customer Support

Adding agents and organization them by teams or departments

Adding Agents and Organizing Them by Teams/Departments

Automatically Assigning Tickets to Agents Upon Creation

Automatically Assigning Tickets to Agents Upon Creation

Effortlessly Add Contacts and Organize Them into Groups

Effortlessly Add Contacts and Organize Them into Groups

How to Customize Your BoldDesk® Agent Portal

How to Customize Your BoldDesk Agent Portal

How to Customize Your BoldDesk® Customer Portal

How to Customize Your BoldDesk Customer Portal

How to Configure SLAs for Efficient Ticket Management

How to Configure SLAs for Efficient Ticket Management

How to Filter and Manage Tickets for Better Support Efficiency

How to Filter and Manage Tickets for Better Support Efficiency

Simplify Customer Support with Canned Responses

Simplify Customer Support with Canned Responses

Elevate Your Support Experience: Map a Custom Domain in BoldDesk

Elevate Your Support Experience: Map a Custom Domain in BoldDesk

Efficiently Collect Feedback with a Customized Satisfaction Survey

Efficiently Collect Feedback with a Customized Satisfaction Survey

Streamline User Access and Permissions with Role-Based Controls

Streamline User Access and Permissions with Role-Based Controls

Customizing Email Notification Templates for Better Customer Engagement

Customizing Email Notification Templates for Better Customer Engagement

Streamlining Your Support Process with Ticket Approvals

Streamlining Your Support Process with Ticket Approvals

How to Create Tickets in BoldDesk

How to Create Tickets in BoldDesk

Create and Manage Multiple Ticket Forms for Better Support

Create and Manage Multiple Ticket Forms for Better Support

Simplifying Support Analytics with Dashboards and Reports

Simplifying Support Analytics with Dashboards and Reports

Empower Customers With Self-Serviced Knowledge Base in BoldDesk

Empower Customers With Self-Serviced Knowledge Base in BoldDesk

How to Create Custom Contact Form for Your Website

How to Create Custom Contact Form for Your Website

Transform Your Support Process with Artificial Intelligence

Transform Your Support Process with Artificial Intelligence

Simplify Ticket Management with BoldDesk Activities

Simplify Ticket Management with BoldDesk Activities

Set Up a Web Widget for Your Website with BoldDesk

Set Up a Web Widget for Your Website with BoldDesk

How to Create and Manage Knowledge Base Articles

How to Create and Manage Knowledge Base Articles

How to Configure IP Restriction in BoldDesk for Secure Access

How to Configure IP Restriction in BoldDesk for Secure Access

How to Configuring Agent Availability Status

How to Configuring Agent Availability Status

How to Use Ticket Macros in BoldDesk

How to Use Ticket Macros in BoldDesk

How to Manage Duplicate Tickets with the Merge Feature

How to Manage Duplicate Tickets with the Merge Feature

Bulk Updating Tickets in BoldDesk

Bulk Updating Tickets in BoldDesk

Boost Productivity with Ticket Templates in BoldDesk

Boost Productivity with Ticket Templates in BoldDesk

Setting Up Field Dependency for a Cascading Dropdown

Setting Up Field Dependency for a Cascading Dropdown

Setting Up Live Chat Widget in BoldDesk

Setting Up Live Chat Widget in BoldDesk

Set up a Multi-Brand Support Center in BoldDesk

Set up a Multi-Brand Support Center in BoldDesk

Splitting Customer’s Reply into New Tickets in BoldDesk

Splitting Customer’s Reply into New Tickets in BoldDesk

Configuring Email Allowlist and Blocklist

Configuring Email Allowlist and Blocklist

Linking Tickets in BoldDesk

Linking Tickets in BoldDesk

How to Add Agent Signatures in BoldDesk

How to Add Agent Signatures in BoldDesk

How to Configure Multilanguage Support

How to Configure Multilanguage Support

Setting Up Agent Workload Limits for Tickets and Chats

Setting Up Agent Workload Limits for Tickets and Chats

Getting Started with Chat Workflows

Getting Started with Chat Workflows

Enhance Customer Support with AI-Powered Features

Enhance Customer Support with AI-Powered Features

How to Use BoldDesk AI to Generate KB Articles

How to Use BoldDesk AI to Generate KB Articles