What's New Explore the new updates and features of BoldDesk in our March release. Learn more.
Support multiple brands or products from one help desk portal.
With multiple branding, you can run a separate support portal for each brand and customize the customer portal’s logos, login options, announcement banners, and password policies..
Map a custom domain for each of your brands.
Personalize the help center with your company logo, brand colors, logins, and general settings.
Publish announcement messages for your customers in individual, brand-specific customer portals.
Configure SSO for each of your brands and help customers log in with a single set of credentials by using SSO systems such as Office 365, OAuth 2.0, and OpenID.
Customize ticket forms to be brand-specific. You can add, remove, or reorder ticket fields in a form with a different form template for each brand.
A multibrand help desk allows to you customize email notification alerts and modify them to maintain brand-specific email content:
Email templates allow you to modify predefined email content to be specific to your brand.
Configure a support email address for each of your brands.
Email templates allow you to modify predefined email content to be specific to your brand.
Configure a support email address for each of your brands.
Link related tickets and connect parent-child tickets among brands.
Brand-level access allows you to define the ticket visibility for individual agents, so they can only access tickets for specified brands.
Create brand-based filters to locate tickets and share them across the organization or to a group. They can be kept private, too.
Using the built-in reports and dashboard, analyze insightful real-time data to make informed decisions about improving customer service
Set up a customized business workflow using no-code automation to perform an action when a ticket is created or updated.
You can auto assign tickets or repeat a set of actions every hour.
Enable Google Analytics for each brand to track help-center traffic by adding a tracking ID.
Link related tickets and connect parent-child tickets among brands.
Brand-level access allows you to define the ticket visibility for individual agents, so they can only access tickets for specified brands.
Create brand-based filters to locate tickets and share them across the organization or to a group. They can be kept private, too.
Using the built-in reports and dashboard, analyze insightful real-time data to make informed decisions about improving customer service
Set up a customized business workflow using no-code automation to perform an action when a ticket is created or updated.
You can auto assign tickets or repeat a set of actions every hour.
Enable Google Analytics for each brand to track help-center traffic by adding a tracking ID.
Test out all the features of BoldDesk
Free 15-day trial
No credit card required
Easy setup
Test out all the features of BoldDesk
Free 15-day trial
No credit card required
Easy setup
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