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Help Desk Customization

Customize help desk software to tailor it to your business needs.


BoldDesk Customization

Rebranding

Customize the help center for each brand to update the logo, login options, ticket layout preferences, and password policies.

Rebranding

Retain brand identity

Personalize the help center with your company logo, brand colors, logins, and general settings.

Single Sign-On

Single sign-on

Help customers to log in with a single set of credentials by using SSO systems such as Office 365, OAuth 2.0 providers, and OpenID.

Custom Domain Mapping

Domain Mapping

Map your custom domain as part of brand-specific customization.

Personal Settings

Personalization

Personalize your ticket by changing its layout, view, page count, and sort order.

Rebranding

Retain brand identity

Personalize the help center with your company logo, brand colors, logins, and general settings.

Single Sign-On

Single sign-on

Help customers to log in with a single set of credentials by using SSO systems such as Office 365, OAuth 2.0 providers, and OpenID.

Custom Domain Mapping

Domain Mapping

Map your custom domain as part of brand-specific customization.

Personal Settings

Personalization

Personalize your ticket by changing its layout, view, page count, and sort order.

 

Custom ticket fields

Ticket fields

Create custom ticket fields to collect additional information about your support requests, with more than ten field types.

Field display condition

Field display conditions show and hide related fields based on the state of other form fields.

Field dependencies

Use a field dependency to create a parent-child relationship (cascading effect) between two fields.

Customize contact fields

Go beyond the basic information about your customers and companies by using custom fields to add more information tailored to your business’s needs.

Customize contact fields

Contact fields

Create custom contact fields to collect additional information about your customers.

Contact group fields

Create custom contact group fields to collect additional information about a customer’s company.

Customize contact fields
Custom ticket forms

Custom ticket forms

Customize ticket forms to be brand specific. You can add, remove, or reorder ticket fields in a form with a different form template for each brand.

Custom ticket forms

Customize to your business needs

Tailor the help desk workflow to your business needs.

Custom views

Custom views

Ticket views create a saved filter that is predefined based on specific criteria. You can share views across the organization or with a group, or keep them private.

Custom agent roles

Custom agent roles

Create a set of permissions based on agent roles tailored to your organization’s specific needs.

Custom statuses

Custom statuses

Create custom statuses to manage workflow associated with ticket stages.

Personalize support email

Personalize support email

Configure a support email address for users to send emails.

Personalize email templates

Personalize email templates

Email templates allow you to modify predefined email content.

Custom domain mapping

Custom domain mapping

 Map your custom domain as a part of brand-specific customization.

Custom views

Custom views

Ticket views create a saved filter that is predefined based on specific criteria. You can share views across the organization or with a group, or keep them private.

Custom agent roles

Custom agent roles

Create a set of permissions based on agent roles tailored to your organization’s specific needs.

Custom statuses

Custom statuses

Create custom statuses to manage workflow associated with ticket stages.

Personalize support email

Personalize support email

Configure a support email address for users to send emails.

Personalize email templates

Personalize email templates

Email templates allow you to modify predefined email content.

Custom domain mapping

Custom domain mapping

 Map your custom domain as a part of brand-specific customization.

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