Help Desk Customization to Fit Your Support Workflows
Customize help desk software to tailor it to your business needs.
- No credit card required
- Cancel anytime
Rebranding
Customize the help center for each brand to update the logo, login options, ticket layout preferences, and password policies.
Retain Brand Identity
Personalize the help center with your company logo, brand colors, logins, and general settings.
Single Sign-On
Help customers to log in with a single set of credentials by using SSO systems such as Office 365, OAuth 2.0 providers, and OpenID.
Personalization
Personalize your ticket by changing its layout, view, page count, and sort order.
Custom Ticket Fields
Ticket Fields
Create custom ticket fields to collect additional information about your support requests, with more than ten field types.
Field Display Condition
Field display conditions show and hide related fields based on the state of other form fields.
Field Dependencies
Use a field dependency to create a parent-child relationship (cascading effect) between two fields.
Customize Contact Fields
Go beyond the basic information about your customers and companies by using custom fields to add more information tailored to your business's needs.
Contact Fields
Create custom contact fields to collect additional information about your customers.
Contact Group Fields
Create custom contact group fields to collect additional information about a customer’s company.
Custom Ticket Forms
Customize ticket forms to be brand specific. You can add, remove, or reorder ticket fields in a form with a different form template for each brand.
Live Chat Widget Customization
Enhance the chat experience with flexible integration and design options.
Customize To Your Business Needs
Tailor the help desk workflow to your business needs.
Custom Views
Ticket views create a saved filter that is predefined based on specific criteria. You can share views across the organization or with a group, or keep them private.
Custom Agent Roles
Create a set of permissions based on agent roles tailored to your organization's specific needs.
Custom Statuses
Create custom statuses to manage workflow associated with ticket stages.
Personalize Support Email
Configure a support email address for users to send emails.
Personalize Email Templates
Email templates allow you to modify predefined email content.
Custom Domain Mapping
Map your custom domain as a part of brand-specific customization.
Test out all the features of BoldDesk
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- 100+ Rich Features
