Every Channel. One Price. No Upsells.
Omnichannel Customer Service Software Where Every Channel Is Already Included
WhatsApp, live chat, email, social, SMS, and voice all run through one workspace on one plan, with no per-channel fees and no higher tier to unlock. BoldDesk customers automate up to 70% of interactions with AI that is included in the same plan.
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Under 10 agents? Start here
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Larger team or under contract?
Trusted by Companies of all Sizes
Backed by Syncfusion
41K+
Companies worldwide
25+
Years in business
80%
of the Fortune 500 use Syncfusion software
3M+
Tickets Migrated
Free
Migration & Onboarding
SOC 2, GDPR & HIPAA
Compliant
99.9%
Uptime SLA
The Fragmentation Problem
Why Do Customers Keep Explaining Themselves?
Most support tools didn't start out broken. They just added a channel at a time, until nothing talked to anything else.
The Same Customer, Three Strangers
A customer messages on WhatsApp, emails a follow-up, then calls. Three different views, three agents starting from zero.
Channels Bolted On One at a Time
Every new channel is a separate tool, a separate login, a separate thing your team has to remember to check.
The Handoff That Loses the History
A chat escalates or a call comes in, and everything the customer already explained gets left behind with it.
Every Channel Priced Like a Product
WhatsApp here, voice there, social somewhere else, each with its own add-on fee before your team even logs in.
The Workspace
Full Context, Before the Agent Even Replies
Chats and tickets stay their own record types, switched on by default, not reserved for a higher tier.
Never Repeat a Question
A customer emails about a delayed order, then follows up on WhatsApp two days later. The email stays a ticket and the WhatsApp message stays a chat, but both sit against the same customer record, so your agent doesn't ask them to re-explain, backed by built-in contact management that keeps every profile and conversation together.
No More Side-Channel Handoffs
A billing question comes in mid-chat and needs a teammate's input. Instead of a Slack message that leaves no trace on the ticket, the agent tags them right inside the same thread, private notes and all, so the handoff happens in the conversation, not in a side channel.
Route Live Conversations Instantly
A WhatsApp message or live chat expects a reply within seconds, not a queue position. It routes straight to an available agent automatically, based on channel, topic, or workload, so time-sensitive conversations never sit waiting behind tickets that can wait.
Every Channel Your Customers Already Use
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10+ Channels
One Workspace, Every Conversation
Channels included in every plan, no per-channel add-on.
One Logic, Every Channel
Nothing Waits, Nothing Gets Lost
The same conversation logic runs underneath every channel, whether it resolves in seconds or needs a paper trail.
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Real-Time
Resolved Live, No Ticket Needed
Live chat and messaging conversations get answered in real time when the answer is quick, no ticket number, no queue, just a resolved conversation.
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Tracked
Convert to a Ticket in One Click, Keep the History
When something needs more time, the agent converts the chat into a ticket. AI drafts the subject and description from the conversation automatically, so the full history carries over without anyone retyping it.
AI, Not Bolted On
Automate Up to 70% of Interactions, Across Every Channel
AI Agent and AI Copilot work across email, live chat, WhatsApp, SMS, Facebook, Instagram, Telegram, and LINE.
Resolves Routine Questions Instantly
AI Agent answers order status, account, and policy questions the moment they're asked, on any connected channel.
Completes the Task, Not Just the Reply
Cancels an order, applies a refund, or updates a record mid-conversation, not just a message about doing it.
Drafts the Agent's Reply
For anything AI shouldn't resolve alone, AI Copilot writes the first draft so agents edit and send, not start blank.
Clean Handoffs on Escalation
When AI can't finish the job, it hands off with a summary attached, so the agent doesn't reread the whole thread.
Brand-Consistent by Configuration
Tone, scope, and what AI is allowed to say are set once at the account level, not policed reply by reply.
Flat Rates, Not Per Resolution
AI runs on credits at a published flat rate, never a per-resolution fee. Starter credits are included for your first 3 months on every plan, and additional credits are available at the published rate.
Works With What You Already Run
Answer Faster Without Switching Tabs
Whether a customer reaches out by ticket or live chat, the tools you already run your business on show up right alongside it.
WooCommerce
A customer asks to cancel an order mid-chat. The order and customer profile are already on screen, process the refund without switching tabs.
Shopify
"Where's my order?" arrives on chat or a ticket. Recent orders, payment status, and shipping details are already there, so the agent answers in one reply without opening Shopify.
Calendly
A live chat turns into "can we set up a call?" The customer books directly in the thread, and BoldDesk creates the ticket automatically.
Plus many more integrations across CRM, payments, scheduling, and productivity
The Payoff
What One Workspace Actually Changes
Customers Stop Starting Over
No more repeating an issue because it moved channels or agents mid-conversation.
Agents Handle More Without Rushing
Full context means less time spent piecing together what already happened.
You Meet Customers Where They Are
Every channel your customers already use, without asking them to switch to yours.
One Source of Truth for CX
Every channel rolls into the same reporting, not five dashboards stitched together by hand.
Every Channel You Just Saw? It's All in One Plan.
Stop paying more to unlock channels you already need. Every team gets the complete omnichannel platform from day one, whether you're 5 agents or 1,000.
Starter
Growth
Pro
Enterprise
Just BoldDesk.
Just BoldDesk.BoldDesk (All Inclusive)
Every feature, for every team size - from 5 agents to 1000+.
$99
for 5 agents
/ month. Billed yearly
/ month. Billed yearly
| Number of Agents | Monthly (yearly billing) |
AI Credits
(Included for first 3 months)
|
|---|---|---|
| 5 |
$99
/ month
$1,188 billed yearly
≈ $20 / agent
|
500
credits / month
|
| 25 |
$349
/ month
$4,188 billed yearly
≈ $14 / agent
|
1,500
credits / month
|
| 50 |
$499
/ month
$5,988 billed yearly
≈ $10 / agent
|
2,000
credits / month
|
| 100 |
$999
/ month
$11,988 billed yearly
≈ $10 / agent
|
3,000
credits / month
|
EVERYTHING INCLUDED
- Omnichannel ticketing: Email, Chat, WhatsApp, Social, Voice: 10+ channels
- Workflow automation & SLA management
- Knowledge base & customer portal
- AI Copilot & AI Agents: Flat published rates, never per-resolution fees; starter credits in every plan
- Custom roles, SSO/SAML, audit logs: No "enterprise tier" required
- Advanced reports & custom dashboards
- Free expert migration & guided onboarding
Teams switching from Zendesk or Freshdesk typically save
up to 70%
Don't Take Our Word For It
Here are a few kind words from some of our happy customers.
Free Migration & Onboarding
The Zero-Risk Switch From Any Help Desk Vendor
Free expert migration of your tickets, contacts, and automations, reviewable in your actual BoldDesk account before your team switches.
Free expert-led migration
Tickets, contacts, knowledge base, and automations, rebuilt so your rules work from day one.
Review in a live sandbox
Verify everything before your team switches over. Nothing changes until you say so.
Free until your contract ends
Switch before renewal without paying for two help desks.
Guided onboarding on every plan
Most teams are productive within hours of go-live.
Secure, expert-led migration
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3M+ tickets migrated
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Up to 70% Savings vs Zendesk
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G2 Leader Fastest Implementation
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30 Day Money-Back Guarantee
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Enterprise Grade Security
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99.9% Uptime SLA
Security & Compliance
Enterprise-Grade Security and Compliance
Protect customer data with secure infrastructure, compliance-ready controls, and enterprise-grade access management.
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SOC 2 & GDPR compliant
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AES-256 encrypted infrastructure
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SSO and IP restrictions
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Role-based access control and audit logs
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HIPAA-ready workflows
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Secure cloud architecture
Frequently Asked Questions
Multi-channel means separate tools with no shared context. Omnichannel means one workspace, a customer's WhatsApp chat and email ticket stay as separate records, but both carry the same customer history, so your agent never starts from zero on either one.
Email, live chat, web form/widget, WhatsApp, Facebook, Instagram, Telegram, LINE, SMS, and voice, 10+ channels, all included in every plan, no per-channel add-on.
AI Agent and AI Copilot work across email, live chat, WhatsApp, SMS, Facebook, Instagram, Telegram, and LINE.
No. The agent converts it into a ticket, and AI auto-generates the subject and description from the chat, so the full history carries over instead of getting lost or retyped.
Included in every plan from 5 agents to 1,000+. There's no per-channel fee and no "omnichannel" upsell tier.
Yes, free migration covers your tickets, contacts, and channel configurations, so your existing WhatsApp/Facebook/Instagram connections carry over instead of being set up from scratch.
Yes, SOC 2, GDPR, and HIPAA-ready controls, AES-256 encryption, and SSO/SAML apply across every channel, not just email tickets.
BoldDesk includes every channel, AI, and SSO in one flat price from the first plan, no per-channel add-ons or higher-tier upsells required.
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Just BoldDesk.
Every Channel Included. No Upgrade Required.
Email, chat, WhatsApp, SMS, social, and voice ship in every plan, not gated behind an "enterprise" tier. We migrate you free, you don't pay until your current contract ends, and if it's not right, you get 100% back within 30 days.
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No credit card required
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Every Channel Included
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No Forced Upgrades
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Free Migration
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No Credit Card Required
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Cancel Anytime
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Every Channel Included
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No Forced Upgrades
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Free Migration
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No Credit Card Required
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Cancel Anytime