Customization
Multi-Brand Help Desk Software
Support multiple brands or products from one help desk portal.
![](https://storage.googleapis.com/cdn-website-bolddesk/2024/05/ffd06134-why-do-you-need-a-multi-brand-help-desk.webp)
Why Do You Need a Multi brand Help Desk?
- To have one help desk solution for managing all your brands’ support
- To reduce costs by integrating all brands under one help desk account.
- To deploy a single help desk for customer support and internal IT support.
- To improve operational efficiency by sharing workflow, business rules, and agents across your brands.
Individual Customer Portal for each brand
With multiple branding, you can run a separate support portal for each brand and customize the customer portal's logos, login options, announcement banners, and password policies.
![](https://storage.googleapis.com/cdn-website-bolddesk/2024/05/5c124ad8-custom-domain-mapping-at-1x.webp)
Custom Domains
Map a custom domain for each of your brands.
![](https://storage.googleapis.com/cdn-website-bolddesk/2024/05/5bccfa6f-portal-customization.webp)
Portal Customization
Personalize the help center with your company logo, brand colors, logins, and general settings.
![](https://storage.googleapis.com/cdn-website-bolddesk/2024/05/c915a1fa-announcement-banner.webp)
Announcement Banner
Publish announcement messages for your customers in individual, brand-specific customer portals.
Single Sign-On
Configure SSO for each of your brands and help customers log in with a single set of credentials by using SSO systems such as Office 365, OAuth 2.0, and OpenID.
Brand-specific ticket creation forms
Customize ticket forms to be brand-specific. You can add, remove, or reorder ticket fields in a form with a different form template for each brand.
![](https://storage.googleapis.com/cdn-website-bolddesk/2024/05/274f677b-brand-specific-ticket-creation-forms.webp)
Customize email templates
A multibrand help desk allows to you customize email notification alerts and modify them to maintain brand-specific email content:
![](https://storage.googleapis.com/cdn-website-bolddesk/2024/05/f895b853-email-templates.webp)
Email templates
Email templates allow you to modify predefined email content to be specific to your brand.
![](https://storage.googleapis.com/cdn-website-bolddesk/2024/05/a55e9bca-personalize-support-emai.webp)
Personalize support email
Configure a support email address for each of your brands.
Multilingual support
![](https://storage.googleapis.com/cdn-website-bolddesk/2024/05/524c1df0-multilingual-multilingual-help-desk.webp)
Multilingual help desk
Support your customers all across the world by providing customer service that is translated into multiple languages.
![](https://storage.googleapis.com/cdn-website-bolddesk/2024/05/0b4b89f6-multilingual-multilingual-knowledge-base.webp)
Multilingual knowledge base
Create and manage a multilingual knowledge base to deliver content based on customer’s preferred language.
Task management
To improve agent productivity and ticket resolution, break down the steps required to resolve a ticket into smaller tasks.
![](https://storage.googleapis.com/cdn-website-bolddesk/2024/05/f604b412-task-management.webp)
Fully supported multi-Brand features
![](https://storage.googleapis.com/cdn-website-bolddesk/2024/05/d3579e37-collaboration.webp)
Collaboration
Link related tickets and connect parent-child tickets among brands.
![](https://storage.googleapis.com/cdn-website-bolddesk/2024/05/0ec1aae1-brand-level-permission.webp)
Brand-Level Permission
Brand-level access allows you to define the ticket visibility for individual agents, so they can only access tickets for specified brands.
![](https://storage.googleapis.com/cdn-website-bolddesk/2024/05/6e821992-tickets-filters.webp)
Tickets Filters
Create brand-based filters to locate tickets and share them across the organization or to a group. They can be kept private, too.
![](https://storage.googleapis.com/cdn-website-bolddesk/2024/05/1e5f50b5-detailed-reports.webp)
Detailed Reports
Using the built-in reports and dashboard, analyze insightful real-time data to make informed decisions about improving customer service.
![](https://storage.googleapis.com/cdn-website-bolddesk/2024/05/cc7b5435-automation.webp)
Automation
Set up a customized business workflow using no-code automation to perform an action when a ticket is created or updated.
You can auto assign tickets or repeat a set of actions every hour.
![](https://storage.googleapis.com/cdn-website-bolddesk/2024/05/4190bbd5-analytics.webp)
Analytics
Enable Google Analytics for each brand to track help-center traffic by adding a tracking ID.
TEST OUT ALL THE FEATURES OF BOLDDESK
Looking to Multi brand help desk software? Try BoldDesk for free
- No credit card required
- Easy setup