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The Black Friday Deal for 2023 is live now. Get Flat 50% OFF on all yearly plans! Get Your Deal
Your customer service might be transformed by an enterprise help desk that is fully scalable, flexible, and customized to your needs.
A simple, intuitive, highly scalable, and easy-to-use help desk software for your enterprise business.
BoldDesk is easy to set up and ultrafast help desk software. Start your customer service with your domain.
BoldDesk is secure, user-friendly, simple to use, and developed using modern tech stacks.
With a fully customizable help desk, you can keep your brand identity, SSO, custom domain, and customized ticket form with custom ticket fields.
BoldDesk is a highly scalable multi-brand help desk software. It provides more efficient customer support, which is easy to manage.
Explore all the features of BoldDesk free for 15 days. Flexible to change subscription plans at any time. Pricing starts at $8 per agent.
Get free assistance when migrating your data to another enterprise help desk.
Convert all incoming customer support emails into tickets and respond to them via email.
Public Categories are visible to both agents and customers. Private categories are not visible in the customer portal, only private tickets can be created for private categories.
Respond to tickets quickly with frequently-used saved response templates.
To customize ticket forms, several custom fields are available.
Set up tags to categorize or group tickets based on business workflow.
Email templates allow you to modify predefined email content.
Support your customers all across the world by providing customer service that is translated into multiple languages.
Create and manage a multilingual knowledge base to deliver content based on customer's preferred language.
Support your customers all across the world by providing customer service that is translated into multiple languages.
Create and manage a multilingual knowledge base to deliver content based on customer's preferred language.
To improve agent productivity and ticket resolution, break down the steps required to resolve a ticket into smaller tasks.
Auto assignment
The auto-assignment rule watches incoming tickets and assigns them to a particular agent or group within your company based on the first-matched rule.
Create Your Own Workflow
Event-trigger automation performs certain actions when a specified event occurs. Time triggers enable automated rules to perform repeated sets of actions based on the selected criteria every hour.
Work Schedule
A work schedule defines business hours and holidays for your support team. The Service Level Agreement (SLA) sets realistic response and resolution due dates based on the business hours.
Setting Up SLA
A Service Level Agreement (SLA) helps to automatically set the response and resolution times that your support team should provide for a ticket.
Auto Assignment
The auto-assignment rule watches incoming tickets and assigns them to a particular agent or group within your company based on the first-matched rule.
Learn more about automation
Create Your Own Workflow
Event-trigger automation performs certain actions when a specified event occurs. Time triggers enable automated rules to perform repeated sets of actions based on the selected criteria every hour.
Learn more about automation 
Work Schedule
A work schedule defines business hours and holidays for your support team. The Service Level Agreement (SLA) sets realistic response and resolution due dates based on the business hours.
Learn more about automation 
Setting Up SLA
A Service Level Agreement (SLA) helps to automatically set the response and resolution times that your support team should provide for a ticket.
Learn more about automation 
The auto-assignment rule watches incoming tickets and assigns them to a particular agent or group within your company based on the first-matched rule.
Event-trigger automation performs certain actions when a specified event occurs. Time triggers enable automated rules to perform repeated sets of actions based on the selected criteria every hour.
A work schedule defines business hours and holidays for your support team. The Service Level Agreement (SLA) sets realistic response and resolution due dates based on the business hours.
A Service Level Agreement (SLA) helps to automatically set the response and resolution times that your support team should provide for a ticket.
Effectively collaborate with your internal teams on a ticket by using these features :
Customize the rating scale and text on the feedback rating page.
Automate post actions when receiving negative feedback.
Use CSAT reports to keep track of your CSAT scores.
Several pre-built reports and dashboards are available.
To protect your customers’ data, security systems control access to your entire organization and secure your data at multiple levels. Encryption, audit logs, IP restrictions, and SSO are features that can help you in protecting your data and restricting access to only authorized users.
Single sign-on with BoldDesk allows users to log in and access their help desk account with a single set of credentials by using SSO systems such as Office 365, OAuth 2.0 providers, and OpenID.
IP restrictions allow you to limit the IP addresses from which your organization can access the help desk.
Create your password policies to enforce secure, strong passwords, password rotation frequency, and password expiration to meet your security standards and policies.
Control agents' access to data by giving them certain permissions.
Specify an agent’s ticket access level when viewing tickets in the support center.
Brand access allows you to limit the visibility of the tickets for agents so that they can only access tickets for specific brands.
Accept or reject the emails received from specific senders and domains. Emails on the blacklist are blocked and are not routed to spam.
DKIM signatures notify the recipient that an email is sent from an authorized domain.
Audit logs contain information about specific events or operations, such as access, change details, who performed an action, and so on.
Test out all the features of BoldDesk
Free 15-day trial
No credit card required
Easy setup
Test out all the features of BoldDesk
Free 15-day trial
No credit card required
Easy setup
